Jenny De SaullesDirector of Sector DevelopmentFáilte Ireland

Michael QuinnCommunications Manager, Tourism Careers & Sector Development

Fáilte Ireland

AgendaRECRUITMENT FOR REOPENING

▪ Introduction – Michael Quinn

▪ Best Practice Recruitment – Caroline McEnery

▪ Key Supports, Dept of Social Protection – Jacqui Hogan

▪ Higher Education – Diarmuid O’Conghaile

▪ Further Education – Fiona Maloney

▪ Live Q&A

Housekeeping

▪ Enter questions throughout the webinar via the Questions panel on the right.

We will answer them during the live Q&A at the end.

▪ Follow-up will include the Recording, a link to the slides, and all additional material referenced in this workshop.

Professional Profile• Owner/Director of the HR Suite (established in 2009)• HR and Employment Law Expert and a former member of the Low Pay

Commission• Adjudication officer in the Workplace Relations Commission

Qualifications• Holds a Masters Degree in Human Resources from University of Limerick• Is CIPD accredited • Is a trained mediator

ExperienceWorked across various areas of HR for over 20 years in Kerry Group and in the retail and hospitality sector, where she was the Operations and HR Director of the Garvey Group

HR Expert

Caroline McEnery

Best Practice Recruitment

RECRUITMENT FOR REOPENING

Current Recruitment Challenges

Reduced Talent Pool Travel restrictions & quarantine

Talent leaving the industry

Reluctance to return to work

Talent supply and demand in light of industry opening at the same time

Learnings From Other Industries e.g. Retail

▪ Attraction strategy focused on a Career Path & very attractive terms and conditions

▪ Career Progression

▪ Trainee Manager Programmes

▪ Incentive Programmes

▪ Living Wage

▪ Benefits Packages

▪ Training & Development

▪ Flexible hours

▪ Recommend an employee to work here programmes

▪ Recruitment Campaign

Learnings from other industries – Recruitment Campaign

Rewards & Benefits – Thinking Outside the Box

Pension Contributions

Paid Sick Leave Educational SupportFlexitime or Seasonal

Employment

Paid Maternity, Paternity, Parents,

Parental Leave

Long Term Illness & Disability Cover

Additional Annual Leave

Employee Assistance Program

Matching of Employees Charity

Donations Employee Discounts Death Benefit Career Breaks

Paid Mental Health Days

Social Club Activities

Gym MembershipFamily & Friends

DiscountUniform Laundry Free Meals on Duty

Additional Training e.g. Sommelier

training or Cocktail making or Event

management

Paying more than Minimum Wage

Development opportunities egtraining or career

progression

Where is the Best Talent Pool for You?

Recruitment Opportunities –Where to Recruit From?

Start early

Virtual Recruitment, Instagram etc – where will your talent pool see the jobs?

Video interviewing

The importance of employer branding in job ads e.g. use current staff in videos/testimonials

Interviewee experience

Shorten recruitment process

Explore new jobs boards i.e. free https://jobsireland.ie/

Build relationships with ETB, colleges, etc. (AND DSP)

Hire for attitude, train for skill.

Summary Recruitment Considerations

▪ Identify what the business needs strategically – so you are

clear on your business case

▪ Considering the opportunities & challenges of the returning

workforce

▪ Identify skills gaps e.g. flexible, part time hours?

▪ Recruitment needs – short term for season or more long term

▪ Attraction & advertising – attractive employer branding -

objective and clear

▪ Screening & Interview Selection Criteria - core competencies –

ask great questions

▪ Offer

▪ Contract

▪ Regrets – importance of employer branding.

▪ THE PAPER TRAIL - GDPR

Flexibility in Job Options

First Steps After Selection

1 The Contract – Legal Obligation & include Variation Clause

2 The policies & procedures i.e. your staff handbook

3 Induction (need comprehensive induction plan & checklist of what to cover)

4 Return to work protocol

5 On the job training plan

6 Mentor & Buddy

7 Probation plan

8Communicate, communicate, communicate

Key Points

▪ Be clear on the business case & what you need (be realistic)

▪ Consider entry level candidates, those with transferable skills &

train for aptitude

▪ Plan your recruitment early

▪ Consider the returning applicants – rebuild confidence & be

flexible

▪ Think outside the box regarding benefits & job/hours

arrangements to attract new talent

▪ Where is your talent pool - think differently regarding where

you will source from

▪ Contract & Handbook must be tailored to meet your needs

▪ Induction and a training plan is key to their onboarding success

▪ Remember to mind yourself & your team (EAP)

▪ Celebrate success

THANK YOU

RECRUITMENT FOR REOPENING

Jacqui HoganHigher Executive OfficerDepartment of Social Protection

• Key Account Manager in the Employer Relations Division in the

Department.

• Role is to provide a comprehensive, professional, responsive and

quality employer support service for jobseekers and employers.

• Primary responsibility for the Hospitality & Tourism sectors.

• Member of the Tourism & Hospitality Careers Oversight Group.

Employer Support Services Recruitment for Reopening

Jacqui Hogan, Employer Relations Division

30th April 2021

Intreo Employer Services

➢ Promotion of vacancies throughout range of networks & online

➢ Tailored recruitment campaigns for sector or specific roles

➢ Online information events and Job fairs

➢ Dedicated support team – National Key Account Managers and Local Divisions

➢ EU wide free recruitment service as part of EURES employment services network

➢ Financial Supports to assist with the cost of employment creation

➢ All services are free of charge to Employers and Jobseekers

Recruitment support –Employer Relations

Employer Support Network

➢ A National Key Account Management team

➢ Designated Employer contact in each divisional area

➢ Online Recruitment Service – www.jobsireland.ie

Providing Tailored Recruitment Solutions

➢ Reflecting employer needs and available talent pool

➢ Matching and/or initial screening

➢ Recruitment Campaigns

➢ Cooperation with Skillnet and ETBs on training provision

➢ Online Job Fairs – general/sectoral

Recruitment support –www.jobsireland.ie

➢ Advertise your vacancies for free to a large number of candidates

➢ Get expert advice on recruitment

➢ Access information and contacts for other employment services that

we provide.

➢ Get help to register on the JobsIreland.ie website

➢ For more information, email jobsireland@welfare.ie

EURES Ireland Recruitment support

EURES Advisors

➢ Provide information, guidance and recruitment services to employers interested in the European job

market.

➢ Specialise in European recruitment and mobility matters.

➢ Assist employers by offering expert advice on recruiting in Europe for specialised or hard-to-fill vacancies.

About EURES

➢ Vacancies advertised on the EURES Jobs Mobility Portal for jobseekers in Europe via JobsIreland.ie

➢ Specially tailored European recruitment projects can be established for individual employers

➢ Individual jobs fair for companies in any EU/EEA country/Sector Specific

DSP Online 2021 Events Updates

➢ Thursday 28th January - Online Healthcare Recruitment Event

➢ Wednesday 7th April – Online information & recruitment Event for Direct Entry

Chefs in The Irish Naval Service

➢ Intreo Work and Skills Week 2021 (19th to 22nd April 2021)

✓Support your Business Online Event day

✓Build your Skills day Online Event day

✓Work Supports for Jobseekers Online Event day

✓European Online Jobs Day for Horticulture Workers

DSP Pandemic Unemployment Payment (PUP) Update

➢ Almost 421,000 received the PUP Payment this week

➢ The number on the Live Register at the end of March was 183,096 people

➢ The Construction sector has seen the largest decrease in the number of

people receiving PUP this week with 1,236 fewer people receiving the

payment compared to last week

DSP (PUP) Update continued

People returning to work

➢ 18,827 people closed their PUP claims in the past 7 days

➢ Dublin had the greatest number of closures

➢ Largest Sectors returning to work Construction, Wholesale & Retail Trade

and Accommodation & Food Services

A look into future recruitment for Employers

➢ Numbers on PUP (420,000 approx.)

➢ Transferrable Skills

➢ A ‘can do’ attitude is as important as experience

➢ Communication

➢ Information & Details are key

➢ Use of Traineeships/Apprenticeship opportunities

Financial Supports for Employers

➢ JobsPlus

➢ Youth Employment Support Scheme (YESS)

➢ Workplace Supports / Accessibility Supports

Shane TreacyGroup General ManagerMurray Pub Group, Dublin

THANK YOU

RECRUITMENT FOR REOPENING

Diarmuid Ó ConghaileHead of Department for Tourism & HeritageGMIT

THEA representative for Tourism related disciplines in Higher Education (Institutes of Technology)

Engaging with Higher Education Providers

RECRUITMENT FOR REOPENING

The Role of Higher Education

• Provider of education and training at Higher Level (NFQ Levels 6, 7 & 8) in tourism related disciplines:• Culinary Arts

• Hospitality Management

• Food & Beverage Management

• Event Management

• Public Relations

• Tourism

• Heritage

• Retail

• Work placement is accredited and a central learning experience on all programmes.

Work Placement

• Durations vary on each programme delivered by the various HE providers:• Short placements of minimum 10 – 12 weeks

(summer months);

• Longer placements of 30 weeks (June to December) and full year placements (June to May).

• Benefits to employer:• Students are skilled and educated in industry

best practice;

• Linking with HE providers ensures regular access to wide talent pool.

Graduate Opportunities

• Each Spring, a steady stream of graduates from each discipline are sought for graduate opportunities.

• These graduates have extensive experience and have also completed their academic studies at the highest undergraduate level in their chosen disciplines.

• Ideal for longer-term full-time posts.

How to engage…

1. Using the Toolkit, connect with each IoT using the contact details provided;

2. Specify your requirements, for example:• vacancies;• roles & responsibilities;• start dates and duration;• rates of pay;• accommodation provided.

3. Stay in touch with each contact from each IoT for regular updates.

4. Connect via social media platforms for each institute.

5. Connect directly with students via LinkedIn/Hosco.

Final message

• It is vital to have a skilled, educated and experienced work force to ensure the successful recovery and long-term viability of the tourism industry.

• Higher Education providers will therefore play a key role as an accessible and continuous source for industry to access a skilled, educated and experienced talent pool.

John BurkeOwnerArmada Hotel, Spanish Point

THANK YOU

RECRUITMENT FOR REOPENING

Dr Fiona MaloneyDirector of Further Education and Training Support Services

Education and Training Boards Ireland

Further Education Providers

RECRUITMENT FOR REOPENING

ETBs are statutory agencies, providing education and training locally in accordance with government policy and strategy, while having the flexibility to cater to local education and training needs.

₋ Vocational education and training, including traineeships and apprenticeships.

₋ Work based and workplace learning opportunities.

₋ Second chance education opportunities for adults, including literacy and basic education.

ETB Provision

Specialist

Culinary

Barista

Food and Beverage Service

Tour Guiding

Accommodation Services

Outdoor Adventure

Front Office

General

Communication

Teamwork

Customer Service

Work Experience

Executive Chef, Tom Flavin, with Gaelcholáiste Luimnigh Transition Year student, Fionn Kennedy, as part of the recent Junior Chef ‘Apprenticeship Taster’ course run at the HETC in Roxboro.

Kerry College, National Outdoor Education and Training Campus.

No Repro Fee LCEDP Roxboro Fish Award. Chef MarilenaGherbezan.

Current activity

Grand Total

Courses Est. Places

Cavan and Monaghan ETB 15 74

City of Dublin ETB 47 1,085

Cork ETB 15 454

Dublin and Dun Laoghaire ETB 13 268

Galway and Roscommon ETB 19 350

Kerry ETB 16 216

Kildare and Wicklow ETB 13 199

Kilkenny and Carlow ETB 3 64

Laois and Offaly ETB 1 30

Limerick Clare ETB 21 286

Longford and Westmeath ETB 11 214

Louth and Meath ETB 12 242

Mayo, Sligo and Leitrim ETB 25 190

Tipperary ETB 8 106

Waterford and Wexford ETB 11 158

Grand Total 239 4,113

VET Skills Week

Progressing…

ETBs have databases of Learners that have completed training in Hospitality and Tourism

When employers are looking for staff , contact the ETB who in turn can discuss needs- i.e. Tutor/Instructor Chefs contact Head Chef get the profile of person and instructor matches the skill from the current cohort of Learners that are training. Different level of skills in classes, it’s important that we know the business product to match skills to best of ability, don’t set Learner up for failure

Jobs can be advertised internally on Campus

Jobs can be sent out to all instructors who give the information to classes

ETBs are currently training and have learners finishing in May (can advertise jobs before Learners finish this year)

ETBs are positively supporting Careers in Tourism and promote i.e. Pathways Training in Careers, lunches provided, parking, leisure centre memberships, upskilling courses when on the job, Apprenticeships and Traineeships, 70% of promotions are with the currentpool of staff give this as examples of what ETBs are saying

Open days and Information days in conjunction with the local DSP to recruit from the unemployed

Phillip O’ReillyOwnerLisgrey House, Virginia

THANK YOU

RECRUITMENT FOR REOPENING

Michael QuinnModerator

Jacqui HoganDept of Social ProtectionQ&ADiarmuid O’ConghaileGMIT

Fiona MaloneyETBI

THANK YOU

RECRUITMENT FOR REOPENING