Jen White, MS, SPHR Mgr, Employee Engagement and Development Methodist Peoria April 17, 2012.
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Transcript of Jen White, MS, SPHR Mgr, Employee Engagement and Development Methodist Peoria April 17, 2012.
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Jen White, MS, SPHRMgr, Employee Engagement and Development
Methodist Peoria
April 17, 2012
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In Peoria, we know recognitionis one of the most powerful drivers
of an engaged culture.We’ve known it since 1900.
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It Starts at the Top
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Employee Strategic Plan
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All-Employee Meetings
- Offered 5x live & posted on ConnectMe- Linked to m, v, v, & strategic plan goals- Finance review, pt sat results, clinical key
indicators, IHS update, recognition & events- Random drawings for gift cards- CBC for active participation- “I Dialogue-ed with Debbie” pride stickers
QUARTERLY – NEXT IS 6/21
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SPECIAL INVITATION ONLY!
- CEO Recognition of Top 1% Performers. Invite the best.
- This is a leader-driven celebration (Debbie style).
- Guests share stories and laughs, leave with $10 Subway cards and 5,000 CBC points.
- Expect appropriate hugging.
CEO Breakfast with Champions
LAST ONE WAS LAST WEEK – 4/12
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Dining with Debbie: CEO Luncheon for
EmployeesNEXT IS 5/17
- This is a staff-driven celebration. Open to all!
- Employees email to reserve their spot.
- Typically casual Q&A.- Grass roots feedback and
suggestions are captured, and delegated for follow up.
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Executive RoundingCOMING UP AGAIN – 4/26
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And Bubbles Upfrom the Bottom
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Team Appreciation Days(Thanking Everyone at Methodist)
LAST DAY OF EVERY MONTH- Jeans or fun scrubs
(team sticker required)- Free fountain soda/healthy
snack in Cafeteria- Random drawings for
PTO/ET, $25 Visa Gift Cards, event tickets…
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11
THE LEADER’S JOB:
GUIDE PEOPLE TO
OUR INTRANET!
How do our team members know what’s happening?
https://intranet.mmci.org/
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- Happy Anniversary! Card (Electronic) - Happy Birthday! Card (Electronic)- Happy Holidays $10 Kroger Gift Card (Electronic) - Service Awards (every 5 years of service)- 3 – “I Care” Employees of the Month (36 Yearly) - 3 – “I Care” Employees of the Year- 1 – Leader of the Year- 1 – Physician of the Year- 1 – Mentor of the Year- 1 – Mentee of the Year- 1 – Preceptor of the Year
“Corporate” Recognition
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Introduced CBC, January 2009
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- 257 awards were given 1/09- 2,637 awards were given 1/12
Introduced CBC, January 2009
WOW!
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2009 2010 2011Someone
Who Cares 1,695 2,291 1,899
Patient Driven
1,294 1,528 1,905
Highfive 3,000 4,527 6,946
Total CBC Awards
19,199 32,133 34,753
Peer-to-peer
for Values
Leadership
for pt sat
Leadership
for Top 5%
CBC Facts
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2009 2010 2011Total CBC
Gifts Redeemed
32 164 300
CBC Facts
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EVERYONE HAS THE OPPORTUNITY TO RECEIVE POINTS
- Happy Anniversary (CBC & gift options)- Dialogue/Dining with Debbie- National Healthcare Week- United Way- Happy Birthday MMG- Workforce Commitment Survey/Ambassadors- Safety Resource Persons- Employee of the Year Voting- Special Recognition, like…
Magnet, Baldrige, Most Wired, NPSG, IHS Affiliation, 110th Birthday, Hi’ing Around Town, Beacon, Breakfast with Champions…
CBC Recognition
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New Hires- New Employee Orientation Demo- Retention Surveys/Casey Fink Survey- NHS Roundtable- CBC Survey
New, Creative, CustomCBC Recognition
Wellness (It Pays to be Healthy)- Stairwell/Walking- Focus On You- Team Lean- Nutrition Know How
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Quality and Safety - Near Miss Event in PEMENIC Reporting- Caught Being Safe- Fall Prevention
Department or Group Recognition- Need a spreadsheet that lists:
- Employee first name/last name/ID - # of CBC points- ‘Words’ for message
New, Creative, CustomCBC Recognition
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WHAT ARE THE KEY PRIORITIES
IN YOUR DEPARTMENT?
HOW CAN YOU USE CBC TO ACHIEVE THEM?
1/12 – Leaders Were Asked
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Can we have some kind of rapid
recognition CBC cards to use on-the-
spot…and maybe even give to select
staff so they can recognize excellent
performers in other departments?
Their Answer
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3/12 We Delivered
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You can’t motivate people. You can CREATE AN
ENVIRONMENT
that you think will be motivating, and hope people
choose to do the rest.
Food For Thought