Jasmine BanksDallas, TX 75243jsvbanks@gmail.com - (214) 524-8015Seeking a challenging career using core skills

WORK EXPERIENCE

Benefit AdvisorExtend Health, Inc - May 2015 to July 2015Explained Medicare plans and payment information to retirees• Created personal profiles with PII that pertains to each customer• Scheduled appointment times• Took inbound calls• Worked with 2 monitors• Gave additional information regarding government policies and procedures

Collection AgentProCollect Inc.- Dallas, TX March 2015 to May 2015Reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.• Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.• Utilize computer systems to handle skip tracing.• Took inbound calls• Print reports for management• Follow federal and state laws dealing with debt collection.• Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.• Report satisfied debts to credit bureaus.• Set up repayment plans and new terms of sale.• Ensure all customer information is correct, including phone numbers and addresses..

‘CashierDeca Bangor Commissary - Silverdale, WA - June 2014 to September 2014Received payment by cash, check, credit cards, vouchers, or automatic debits.● Issued receipts, refunds, credits, or change due to customers.● Assisted customers by providing information and resolving their complaints.● Established or identified prices of goods, services or admission, and tabulate bills using calculators, cashregisters, or optical price scanners.● Answered customers' questions, and provide information on procedures or policies.

● Sold tickets and other items to customers.● Processed merchandise returns and exchanges.

Customer Service RepresentativeSprint Call Center - Bremerton, WA - July 2013 to June 2014Conversed with customers by telephone or in person to provide information about products or services, takeor enter orders, cancel accounts, or obtain details of complaints.● Checked to ensure that appropriate changes were made to resolve customers' problems.● Kept records of customer interactions or transactions, recording details of inquiries, complaints, orcomments, as well as actions taken.● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise,refunding money, or adjusting bills.● Completed contract forms, prepare change of address records, or issue service discontinuance orders,using computers.● Referred unresolved customer grievances to designated departments for further investigation.● Determined charges for services requested, collect deposits or payments, or arrange for billing.● Contacted customers to respond to inquiries or to notify them of claim investigation results or any plannedadjustments.● Solicited sales of new or additional services or products.● Ordered tests that could determine the causes of product malfunctions.

Parking StaffU.S. NAVY - Silverdale, WA - July 2013 to September 2013Wrote over 100 parking tickets daily to illegal parked vehicles● Recorded facts to prepare reports that document incidents and activities.● Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presenceof unauthorized persons, or unusual occurrences.● Processed over 500 violation tickets into data base weekly.● Scheduled court appearances.● Improved availability of parking areas throughout the naval base.● Organized daily parking court hearings.● Created parking passes for over 50 sailors and civilians daily.

Information ClerkU.S. NAVY - Silverdale, WA - March 2012 to July 2013Stored and updated records for over 2,000 civilians and sailors.

● Operated telephone switchboard to answer, screen, or forward calls, providing information, takingmessages, or scheduling appointments.● Greeted persons entering establishment, determined nature and purpose of visit, and direct or escort themto specific destinations.● Scheduled appointments and maintained and updated appointment calendars.ReporterU.S. NAVY - Silverdale, WA - March 2009 to February 2012Received assignments or evaluated leads or tips to develop story ideas.● Researched a story's background information to provide complete and accurate information.● Arranged interviews with people who can provide information about a storyEDUCATION

B.S. in Human Resources ManagementDeVry University - Irving, TX

ADDITIONAL INFORMATIONCORE SKILLS AND QUALIFICATIONS• Security Clearance• Microsoft Word, Outlook, Access and Excel Knowledge• Identify Needs of Business• CEU Accreditation Star Service Program• Record/Data Keeper• Writing Reports• Training co-workers on daily task and deadlines• Interpersonal Communication Skills• Price Plan Adjustments• Customer Service Skills• Improve Team Work in Workplace• Troubleshooting