Jeremy Hopkins - events.lawsociety.org.uk€¦ · WTF ??? . SERVICE DELIVERY TECHNOLOGY ENABLING...
Transcript of Jeremy Hopkins - events.lawsociety.org.uk€¦ · WTF ??? . SERVICE DELIVERY TECHNOLOGY ENABLING...
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Jeremy Hopkins
Legal Operations and Resourcing for Businesses
Making the most of technology
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Partners
Associates
Paralegals/Trainees
£££ £££
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“Protecting and promoting the
interests of consumers; promoting
competition in the provision of legal
services”
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THE CLIENT
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Law (“fee earning”)
Finance MarketingSales
HR IT KM
“Business support”
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“The Business”
Finance Sales Marketing
HR IT R&D
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“The Business”
Finance Sales Marketing
HR IT R&D
Law
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“The Business”
Finance Sales Marketing
HR IT R&D
Law
£££ ….
WTF ???
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SERVICE DELIVERY TECHNOLOGY
ENABLING TECHNOLOGY
EMERGING TECHNOLOGY
Themes for Discussion
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SERVICE DELIVERY TECHNOLOGY
Collaborative technology that forms part of the service delivery process
ENABLING TECHNOLOGY
Technology that enables my firm to serve its clients better
EMERGING TECHNOLOGY
Technology developments in the wider environment creating threats or opportunities to the current legal service model
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SERVICE DELIVERY TECHNOLOGY
Self-service tools
Data and business insight
Web-based collaboration
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ENABLING TECHNOLOGY
Pricing & project management tools
Automation of processes and workflows
Remote & flexible working
Managed services
Customer insights
Knowledge sharing
Invoicing
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EMERGING TECHNOLOGY
Blockchain and Smart Contracts
Big Data
AI and Automation
Online Dispute Resolution
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WHAT NOW ?
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