JESSICA HARPERContact Information:Jrshopmeyer@gmail.com

March 2016

Dear Hiring Coordinator

I am actively seeking an opportunity in a demanding, fast-paced multi-tasking company such as yours. This letter expresses my interest in the position. My 9 years of Executive Support, Management, and Customer Care experience at Albertsons/Safeway Inc., have equipped me with a multitude of skills that I would like to continue to grow at Albertsons/Safeway.

Throughout my career I have demonstrated for my employers an exceptional facility for meeting objectives and demands. In addition to my secretarial skills, I am an adept team planner, and leader having served as the Staff Coordinator for the last two years. My skills as an Assistant Store Director have often been utilized by employers in the business management side of scheduling and overall business management.

I am certain I will prove to be an asset, some of which are listed below;

Coursework completed towards associates degree in Business management through Clackamas Community College

Currently pursuing my WAFC certification through C.C.C Retail Leadership and Development Management Training- completed 2009 through a

working internship with Safeway Inc. accredited by C.C.C. Demonstrated more than eight years of Administrative and Business Management

experience with proven success at Safeway Inc. Demonstrated high level of work completion with Incoming and Outgoing call volumes

of 200+ per day, strong interpersonal communication skills, while staffing 40-100 ‘Work’ shifts per spanning 126 location within Oregon and SW Washington.

Proven time management skills, capable of completing large amounts of critical tasks with compounded deadlines.

I would greatly appreciate the opportunity of speaking with you personally at your earliest convenience. I look forward to the opportunity to learn more about this position, your business and how I may be able to contribute to the organization.

Thank you for your consideration.

Sincerely,

Jessica Harper

Enclosures: Resume

JESSICA HARPERContact Information:Jrshopmeyer@gmail.com

SUMMARY OF QUALIFICAT IO NS

Enthusiastic Business Management Leader with extensive experience in all aspects of customer care and employee management. I have facilitated organizational improvements for stores and divisional backstage settings. I bring to the table solid work experience, a strong focus on the customer internal and external, and proven leadership skills. I eagerly anticipate the opportunity to discuss your goals and ways in which I might help Albertsons/Safeway achieve and exceed them. I have developed, coordinated, and implemented store and backstage level programs for Safeway Inc. Successfully managed customized business training and technical assistance programs for our business and the industry within the Portland Division with regards to bookkeeping, payroll and overall business management throughout my career with Safeway Inc.

PROFESS I ONAL EX PERI E N CE

Supervise the work of office, administrative customer service employees to ensure adherence to quality standards, deadlines, and proper procedures. Correcting errors and problems via incoming and outgoing phone and email communications, as well as one on one employee feedback.

Provide employees with guidance in handling difficult or complex problems additionally resolving escalated complaints or disputes via incoming and outgoing calls, emails, customer interactions, and employee reviews.

Review time sheets, work charts, wage computation, bonus information and other information to detect and reconcile payroll discrepancies, to reduce loss and increase internal profits/ budget management.

Administer systems and programs to reduce loss, maintain inventory control, increase safety and capital gain.

Oversee internal Pharmacy Call Center Employees providing Management and HR related guidance.

Schedule 85-100 fulltime employees, spanning 126 locations across Oregon and SW Washington.

Schedule 40-100 work shifts per day, upwards of 9000 work shifts per Quarter. Personality

MANAGEMENT SKILLS

Writes clearly and concisely Listens attentively, openly expresses and shares ideas. Negotiates/ resolves differences. Provides and asks for feedback. Great interpersonal communication. Offers well-thought-out solutions. Cooperates and works well with others. Leads and directs others. Seizes opportunities to develop team members, set goals with them and help them to

achieve set goals.

Creates and executes and content strategies then able to measure and analyze results effectively.

Advanced knowledge of Excel, Word, Access, Veri-Cash, Legacy, and PeopleSoft Programs. Well versed in payroll and Bookkeeping concepts.

Able Process QuickBooks invoices

EMPLOYMENT HISTORY

2015 – 2016 Grocery Department Specialist CSD Safeway Inc. Clackamas, Oregon

2013 – 2015 Float Coordinator, Facility Support and Department Generalist Safeway Inc. Clackamas, Oregon

2011 – 2013 Assistant Store Director-Safeway Inc. Silverton, Oregon

2010 – 2011 Acting Store Director- Safeway Inc. Oregon City, Oregon

2009 – 2010 Retail Leadership Trainee-Safeway Inc. Portland, Oregon

2007 – 2009 Senior Accounts Manager, Bookkeeping-Safeway Inc. King City, Oregon

CURRENT JOB DUTIES

Resolve internal and external complaints and answer questions regarding policies and procedures, inquiries and complaints. Handle difficult or complex problems and in resolving escalated complaints or disputes with internal and external customers.

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies. Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Record data for each employee, including such information as addresses, absences, supervisory reports on performance, and dates of and reasons for terminations. Review documents such as staffing tables to determine personnel and materials requirements, and material priorities.

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence for all Pharmacy employees.

Revise schedules when required due to design changes, labor, backlogs, or other interruptions, collaborating with management, construction companies, and industrial engineering.

Explain company personnel policies, benefits, and procedures to employees or job applicants

Complete all safety and compliance training with all float/ Intern personnel. Administer systems and programs to increase safety as well as internal and external customer service.

Confer with supervisors, senior leader, Divisional VP’s and other personnel to assess progress and discuss needed changes.

Monitor compliance to operational safety, including physical security/ customer service standards.

Check figures, postings, and documents for correct entry, and proper codes, cost amount and department budgets. Identify potential for loss and develop strategies to eliminate it.

Organize Complete Staff meetings and conference calls. Complete weekly payroll for 800+ employees spanning 126 stores Compose and present corporate communications to internal and external customers, job

applicants, and external organizations on behalf of senior leaders.

EDUCAT IO N

2001 – 2005 Westview High School; Beaverton, Oregon

2004 – 2006 Completed coursework towards administrative assistant training Western Business College; Portland, Oregon

2009 – Current Completed coursework towards Business associates degree Clackamas Community College; Oregon City, Oregon

REFERENCES

o Available upon request