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Jan RobatABN AMRO
Innovation & Technology – CIO Office
Digitalisation in Banking
2 juni 2017
These are some very exciting times for the financial industry
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New competitors and business modelsChanging client behavior
Rapidly changing market characteristics:
▪ New entrants▪ New fee structures▪ New digital currencies
Increasing regulation
Increasing pressure on IT landscape through accumulating regulation on:
▪ Risk control (e.g. Basel 3)▪ Data security & privacy▪ Standardization (e.g. IBAN)▪ Direct data reporting (e.g. ECB)
Advancing technology
Growing client expectations regarding:
▪ Pro-active personalised services▪ Seamless banking anywhere & anytime ▪ Security and transparency ▪ Increased self-control
Continuously unlocking of new opportunities:
▪ 24/7 mobile connectivity▪ Big data algorithms▪ The Internet-of-Things
Our future client interaction will increasingly intensify and diversify through IT
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Examples of daily actions by consumer clients that will have to engage with ABN AMRO’s IT systems
Automatic detection and payment of your subway
ticket
Evaluate and manage daily developments and proposals in the
evening
Have on-line meeting with your financial planner to
discuss mortgage renewal
Transmit health indicators for personalized insurance quote
Receive personalized investment advice
Transmit current energy consumption for
personalised quote
Ordering and payment of new groceries by your fridge after breakfast
Receive sales offers of your favorite shops based on your location
Pay your lunch with your finger vein print
To be able to handle future expectations, we started transforming our IT value chain
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Reduce number of applications and interfaces
Standardise hardware and software platforms
Decouple technically and functionally
Build an on premise dedicated cloud as part of hybrid cloud
Simplify and standardize organisational processes
Reduce ITComplexity
Improve Agility& Time-to-Market
Accelerate time-to-market through AGILE
Align organization along end-to-end value chains
Improve productivity through Next Generation Collaboration
tooling
Automate IT delivery and operations
Parallel to re-engineering our IT landscape, we are also transforming our way of working through AGILE
Security has become a totally different ball game due to fragmentation
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Our security concept is shifting from role-based (access because of your role) to attribute-based (what do we know)
Data is our most important asset and we are learning how to leverage it for more value
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API - From closed systems to open eco-systems
The API Economy is changing the financial sector radically
The API economy has the potential to create new business models and challenge banks to create value by focusing on their unique capabilities.
What’s next: Blockchain and Artificial Intelligence
Blockchain and Artificial Intelligence help us to increase value from data
Opening Up!