Jim Easton - BC Patient Safety & Quality Council
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Transcript of Jim Easton - BC Patient Safety & Quality Council
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Jim Easton
Managing Director
Care UK
BC Change Day is here!
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Congratulations!
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You are creating a social movement – and that’s where most important change comes from
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You are starting with yourselves – and that’s where most important change comes from
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But…humans can be quitters!
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Three stories about sustaining change
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1. Don’t be complicit with mediocrity
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2. Be prepared to deal with the difficult people
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3. Learn to reward the routine
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Congratulations BC! Make it a change for life.
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