Jane Shuttleworth Consultancy and Training THE SCIENCE AND ART OF COMMISSIONING COMMISSIONING AS A...

Jane Shuttleworth Consultancy and Training

THE SCIENCE AND ART OF COMMISSIONING

COMMISSIONING AS A DESIGN PROCESS

JUNE 2006


CONTENT

• Some definitions• The science & art of commissioning• Step by step through the design

process • Key messages


WHAT IS COMMISSIONING?

• Deciding what you want and who should do it

• Delivering value for money services which make a difference and enable children and young people to fulfil their potential


WHAT DOES COMMISSIONING INVOLVE

• Understanding the current position• Strategic planning• Procurement• Performance management & review


FOUR STAGE PROCESS

SERVICE USER & other stakeholder

involvement including providers

& IMPROVINGOUTCOMES

1.UNDERSTANDING THE CURRENT POSITION Need, the market, use of resources

4.PERFORMANCE

MANAGEMENT & REVIEW

Plans, contracts, SLAsPriorities, targets, outputs, outcomes.

2. STRATEGIC PLANNING

Analysing information,

setting priorities,

planning for service, workforce and/or culture change

3. PROCUREMENT – designing services, developing specifications, make or buy decisions , letting contracts


COMMISSIONING IS A DESIGN PROCESS

• Science - using technical skills

• Art - being creative

• Use an illustration which combines art and science


COMMISSIONING IS A SCIENCE

• Using data• Analysing patterns • Setting targets• Monitoring

progress• Contracting

• Use scientific picture eg experiment/laboratory


COMMISSIONING IS AN ART

• Developing & shaping services

• Managing culture change

• Ensuring ownership

• Use picture/art work


THE SCIENCE AND ART OF UNDERSTANDING THE CURRENT

POSTION

• Benchmarking• Getting into the detail• Understanding trends & making predictions • Using research • Using qualitative data • Understanding where the money goes and what

you get in return

• Who are the scientists in your authority? • Are they listened to?• How do you use information?


THE ART OF STRATEGIC PLANNING

• Co-ordination & making connections • Making complexity appear simple • A few clear priorities with budgets & targets• Promoting ownership & involvement• Translating ideas into realistic plans

• Who are the artists? • Who are the strategic thinkers?• Are your top 3 priorities clear to everyone?


THE SCIENCE & ART OF PROCUREMENT

• Much more than buying services• Designing services• Having a consistent framework for in-house & external

services• Making cost effective decisions• Clear outputs and outcomes • Shaping & influencing the market• Using purchasing power

• Who works on the procurement of children’s services? (not only about contracting)

• Who understands and shapes the market?• Are there specifications for ALL services regardless of

provider?


THE SCIENCE & ART OF PERFORMANCE

MANAGEMENT & REVIEW• Using the same system for all services• Monitoring progress on strategic priorities• Developing evidence base• Everyone knowing how well they are doing• Being flexible & able to adapt

• Who monitors progress against priorities?• Do individual teams & services know how they

are doing?• Are you flexible & able to adapt to changing

circumstances?


KEY MESSAGES

• Agreement on the commissioning process• Using the evidence – science• Getting to grips with strategic thinking

and service design – art • Matching finance & activity information• Understanding the depth of change

required at all levels• It’s easy to take some new steps in the

right direction


SELF ASSESSMENT

ART SCIENCE

Understanding current position

Strategic planning

Procurement

Performance management & review

Jane Shuttleworth Consultancy and Training THE SCIENCE AND ART OF COMMISSIONING COMMISSIONING AS A...

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