Japanese Work Culture Training_TPIC_Handouts

8/11/2019 Japanese Work Culture Training_TPIC_Handouts

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TEAM PASONA INDIA CO. LTD.

Team PASONA India Co. Ltd.Head Office:F-127-8, Rectangle-1Behind Sheraton Hotel,D-4, Saket, New Delhi-110017Tel: +91-11-4652-5252Fax: +91-11-4652-5250Mob: +91-85277-13999Email: [email protected]: www.teampasona.in

JAPANESE WORK CULTURE TRAINING


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Working in Japanese Company

You are not expected to turnJapanese !

Just keep in mind the how and why when working in aJapanese company.


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Cultural Awareness

Common Japanese Phrases

The Indispensable Basics

Some More Business Tips


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Cultural Awareness:Common Japanese Phrases


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Cultural Awareness:The Indispensable Basics

Greetings (Aisatsu) is an important tool for reaching out to

Japanese. Warm hello or a friendly good morning may bevalued more than you realize.

Dont be Punctual, BE EARLY. Reach early and be all readyto start work at least 15 minutes before official start time.

No personal calls/sms. No personal e-mails, No Facebook!Keep personal phone on silent/vibration mode.

Don't Eat/Drink at your desk. Keep your workplace Clean.

Don't use lots of hand gestures, point, or use the "OK" sign(which in Japan means money). The Japanese do not talk withtheir hands, and pointing is considered rude.


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Hear One Understand Ten ( i ch i i eba juu wo sh i ru ) sums upJapanese communication style. Always take notes.

First of all, Listen Carefully. Do not interrupt a person whenhe/she is speaking. Allow speakers time to make their point.

Dont start your reply with But or No. Such wordssound arrogant and impolite to Japanese. State yourdisagreement in more subtle words.

Japanese are well aware that use of the word "difficult" aboutan idea means it will not work. Being unavailable formeetings to discuss it, or ignoring or changing the subjectalso communicates the same message.

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HO-REN-SO to Achieve 360-degree CommunicationReport (Hokoku) Report to your supervisor or project leader,to communicate the situation and status, orto seek information or advice as necessary.

Update (Renraku) Update your team members on thesituation of your project, so that everyoneknows what youre doing. They will be ableto take action accordingly, and workparallel with you.

Consult (Sodan) Consult with stakeholders, such as clientsand those impacted by the project, to seewhether this is what they want, and howyou can improve.

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Cultural Awareness:Some More Business Tips

Tip 1: Relationships drive business in Japanese companies.Without the right depth of relationships with the right people,it can be very difficult to achieve anything.

Tip 2: Age brings its own dignity and should be respected.

It is important to show respect appropriately. It is probable,therefore, that more will be achieved with a delegation thatcontains some older members.

Tip 3: Avoid showing irritation, annoyance or impatience.

Try to be polite and diplomatic at all times. These negativeemotions could put a strain on the development of therelationship.

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Cultural Awareness:Some More Business TipsTip 4: Avoid putting the Japanese in situations where they might

be forced to lose 'face'. Do not try to push for decisions ordeadlines.

Tip 5: Decisions are arrived at through a lengthy consensus-building process. As it is almost impossible to speed up this

process, patience is needed.

Tip 6: Perform as many favours for people as possible. Favoursmust always be repaid.

Tip 7: Be humble and apologetic rather than arrogant and brash.Modesty is a characteristic much admired whereas forwardnessand being overly self-confident can be seen as childishbehaviour.

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Cultural Awareness:Some More Business Tips

Tip 8: As the Japanese are loath to say 'no' or disagree, it can bevery difficult to be completely confident that a decision oragreement has been reached.

Tip 9: Do not overestimate the levels of comprehension whenspeaking English with Japanese. There are many fluentspeakers of English but many people do not understand evenwhen they indicate that they have.

Tip 10: Go over the same point several times from differentangles to check the situation. Ask lots of open questions to testfor understanding.


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Words of Wisdom

It is not the strongest nor the mostintelligent of the species thatsurvives, but the one that is most

adaptable to change -Charles Darwin-


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Contact

Company Team PASONA India Co. Ltd.

Address Head Office:F-127-8, Rectangle-1,Behind Sheraton Hotel,D-4, Saket, New Delhi-110017Tel: +91-11-4652-5252Fax: +91-11-4652-5250Mob: + 91-85277-13999

Email: aditya.kumar@team pasona.in Web www.teampasona.in
mailto:[email protected]://www.teampasona.in/http://www.teampasona.in/http://www.teampasona.in/mailto:[email protected]

Japanese Work Culture Training_TPIC_Handouts

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