Jessica K Kemper1 Arrowwood Place

Ballston Spa, NY, 12020jessica.kemper@autotrader.com

Mobile: 518-588-4050

EDUCATION & CREDENTIALSFulton Montgomery Community College Plattsburgh State UniversityMay 1999- Associates of Arts Humanities May 2001- Bachelor of Arts Communications1997 – 1998 Freshman Senator SGA Member Omicron Delta Kappa - 1998 – 1999 Vice President SGA (National Leadership Honor Society) Member Student Activities Board Resident Assistant

University at AlbanyMay 2003 Master of Arts Communications

Concentration in Political and Organizational CommunicationsTeaching Assistant for Full- Time Internship Program

PROFESSIONAL EXPERIENCECox Automotive, Autotrader.com, Dealer Groups January 2016 to Present Performance Consultant

Effectively consulting dealer group accounts across New York state resulting in 0% churn and 9.3% growth across 29 accounts (and growing)

Quickly building long term trusting relationships within all levels of dealer group accounts including owners, corporate GMs, GMs NCMs, UCMs, and BDC managers at the store level

Being a trusted advisor and asset to dealer group accounts utilizing market research, analytics, knowledge of industry and full understanding of Cox Automotive product offering

Helping dealer group accounts to come up with resolutions to their challenges and to meet their individual goals

Effectively managing time between dealer visits, corporate meetings, trainings, documentation of all dealer interactions utilizing email, text, salesforce, webexs, in person meetings, and phone

Serving as a true team player by helping other pod members to bring on new accounts, sharing best practices, overcoming obstacles, providing feedback, and utilizing my past experiences with training and development

Collaborating across Cox Automotive BUs, to help dealers achieve their goals utilizing existing relationships within our corporation from 8 yrs with the company.

Consistently working with management keeping constant communication open regarding corporate pricing, brainstorming, dealer challenges, and important corporate meetings.

Autotrader.com, Northeast April 2015 to January 2016Roving AC/Training Specialist

Effectively managing accounts in open territory (R18 D4) utilizing a consultative sales/service process resulting in $27,363 NBA and 0% churn in 7 months (saving $20,000 cancellations, signing up 10 new dealers including 2 new groups (Fuccillo, Goldstein)

Collaborating and partnering with RSD in planning and development of training for ACs and DSMs at regional, district, and virtual meetings utilizing past resources and certifications

Maintaining and building trusting relationships at all levels of dealerships focusing on decision makers to understand their business and bring solutions to their challenges

Collaborating with COX automotive BUs after in depth needs analysis with assigned dealers generating over $8000 MRR (Vinsolutions, Homenet, Vauto)

Report directly to RSD with minimal direction while collaborating with DSM on book of business and training, coaching, and mentoring needs of assigned district

Facilitating effective meetings and presentations to large dealers and small dealer groups utilizing all available resources (360 reporting, service plus, BUs, industry education and relationships)

Autotrader.com, National May 2012 to April 2015Sales Trainer – Specialty Division

Responsible for coaching and mentoring ACs/ DSMs on field rides Q1 2015 in Region 18 – generating $16k NBA

Partner with RSDs, DSMs, and business units across country to develop and implement training Responsible for training and developing Major Accounts division including DSM and ACs Continue to consult with ACs and dealer principles inside previous sales district resulting in

upsells, decreased churn, and product adoption across all COX automotive Developed and facilitated KickStart DSM and PS workshops (reinforcement training program

focused on our consultative process and conversations) Lead trainer on developing interactive learning experience to impact TIM value conversations for

dealer sales for TIM alongside TIM leadership team Trained and mentored over 14 ACs during Good2Great program resulting in increased

performance (presidents club) and product adoption over 3 month period Certified in INSYNC online facilitation, Negotiation, Inside/Out Coaching, 5 Choices Time

Management, Effective FacilitationAutotrader.com, Albany, NY June 2008 to May 2012Advertising Consultant

Responsible for managing a portfolio of 35-40 auto dealers while prospecting for new business High product adoption across all products including premium new, used, co-op, KBB, TIM, Vauto Consult with dealers about their online digital strategy along with other advertising mediums Facilitate dealers in creating and implementing processes to better succeed in the marketplace Consult with dealers and introduce products and services that meet their needs Stay current and up to date with automobile industry and other advertising mediums Collaborate with team members and mentor new employees for ultimate success

Time Warner Telecom, Albany NY September 2006 to June 2008Account Executive

Responsible for business development across all industries Identify key prospects and track progress in a relationship management system Maximize relationships with equipment vendors for leads and referral business Demonstrate consultative selling approach with active listening skills to address clients concerns

CBS 6 Albany, Niskayuna NY May 2004 to September 2006Account Executive

Developed integrated marketing campaigns involving multiple businesses for greatest exposure Drafted creative and interactive presentations and marketing material for prospective clients Creatively utilized online, print, and television advertising to create a brand identity for area

businesses and organizations Attended many networking functions monthly to establish a large professional network

Transwestern Publishing, Albany NY May 2003 to May 2004Account Executive

Designed and proposed creative print advertising to prospective clients Promoted to top level sales position within two months while achieving #1 sales position in

assigned territory In charge of creating and implementing training sessions for new hires including interactive

programs for increased retention ratesUniversity at Albany, Albany NY August 2001 – May 2003Teaching Assistant

Coordinated full time internship program with junior and senior level students Negotiated with community businesses and legislative members for participation in the internship

program and placed students accordingly Visited area colleges to recruit for full time legislative gazette internship enhancing public

speaking and presentation skills Developed time management skills between teaching 40+ students, and completing assignments to

fulfill my degree, inclusive of an internship at the Attorney General’s Press Office Served as a mentor and role model for students

ADDITIONAL RELEVANT EXPERIENCE

Shoreline Entertainment Complex, Lake George NY May 2001 – May 2003Management

Promoted to management after 4 months of service Responsible for hiring and training a staff of 20 customer service representatives Created weekly schedules for 50 + employees Developed and implemented administrative procedures to enhance internal security and promote

honesty within a staff of young adults resulting in considerable savings to the companyPlattsburgh State University, Plattsburgh NY May 2001 – May 2003Resident Assistant

Served as liaison between the Student Affairs Staff and the students Created dynamic programs to develop a community atmosphere within the resident hall Primary acted as a role model, offering peer assistance and direction to students

Fulton Montgomery Community College, Johnstown NY Sept 1997 - May 1999Student Government Executive Board Member

Developed and implemented successful campaign plan for yearly elections Selected, planned, and coordinated college-wide social, cultural, and educational programs and

events Collaborated with other clubs and organizations on campus community service projects Attended student conferences and sponsored trips to various points of interest Attended college lobbying days at State Capital with President of College

CORE QUALIFICATIONSCompleted NADA 1 and 2 Inside/Out CoachingNIADA Effective Facilitator CertifiedTraining & Development Certified in Negotiation/ Merchants AssociationINSYNC Online Facilitation Certified Dealer Simulation CompletionCreative and Strategic Planning Abilities Solid Implementation SkillsOrganization & Follow through Purposeful Listening & Needs AssessmentNew Business & Account Development Solutions & Relationship SalesCustomer Relations & Negotiations Persuasive Communication SkillsLarge Group/Small Group Presentations Strong Analytical and Problem Solving SkillsTeam Building & Leadership Solid Automobile Network internal and external Computer Literate with Concentration in Microsoft Office Organized Tracking System for ContactsCRM Efficient Strong written and verbal communication skills

REFERENCES AVAILABLE UPON REQUEST