Jessica Barnes Cell: 949-554-7278 / Email:jkbarnes325@gmail.com

www.linkedin.com/pub/jessica-barnes/76/3a/3a6/

PERSONAL SUMMARY

Highly motivated professional with a Bachelor’s Degree in Organizational Management with experience as an Instructor in multiple fields including Customer Service, Sales, Leadership, Safety and Entertainment (Theater, Amusement Parks and Events). Experienced in using a variety of instructional techniques and formats including role playing, simulations, team exercises, group discussions, videos and lectures. Knowledge of business and management principles involving strategic planning, leadership techniques and coordination of people and resources. Outgoing communicator, detail oriented with proven ability to exercise independent judgment and maintain a high degree of confidentiality in a professional manner.

TRAINING EXPERIENCE

Experience coordinating multiple training programs including job duties consisting of the following: Instructor for various classroom courses Skilled in PowerPoint design and delivery Developed promotional flyers for classes Health and wellness/safety initiative programs Scheduling and booking venues and classrooms Scheduling instructors and maintaining performance and Management calendars Record keeping for participants and signing off for program completion

CERTIFICATIONS

CPR Certified- Disneyland Resort: 2015—2017 Human Resources -Fred Pryor Seminars Certification CEU - May 2016

Human Resources for Anyone Newly Assigned HR ResponsibilitiesMicrosoft® Excel® 2007/2010: Basics - Fred Pryor Seminars Certification CEU - May 2016Microsoft® Excel® 2007/2010: Beyond the Basics - Fred Pryor Seminars Certification CEU - May 2016

PROFESSIONAL EXPERIENCE

Bed, Bath & Beyond—2015 to PresentCustomer Service, Training and Bridal Registry Manager

Training/Customer Service Responsibilities: Delivered group and individual instruction and training covering a range of technical, operational and/or management areas in a specified field.

Handled direct shipping of merchandise to customers, addressed online order concerns to provide solutions and contacted customers to resolve issues.

Taught 36 training module classes in product knowledge throughout the store for 10 new associates. Implemented training and corrective follow-up for all staff members Maintained records and reports for daily training, weekly schedules, and management calendars. Took part in weekly conference calls with regional Customer Service Manager and fellow Customer Service teams to

outline progress of district training and follow up for regional expectations and new procedures. Weekly progress meeting with Store Manager to discuss operational efficiencies, training progress and customer service

levels. Reported to Store Managers to track and address behavioral and operational concerns on a weekly basis. Complied information and data to plan actionable tasks in improving overall performance at the store level.

1

Bridal Registry Responsibilities: Bridal Registry manager responsibilities included training/overseeing the staff of Bridal Consultants and the maintenance and advancement of the Wedding Program.

Worked as the main bridal consultant for couples coming into the store to make a wedding/ shower or gift registry. Developed and maintained records and reports for training, sales, creation and fulfillment of registries. Oversaw nine bridal consultants for their continual development through training, classes and bridal scenarios to impact

bottom line sales. Checked monthly on all active registries, maintained paperwork, made follow up calls to bridal couples and maintained bridal

calendars for return appointments. Ran the College Pack and Hold Program entailing the scanning of items for the college dorm room and them turning it into a

fulfillment order for the nearest Bed, Bath and Beyond Store closest to the students University for pick up.

Disneyland Resort-- 8 ½ years of serviceGuest Service Manager, Store Operations—2013 to 2015Maintain visual expectations and stock levels for multiple stores to reach projected goals. Supervise and train employees to provide the Disney standard of exceptional Guest Service.

Conducted mentorship program for our Assistant Supervisors with developmental opportunities and monthly check-ins to discuss personal and professional goals and expectations.

Facilitated the training of a companywide initiative for training on Role Standards within Store Operations, teaching over 100 Cast Members within a two month timeframe.

Guest Service Manager, Entertainment Operations—2012 to 2013Supervise Stage Shows, Parades, Characters and Musical Talent to provide timely guest interactions to effectively create a magical experience. Working with Walt Disney Imagineering and corporate points of contact in regards to daily changes in Entertainment offerings around the Resort.Supervisor (Lead) Entertainment Division, Character-Imaging Department—2009 to 2011

Provide leadership to the daily operation of multiple venues and meet and greet locations. Partnering with daily scheduling and deployment to adjust for the operational needs of numerous roles and venues.

Safety Team Supervisor (Lead)—2011 to 2012 Implement Resort and departmental safety initiatives

Established a health challenge program with fun workout classes and guest speaker on health and nutrition for a three month, six months, and yearlong programs working alongside Athletic trainers for supervision.

Guest Talent Programs, Stage Manager- School Education and Performance Program—2008 to 2010Work closely with the performance group’s directors and chaperones to provide an informative, safe, and efficient stay for all.

Supervising performances, conducting group appreciation ceremonies and co-coordinating departing procedures, paperwork and documents for record.

ACHIEVEMENTSMentorship of Stage Production Positions: Youth Education Series through the Youth Theater Conservatory and Repertory Teaching ProgramRecognition Award, Disney:

Recognition award as Facilitator for implementation of Role Standards for Store Operations. Stage /Event Manager:

Disneyland’s 57th Birthday Celebration & Nationwide Company Three Day Park/Hotel top seller’s VIP recognition event. In addition, several marathon events within Disneyland and Disney’s California Adventure.

EDUCATION

Bachelors of Science in Organizational Management from University of La Verne, School of Business and Management- 2014

Graduated with Departmental Honors and Magna Cum LaudeGPA: 4.0Dean’s List, 2013-2014Academic Merit Award, 2013 – 2014ALPHA CHI, National College Honor Society Member

Emerging Leader Managerial Training Program, Disneyland Resort Fall 2012 ProgramServed as a Guest Service Manager in four separate Line of Business while attending a three month coursework program with the Disney University. Only the top 10% of organization’s best leaders get to apply for the Management program.

2