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Plain Talk in Complex Times September, 2012

Joan Winchester, Lead Researcher

Usability Testing on a Dime What, Why and How

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What?

http://video.google.com/videoplay?docid=-7301605255558498262#

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Why?

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Please indicate for EACH person listed on this application any health

coverage, including Medicare or Medicaid, in effect within 24 months prior to

the proposed effective date of this coverage. Each person applying for

coverage must be listed below. If no health care coverage was in effect

within the past 24 months, please indicate NONE. If coverage is

provided for a dependent from a previous marriage or relationship,

please attach a copy of the court documentation showing who is

responsible for the dependent(s)’ health care coverage so that the

insurer can determine whose coverage is primary.

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Please answer the questions on the enclosed redetermination form and sign it.

You may ask another person to help you complete this form. If you do, make sure both you and the other person sign it.

You must also send us certain things to prove your eligibility. Be sure you give us up-to-date information.

We need proof of your current income, such as copies of checks, check stubs or a letter from the people who give you the money. If you have assets, we need proof of their current value, such as copies of updated bank books, latest bank statement, copies of bonds, car registration, and life insurance policies.

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If we determine that having to pay a premium results in extreme hardship for a member, we may, at our sole discretion, waive payment of the premium or reduce the amount of the premiums assessed for a particular family.

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Please indicate for EACH person listed on this application any health

coverage, including Medicare or Medicaid, in effect within 24 months prior to

the proposed effective date of this coverage. Each person applying for

coverage must be listed below. If no health care coverage was in effect

within the past 24 months, please indicate NONE. If coverage is

provided for a dependent from a previous marriage or relationship,

please attach a copy of the court documentation showing who is

responsible for the dependent(s)’ health care coverage so that the

insurer can determine whose coverage is primary.

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Can you find…

Please fill in…

Pretend you are applying for…

What if you need to…

You are trying to…

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What would you do here?

not

Can you complete the section below?

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DO

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DON’T

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“It takes only five users to uncover 80% of high-level usability problems.”

Jakob Nielsen

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TESTING INTERVIEW SCHEDULE

TIME ROOM 1 ROOM 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9:00 Sally Jones Sam Smith . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10:00 Meg Green Bill Taylor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11:00 Ralph Garcia Ty Willis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12:00 Lunch Lunch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1:00 Mrs. Elliott Harry Lauder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Who?

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Good testers get good results!

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Where?

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When?

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“Perfection is achieved not when there

is nothing more to add, but when

there is nothing left to take away.”

Antoine de Saint Exupery

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Thank you!