Jeanne Meister - hrexecutive.com · As profiled in Jeanne Meister FORBES column: AI Plus Human...
Transcript of Jeanne Meister - hrexecutive.com · As profiled in Jeanne Meister FORBES column: AI Plus Human...
©2016FutureWorkplace www.futureworkplace.com©2018 Future Workplace www.futureworkplace.com | 1
Hack HR To Create Best In Class Employee Experiences
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JeanneMeisterFoundingPartnerFutureWorkplace
RecipientofATDDistinguishedContributioninWorkplaceLearning
Award&ColinCorder AwardForAchievementinTalentDevelopmentby
Learning&PerformanceInstituteFollowJeanne:@jcmeister
WinnerofAxiomAwardBestBusinessBookforHRandCommunityCollegeFutureAward,BestBusinessBookforCollegePresidentswww.thefutureworkplaceexperience.com
©2016FutureWorkplace www.futureworkplace.com©2018 Future Workplace www.futureworkplace.com | 2
TheFutureWorkplaceExperience:10RulesforMasteringDisruptioninRecruitingandEngagingEmployees
“Thelastbestexperienceanyonehasbecomestheminimumexpectationfortheexperiencestheywanteverywhere”
www.TheFutureWorkplaceExperience.com
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The World Of Work Is Changing: Expect The Unexpected
ChangingWorkerExpectations• Consumer typeexperiences
AIInTheWorkplace• DevelopAIIQ
LeadTheChange
• HR Roadmap
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EmployeeExperienceisthesumtotalofalltheexperiencesanemployeehaswiththeiremployeroverthedurationoftheirrelationshipwiththeemployer
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TheConnectionBetweenEmployeeExperienceandEmployeeEngagement
52%Less likelyto
leave
73%Most likelytogoaboveand
beyond
32%Most likelytoachievehigherperformance
PositiveEmployeeExperienceCanHelpRetainTalentAndImprovePerformance
Source:WorktrendsTM 2016GlobalforIBM/Globoforce EmployeeExperience Index(n=23070)Workhuman ResearchInstitute&IBMSmarterWorkforceInstitute
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Poll: Do You Have An Employee Experience Strategy As Part of HR?
Yes No
No,ButPlanningon
This
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Efficiency•ApplyMarketingMindset•UnderstandHowEmployeeExperienceCanMirrorCustomerExperience
EmployeeExperience
• SelfService• StandardizedOfferings
HR Journey From Operational Efficiency To Personalized Experience
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• Purpose-driven• FlexibilityEmotional
• Learning• CareerDevelopmentIntellectual
• Space• CommunityPhysical
• SmartTechnology• AI@WorkTechnological
• CareerGrowth• InternalMobilityCultural
FutureWorkplaceFiveLeversforCreatingABestInClassEmployeeExperience
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• Purpose-driven• FlexibilityEmotional
Intellectual
Physical
Technological
Cultural
Creating A Best In Class Employee Experience
…areHungryForPurpose @Work.PurposeDrivenProfessionals AreMoreLikelyToStayWithCompany3+Source:LinkedInandImperative
>50%
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Emotional:UnderstandingWhatIsImportantToYourWorkforce
Solution:BuildFinancialLiteracy
Why:WorkersSpend28Hourseachmonthworryingaboutfinancescausingupto$5,000peremployee/lostproductivity(SunTrustResearch)
Results:EmployeesWhoCompletedFinancialFitnessProgramAre15pointsmoreengagedthanthosewhohavenotcompleted
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Five Factors Shape the Workplace Experience
…saypartoftheirdecision toleaveisinfluenced byL&D.
Howwelldoweengageemployees todevelopthemselves?
40%• Purpose-driven• FlexibilityEmotional
• Learning• CareerDevelopmentIntellectual
Physical
Technological
Cultural
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BrilliantYOU™ – A Digital Learning Experience Marketplace
Learner
Smartbits
Brilliance
People
Campuses
Schools
Assets
Partners
Courses
Source: GE
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Freedom to Chose Environments Where We Do Our Best Work
…aremoreengagedwhentheyselectwheretoworkbasedonthetask.Source:Steelcase
88%• Purpose-driven• FlexibilityEmotional
• Learning• CareerDevelopmentIntellectual
• Space• CommunityPhysical
Technological
Cultural
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55%Collaboration
53%productivity
88%More
engagedatwork
86%Well-being
96%Lifesat.andhappiness
91%Betterhealth
andrelationships
Evidence For Activity Based Working
Steelcase,sampleof12,480across17countries
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Enabling Employees with Technology
…considerthetechnologysophisticationofanemployerafactorinchoosingajob.Source:MITSloan
57%• Purpose-driven• FlexibilityEmotional
• Learning• CareerDevelopmentIntellectual
• Space• CommunityPhysical
• SmartTechnology• AI@WorkTechnological
Cultural
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AsprofiledinJeanneMeisterFORBEScolumn:AIPlusHumanIntelligenceIsTheFutureofWork
MachineLearningForInternalCareerMobility
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Five Factors Shape the Workplace Experience
…employeesatalllevelsarestayingintheirroles30%longertodayduetoflatteningoforganizationsSource:CEBGlobal
30%• Purpose-driven• FlexibilityEmotional
• Learning• CareerDevelopmentIntellectual
• Space• CommunityPhysical
• SmartTechnology• AI@WorkTechnological
• CareerGrowth• InternalMobilityCultural
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TheImpactofFlatter
Organizations
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Recap: Creating A Compelling Employee Experience
EmployeeExperienceIsNOTHRInitiativebutBusinessOneRequiringCrossFunctionalCollaboration Between:• HR• IT• EmployerBranding• Communications• RealEstate
NewJobRolesAreBeingCreatedAsACompany LaunchesEmployeeExperienceFocus:• EmployeeExperience• Talent CommunityManager• MarketingManager
NewMetricsAreBeingUsedinHR:NetPromoter Score
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Poll: Is Your Organization Developing An AI Strategy For Enterprise?
Yes No
NoIdea
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State of AI In The Enterprise
80percentofrespondentsreportthatsomeformofAIisalreadyinuseintheirorganization
42percentsaythatthereisroomforfurtherimplementationacrossvariouspartsofthebusiness
20percentoforganizationswillplanAIprojectsby2020
Source: Teradata,StateofAIFor Enterprises, 2017
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WhatIsCurrentStateofAIImpactingTheEmployeeLifeCycle?
Anaugmentedwritingplatformassistsemployersincreatinginjobdescriptions
Achatbotassistscandidatesduringtheinterviewprocess
Watsonaugmentsentirerecruitingprocess
Videointelligenceplatform,assessmentsandcoachingwithcandidates
On-boardingisaugmentedbyachatbot
QuestionstoEmployeeServiceCenterareansweredbyachatbot
Learningreinforcement&Coachingusingachatbot
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AI In The Enterprise
“Overthenextdecade,AIwon’treplacemanagers,butmanagerswhouseAIwillreplacethosewhodon’t.”
TheBusinessOfArtificialIntelligenceErikBRYNJOLFSSON,AndrewMCAFEEJuly,2017
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Develop AI IQ and Lead Adoption Process
Source:Accenture,2017
Stages Of Adoption And Development Of New Technolog ies
AdoptionandDevelopment
Time
EducationExplorat ion Research &
Design
IndustrializationDeployment at Scale
Launch ofNew Business Models
PrototypingProof of Concep t
Experimentation within Silos
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LeadTheChangetoTransformHR
CreateFutureHRRoadmap ToLeadTheChange GettingStarted
CreateUrgencyBy
UnderstandingMomentsThat
MatterToEmployeePersonas
Recognize
Urgencytotakeaction
Assess
WhereAIisusedinyourorganizationandpotentialforHR
Plan
Cross-functionalteamsempoweredforaction
Identify
SharedvisionusingAIforHRandcommunicateforBuy-In
DoSomething
Buildbusinesscase,designateworkstreams,identifynewHRrolesandmetrics
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1.CreateYour
Challenge
2.BuildYourPersona
3.EngageInRapid
Prototyping
4.ReceiveFeedback
5.RecommendYourHack
WheretoStart:LaunchHRHackathonsToRe-imagineEmployeeExperience
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Cisco&DBSBankUseHackathonsToRe-ImagineHR
2016CiscoBreakathon• Audience: AllHR• ClosedHRFor24Hours• UsedDesignThinkingToGenerateNew
HRSolutions• MajorityofSolutionsUsedApp’s
– YouBelong@Cisco– AskAlex:YourPersonalCompass
2017DBSBankHackathon• Audience: HR,EmployeeSegments,
Business Leaders+UXDesigners• ClosedHRFor12Hours• UsedDesignThinkingToGenerate NewHR
Solutions• MajorityofSolutionsUsedAI
– CompensationIntelligenceManager– ChatBot ForCourseRecommendation
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Finally,ThinkLikeaBeginner
• ZenMind,Beginner’sMind,byShunryuSuzuki,whichopensinthisway:
• “Inthebeginner’smindtherearemanypossibilities,butintheexpert’stherearefew.”
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Jeanne MeisterFounding
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The Future Workplace Experience
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