Jersey Tourism Annual Report 2013

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Jersey Tourism Some Interesting Figures from 2013 www.jersey.com

description

Jersey has one of the most comprehensive data sets to be found for any visitor destination. Working with our supplier Island Ark and with the excellent data which comes from the visitor record cards we are able to compile a very thorough analysis of the sector which is available to all tourism related businesses. The 2013 Annual Report contains everything from currency rate fluctuations to length of stay by market.

Transcript of Jersey Tourism Annual Report 2013

Page 1: Jersey Tourism Annual Report 2013

Jersey Tourism

Some Interesting Figures from 2013

www.jersey.com

Page 2: Jersey Tourism Annual Report 2013

Some Interesting Figures from 2013

2.27million+ vISItorS to WWW.JERSEY.COM

there are 10 visitors to Jersey for every local resident.

100k SInce 2009 German SpeakInGmarketS, have grown every year From

11,890 to 18,360

visits to friends and relations

Day trip visitors in 2013149k +

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JerSey haD

207meDIa vISItSIn 2013visitors spend £228m. in Jersey providing

GSt receipts of over £11m

£228m visitor spend

JerSey receIveD

1,364pIeceS oF pr coveraGe

LeISUre vISItorS LenGth oF Stay haS been StatIc For the paSt 4 yearS at an averaGe oF 4.3 nIGhtS

11the averaGe nUmber oF tImeS 90% oF ABC1 Adults Saw the uK CAmpAign

£11m

GS

t

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2013 in Focus

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Jersey tourism annual report

contentsForeword from the Minister for Economic Development 3

Jersey Tourism Department Reports 6

Financial Report 23

Notes on Volume and Value Calculations 24

Summary of Top-Line Figures 2009-2013 25

1. Tourism Volume and Expenditure Estimates 261.1 Introduction 261.2 Total visitor estimates 261.3 Staying leisure visitor estimates 261.4 Visitors staying with friends and relatives (VFR) 271.5 Language students 271.6 Business visitors 271.7 Visiting conference delegates 271.8 Visiting yachtsmen 271.9 Leisure day trips 281.10 Visitor expenditure estimates 281.11 Tax revenue 29

2. Profile of Staying Leisure Visitors 302.1 Total staying leisure visitors by month 302.2 Party composition 302.3 Average length of stay 302.4 Region of residence 312.4.1 UK 312.4.2 France 322.5 MOSAIC profile of UK staying leisure visitors 322.6 Additional visitor profiling 33

3. Registered Bed Stock 34

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2013 in Focus

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4. Accommodation Performance Indicators 354.1 Bed occupancy 354.1.1 Monthly bed occupancy 354.2 Room occupancy 364.3 Room vs. Bed occupancy 36

5. Jersey Link bookings 375.1 Jersey link bookings 37

6. Internet usage 386.1 www.jersey.com 386.2 Website usage 38

7. Employment in the hospitality sector 39

8. Passenger arrivals 40

9. Guide to data sources and notes 41

10. Appendices on www.jersey.com/marketinginfo 43Appendix 1 Visitor volumes 43Appendix 2 Breakdown of expenditure 44Appendix 3 UK visitors by ISBA region 45Appendix 4 French visitors by region 46Appendix 5 MOSAIC profile – UK visitors 47Appendix 6 Length of stay and average stay 48Appendix 7 Travel and booking patterns 49Appendix 8 Age group profiles 50Appendix 9 Accommodation breakdown 51Appendix 10 Bed space occupancy 52Appendix 11 Room space occupancy 53Appendix 12 Jersey Link performance 54Appendix 13.1 Visits to www.jersey.com 55Appendix 13.2 Visits to www.jersey.com by country 56Appendix 14.1 Total arrivals 57Appendix 14.2 UK arrivals 58Appendix 14.3 Inter Island arrivals 59Appendix 14.4 Continental arrivals 60Appendix 15 Exchange rates 61Appendix 16 Weather data 62Appendix 17 Visitor registration card 63

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The main features for which the 2013 season will be remembered are the recovery which took place as the weather improved in June as UK consumers responded to better economic news following years of low confidence, which had been affecting tourism to Jersey as well as other destinations.

Our statistics provide a mixed picture with a reduction in staying leisure visitors from the UK and Ireland and increases from a number of European source markets such as Germany, Switzerland and France. Overall the value of on-Island spend by visitors matched the 2012 levels at nearly £228m.

As the dominant source market for Jersey, the performance in the UK is always going to have a strong impact on the final result , and therefore the improvement in that economy can only be good news for Jersey going forward. Analysis of statistics showing UK resident trips abroad shows that in 2013 some 58.03m Britons travelled, still significantly down from the 69m.who travelled in 2008 before the effects of the recession started to impact. Jersey , despite some loss in volume has clearly fared more favourably than many other destinations during that 5 year period.

It is pleasing to note that increases were once again achieved in France, our nearest market after a poor year in 2012 when the coastal area of Brittany and Normandy had suffered from poor weather and the French recession. Germany continued to grow for the fifth year in succession reaching 14k. visitors with an average spend of over £800 per person.

Overall whilst the visitor economy has perhaps not been flourishing during the years of economic downturn we should take comfort from the fact that our market share has remained constant and that the industry is now in good shape to seize the growth opportunities which will no doubt emerge with an improving economic situation in the UK .

In the medium term a significant opportunity for Jersey lies in Europe and Scandinavia where there is an awareness of the Island and increasing demand for shorter holidays and more frequent breaks.

However breaking into these markets will require direct flights connecting Jersey on a point to point basis including some midweek connections to increase short stay options. For these new potential markets to be developed and sustained further investment will also be required in consumer marketing and trade support. These actions are likely to require investment from the industry as well as Government to build a partnership approach which will also require input from the Ports of Jersey in facilitating new air services.

Longer haul markets such as China and Russia also have potential, particularly if trading links are opened for financial and other services with the Island which can support the tourism offering.

One local handling agent is already promoting Jersey in Russian speaking markets, resulting in increasing numbers from the Ukraine region and a website has been developed in Mandarin in preparation for increased numbers of Chinese who will be attracted to Britain once visa restrictions are eased.

However for new overseas markets be developed there is more than just the travel package to be considered, and whilst Jersey has many attractive attributes with which to attract new clients there are also considerations of itinerary planning, language and guiding skills and tax rebates to be considered if we wish to be competitive .

During 2013 the Island has once again benefitted from a varied and comprehensive events programme which has provided animation and entertainment for both our local residents and visitors. Many events such as the Battle of Flowers and Air Display are only made possible because of the hours of voluntary work which are undertaken by the many who give their time and expertise and to whom we extend our since thanks. I would also like to include in this the honorary police and others who are such a necessary component of our outdoor event programme.

I would also like to take this opportunity of recognising the valuable contribution of my two Ministerial colleagues, Deputy Carolyn Labey and deputy James Baker who join me in thanking the all of the departmental staff for their superb efforts throughout another challenging year for tourism in Jersey.

Senator Alan Maclean Minister for Economic Development

Foreword from the minister for Economic development

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marketing review 2013

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Jersey Tourism continues to invest significantly into the UK market, the main source of tourism to the Island. In addition to the impact on market development this investment also protects and supports route development of the essential air and sea links so important to island life. However, the UK market is highly competitive, with many new emerging destinations increasing consumer choice. The continued march of low-cost carriers opening new European routes and cut-price ‘sunshine’ destinations, along with deep discounting including in the burgeoning cruise market, presents many challenges for Jersey as a holiday destination.

Whilst these challenges exist, it should not be forgotten that Jersey is a fantastic holiday destination, with a superb selection of travel and accommodation options and an ever-increasing number of trade partners offering packages. The beautiful natural environment, together with unique attractions such as Durrell Wildlife and the Jersey War Tunnels, leaves Jersey perfectly placed as an island getaway.

This natural environment and rich history also provide great opportunities within European markets for growth, principally in France and Germany. France still has ongoing economic pressures but 2013 saw French staying leisure visitors grow by 2% which was above the tourist trend in the west of France from which

the majority of French visitors arrive.This growth was achieved following a significant marketing effort with carriers. Jersey suffered a period of negative press as a tax haven during the year, following the discovery of a key French politician investing in Jersey to minimize his tax in France. France also blacklisted Jersey as a tax haven for a period, which led to the island needing to defend its position until the blacklisting was lifted.

Germany has the strongest economy in Europe and continued efforts with German trade partners have encouraged 5 years of constant growth and a consequent improvement in market value.

Increased resources were placed into Europe, including the appointment of a PR partner in Amsterdam, following the launch of a new direct air link to the capital in early 2013. However, it was disappointing that the Dutch market for leisure visitors reduced during the year, impacted by the loss of the weekend direct charter flight service from Rotterdam.

Following various trips to China by the Economic Development (ED) Minister and ED Officers, China has been identified as a growth opportunity. A partnership has been developed with a trade partner and work has begun on a Chinese information website and a Chinese leaflet was produced in Mandarin for the first time.

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uK market

The Industry has been fortunate that tourism marketing budgets have not been significantly reduced despite reduction in other areas of Government. This has enabled the deployment of a strategy to maintain the highest level of investment into TV marketing throughout the global recession, when many competitors have reduced marketing investment.

It is well documented that brands that increase or maintain advertising during a recession, when competitors are cutting back, can improve market share and return on investment at lower cost than during buoyant economic times. Uncertain consumers need the reassurance of known brands and with more consumers at home watching television, higher than expected audiences were delivered from the TV campaign at lower cost-per-thousand impressions.

For the longer term, excellent foundations have been laid upon which to build through consistent messaging through well targeted campaigns to key audiences.

TV remains a primary medium for the UK audience; it is the most compelling tool to visually communicate the island’s key attributes.

TV delivery has been increased by 17%, maintaining investment at a consistent level. As a result, higher than predicted audience levels, coverage and frequency were exceeded across all stations and regions.

Jersey Tourism continued to use the ‘Meet the Locals’ theme from 2012 into 2013, to gain additional leverage and return on investment from the TV advertising. The campaign included four island ambassadors, enabling potential visitors to learn about their love of the island, experienced further through individual video clips of each of our ambassadors on jersey.com and YouTube.

A pattern of TV activity provided presence from Christmas 2012 to May 2013, using a 2 weeks-on, 2 weeks-off pattern. This was subsequently extended to include July, providing a late summer boost. The broad target market of ABC1 Adults, 21.4 million people were reached on TV, providing an average opportunity to see of 9.1 times. (81.8%).

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In 2013 UK visitor volume declined by 3.1%, spend per visitor increased by 2% and the value of the market reduced by -1%. This is only the second year that the overall value of the UK market has declined although perhaps not surprising following 5 consecutive years of economic difficulty in the UK. Overall GVA performance for the hotels , restaurants and bars sector grew by 3%, the only sector to show any growth in 2013 in Jersey.

the averaGe nUmber oF tImeS 90% oF ABC1 Adults Saw the uK CAmpAign

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Condor Ferries joined forces as part of the TV campaign. This increased buying power and as both ads ran during the same commercial break in key regions, both the Island and Condor Ferries benefited from an increase in awareness.

TV was supported with magazines and national press, to increase frequency of exposure. The press market remained depressed, enabling an increase in frequency which achieved a saving of 76% against rate card prices. Branding press reached 6.7 million of Jersey’s primary market an average of 6 times. With TV and Press combined, the UK campaign reached an estimated 90% of ABC1 Adults market, who on average saw the advertising 11 times each, this excludes the extra frequency generated by our co-funded partner opportunities.

The distribution of pureJersey and stayJersey publications was supported by a dedicated brochure response campaign, from January through to April. Brand advertising was also supported through a range of digital activity.

In addition to daily posts on Facebook and Twitter, month-long social media campaigns were run promoting key product messages ran May/June and November/December, to increase engagement amongst Jersey Tourism’s 30k plus Facebook community.

Jersey Tourism was shortlisted for ‘Best Use of Social Media’ in the 2013 Travolution Awards, together with travel heavy-weights P&O Ferries and TUI UK & Ireland (First Choice). Jersey Tourism was also shortlisted for ‘Best Use of Media’ at the CIM Jersey Awards.

Search engine optimisation [SEO] and pay per click [PPC] activity continued throughout the year via Google and Bing, with campaigns run through Microsoft (msn) and Tribal Fusion/Exponential in February/March. Banner display advertising similar to Google activity was used to extend the reach of online marketing across different networks, targeting the Top 5 Mosaic groups.

Throughout the year, 18 enewsletters were sent to selected ‘warm’ Jersey Tourism database contacts (over 120,000), which had either expressed an interest in visiting Jersey or had visited. enewsletters focused on the unique aspects of Jersey that appeal to key audiences, combined with partner offers to communicate value and encourage conversion from enquiries to bookings.

Brochure response and product-specific emails, including walking, were sent to selected contacts at key times of the year, in addition to the industry-focused enewsletter ‘Tourism Week’, distributed each Friday.

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Jersey Pass was promoted for the fifth consecutive year and proved to be popular with both consumers and the industry. The scheme is designed to support the Island’s attractions in one comprehensive marketing scheme. The scheme supported 16 attractions in 2013 and created over 20,000 visits.

Jersey pass

The Jersey Pass is an island-wide sightseeing card that lets you make the most of your trip to Jersey.

SAVE UP TO50% on attraction admissions*

The more you do & see ... the more you’ll save

What are the Benefits? FREE Entry to the Top Attractions

Detailed Guide Book

Loads of Special Offers

JERSEY PASS COST SAVING*

2 Day Pass £42** 35%4 Day Pass £55** 50%6 Day Pass £65** 50%

2013 PASSES AVAILABLE FROM APRIL

The complete sightseeing packageAvailable from Jersey Tourism Visitor Centre, Liberation Place, St Helier as well as top attractions and hotels.

For further information or to pre-book 2013 passes visit jersey.com/jerseypass

*based on 4 and 6 day passes

Jersey War Tunnels

Mont Orgueil

Durrell Wildlife Conservation Trust

**price per person for consecutive days

21559 - Jersey Pass 2013 stock A4 AW.indd 1 08/03/2013 15:20

• Total Passes Sold: 3,285• Total Number of Visits: 20,547• Total Number of Pass Days: 15,203• Total Value of Passes Sold: £161,596.00

• Number of Visits per Day: 1.35

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Booking patterns show that 61% of visitors claim to have booked via a tour operator, the third successive year this volume has increased and a 13 point increase over the 3 year period. This demonstrates the reliance of the Jersey industry on trade partners to deliver customers.

trade support

It is therefore important that ongoing investment into trade support for tour operators be maintained. This support has seen significant investment into 50/50 marketing trade support, partnership advertising opportunities, as well as opportunities to attend exhibitions.

Jersey Tourism attended trade and consumer exhibitions throughout the year in the UK and Europe, including World Travel Market, ITB in Germany and Vakantiebeurs in Holland.

Jersey Tourism worked with hoteliers on jointly funded seasonal campaigns to drive incremental business during the summer and autumn, using direct mail, email, social media, press and online advertising.

Tactical price-led offers featured in national press classified sections, supported through 50/50 joint marketing funding with tour operators and through Jersey Tourism’s partner marketing opportunities programme.

During the Rugby season, Jersey Tourism worked with the industry to support bookings for the home matches for the Jersey Rugby Club, featuring a dedicated page on jersey.com and with regional press ads in the regions from which visiting supporters were coming.

Towards the latter part of the year, Jersey Tourism worked with the industry to support Tennerfest, featuring a dedicated area on jersey.com, supported by Google and Bing PPC, Facebook ads, social media mentions and banners across jersey.com.

Jersey Tourism supported the promotion of La Fête dé Noué (Christmas Festival) in Guernsey, featuring a dedicated page on jersey.com, radio campaign, press ads and online banner ads, supported with a competition to win a 2 night break to Jersey from Guernsey. Partners included Condor Ferries and the Royal Yacht Hotel.

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pr activity

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overviewPR activity was conducted primarily in the key markets of the UK, France and Germany where PR agencies are employed. A new agency was appointed in the Netherlands in August and the Department worked alongside trade partners in other European markets and worldwide in conjunction with VisitBritain.

media visitsA key element of the PR activity is to facilitate visiting media and supporting journalists with press packs, itineraries and, when appropriate, guiding services along with travel and accommodation support. Broadcast media are a priority and support was provided for 10 UK TV crews.

Country Print TV Radio Online Total

UK 79 10 6 23 117

France 18 6 0 2 26

Germany 17 6 0 1 24

Holland 11 0 0 2 13

Other worldwide* 12 9 0 6 27

Totals 137 30 6 34 207

* other - includes visits from austria, belgium, Denmark, Switzerland, portugal, china, Dubai and the USa.

Total visits by country Total visits by media type

PrintTV

Radio

Online

UK

France

Germany

Holland

Other

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media coverageMedia coverage is achieved in conjunction with partner PR activities. The amount of coverage achieved is summarized as follows;

Country Number of articles Opportunities to see the articles

UK 600 576,816,637

France 82 161,394,124

Germany 669 242,700,000

Holland 13 2,417,426

Totals 1364 662,968,993

UK Ten TV & radio programmes including:•BBC One - Antiques Road Trip•BBC Two - Coast, Hairy Bikers and Ice Age & Mammoth•ITV 1 - Ade in Britain and Hungry Sailors•Channel 4 – Time Team•BBC Radio 4 – The Reunion

France Two TV programmes including:•Thalassa /France 3 National on the sea•ARTE TV German-French TV – Cuisine des terroirs (cooking programme)

Germany Two TV programmes including:•NDR - Mare •ARTE - Zu Tisch

Broadcast coverage is a key component of the PR activity, with programmes aired in the UK, France and Germany, as follows:

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The main objective was to build upon existing awareness of the destination and to give immediate and compelling reasons to visit, focusing on the British eccentricity which appeals to the French market.

The campaign concentrated on the key area of the West of France, but also supported the new direct air link from Paris. A unique creative concept was developed for the French market, with very strong partner support. The general situation in France was described as ‘gloomy’ and as a result, the creative was adapted to provide reasons to escape for ‘absolutely fabulous weekends’, providing a more immediate promise of a British escape.

The main target audience of couples aged 45+ with dual income, no children, and AB1’s with high disposable income. According to research, key spending for this target group list travel and tourism as the number one main household spend. This group of young senior people generally like to travel in France or close to France.

Key to the communications strategy was a successful billboard campaign in the West of France, supplemented

by a direct mail campaign. This was sent to a 3rd party database reaching 30,000 high-income people in the regions of Bretagne, Basse Normandie and Pays de la Loire.

A small press campaign was employed , buying full page space with high-end magazines Elle, Madame Figaro and Figaro Magazine in the Pays de la Loire, Bretagne, Normandie and IDF regions. IDF is considered the wealthiest and most populated of the twenty-seven administrative regions of France.

The digital effort in France utilised the ‘i-love-jersey’ campaign-led website, along with social media, SEO and PPC. This website links into Jersey.com/fr which contains more destination information. Social media is considered to be an effective way to interact and introduce all that Jersey has to offer and this will be developed further through the French Facebook community of over 13,500 followers.

French market

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2013 in Focus

online uK Consumer Activity Jan – dec 2013

web social Email device used

1,219,154 Visits

33,735 Facebook Likes

119,000 Subscribers

806,269 web visits via desktop

2,266 Guestlink Bookings

7,400 Twitter Followers

2,031,004 Emails Delivered

280,091web visits via tablet

66.63% New Visits

85,476 YouTube Minutes Watched

20.22*Average Click to Open Rate

125,198 web visits via mobile

* click to open rate is the number of click-throughs as a percentage of the total number of recipients who opened it

2.27million+ vISItorS to WWW.JERSEY.COM

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2013 in Focus

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product Development and events

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The Product Development team within Jersey Tourism has the primary objective of developing reasons to encourage new, and sustain existing visitor business to Jersey, to support the core values of Jersey’s brand, enhance the visitor’s on island holiday experience and increase on – island spend (including the local domestic economy).

The major focus is on developing ‘on brand’ activity primarily in the shoulder months which is attractive to visitors – both potential visitors and those that have already chosen to visit. Jersey has a reputation of being a very real and genuine place, a beautiful natural destination that is seen as precious and unique. The brand promise is that those that visit will be enriched by the experience that is Jersey.

There are currently four areas of work for the team;

1. General product development

2. Developing a programme of activity throughout the year

3. A Festival and events programme

4. Supporting external event organisers.

Subsidiary activity includes managing the content of www.jersey.com/events, animating ports of entry and other areas of the island and producing supporting documentation, print and promotional materials. The team currently provides the ‘What’s on’ publication’s diary content.

product development team

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long term product developmentKey product areas or ‘tourism experiences’ include heritage, food, floral, walking, soft adventure/active, art and culture – ‘products’ that Jersey has in abundance and which are of a really high quality.

The team has the objective of developing longer term ‘products’ to drive new business to the island. Examples include developing the island wide cycle network, amending marriage laws and the development of the ‘active’ product for example. A major area of development has been around the walking product. Initiatives such as the creation of the Channel Island Way, walking festivals and development of off and on-line walking routes and trails has contributed to a third of staying leisure visitors participating in scenic walks with a further 2.63% taking part in the guided walking programme.

In 2013 the team worked on an EU project ‘Cycle West’ with partners from the UK, Normandy and Brittany to develop the ‘Tour de Manche’ cycle routes from France to the UK via Jersey (‘Petite Tour de Manche’). The aim of the project was to encourage staying leisure visitors to cycle around the south west of England, northern France and Jersey. The project included the development of a family route and a coastal cycling route which will be marketed on line (via Sustrans and British Cycling and tourism websites, France Velo Tourism etc.,) and in two newly commissioned guide books; one in French and one in English. Technical meetings took place in Roscoff, St Malo and Cherbourg with partners and technical and editorial visits were hosted on island.

The island wide cycle network way marking signs were updated and replaced (circa 700).

Annual programmes of ActivityEach year the team develops a programme of activity based on key tourism experiences. The aim is to expose a ‘hidden’ Jersey to visitors so they can experience island life and ‘get under the skin’ of the place. A good example is the guided walking programme which delivers nearly 400 guided walks per annum. The walks focus on exposing visitors to our heritage and culture including farm tours, occupation memories, food trails and access to private gardens and homes.

To promote Genuine Jersey and other local products, 40+ local farm and craft markets have been staged at St Aubin and in the Royal Square. These provide animation, colour and activity and offer the visitor opportunities to purchase locally made goods. The markets also create reasons to visit St Helier. As at December 2013, 165 producers were members of Genuine Jersey.

The team manages the open garden programme, Howard Davis Park music programme and administers Jersey’s entry into the Britain in Bloom event. In 2013 there were insufficient parish entries to compete nationally but both St Helier and St Brelade were entered into the winners’ competition as a result of the 2012 entry. A workshop was staged with visiting UK experts to maintain momentum for Bloom groups and coordinators.

Jersey Comes to londonIn 2013 the team staged a ‘Jersey Comes to London’ media event in the capital. This included an event at the headquarters of the Hearst building in Carnaby Street and at the headquarters of IPC magazines in Southwark.

Hearst publishes a variety of magazines including Country Living, House Beautiful, Cosmopolitan, Harper’s Bazaar and Red. IPC magazines include Country Life, Woman’s Weekly, and Woman’s Own, Homes and Gardens and a wide range of specialist publications.

The event was designed to showcase Jersey’s food offering, specifically the Island’s seafood, dairy produce and Jersey Royal potatoes, and Genuine Jersey products including La Mare, Jersey Dairy, locally produced cider and Liberation ales and to promote the island as a visitor destination. Richard Allen, Michelin star chef from the Grand Hotel, Kazz Padidar, local forager and guide together with John Garton from the Genuine Jersey products Association attended. Over 30 editors came to the two sessions.

90 %90 %

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Festivals and Events

springwalking2013

week

www.jersey.com

Saturday 11 - Saturday 18 May

The Around IslAnd WAlk 2 Guides, 5 days, 50 miles!

enemy AT The door An Island Fortress - discover darker days

50 shAdes of Green Explore our Green Lane Network

www.jersey.com

Sunday 16th – Sunday 23rd JuneJuneinbloom2013

OVER THE HEDGETake a look into some breath-taking private gardens

PARK LIFEEnjoy the Island’s stunning public parks

BLOOMIN’ ESSENTIALDon’t miss our beautifully-scented attractions

www.jersey.com

A celebration of Jersey’s history and heritage Saturday 7th – Sunday 15th September 2013

A MAMMOTH TASK Excavating the Ice Age Island

FINAL RESTING PLACE Explore Victorian Graveyards

ALL AT SEA Jersey’s maritime heritage uncovered

hidden treasures2013

autumnwalking2013

week

Saturday 14 - Saturday 21 September

The Around IslAnd WAlk 2 Guides, 5 days, 50 miles!

enemy AT The door An Island Fortress - discover darker days

50 shAdes of Green Explore our Green Lane Network

www.jersey.com

MEET SOME OF JERSEY’S VERY BEST FOODIE PEOPLE

GENUINE JERSEY PRODUCE

DISCOVER OUR BEAUTIFUL ISLAND

DELICIOUSLY EASY TO GET TO

Grown here, not flown hereThe finest new potatoes, seafood,

dairy produce and much, much more

Taste the Real Jersey

jerseyfood

2013

www.jersey.com/christmas

Saturday 30th November – Sunday 15th DecemberLa Fête dé Noué

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Jersey Tourism’s existing event strategy is to drive business throughout the year through a programme of festival and events linked to key product areas. Events showcase the products that are available year round and celebrate what Jersey has to offer.

The Product Team staged Liberation Day, the spring and autumn Walking Weeks, the Jersey Food festival, June in Bloom, the Black Butter event at the Elms, the Hidden Treasures heritage festival and La Fete de Noué. These festivals take place primarily in the shoulder months and are aimed at our target audience of 45+ higher spending couples.

Over 40 large events take place each year and the Product Development team will have contributed in some way, either through direct funding and collaboration (Battle, Air Display, Faisie d’Cidre) or through marketing and promotion. The team provides advice and guidance to event organisers, many of whom are volunteers.

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Visitor servicesThe Visitor Services team once again welcomed many thousands of visitors into the island, through the doors of the visitor centre at Liberation Place. While the season started with high numbers of French day trippers, the weather across the UK delayed the start of the number of UK visitors to the centre. These figures showed an approximate reduction of approx. 1.5%

However the staff in centre were fully occupied by assisting the marketing team at various well attended exhibitions in Europe. Ie ITB in Berlin and Vakantiebeurs in Holland. At both of these venues, the wealth of language skills and knowledge was much appreciated by the thousands of attendees. One of the team was also asked to join two others from Tourism to act as a Delegate Liaison Officer at the prestigious British & Irish Council held at the L’Horizon in November. The island was also represented at the Condor open day held in Weymouth to mark the reopening of this important port. This event was attended by just under 3,000 visitors in the space of a matter of hours showing the importance of this transport link.

With the slight downturn in total visitor numbers to the centre the retail figures remained strong at £150k net income with an average spend of £2.05 and on line shopping maintained remained steady at £6k due in part to the agreement with one publishing house to act as their distribution and despatch dept for the Jersey calendar.

2013 saw the first full on line booking system for Battle of Flowers ticket sales. Jersey Tourism staff trained the BOF part time team members for this major event and oversaw the operation of the sales outlet in a remote office location on the Esplanade. Advance ticket sales were up on previous years and the Day Parade was a sell out due in part to the ease of booking.

Jersey Conference BureauThe value of business events and visiting delegates increased to £3.5 million from £3.2 million in 2012.

Only the Partners of the Conference Bureau submit business events returns to Island Ark and the number of bed nights, delegates numbers and spend is calculated from these returns.

The number of actual visiting delegates dropped slightly from 6,332 to 5,964 however they stayed on average longer, 3.66 nights, than the previous year (3.44 nights) and bed nights increased marginally from 21,823 to 21,831.

3,444 delegates attended Association events and 2,520 delegates attended Corporate events.

Investment through the Bureau from the private sector was £50,817 against a budget of £100,000 and the Bureau received a total of £220,500 as budgeted from Jersey Tourism/EDD.

Further information can be obtained from the Bureau’s 2013 Annual Review which can be obtained by e-mailing [email protected] or by contacting Hamish Reid on 07787 503130.

There’s so much to talk about...

conferences • business events • meetings • incentives

21500 JCB Brochure 2013 FINAL AW.indd 1 26/11/2013 11:53

vISItor ServIceSweLcomeD Up to

2000vISItorS per Day In hIGh SeaSon

22

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Financial report2013 Actual

£0002012 Actual

£000

Corporate

Strategy and Policy 468 638

Research and Planning 92 99

Communications

Advertising and Media 2,267 2,014

Distribution 439 540

Marketing Services 166 211

Product Development 705 740

Market Development

Trade Relations 374 407

Consumer and Media Relations 1,334 1,386

Visitor Services 278 320

Net Revenue Expenditure £ 6,123 £6,355

note: the above figures include direct salaries and an allocation of economic Development Department (eDD) overheads (£365k).

Key Financial resultstotal revenue expenditure for 2012 was £6,124 a decrease of £231k (-3.63%) compared with 2012the tourism Department received additional carry forward funding of £271k in 2013.

Corporate expenditure decreased by £177k (-24.0%)the decrease in corporate Strategy and policy expenditure was mainly due to a decrease in route development (£195k).

Communications expenditure increased by £72k (0.2%)there was an increase in marketing expenditure in the German market

market development expenditure decreased by £127k (-6.0%)there was a slight reduction in consumer & media relations for 2013 (85k) mainly due to a re-prioritisation and more favourable terms and a slight reduction in visitor Services staff costs for 2013 (42k.)

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0

10,000

20,000

30,000

40,000

50,000

60,000

Region

31

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6. Internet Usage Staying Leisure Visitor Surveys over the past decade have shown a dramatic rise in the number of staying leisure visitors to Jersey who have internet access and use it for holiday information and bookings. Significant increases in access and use for holiday information have been recorded in all countries over many years. It is notable that there has been a greater level of growth in access and use for holiday information by European than by UK visitors (Source: Staying Leisure Visitor Surveys). However, Jersey’s main markets of the UK, France and Germany all have very high levels of internet penetration, with each country having in excess of 80% of their population using the internet. 6.1 www.jersey.com Jersey.com has been in existence as the official Jersey Tourism website since March 1999, and the current version of the site was launched in April 2008. Site content is published in English, French and German. The website offers a number of tools including Accommodation Reservations, Festival & Event search, Flight search, Weather information, Brochure Request facility, Restaurant listings, Attractions, Activities and a wealth of content about what Jersey has to offer visitors and to enable holiday planning. In 2013, there were nearly 2.3 million visits to the site, compared to 2.2 million in 2012. 54% of site traffic in 2013 came from the UK, followed by 11% from France, and the Accommodation Search facility was the most visited area of the website. Source: Google Analytics

6.2 Website Usage Table 11 Website Visits, 2011 - 2013 2011 2012 2013 Visits 2,025,739 2,249,266 2,275,371 Unique Visitors 1,424,113 1,494,777 1,502,351

Visits to Jersey.com by Market, 2011 - 2013 2011 2012 2013

UK 1,061,659 1,210,474 1,219,154 France 286,356 282,886 256,360 Germany 91,846 89,798 94,565

Source: Google Analytics 6.3 www.I-love-Jersey.fr I-love-Jersey.fr is primarily used in the French market and in 2013 there were 46,800 visits to the site and 112,000 page views. There were 8,620 fans, with a typical profile being 38 year old females living in Paris. Source: LMY&R

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Ap

pe

nd

ix 1

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anguage s

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urv

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ay r

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its (

e.g

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events

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ands,

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ls,

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ips e

tc.)

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Surv

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or

busin

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isitors

.

43

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44

Appendix 2

Value of Market Value of Market

£000's £000's

Staying Holiday/Leisure Visitors

UK £495 £119,329 £506 £118,154 2% -1%

Ireland £478 £1,796 £472 £1,476 -1% -18%

Other C.I. £245 £4,930 £249 £5,160 2% 5%

France £281 £10,346 £275 £10,317 -2% 0%

Germany £807 £11,180 £802 £11,359 -1% 2%

Benelux £496 £1,971 £469 £1,863 -5% -5%

Other £684 £9,341 £703 £8,871 3% -5%

Staying Leisure Total 1

£477 £158,892 £483 £157,201 1% -1%

Visiting friends/relatives 1

£222 £22,366 £228 £22,713 3% 2%

Language students 2

£951 £3,186 £953 £3,316 0% 4%

Daytrippers - French £44 £2,773 £45 £2,854 2% 3%

Daytrippers - UK £45 £368 £46 £373 2% 1%

Daytrippers - Other C.I. £85 £1,469 £87 £1,461 2% -1%

Daytrippers - Other £35 £425 £36 £436 3% 3%

Daytrippers - Total 1

£50 £5,035 £51 £5,125 2% 2%

Visiting yachtsmen 3

£108 £2,210 £108 £2,139 0% -3%

Business - Day visitors £85 £3,621 £87 £3,715 2% 3%

Business - Staying visitors £350 £23,489 £358 £24,973 2% 6%

Business visitors - Total 1

£247 £27,110 £255 £28,688 3% 6%

Conference - Association £652 £2,090 £695 £2,405 7% 15%

Conference - Corporate £362 £1,132 £418 £1,048 15% -7%

Conference delegates - Total 4

£509 £3,222 £579 £3,454 14% 7%

Other - Day visitors £50 £266 £51 £273 2% 3%

Other - Staying visitors £625 £4,947 £631 £4,833 1% -2%

Other visitors - Total 1

£393 £5,213 £392 £5,106 0% -2%

Total Visitors £330 £227,233 £334 £227,741 1% 0%

1 Expenditure is calculated by using results from the 2012 Jersey Travel Survey. 2013 estimates have been updated based on Jersey's September RPI.

2 Expenditure is estimated based upon local tuition fees and estimated additional on-Island spend.

3 Expenditure is calculated by using results from the 2012 Visiting Yachts Survey. 2013 estimates have been updated based on Jersey's September RPI.

4 Expenditure is calculated by using results from the 2012 Jersey Travel Survey, Jersey's September RPI and ongoing research into conference delegate rates.

N.b. 2012 figures in the above table have not been reflated to 2013 prices.

2013

BREAKDOWN OF ON-ISLAND VISITOR EXPENDITURE ESTIMATES BY SOURCE MARKET FOR 2012 AND 2013

2012 2013 vs. 2012

Spend per

Visitor

Spend per

Visitor

% Change

Spend per

Visitor

% Change

Value of

Market

Page 48: Jersey Tourism Annual Report 2013

2013 in Focus

45

Ap

pe

nd

ix 3

UK

Sta

yin

g L

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rs b

y IS

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ISB

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A:N

OR

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5.1

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82

01

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45

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2013 in Focus

46

Ap

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4

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01%

680

2%85

02%

510

1%-4

0%

NO

RT

H E

AS

T49

01%

510

1%60

02%

520

1%44

01%

-15%

NO

RT

H50

01%

550

1%51

01%

460

1%37

01%

-20%

PIC

AR

DY

380

1%32

01%

410

1%36

01%

320

1%-1

1%

BU

RG

UN

DY

170

0%21

01%

220

1%31

01%

240

1%-2

3%

CH

AM

PA

GN

E18

00%

260

1%23

01%

240

1%15

00%

-38%

TO

TA

L34,2

60

36,5

10

40,0

50

36,7

60

37,5

10

2%

Fre

nch

reg

ion

s r

ep

resen

t g

rou

ped

dép

art

em

en

ts,

wh

ich

are

dete

rmin

ed

by t

he f

irst

two

dig

its o

f F

ren

ch

po

stc

od

es.

Fre

nch

Sta

yin

g L

eis

ure

Vis

ito

rs b

y R

eg

ion

2009-2

013

Page 50: Jersey Tourism Annual Report 2013

2013 in Focus

47

Appendix 5

Type Group % Households Type Description % Households 2009 2010 2011 2012 2013 Index 2013

1 3.5% Global Power Brokers 0.3% 0.4% 0.4% 0.4% 0.3% 0.3% 0.91

2 Voices of Authority 1.2% 1.8% 1.8% 1.8% 1.9% 1.8% 1.56

3 Business Class 1.5% 3.3% 3.3% 3.4% 3.3% 3.7% 2.50

4 Serious Money 0.6% 1.4% 1.4% 1.5% 1.4% 1.3% 2.31

5 Professional Rewards 8.2% Mid-Career Climbers 2.3% 4.0% 4.0% 4.0% 3.9% 4.1% 1.77

6 Yesterday's Captains 1.8% 4.3% 4.5% 4.3% 4.1% 4.7% 2.53

7 Distinctive Success 0.5% 1.6% 1.5% 1.6% 1.6% 1.3% 2.69

8 Dormitory Villagers 1.3% 3.3% 3.3% 3.3% 3.2% 3.4% 2.63

9 Escape to the Country 1.3% 2.4% 2.4% 2.6% 2.5% 2.4% 1.80

10 Parish Guardians 1.0% 2.0% 2.0% 2.1% 1.9% 2.0% 1.97

11 4.4% Squires Among Locals 0.9% 2.1% 2.0% 2.0% 2.1% 2.0% 2.32

12 Country Loving Elders 1.3% 1.6% 1.6% 1.8% 1.6% 1.8% 1.38

13 Modern Agribusiness 1.4% 1.7% 1.6% 1.7% 1.5% 1.6% 1.21

14 Farming Today 0.5% 0.9% 0.9% 1.0% 0.9% 0.8% 1.55

15 Upland Struggle 0.3% 0.4% 0.4% 0.5% 0.4% 0.4% 1.23

16 8.8% Side Street Singles 1.2% 1.1% 1.1% 1.2% 1.1% 1.0% 0.88

17 Jack of All Trades 2.0% 2.5% 2.6% 2.5% 2.5% 2.5% 1.26

18 Hardworking Families 2.6% 3.4% 3.5% 3.3% 3.3% 3.5% 1.31

19 Innate Conservatives 3.0% 4.5% 4.6% 4.5% 4.7% 4.6% 1.57

20 4.4% Golden Retirement 0.7% 1.2% 1.2% 1.1% 1.1% 1.2% 1.75

21 Bungalow Quietude 1.8% 2.3% 2.3% 2.2% 2.2% 2.3% 1.29

22 Beachcombers 0.6% 1.0% 0.9% 0.9% 0.9% 1.0% 1.70

23 Balcony Downsizers 1.3% 1.1% 1.2% 1.1% 1.2% 1.1% 0.87

24 11.2% Garden Suburbia 2.1% 3.9% 3.7% 3.9% 3.8% 4.2% 1.97

25 Production Managers 2.6% 3.9% 4.1% 3.9% 3.8% 4.1% 1.56

26 Mid-Market Families 2.7% 2.7% 2.6% 2.7% 2.7% 2.6% 0.97

27 Shop Floor Affluence 2.7% 2.4% 2.4% 2.5% 2.5% 2.3% 0.85

28 Asian Attainment 1.0% 0.4% 0.4% 0.4% 0.5% 0.5% 0.50

29 5.8% Footloose Managers 1.7% 2.5% 2.4% 2.5% 2.5% 2.3% 1.35

30 Soccer Dads and Mums 1.3% 1.4% 1.5% 1.5% 1.4% 1.4% 1.05

31 Domestic Comfort 1.1% 2.5% 2.4% 2.3% 2.4% 2.2% 2.06

32 Childcare Years 1.5% 1.5% 1.4% 1.4% 1.4% 1.4% 0.90

33 Military Dependants 0.2% 0.1% 0.1% 0.1% 0.1% 0.1% 0.62

34 5.9% Buy-to-Let Territory 1.8% 0.7% 0.7% 0.6% 0.7% 0.7% 0.37

35 Brownfield Pioneers 1.4% 0.6% 0.7% 0.6% 0.6% 0.6% 0.47

36 Foot on the Ladder 2.4% 1.6% 1.5% 1.7% 1.6% 1.4% 0.58

37 First to Move In 0.4% 0.2% 0.3% 0.4% 0.4% 0.2% 0.62

38 8.7% Settled Ex-Tenants 2.1% 1.1% 1.1% 1.1% 1.0% 1.1% 0.52

39 Choice Right to Buy 1.7% 1.5% 1.6% 1.5% 1.6% 1.6% 0.92

40 Legacy of Labour 2.7% 1.1% 1.1% 1.1% 1.2% 1.1% 0.41

41 Stressed Borrowers 2.2% 1.4% 1.4% 1.3% 1.4% 1.4% 0.64

42 5.2% Worn-Out Workers 2.3% 0.7% 0.8% 0.7% 0.8% 0.8% 0.35

43 Streetwise Kids 1.1% 0.4% 0.4% 0.3% 0.4% 0.4% 0.37

44 New Parents in Need 1.8% 0.4% 0.3% 0.3% 0.4% 0.4% 0.21

45 5.2% Small Block Singles 1.8% 0.3% 0.3% 0.3% 0.3% 0.3% 0.15

46 Tenement Living 0.8% 0.3% 0.2% 0.3% 0.3% 0.3% 0.31

47 Deprived View 0.5% 0.1% 0.1% 0.1% 0.1% 0.1% 0.14

48 Multicultural Towers 1.1% 0.3% 0.4% 0.3% 0.4% 0.4% 0.34

49 Re-Housed Migrants 1.0% 0.3% 0.3% 0.3% 0.4% 0.4% 0.44

50 6.0% Pensioners in Blocks 1.3% 0.4% 0.4% 0.4% 0.4% 0.4% 0.33

51 Sheltered Seniors 1.1% 0.4% 0.5% 0.4% 0.4% 0.4% 0.32

52 Meals on Wheels 0.9% 0.5% 0.5% 0.5% 0.5% 0.5% 0.55

53 Low Spending Elders 2.7% 1.4% 1.4% 1.4% 1.3% 1.2% 0.47

54 7.4% Clocking Off 2.3% 2.8% 2.8% 2.7% 2.6% 2.7% 1.20

55 Backyard Regeneration 2.1% 2.2% 2.4% 2.3% 2.3% 2.0% 0.99

56 Small Wage Owners 3.1% 2.2% 2.2% 2.2% 2.1% 2.2% 0.71

57 7.0% Back-to-Back Basics 2.0% 0.9% 0.8% 0.9% 0.8% 0.8% 0.40

58 Asian Identifiers 0.9% 0.1% 0.1% 0.2% 0.1% 0.1% 0.09

59 Low-Key Starters 2.7% 1.2% 1.1% 1.0% 1.1% 0.9% 0.34

60 Global Fusion 1.4% 0.7% 0.7% 0.7% 0.8% 0.9% 0.61

61 8.5% Convivial Homeowners 1.7% 1.7% 1.7% 1.7% 1.8% 1.8% 1.08

62 Crash Pad Professionals 1.1% 1.3% 1.3% 1.2% 1.3% 1.3% 1.22

63 Urban Cool 1.1% 1.3% 1.3% 1.3% 1.5% 1.3% 1.17

64 Bright Young Things 1.5% 1.2% 1.1% 1.1% 1.3% 1.3% 0.83

65 Anti-Materialists 1.0% 0.4% 0.5% 0.5% 0.5% 0.5% 0.50

66 University Fringe 0.9% 0.6% 0.6% 0.6% 0.5% 0.5% 0.57

67 Study Buddies 1.1% 0.1% 0.2% 0.2% 0.2% 0.2% 0.15

MOSAIC is a geodemographic profiling system based upon UK postcodes.

MOSAIC profile of UK Staying Leisure Visitors 2009 - 2013

This table shows the geo-demographic profile of visitors to Jersey between 2008 and 2012. The higher the index figure (this is the proportion of Jersey visitors compared to the UK

population for each Mosaic Group), the more likely Jersey is to attract visitors from a particular Mosaic group.

Ex-Council Community

Claimant Cultures

Upper Floor Living

Alpha Territory

Rural Solitude

New Homemakers

Small Town Diversity

Liberal Opinions

Active Retirement

Suburban Mindsets

Careers and Kids

Elderly Needs

Industrial Heritage

Terrace Melting Pot

47

Page 51: Jersey Tourism Annual Report 2013

2013 in Focus

48

Ap

pen

dix

6

CO

UN

TR

YS

tay

1 -

3 N

igh

ts4 -

6 N

igh

ts7 N

igh

ts8+

Nig

hts

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

UK

39%

41%

40%

41%

39%

25%

26%

28%

28%

30%

28%

26%

26%

25%

25%

8%

7%

7%

6%

6%

4.8

4.7

4.8

4.7

4.7

IRE

LA

ND

34%

38%

34%

38%

38%

27%

27%

28%

23%

27%

31%

26%

30%

31%

29%

8%

9%

7%

8%

6%

5.0

5.0

5.0

4.9

4.8

OT

HE

R C

I91%

93%

93%

93%

93%

7%

6%

5%

6%

5%

2%

1%

1%

1%

1%

0%

0%

0%

1%

0%

2.0

1.9

1.9

1.9

1.9

FR

AN

CE

89%

89%

88%

89%

89%

8%

9%

9%

9%

9%

2%

2%

2%

2%

2%

1%

1%

1%

1%

1%

2.1

2.1

2.1

2.1

2.0

GE

RM

AN

Y25%

26%

23%

22%

21%

26%

24%

31%

19%

20%

33%

37%

34%

47%

48%

15%

14%

13%

12%

11%

5.9

5.9

5.9

6.2

6.1

NO

RW

AY

32%

47%

57%

25%

35%

35%

20%

25%

11%

23%

20%

21%

8%

61%

34%

13%

11%

10%

3%

8%

5.1

4.7

4.5

5.7

5.1

SW

ED

EN

25%

41%

30%

61%

30%

58%

32%

30%

23%

55%

8%

11%

12%

10%

8%

8%

16%

28%

6%

7%

4.3

4.8

6.7

3.7

4.4

HO

LL

AN

D37%

41%

41%

42%

49%

23%

26%

23%

26%

26%

26%

24%

28%

26%

18%

15%

9%

7%

7%

7%

5.1

4.9

4.9

4.8

4.4

BE

LG

IUM

52%

52%

54%

53%

54%

32%

32%

32%

31%

32%

10%

11%

10%

14%

10%

6%

5%

4%

3%

3%

3.7

3.7

3.7

3.9

3.7

SW

ITZ

ER

LA

ND

44%

40%

36%

38%

40%

32%

30%

35%

33%

32%

13%

20%

19%

20%

18%

11%

10%

9%

9%

10%

4.4

4.9

4.9

4.9

4.8

FIN

LA

ND

40%

44%

60%

51%

52%

44%

42%

20%

35%

24%

7%

8%

10%

9%

20%

9%

5%

10%

5%

3%

4.1

3.8

4.2

3.8

3.8

DE

NM

AR

K57%

61%

65%

51%

54%

16%

17%

17%

21%

19%

19%

10%

12%

19%

22%

7%

12%

6%

8%

5%

4.0

4.0

3.7

4.6

3.9

AU

ST

RIA

54%

42%

50%

53%

49%

21%

20%

15%

19%

16%

16%

29%

29%

25%

31%

9%

10%

6%

3%

4%

4.2

4.9

4.7

4.1

4.5

SP

AIN

48%

61%

63%

58%

53%

24%

23%

20%

25%

31%

6%

8%

8%

8%

5%

21%

8%

9%

9%

12%

5.2

3.9

4.0

3.9

4.4

PO

RT

UG

AL

45%

65%

49%

60%

45%

30%

19%

29%

15%

31%

7%

9%

8%

10%

11%

18%

6%

14%

16%

14%

4.9

3.6

5.0

4.9

5.0

ITA

LY

39%

64%

64%

59%

62%

54%

21%

19%

30%

19%

3%

8%

7%

4%

10%

4%

7%

10%

7%

10%

4.2

3.5

4.0

4.0

4.1

CA

NA

DA

47%

50%

47%

44%

39%

29%

30%

24%

28%

36%

7%

9%

9%

7%

6%

17%

11%

21%

21%

19%

5.0

4.4

4.7

5.0

5.0

US

A68%

71%

63%

63%

64%

23%

21%

25%

23%

25%

4%

4%

6%

8%

7%

5%

4%

6%

6%

4%

3.3

3.1

3.7

3.6

3.4

AU

ST

RA

LIA

59%

56%

58%

61%

60%

26%

29%

29%

25%

29%

7%

9%

8%

8%

7%

9%

6%

5%

6%

4%

3.8

4.0

3.8

3.7

3.7

OT

HE

R65%

62%

58%

59%

55%

21%

21%

24%

25%

28%

7%

11%

10%

9%

8%

7%

6%

8%

7%

9%

3.5

3.7

4.0

3.8

4.2

TO

TA

L47%

48%

48%

49%

48%

23%

23%

24%

24%

25%

23%

22%

22%

22%

22%

7%

6%

6%

6%

5%

4.4

4.3

4.3

4.3

4.3

Perc

en

tag

es a

re d

eri

ved

fro

m a

ll t

ho

se c

om

ple

tin

g r

ele

van

t secti

on

s o

f V

isit

or

Reg

istr

ati

on

Card

s.

Perc

en

tag

es m

ay n

ot

ad

d u

p t

o 1

00%

du

e t

o r

ou

nd

ing

.

Avera

ge S

tay

Nig

hts

Len

gth

of

Sta

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nd

Avera

ge S

tay -

Pro

file

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g L

eis

ure

Vis

ito

rs 2

009 -

2013

Page 52: Jersey Tourism Annual Report 2013

2013 in Focus

49

Ap

pe

nd

ix 7

Tra

vel

& B

oo

kin

g P

att

ern

s -

Pro

file

of

Sta

yin

g L

eis

ure

Vis

ito

rs 2

009

- 2

013

CO

UN

TR

YW

hen

bo

oked

% F

irst

Tim

e V

isit

ors

< 1

mo

nth

1 -

3 m

on

ths

> 3

mo

nth

s

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

UK

52%

49%

55%

58%

60%

44%

47%

44%

44%

45%

29%

29%

29%

29%

29%

38%

37%

35%

35%

36%

32%

34%

36%

35%

35%

81%

81%

78%

82%

80%

IRE

LA

ND

41%

38%

45%

48%

54%

51%

50%

49%

45%

48%

33%

40%

36%

37%

32%

38%

34%

33%

32%

39%

29%

27%

30%

31%

29%

94%

94%

95%

95%

95%

OT

HE

R C

I49%

42%

45%

48%

52%

10%

13%

11%

12%

10%

59%

60%

59%

56%

54%

32%

29%

29%

32%

31%

9%

11%

12%

12%

14%

51%

52%

45%

51%

51%

FR

AN

CE

62%

61%

65%

67%

68%

60%

61%

61%

62%

59%

62%

60%

60%

56%

59%

31%

32%

32%

34%

32%

7%

8%

8%

10%

9%

10%

8%

6%

6%

6%

GE

RM

AN

Y62%

65%

68%

73%

71%

78%

79%

78%

80%

82%

25%

22%

19%

19%

18%

36%

33%

34%

38%

40%

39%

45%

47%

43%

43%

58%

65%

65%

71%

69%

NO

RW

AY

33%

35%

51%

80%

82%

63%

62%

39%

75%

65%

28%

31%

41%

35%

31%

37%

44%

40%

34%

31%

35%

25%

20%

31%

38%

75%

66%

71%

64%

77%

SW

ED

EN

66%

49%

58%

65%

78%

66%

57%

72%

61%

37%

31%

36%

29%

37%

57%

41%

42%

36%

40%

27%

28%

22%

35%

23%

16%

49%

65%

67%

68%

64%

HO

LL

AN

D56%

55%

57%

59%

58%

74%

78%

80%

82%

78%

34%

35%

31%

32%

37%

35%

40%

40%

39%

40%

30%

25%

29%

29%

24%

51%

51%

53%

56%

49%

BE

LG

IUM

50%

58%

60%

64%

68%

72%

72%

77%

69%

71%

42%

45%

39%

31%

40%

34%

32%

34%

35%

36%

24%

22%

27%

34%

24%

34%

35%

21%

31%

31%

SW

ITZ

ER

LA

ND

55%

59%

65%

61%

62%

63%

74%

63%

69%

71%

35%

39%

28%

30%

34%

43%

36%

41%

41%

34%

28%

25%

31%

29%

32%

79%

78%

77%

75%

74%

FIN

LA

ND

56%

55%

71%

67%

72%

76%

74%

61%

77%

72%

39%

64%

24%

42%

33%

41%

22%

59%

46%

41%

20%

14%

18%

12%

26%

70%

56%

62%

56%

78%

DE

NM

AR

K40%

32%

39%

50%

58%

62%

55%

64%

63%

69%

45%

37%

43%

32%

39%

32%

34%

31%

43%

29%

22%

29%

26%

25%

32%

57%

60%

51%

71%

73%

AU

ST

RIA

55%

47%

67%

77%

78%

73%

75%

68%

62%

66%

32%

23%

29%

28%

19%

38%

31%

46%

57%

32%

30%

46%

26%

16%

49%

68%

67%

60%

71%

76%

SP

AIN

36%

39%

51%

41%

38%

51%

50%

51%

55%

42%

61%

59%

58%

52%

42%

21%

22%

24%

32%

33%

18%

19%

18%

16%

25%

77%

67%

55%

76%

64%

PO

RT

UG

AL

28%

25%

24%

23%

20%

45%

57%

42%

34%

35%

50%

64%

69%

53%

62%

42%

25%

21%

34%

21%

9%

11%

10%

13%

17%

90%

76%

92%

80%

87%

ITA

LY

33%

24%

32%

30%

32%

79%

67%

69%

72%

59%

61%

59%

56%

48%

35%

28%

28%

25%

34%

46%

11%

13%

19%

17%

19%

72%

49%

56%

71%

75%

CA

NA

DA

48%

44%

58%

56%

57%

59%

64%

66%

69%

69%

35%

34%

27%

33%

25%

42%

39%

41%

34%

40%

22%

27%

32%

32%

35%

83%

70%

75%

74%

76%

US

A41%

38%

40%

42%

38%

53%

68%

65%

61%

67%

45%

43%

41%

42%

34%

40%

40%

35%

34%

34%

15%

17%

24%

24%

32%

82%

78%

72%

78%

76%

AU

ST

RA

LIA

41%

37%

46%

48%

54%

57%

60%

67%

58%

59%

44%

38%

37%

39%

31%

34%

30%

33%

32%

33%

23%

31%

30%

28%

36%

71%

67%

67%

69%

72%

OT

HE

R47%

37%

41%

50%

45%

62%

58%

63%

60%

57%

46%

47%

44%

49%

52%

39%

34%

32%

31%

29%

15%

19%

24%

20%

19%

88%

82%

78%

85%

82%

TO

TA

L52%

49%

55%

59%

61%

45%

49%

47%

47%

47%

35%

36%

34%

34%

33%

37%

34%

34%

35%

36%

28%

30%

32%

31%

31%

72%

71%

67%

71%

69%

Perc

en

tag

es a

re d

eri

ved

fro

m a

ll t

ho

se c

om

ple

tin

g r

ele

van

t secti

on

s o

f V

isit

or

Reg

istr

ati

on

Card

s.

Perc

en

tag

es m

ay n

ot

ad

d u

p t

o 1

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du

e t

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ou

nd

ing

.

By A

ir

Tra

vel

% T

ou

r O

pera

tor

49

Page 53: Jersey Tourism Annual Report 2013

2013 in Focus

50

Ap

pen

dix

8

Ag

e G

rou

ps a

nd

Avera

ge A

ge -

Pro

file

of

Sta

yin

g L

eis

ure

Vis

ito

rs 2

009 -

2013

CO

UN

TR

YA

ge G

rou

ps (

years

)

35 -

44

45 -

54

55 -

64

65 -

74

75+

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

UK

3%

3%

3%

3%

3%

8%

9%

8%

8%

8%

14%

13%

12%

12%

11%

21%

20%

20%

19%

19%

24%

24%

23%

22%

23%

19%

20%

21%

22%

24%

11%

12%

13%

13%

14%

55

56

56

56

57

IRE

LA

ND

5%

3%

4%

4%

3%

19%

18%

16%

12%

13%

20%

18%

17%

18%

19%

18%

20%

21%

20%

21%

21%

23%

21%

22%

22%

12%

13%

14%

17%

18%

5%

5%

6%

6%

5%

48

50

50

52

52

OT

HE

R C

I18%

17%

18%

15%

14%

23%

22%

22%

21%

23%

20%

20%

19%

20%

19%

20%

19%

18%

21%

21%

11%

13%

13%

13%

13%

6%

7%

7%

7%

8%

2%

2%

2%

2%

2%

42

41

41

42

42

FR

AN

CE

6%

7%

7%

7%

7%

17%

15%

15%

15%

16%

22%

19%

20%

20%

20%

24%

26%

26%

24%

23%

20%

20%

20%

20%

20%

8%

9%

9%

10%

10%

3%

3%

3%

4%

3%

46

47

47

48

47

GE

RM

AN

Y2%

2%

2%

2%

1%

7%

5%

6%

5%

5%

19%

15%

13%

14%

11%

24%

27%

25%

29%

29%

21%

24%

23%

25%

25%

21%

21%

24%

19%

19%

6%

7%

8%

7%

8%

53

55

56

55

56

NO

RW

AY

3%

11%

12%

4%

3%

6%

9%

13%

9%

9%

15%

19%

21%

15%

9%

23%

27%

17%

22%

23%

32%

20%

17%

22%

28%

18%

10%

14%

22%

23%

3%

4%

5%

7%

5%

50

48

47

54

55

SW

ED

EN

2%

6%

10%

3%

7%

7%

5%

9%

5%

9%

10%

14%

10%

12%

13%

29%

31%

22%

26%

30%

35%

34%

27%

39%

28%

12%

10%

20%

11%

11%

5%

1%

3%

3%

1%

54

51

51

54

50

HO

LL

AN

D2%

2%

3%

3%

3%

10%

6%

8%

7%

8%

18%

15%

14%

14%

14%

28%

29%

29%

25%

25%

26%

32%

31%

33%

32%

11%

11%

11%

14%

14%

5%

4%

5%

4%

5%

51

53

52

53

53

BE

LG

IUM

4%

6%

3%

3%

5%

10%

8%

12%

10%

9%

18%

19%

13%

16%

18%

33%

31%

32%

26%

28%

20%

26%

24%

29%

29%

10%

8%

10%

11%

9%

5%

2%

6%

5%

2%

48

49

51

52

50

SW

ITZ

ER

LA

ND

5%

5%

2%

3%

4%

12%

11%

10%

9%

9%

22%

18%

16%

16%

14%

23%

22%

28%

29%

32%

22%

20%

23%

22%

22%

11%

17%

17%

16%

12%

5%

7%

5%

4%

7%

49

52

52

52

52

FIN

LA

ND

3%

0%

24%

4%

3%

9%

18%

7%

15%

18%

25%

33%

31%

26%

21%

35%

37%

25%

28%

42%

17%

4%

8%

20%

12%

10%

8%

5%

7%

3%

1%

0%

0%

0%

0%

46

45

40

46

45

DE

NM

AR

K5%

4%

5%

2%

5%

5%

6%

8%

6%

8%

11%

15%

14%

17%

8%

29%

17%

21%

26%

24%

32%

29%

32%

21%

25%

12%

25%

19%

26%

22%

6%

5%

2%

2%

9%

55

55

53

53

55

AU

ST

RIA

2%

3%

5%

4%

4%

8%

8%

6%

8%

6%

15%

16%

13%

10%

15%

32%

25%

34%

25%

34%

18%

21%

19%

26%

25%

20%

24%

17%

23%

12%

5%

4%

6%

4%

4%

52

54

52

54

52

SP

AIN

9%

3%

6%

2%

1%

17%

8%

15%

10%

9%

22%

17%

19%

16%

16%

16%

29%

26%

16%

33%

16%

20%

13%

36%

21%

15%

18%

17%

12%

14%

5%

4%

4%

7%

6%

49

52

49

54

52

PO

RT

UG

AL

15%

7%

6%

12%

5%

29%

29%

23%

26%

18%

21%

24%

17%

28%

20%

18%

27%

25%

14%

23%

10%

9%

11%

10%

18%

5%

4%

17%

10%

12%

2%

0%

2%

0%

3%

44

41

47

41

47

ITA

LY

9%

9%

4%

7%

6%

18%

17%

17%

18%

24%

32%

17%

22%

26%

26%

20%

25%

23%

22%

15%

14%

20%

26%

16%

12%

6%

8%

8%

9%

11%

1%

4%

0%

1%

6%

42

47

47

45

46

CA

NA

DA

4%

4%

3%

3%

2%

5%

8%

6%

5%

5%

9%

6%

7%

8%

9%

19%

17%

12%

16%

11%

24%

24%

25%

20%

31%

24%

24%

25%

29%

22%

15%

16%

22%

20%

21%

55

58

61

60

62

US

A3%

4%

5%

2%

3%

9%

10%

7%

9%

10%

14%

10%

15%

13%

11%

22%

17%

12%

14%

17%

22%

25%

25%

26%

24%

20%

25%

29%

27%

24%

10%

10%

8%

8%

13%

52

56

56

56

57

AU

ST

RA

LIA

4%

2%

2%

3%

3%

11%

9%

8%

8%

8%

10%

10%

8%

11%

9%

20%

15%

17%

17%

15%

28%

30%

30%

29%

29%

21%

28%

27%

26%

31%

6%

6%

8%

6%

6%

53

57

57

56

57

OT

HE

R15%

8%

11%

11%

6%

22%

21%

22%

21%

22%

17%

17%

19%

14%

20%

13%

19%

17%

18%

18%

17%

19%

15%

19%

18%

12%

14%

11%

12%

13%

4%

2%

4%

4%

3%

45

46

45

46

47

TO

TA

L5%

4%

4%

4%

4%

9%

10%

10%

10%

10%

15%

14%

14%

14%

13%

22%

21%

21%

21%

20%

23%

23%

22%

22%

22%

17%

18%

19%

19%

20%

9%

10%

10%

10%

11%

53

54

54

54

55

Perc

en

tag

es a

re d

eri

ved

fro

m a

ll t

ho

se c

om

ple

tin

g r

ele

van

t secti

on

s o

f V

isit

or

Reg

istr

ati

on

Card

s.

Perc

en

tag

es m

ay n

ot

ad

d u

p t

o 1

00%

du

e t

o r

ou

nd

ing

.

Avera

ge A

du

lt A

ge

16 -

24

25-3

4Y

ears

Page 54: Jersey Tourism Annual Report 2013

2013 in Focus

51

Appendix 9

Accommodation Establishments by Category 2009 – 2013

2009 2010 2011 2012 2013

Hotels 71 70 68 67 67Guest Houses 43 42 44 43 42Self-Catering 24 24 25 25 26Campsites 4 4 4 3 4Youth Hostel 0 1 2 2 2Total 142 141 143 140 141

Accommodation Bed Spaces by Category 2009 – 2013

2009 2010 2011 2012 2013

Hotels 9,045 9,199 9,189 9,089 8,976Guest Houses 982 984 1,055 1,011 977Self-Catering 760 922 870 928 983Campsites 1,250 758 762 612 636Youth Hostel 0 24 80 139 151Total 12,037 11,887 11,956 11,779 11,723

N.B. Self-catering attached to hotels/guest houses appear within the hotel /guest house totals.

Figures may not agree with previous figures due to being measured at a different time of the year.

51

Page 55: Jersey Tourism Annual Report 2013

2013 in Focus

52

Ap

pe

nd

ix 1

0

Bed

sp

ace o

ccu

pan

cy 2

012 a

nd

2013

2012

Jan

Feb

Mar

Ap

rM

ay

Ju

nJu

lA

ug

Sep

Oct

No

vD

ec

Year

Bed n

ights

availa

ble

163,1

30

178,2

17

210,0

83

305,4

20

353,2

09

346,4

55

360,9

88

362,5

00

340,4

30

278,5

79

222,6

39

200,3

76

3,3

22,0

26

Bed n

ights

sold

29,1

12

48,6

96

76,0

05

116,4

16

190,2

95

230,5

27

260,2

42

283,8

09

226,5

66

112,3

94

56,2

74

54,1

21

1,6

84,4

57

To

tal

bed

occu

pan

cy

18%

27%

36%

38%

54%

67%

72%

78%

67%

40%

25%

27%

51%

Hote

l bed n

ights

availa

ble

126,3

33

141,7

73

166,1

71

241,2

71

275,2

72

267,1

80

278,6

90

278,4

73

266,4

96

225,4

22

185,5

94

163,5

70

2,6

16,2

45

Guest

House b

ed n

ights

availa

ble

10,6

21

10,7

75

16,2

92

21,4

24

26,4

47

26,7

90

27,6

61

28,6

46

24,8

97

20,6

04

12,8

52

10,8

08

237,8

17

Serv

iced b

ed n

ights

availa

ble

136,9

54

152,5

48

182,4

63

262,6

95

301,7

19

293,9

70

306,3

51

307,1

19

291,3

93

246,0

26

198,4

46

174,3

78

2,8

54,0

62

Unserv

iced b

ed n

ights

availa

ble

26,1

76

25,6

69

27,6

20

42,7

25

51,4

90

52,4

85

54,6

37

55,3

81

49,0

37

32,5

53

24,1

93

25,9

98

467,9

64

Bed n

ights

sold

in s

erv

iced a

ccom

modation

23,9

54

40,8

59

67,2

01

103,3

52

172,9

27

198,7

40

222,2

63

239,6

36

192,9

77

99,3

50

51,5

86

47,6

88

1,4

60,5

33

Tota

l bed o

ccupancy in s

erv

iced

17%

27%

37%

39%

57%

68%

73%

78%

66%

40%

26%

27%

51%

Hote

l bed n

ights

sold

22,6

18

38,7

43

63,4

64

97,7

57

161,2

79

185,7

43

206,2

20

222,8

04

181,4

08

94,0

39

49,2

63

46,1

07

1,3

69,4

45

Guest

House b

ed n

ights

sold

1,3

36

2,1

16

3,7

37

5,5

95

11,6

48

12,9

97

16,0

43

16,8

32

11,5

69

5,3

11

2,3

23

1,5

81

91,0

88

Hote

l bed s

pace o

ccupancy

18%

27%

38%

41%

59%

70%

74%

80%

68%

42%

27%

28%

52%

Guest

House b

ed s

pace o

ccupancy

13%

20%

23%

26%

44%

49%

58%

59%

46%

26%

18%

15%

38%

Oth

er

bed n

ights

sold

5,1

58

7,8

37

8,8

04

13,0

64

17,3

68

31,7

87

37,9

79

44,1

73

33,5

89

13,0

44

4,6

88

6,4

33

223,9

24

Oth

er

bed s

pace o

ccupancy

20%

31%

32%

31%

34%

61%

70%

80%

68%

40%

19%

25%

48%

2013

Jan

Feb

Mar

Ap

rM

ay

Ju

nJu

lA

ug

Sep

Oct

No

vD

ec

Year

Bed n

ights

availa

ble

173,6

94

178,4

73

231,3

60

302,6

08

362,3

57

354,2

03

366,6

75

367,0

54

347,1

41

284,2

61

221,9

39

188,9

50

3,3

78,7

15

Bed n

ights

sold

26,5

92

41,8

94

79,2

97

104,3

02

199,3

43

219,4

84

267,8

56

288,8

80

221,1

79

120,8

86

56,1

26

52,9

89

1,6

78,8

28

To

tal

bed

occu

pan

cy

15%

23%

34%

34%

55%

62%

73%

79%

64%

43%

25%

28%

50%

Hote

l bed n

ights

availa

ble

135,2

86

143,8

60

180,7

54

234,1

08

276,0

11

267,9

90

276,9

23

277,2

33

267,1

89

222,9

37

181,7

39

153,6

11

2,6

17,6

41

Guest

House b

ed n

ights

availa

ble

9,4

77

10,7

77

18,9

80

21,7

05

26,8

35

26,6

40

27,3

96

27,5

28

25,5

60

21,1

97

12,3

88

10,8

46

239,3

29

Serv

iced b

ed n

ights

availa

ble

144,7

63

154,6

37

199,7

34

255,8

13

302,8

46

294,6

30

304,3

19

304,7

61

292,7

49

244,1

34

194,1

27

164,4

57

2,8

56,9

70

Unserv

iced b

ed n

ights

availa

ble

28,9

31

23,8

36

31,6

26

46,7

95

59,5

11

59,5

73

62,3

56

62,2

93

54,3

92

40,1

27

27,8

12

24,4

93

521,7

45

Bed n

ights

sold

in s

erv

iced a

ccom

modation

22,5

79

36,6

29

71,6

30

92,3

93

175,5

09

190,6

63

230,7

27

243,6

18

188,7

93

103,3

70

50,5

47

45,6

05

1,4

52,0

63

Tota

l bed o

ccupancy in s

erv

iced

16%

24%

36%

36%

58%

65%

76%

80%

64%

42%

26%

28%

51%

Hote

l bed n

ights

sold

21,5

92

35,6

00

68,5

98

87,6

69

165,1

84

178,8

19

215,9

58

226,9

93

178,2

33

98,2

50

48,3

08

44,0

25

1,3

69,2

29

Guest

House b

ed n

ights

sold

987

1,0

29

3,0

32

4,7

24

10,3

25

11,8

44

14,7

69

16,6

25

10,5

60

5,1

20

2,2

39

1,5

80

82,8

34

Hote

l bed s

pace o

ccupancy

16%

25%

38%

37%

60%

67%

78%

82%

67%

44%

27%

29%

52%

Guest

House b

ed s

pace o

ccupancy

10%

10%

16%

22%

38%

44%

54%

60%

41%

24%

18%

15%

35%

Oth

er

bed n

ights

sold

4,0

13

5,2

65

7,6

67

11,9

09

23,8

34

28,8

21

37,1

29

45,2

62

32,3

86

17,5

16

5,5

79

7,3

84

226,7

65

Oth

er

bed s

pace o

ccupancy

14%

22%

24%

25%

40%

48%

60%

73%

60%

44%

20%

30%

43%

Page 56: Jersey Tourism Annual Report 2013

2013 in Focus

53

Ap

pen

dix

11

Ro

om

sp

ace o

ccu

pan

cy 2

012 a

nd

2013

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%

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m o

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53

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%

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36%

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%

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ble

65,6

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70

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88

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occup

an

cy

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45

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8%

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55%

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61%

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use r

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ccup

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20%

17

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8%

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04

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16

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er

roo

m o

ccup

an

cy

40%

57%

59

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8%

79%

67%

59%

64%

68%

53

Page 57: Jersey Tourism Annual Report 2013

2013 in Focus

54

Appendix 12

Jersey Link - Jersey Tourism Central Reservations 2009-2013

Bookings Bednights Revenue

Value per

Bednight

2009 January 252 2,615 £91,952 £35.16

February 334 2,684 £97,397 £36.29

March 368 2,930 £111,629 £38.10

April 485 3,825 £151,689 £39.66

May 565 4,158 £168,120 £40.43

June 553 3,921 £168,376 £42.94

July 602 4,251 £180,886 £42.55

August 568 3,396 £144,377 £42.51

September 372 2,068 £76,514 £37.00

October 144 806 £25,820 £32.03

November 104 589 £19,573 £33.23

December 91 454 £14,531 £32.01

Total 4,349 30,441 £1,145,546 £37.63

2010 January 213 1,954 £68,186 £34.90

February 257 1,925 £67,602 £35.12

March 442 3,338 £120,484 £36.09

April 444 3,156 £115,553 £36.61

May 411 2,787 £108,261 £38.84

June 507 3,352 £135,824 £40.52

July 697 4,601 £193,504 £42.06

August 542 3,079 £127,405 £41.38

September 328 1,682 £59,961 £35.65

October 139 792 £29,314 £37.01

November 114 657 £23,730 £36.12

December 68 329 £12,813 £38.95

Total 4,132 27,273 £1,049,322 £38.47

2011 January 260 2,504 £93,810 £37.46

February 285 2,459 £86,732 £35.27

March 355 2,666 £104,334 £39.14

April 365 2,386 £92,541 £38.78

May 540 3,680 £152,603 £41.47

June 493 3,365 £144,649 £42.99

July 620 4,127 £182,336 £44.18

August 529 3,419 £146,542 £42.86

September 298 1,364 £51,578 £37.81

October 92 591 £20,574 £34.81

November 79 474 £18,194 £38.38

December 61 510 £21,269 £41.70

Total 3,948 27,194 £1,099,175 £40.49

2012 January 226 2,037 £78,804 £38.69

February 189 1,652 £65,057 £39.38

March 272 2,103 £81,966 £38.98

April 306 2,263 £95,363 £42.14

May 311 2,307 £87,995 £38.14

June 311 2,065 £86,067 £41.68

July 376 2,836 £116,817 £41.19

August 389 2,398 £102,817 £42.88

September 209 1,199 £45,227 £37.72

October 122 636 £21,610 £33.98

November 104 776 £25,588 £32.97

December 80 564 £23,288 £41.29

Total 2,895 20,836 830,599£ £39.86

2013 January 196 2208 87,177£ 39.48£

February 184 1899 72,088£ 37.96£

March 263 2256 92,763£ 41.12£

April 326 2742 105,518£ 38.48£

May 285 2059 78,830£ 38.29£

June 318 2258 92,840£ 41.12£

July 356 2435 99,785£ 40.98£

August 330 2065 78,530£ 38.03£

September 161 1011 38,660£ 38.24£

October 100 612 21,017£ 34.34£

November 66 434 15,526£ 35.77£

December 54 529 15,988£ 30.22£

Total 2639 20508 798,722£ 38.95£

2013 vs. 2012 -9% -2% -4% -2%

N.B. This data is collated based on monthly reports. Any booking modifications made after the

release of these figures will have slightly altered the actual achieved data that is reported on in

section 5.1 of the report. The yearly totals above include the adjustments.

Page 58: Jersey Tourism Annual Report 2013

2013 in Focus

55

Appendix

13.1

Vis

its

to

ww

w.j

ers

ey.c

om

, 2

00

9 -

201

3

200

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01

02

01

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12

20

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ua

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06

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bru

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Sep

tem

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71

so

urc

e:

Go

og

le A

naly

tics

55

Page 59: Jersey Tourism Annual Report 2013

2013 in Focus

56

Appendix

13.2 2

00

92

01

02

01

12

01

22

01

32

00

92

01

02

01

12

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22

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Go

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Vis

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to

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nc

eU

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erm

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y

Page 60: Jersey Tourism Annual Report 2013

2013 in Focus

57

Ap

pen

dix

14.1

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

2009

2010

2011

2012

2013

JA

N39

,895

35,6

5938

,680

39,7

3537

,156

6,80

07,

432

8,13

87,

905

7,13

346

,695

43,0

9146

,818

47,6

4044

,289

FE

B42

,565

42,3

7641

,755

39,3

3942

,600

9,00

29,

559

10,6

6011

,022

8,51

151

,567

51,9

3552

,415

50,3

6151

,111

MA

R52

,914

52,8

6550

,441

53,1

1750

,494

11,6

8612

,350

14,8

0415

,590

15,2

7264

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65,2

1565

,245

68,7

0765

,766

AP

R60

,142

49,2

8461

,139

59,9

6557

,207

34,1

2537

,803

38,7

5233

,361

31,4

2394

,267

87,0

8799

,891

93,3

2688

,630

MA

Y71

,399

69,2

8469

,560

67,3

8669

,693

45,0

5844

,835

44,0

4541

,713

46,5

0711

6,45

711

4,11

911

3,60

510

9,09

911

6,20

0

JU

N72

,778

74,3

3974

,559

76,2

9272

,475

45,5

3746

,485

48,8

9446

,871

47,3

2611

8,31

512

0,82

412

3,45

312

3,16

311

9,80

1

JU

L80

,546

82,6

9883

,719

78,0

3178

,445

54,0

4556

,241

59,0

0249

,555

53,2

1113

4,59

113

8,93

914

2,72

112

7,58

613

1,65

6

AU

G84

,332

86,4

0884

,381

84,0

6983

,320

75,5

1376

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72,3

4365

,171

72,5

9015

9,84

516

2,77

115

6,72

414

9,24

015

5,91

0

SE

P72

,714

74,0

0374

,081

72,1

8969

,223

42,7

8643

,253

43,1

0045

,087

44,5

7511

5,50

011

7,25

611

7,18

111

7,27

611

3,79

8

OC

T61

,009

64,3

3163

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58,4

4861

,236

22,7

6622

,354

32,2

0322

,511

24,1

1683

,775

86,6

8595

,820

80,9

5985

,352

NO

V49

,047

47,2

2046

,662

50,2

1349

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7,67

68,

629

9,35

911

,700

9,42

956

,723

55,8

4956

,021

61,9

1358

,857

DE

C46

,481

41,7

8247

,000

47,3

7547

,716

10,6

9012

,455

11,6

7711

,401

11,8

4957

,171

54,2

3758

,677

58,7

7659

,565

SU

MM

ER

164,

878

169,

106

168,

100

162,

100

161,

765

129,

558

132,

604

131,

345

114,

726

125,

801

294,

436

301,

710

299,

445

276,

826

287,

566

SP

RIN

G20

4,31

919

2,90

720

5,25

820

3,64

319

9,37

512

4,72

012

9,12

313

1,69

112

1,94

512

5,25

632

9,03

932

2,03

033

6,94

932

5,58

832

4,63

1

AU

TU

MN

133,

723

138,

334

137,

698

130,

637

130,

459

65,5

5265

,607

75,3

0367

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68,6

9119

9,27

520

3,94

121

3,00

119

8,23

519

9,15

0

WIN

TE

R23

0,90

221

9,90

222

4,53

822

9,77

922

7,39

445

,854

50,4

2554

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57,6

1852

,194

276,

756

270,

327

279,

176

287,

397

279,

588

YE

AR

733,8

22

720,2

49

735,5

94

726,1

59

718,9

93

365,6

84

377,7

59

392,9

77

361,8

87

371,9

42

1,0

99,5

06

1,0

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08

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71

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88,0

46

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35

Fig

ure

s a

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ed

up

on

de

taile

d r

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s p

rovid

ed

by t

he

Ha

rbo

ur

Off

ice

an

d J

ers

ey A

irp

ort

.

N.B

. F

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of

we

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fall in

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mm

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AL

S

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tal

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en

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r A

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als

20

09

- 2

01

3

57

Page 61: Jersey Tourism Annual Report 2013

2013 in Focus

58

Ap

pen

dix

14.2 2

00

92

010

201

120

12

20

13

200

920

10

201

12

01

220

13

20

09

201

020

11

20

12

201

3

JA

N32

,077

29,0

6431

,864

32,3

6330

,261

1,33

71,

664

1,98

21,

838

1,71

833

,414

30,7

2833

,846

34,2

0131

,979

FE

B34

,985

35,1

9335

,120

32,6

7235

,253

1,75

32,

454

2,37

22,

714

1,85

636

,738

37,6

4737

,492

35,3

8637

,109

MA

R44

,470

43,9

1241

,808

44,5

7342

,676

3,40

13,

335

3,17

13,

505

4,09

647

,871

47,2

4744

,979

48,0

7846

,772

AP

R50

,513

41,1

2551

,859

51,5

9148

,707

8,52

311

,591

9,88

48,

242

7,95

559

,036

52,7

1661

,743

59,8

3356

,662

MA

Y61

,135

58,4

2859

,271

56,7

4158

,991

10,1

8610

,105

10,3

578,

866

11,1

4471

,321

68,5

3369

,628

65,6

0770

,135

JU

N61

,667

62,9

9963

,169

65,4

2861

,037

11,0

939,

343

11,2

2910

,462

10,3

0172

,760

72,3

4274

,398

75,8

9071

,338

JU

L68

,830

70,5

2971

,845

66,2

9166

,880

14,1

1712

,858

15,4

1612

,123

13,7

7082

,947

83,3

8787

,261

78,4

1480

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AU

G73

,262

75,2

6073

,118

72,8

5171

,060

19,8

5918

,757

20,2

0516

,405

18,2

0493

,121

94,0

1793

,323

89,2

5689

,264

SE

P62

,334

62,6

4963

,382

61,8

5959

,742

10,7

8510

,105

10,7

7111

,502

10,5

8373

,119

72,7

5474

,153

73,3

6170

,325

OC

T52

,587

54,4

0454

,349

50,5

6851

,912

7,43

57,

586

8,80

26,

753

5,96

260

,022

61,9

9063

,151

57,3

2157

,874

NO

V40

,675

39,4

6038

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42,6

4641

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2,25

92,

475

2,37

22,

971

2,66

742

,934

41,9

3540

,942

45,6

1744

,028

DE

C39

,959

36,2

1140

,437

41,6

4640

,839

2,47

43,

439

3,04

22,

680

2,50

142

,433

39,6

5043

,479

44,3

2643

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SU

MM

ER

142,

092

145,

789

144,

963

139,

142

137,

940

33,9

7631

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35,6

2128

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31,9

7417

6,06

817

7,40

418

0,58

416

7,67

016

9,91

4

SP

RIN

G17

3,31

516

2,55

217

4,29

917

3,76

016

8,73

529

,802

31,0

3931

,470

27,5

7029

,400

203,

117

193,

591

205,

769

201,

330

198,

135

AU

TU

MN

114,

921

117,

053

117,

731

112,

427

111,

654

18,2

2017

,691

19,5

7318

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16,5

4513

3,14

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4,74

413

7,30

413

0,68

212

8,19

9W

INT

ER

192,

166

183,

840

187,

799

193,

900

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11,2

2413

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12,9

3913

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12,8

3820

3,39

019

7,20

720

0,73

820

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820

3,22

8

YE

AR

622

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46

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34

624

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61

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60

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rep

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ou

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mm

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S

Page 62: Jersey Tourism Annual Report 2013

2013 in Focus

59

Ap

pen

dix

14.3 2

00

92

010

201

120

12

201

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09

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396

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511

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589

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510

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506

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565

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705

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Y5,

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6,36

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8,99

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507

11,5

338,

298

10,1

1115

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9418

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313

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564

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59

Page 63: Jersey Tourism Annual Report 2013

2013 in Focus

60

Ap

pen

dix

14.4 2

00

92

010

201

120

12

201

320

09

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Page 64: Jersey Tourism Annual Report 2013

2013 in Focus

61

Ap

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61

Page 65: Jersey Tourism Annual Report 2013

2013 in Focus

62

2009 2010 2011 2012 20132009 to

2013 ave.

1981 to

2013 ave.

Jan 102.4 87.4 88.9 78.3 55.0 82.4 71.3

Feb 107.3 106.4 87.8 104.6 109.3 103.1 97.1

Mar 241.1 193.2 190.1 228.4 141.5 198.9 143.8

Apr 217.3 320.2 282.4 253.5 231.1 260.9 208.3

May 271.1 290.2 300.8 267.6 231.0 272.1 243.9

Jun 301.9 339.2 257.1 211.2 229.9 267.9 254.5

Jul 279.0 302.9 283.6 260.5 337.9 292.8 266.4

Aug 234.7 229.4 237.9 271.1 306.8 256.0 246.7

Sep 243.8 224.0 213.0 219.8 178.0 215.7 193.5

Oct 120.9 137.3 137.5 106.4 152.6 130.9 125.0

Nov 77.6 96.2 105.1 104.2 63.6 89.3 85.7

Dec 89.0 76.9 51.6 75.5 89.9 76.6 67.6

Year 2286.1 2403.3 2235.8 2181.1 2126.6 2246.6 2003.8

2009 2010 2011 2012 20132009 to

2013 ave.

1981 to

2013 ave.

Jan 99.4 93.9 53.8 56.6 123.4 85.4 91.1

Feb 46.6 123.3 72.2 24.0 67.9 66.8 69.4

Mar 45.0 30.9 27.6 30.4 147.0 56.2 69.3

Apr 62.7 14.0 0.2 112.8 55.8 49.1 56.2

May 40.5 39.4 18.0 69.8 67.1 47.0 54.4

Jun 46.3 44.6 44.8 91.6 23.5 50.2 48.7

Jul 44.2 30.8 91.8 58.2 34.4 51.9 45.8

Aug 22.7 101.0 43.0 67.0 23.6 51.5 50.7

Sep 23.3 53.5 66.0 63.8 46.9 50.7 62.3

Oct 73.4 124.3 40.2 176.1 134.6 109.7 105.8

Nov 216.3 192.4 27.0 132.0 148.7 143.3 105.9

Dec 107.9 109.4 247.4 202.8 119.4 157.4 120.6

Year 828.3 957.5 732.0 1085.1 992.3 919.0 880.2

2009 2010 2011 2012 2013

2009 to

2013 ave.

1981 to

2013 ave.

Jan 21 22 16 21 26 21.2 19.5

SUNSHINE (hours)

FORT REGENT Signal Station

RAINFALL (mm)

MAISON ST LOUIS Observatory

RAIN DAYS (0.2 mm or more)

MAISON ST LOUIS Observatory

Jan 21 22 16 21 26 21.2 19.5

Feb 11 22 21 13 17 16.8 15.6

Mar 13 13 8 10 18 12.4 15.7

Apr 18 5 1 19 16 11.8 13.7

May 16 11 8 14 16 13.0 12.8

Jun 8 6 14 22 13 12.6 10.8

Jul 17 14 13 14 9 13.4 11.4

Aug 7 17 16 15 12 13.4 11.2

Sep 6 10 14 13 15 11.6 12.5

Oct 16 20 19 26 25 21.2 18.7

Nov 27 25 14 22 22 22.0 19.5

Dec 24 15 23 27 24 22.6 19.9

Year 184 180 167 216 213 192.0 181.3

2009 2010 2011 2012 2013

2009 to

2013 ave.

1981 to

2013 ave.

Jan 4.5 4.4 6.6 8.3 6.3 6.0 6.6

Feb 6.1 6.0 8.5 5.7 5.3 6.3 6.5

Mar 8.8 7.8 9.0 10.3 6.1 8.4 8.5

Apr 11.2 11.3 13.8 9.7 9.2 11.0 10.4

May 13.5 13.0 14.0 13.3 12.0 13.2 13.4

Jun 16.8 16.7 15.6 16.1 14.7 16.0 16.0

Jul 18.1 18.7 17.0 18.1 19.2 18.2 18.1

Aug 18.3 17.5 17.5 18.6 18.7 18.1 18.3

Sep 16.8 16.1 17.5 15.7 16.6 16.5 16.5

Oct 14.2 13.6 14.6 13.3 14.9 14.1 13.5

Nov 11.4 9.0 12.4 9.4 9.6 10.4 10.0

Dec 6.9 4.2 9.0 8.3 8.5 7.4 7.4

Year 12.2 11.5 13.0 12.2 11.8 12.1 12.1

MEAN DAILY AIR TEMPERATURE (Degrees Celsius)

MAISON ST LOUIS Observatory

Appendix 16

Page 66: Jersey Tourism Annual Report 2013

2013 in Focus

63

2008 in Focus

53

Appendix 21

63

Appendix 17

Page 67: Jersey Tourism Annual Report 2013
Page 68: Jersey Tourism Annual Report 2013

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