Japanese Management FundamentalsPresentation by Celeste Dosdos

Kao

•notion of ‘face,’ a mark of personal dignity and pride

•forms the basis of a person’s reputation and social status

•Japanese prefer communication as intimate as possible

Teineisa

•Politeness•Avoids potential “negative disequilibrium”

1. Compensatory politeness

•One does not think ill of a person in spite of a statement or behavior that could be understood as an implication for a negative thought towards them

2. Stasis politeness

•Confirms what someone already thinks someone else thinks of them (with respect to the formality of their relationship)

3. Enhancement politeness

•Arises from a “positive disequilibrium”•Between the addressee’s previous

opinion/s and actions of how the speaker assesses the person and the evaluation of the addressee given and/or demonstrated by the speaker

4. Demeanor politeness

•Demonstrates a form of humility•One does not think good of oneself,

particularly when one receives positive evaluation from someone else

Wa

•Harmony•People gather to make a decision with a

consensus, a venue for exchange of ideas•Fosters sense of teamwork & camaraderie•Long-term relationships are honed•Growing sense of respect

Kao Group• “Striving for the wholehearted satisfaction and

enrichment of the lives of people globally through Yoki-Monozukuri implemented from the consumer/customer's perspective”

• Consumer product business w/c segments to:1. Beauty Care (cosmetics, skin care, hair care)2. Human Health Care (health drinks, feminine &

baby care products)3. Fabric & Home Care (laundry detergents,

household cleaners)4. Chemical Business

Yoki-monozukuri

•a strong commitment by the members to provide brands and products of first-rate quality for consumer satisfaction

•Implemented from the consumer/customer's perspective”

Summary

• Japanese have high regard for human relationships• People who are employed are seen as

able to adapt & possibly inculcate, the values & culture of the organization• Sensitive to the feelings of others• Mutual trust & respect enables

companies to retain employees for several years

Arigatou gozaimasu!

Sources• Societal Culture and Management by

Theodore Weinshall• http://www.kwintessential.co.uk/resources/

global-etiquette/japan-country-profiles.html

• http://ivythesis.typepad.com/term_paper_topics/2009/04/japanese-management-culture-1.html

• http://www.communicaid.com/%5Ccross-cultural-training%5Cculture-for-business-and-management%5Cdoing-business-in%5CJapanese-business-and-social-culture.php

• http://www98.griffith.edu.au/dspace/bitstream/10072/14601/1/33409.pdf

• http://www.crinfo.org/CK_Essays/ck_face.jsp

• http://www.beyondintractability.org/essay/face/

• http://countrystudies.us/japan/58.htm• http://www.kao.com/jp/