Johnnie Lynn Coleman

17007 Lansmill DriveSouth Chesterfield, VA 23834

Home phone: 804.731.0000E-mail: johnnielynncoleman@gmail.com

O B J E C T I V E

Build a long term career with a reputable company that will assist in my professional growth and development.

E D U C A T I O N

JOHN TYLER COMMUNITY COLLEGE Chester, VirginiaAssociates Degree August 2006. Major: Business Administration GPA: 3.6 of 4.0. Honors: Dean’s list and Magna Cum Laude

E X P E R I E N C E

Travelers Insurance Richmond, Virginia Account Resolution AnalystOctober 2012 – June 2015

Responsible for managing all past due guarantee cost receivables within an assigned territory / assignment to maximize cash flow. Assignment consisted of up to 1000 agencies, with total annual billed and collected premium of up to 5 million in overdue Commercial Insurance premiums.

Collected and resolved overdue receivables and disputed premium, worked with appropriate parties to negotiate settlements or determine if escalation is needed to collect / resolve premium due. Documented all collection activity.

Reviewed accounts, validated overdue premium and contacted agents, underwriting, and audit to resolve and collect the payments.

Ensured accurate application of payments collected, researched and resolved discrepancies.

Monitored agencies for collection problems and referred chronic collection problems to management.

Provided coaching and development, acting as a strong mentor to Account Service Representatives.

Responsible for mentoring and monitoring work for assigned offshore resources.

Colonial Downs New Kent, Virginia Assistant Site ManagerJune 2009 – November 2011

Assisted in the opening & management of two off-track betting (OTB) locations ensuring all applicable laws, rules and regulations of the Virginia Racing Commission are adhered to.

Welcomed customers in person or over the phone. Obtained or gave information; transferred calls and took messages; scheduled appointments; data entry.

Recorded and balanced all income generated within site and reconciliation of daily bank deposits.

Conferred with Site Manager to discuss and resolve matters such as work procedures, customer complaints and equipment issues.

Planned, organized and directed activities concerned with the procurement and maintenance of on-site equipment.

American Veteran Construction Company Chester, VirginiaJune 2009 – December 2009Operations Manager

Oversaw overall financial management, planning, systems and controls. Dispensed and received documents such as applications, time sheets, and

invoices. Verified them to ensure accuracy and completeness, data entry. Created office procedure to maintain organized and accurate filing system; created

new files and purged old files according to established procedures.

Set up & maintained Quick Books 2006; processed accounts payable weekly (data entry, verification, reconciling, updating); filed related reports, supporting documentation, check copies; matches check with related remittance advice and mailed all checks. Responsible for reconciling accounts payable, accounts receivable, and miscellaneous deposits on a quarterly basis.

Generated invoices upon receipt of billing information; tracked aging of receivables and collection progress. Maintained accounts receivable documentation and related files both electronically and on paper.

Created Payroll management system in Excel for payroll processing and data retention. Payroll management including tabulation of accrued employee benefits.

Processed 1099 information and prepared required reports and forms. Maintained W-9 and W-4 records and ensured compliance with applicable IRS guide lines.

Typed and/or keyed in a variety of documents including memos, letters, reports, minutes, labels, dockets, receipts, charts, forms, and logs to meet departmental needs following specified formats, using computer and printer.

Oversaw and directed day to day field operations to ensure appropriate personnel, equipment, budget and schedules are met – coordinated activities to effect operational efficiency.

Assisted President of company, & Project Manager with management of all government contracts; from technical bidding to invoicing individual funding sources.

Wachovia Bank Richmond, Virginia Teller ManagerJune 2002 – January 2009

Dedicated to resolving issues and problems pertaining to customer’s accounts and supervise team of four to seven employees resolving similar issues with customer’s accounts.

Answered inquiries regarding checking and savings accounts at other bank related products via telephone and in person.

Initiated and opened new accounts. Educated & assisted customers in regards to their accounts & other bank related products via phone and in person.

Established policies and procedures to ensure compliance with all internal controls. Interviewed, trained, promoted and terminated bank tellers. Ensured staff was well trained and a friendly, professional branch environment was

maintained. Ensured staff members have a good working knowledge of bank compliance,

products, procedures and services. Provided strong support for any sales and service initiatives undertaken by the bank

and regularly discussed customer service goals and concerns with staff. Performed teller duties as needed to include working & balancing a cash drawer,

preparing cashier’s checks, personal money orders, issuing traveler’s checks and exchanging foreign currency.

R E F E R E N C E S

Sandi Pearce IRS AuditorPhone Number: (804)-276-4303Email Address: allout4sandi@yahoo.comReference Type: Professional and Personal

Jeremy Barlow Talley Sign Service Tech/ Sign InstallerPhone Number: (804)-255-8758 Reference Type: Personal

ADDITIONALINFORMATION Efficient in Microsoft Office 2013

Experienced with QuickBooks 2006OSHA 10 CertifiedCompleted ARRA and FAR classes, 2009Typing speed – 55 words per minuteExtensive training in the areas of hiring and employee retention (Wachovia)