Jan Howard Recognized for 50 Years of Service...Service Awards held March 3 at the Texas Sports Hall...

A p r i l / M a y 2 0 1 1

I N S I D E

SHAR ING THE PASS ION WITH FR IENDS AND EMPLOYEES OF PROV IDENCE HEALTHCARE NETWORK

Share Your Voice: Associate Engagement Survey ...continued on page 9

Team Providence: Introducing 2011Patient Experience Team Leaders ...continued on page 5

Team Providence: Introducing 2011Patient Experience Team Leaders

Share Your Voice: Associate Engagement Survey“Now there are varieties of gifts, but the same Spirit; and there are

varieties of service, but the same Lord; and there are varieties of working,but it is the same God who inspires them all

in every one. To each is given the manifestation

of the Spirit for the common good.”

1 CORINTHIANS 12:4-7

The Spirit of Providence is designed exclusively for our associates and friends:

Ascension Health

Health Professional Affiliates

Medical Staff/Retired Physicians

Providence Health Center Board of Trustees

Providence Foundation Board of Trustees Founders Society Providence Forum

Providence Healthcare Network

Advisory Board Ethics Committee

Providence Volunteer Services

Providence Health Alliance Board of Directors

Providence Nursing School Alumni

Family Practice Residency Staff

Lori Mexia, Director of Organizational Development

In 1905 the mission of Providence started with the strong commitment to delivering exceptional care and service for all patients, families and visitors. Today 106 years later, living the mission, everyday…every shift…for everyone, continues to thrive as our teams continuously work towards raising the bar in delivering healthcare excellence.

To remain aligned with the mission of compassion and vision of excellence, Providence listens to the voices of its patients and continuously evaluates for opportunities to strengthen patient satisfaction and loyalty. As we know patients are consumers and have the power to choose, our teams across the network from Admitting to Providence Park have been devoted to working on initiatives to ensure all patients needs are exceeded in a consistent, effective manner to create a healing environment and exceptional experience during their time in our ministry.

One initiative introduced in a previous issue of the Spirit, the Patient Experience Officer program, developed by Annette Ayers, senior vice president of patient services/CNO, has contributed to assisting our teams in delivering exceptional experiences. Through this program, officers are selected to be a patient experience officer for a one-year term where they are responsible for overseeing patient satisfaction improvement initiatives. The officer maintains a leadership role and collaborates with the strong support of their director, assistant director, unit educator and teams to identify process improvement opportunities in high-impact areas such as nurse communication, hourly rounding and post discharge call-backs.

According to Assistant Chief Nursing Officer Donna Nichols, the patient experience has truly been a cultural change for our organization, but engaging associates in the process of change enhances staff satisfaction and helps them adapt to the changes. “Using information from direct patient feedback and patient surveys, we look at what areas we need to focus on for improvement. The experience officers collaborate with the front line staff to determine recommended ways to improve. The management team, along with the experience officers, then looks at the recommendations and start trial implementations to see if they do improve patient care and satisfaction. If improvement is noticed, we ‘adopt’, if not, we ‘abandon’,” Donna explained. “The competitive spirit in many has

2 ALetterfromthePresident

2 JanHowardRecognized for50YearsofService

3 GivingaGiftofHealthyLife

3 CastYourVoteforthe HeartofWacoAward

3 StrikingBackatStroke

4 ThePowerofTouch

4 SisterC:MaketheirDay, MaketheirNight

6-7 ProvidenceAssociates HonoredatAwardsBanquet

8 OdisNicholsRetirement

8 Chaplain’sCorner

8 WellnessCorner

9 SymphonyinFullSwing

9 FiveStarVisionWinners

10 BarbaraBeets’Retirement

10 SocialWorkCare

11 FoundationtoHostHighTea

11 PictureThis

12 WhyIGiveBlood

It’s time once again to share your voice in the Associate Engagement Survey! This survey is an important opportunity for Providence associates to share feedback anonymously on what works well and what areas need improvement.

As in the past, Survey responses are completely confidential; no one at our Health Ministry or in Ascension Health will be able to link survey responses or comments to any individual.

Since our last survey, we’ve seen some valuable research that shows a strong link between Associate Engagement and patient Net Promoter Score—our metric for patient satisfaction. In simple terms, engaged, satisfied associates and their patients go hand in hand. We truly value your feedback as we work to ensure that all associates are engaged in a Model Community of Inspired People—focused on our Mission, capable of reaching their full potential, and flourishing in a culture that supports them.

We have made just a few changes in our survey this year, responding to your requests for better definition around terms like “senior leadership” and “spiritual well-being.” You will see these definitions added within the survey. In addition, we encourage you to share written comments to give greater detail whenever possible.

The results of our survey will continue to help guide leaders both locally and nationally. Leaders, working with their teams, use the survey results to identify key areas for further improvement and develop specific plans of action to address those areas at the workgroup, facility/department and Health Ministry levels.

Kent A. Keahey, FACHE President & CEO

2 • The Spirit of Providence

Construction on our Main Entrance and Lobby at Providence Health Center is really taking shape. . . it won’t be long until ToGo’s will be able to expand seating for our guests & visitors—creating that welcoming atmosphere that’s already so much a part of the ministry at Providence!

Two construction projects will continue over the months ahead—first, the expansion of our Women & Newborn Center on the 5th Floor remains near the original target date for completion in early 2012; and, second . . .we’ve begun the construction necessary to finish out the shelled 4th Floor of the F. M. & Gloria Young Tower to increase our medical/surgical beds by a capacity of thirty. The construction on this 4th Floor project is estimated for completion in approximately nine months.

While we are very pleased with our construction and facility . . .I will forever remind us that people make our ministry . . .and, as we continue to grow in numbers, we are putting together a team of fine folks who are integrating excellence and stewardship; demonstrating courageous innovation; and, affirming the hope & joy of our ministry together. Providence people are called to our core values that guide us as we serve God here in Central Texas.

As a part of our growing family, I hope you’ll join Beverley and I for the Annual Associate Picnic on Saturday, May 14—it’ll be in our Green Lot here on our main campus . . .and our committee has put together phenomenal plans for a great time together with family and friends; so, don’t miss this year’s picnic . . .more details are on page 4 of this issue.

So much has happened since our last issue of The Spirit of Providence—be sure to check out the pictures from our Associate Service Awards Banquet on pages 6 and 7 . . .and don’t miss details of our longest-tenured Associate in the history of our ministry, Jan Howard. Below, there’s a full story on highlighting Jan’s commitment to Providence.

Finally, be sure to read all about Symphony on page 9 and 10 . . .it’s the next step in our ongoing effort to operate our healthcare ministry more efficiently so we can carry on our mission of providing the highest quality care to all, with special attention to those who are poor and vulnerable—afterall, this is our highest calling!

See you at the picnic,

In2007,JanHowardwasrecognizedforsettinganewservicerecordbysurpassingthepreviousrecordof47yearsand41days,heldbyNancyPace,formerdirectorofnutritionalservices.DuringtheAssociateServiceAwardsheldMarch3attheTexasSportsHallofFame,Janwasrecognizedfor50yearsofserviceinourministry…thelongesttenureinourhistory!

WhenJanjoinedtheProvidencefamilyonJune1,1960,sheprobablydidn’trealizethatonthatday,shewasbeginningacareerofprovidingcompassionate,excellentpatientcarethatwouldspanlongerthat50years.

“IalwaysknewIwantedacareerinhealthcare,butIdidn’tsetouttosetrecord.Ihavebeenblessedwithgoodhealth,andmostofall,IhavebeenblessedtohaveajobthatIlookforwardtocomingtoeveryday,”Jansaid.

ShehasworkedintheEEG(electroencephalogram)DepartmentasanEEGtechniciansince1965.Andofallthechangesshehasseeninhealthcareovertheyears,perhapsthebiggestchangehasbeenintechnology—particularlyinthecomputertechnologyusedtoenhancethereliabilityofdiagnostictesting.AnEEGrecordstheelectroactivityofthebrain,determiningtheintegrityofnerves.Jansaidthetestprovidesphysicianswithvaluableinformationduringspinalsurgery,candetectseizures,strokeandbraininjury,andcanhelpdetermineappropriatetreatmentplansforthepatient.

“Ienjoyhelpingpeople,andbyprovidingdoctorswithEEGinformationthatiscriticaltothecareoftheirpatients,Iknowtheywillgettheexpertcaretheyneed,”shesaid.

Jan’slevelofcommitment…toeverypatient,everydayisonetoemulate.PulmonaryServicesDirectorCharlesGoodwinhasworkedwithJanfor21years,andhashadthepleasureofservingashersupervisorforthelast5years.“Shetakesgreatprideinherwork.Shetakescall24/7andisavailablewhensheisneeded—nomatterthetimeofday.Sheistheultimatepictureofdedicationandagreatassettoourministry,”hesaid.

Andwhilesheisnevermorethanaphonecallaway,shealwaysmakestimeforfamily—brothers,nephews,agreatnephewandtwogreatnieces—andsports!SheenjoysbikingthetrailsofCameronPark,pitchinghorseshoesandbowling.Infact,shewasinductedintotheGreaterWacoUnitedStatesBowlingCongressHallofFameinthe1980’s.SheisalsoastrongsupporterofourProvidencesoftballteam(shepitchedfortheteamfor20years!)andBaylorbasketball.

Indeed,Janprovidesuswitharemarkableexampleofunwaveringdevotion,andonthatspecialnightofcelebration—asshewasrecognizedforaccomplishinga50yearcareermilestone—shewasmetwithastandingovation.

“Whenmynamewascalled,everyonestoodup.Iwasawestruck,”Jansaidwithasmile,“Itwasawonderfuleveningofcelebrationforallofthosewhowerehonored.

Jan Howard Recognized for 50 Years of Service

JanHoward,EEGtechnician,providesphysicianswithvaluableinformationusedforthediagnosisandtreatmentoftheirpatients.

by Erin Rogers, Marketing Project Manager

The Spirit of Providence • 3

Giving a Gift of Healthy Life

When Braum’s lullaby chimes throughout our halls at Providence, it symbolizes new life….a renewed hope for a new generation. And, there is no greater gift for these new bundles of joy

than giving each one the chance for a healthy life. With a commitment to continued compassionate professional obstetric and postpartum care for both mothers and newborns, Providence has embarked on a multimillion dollar capital project to expand and revitalize our Women and Newborns Center.

The Providence Foundation has identified various naming opportunities that will allow you to partner with Providence and share in the JOY of bringing healthy lives into the world. The Foundation invites you to support this vital project. To find out more about how you can support the quality care of mothers and their newborns, you may contact the Providence Foundation by calling 751-4762.

NamingoftheWomenandNewbornsCenterwouldincludeoutdoorsignageprominentlydisplayedabovethemainentranceoftheProvidenceHealthCenterandsignageonthefifthfloor.

Thepostpartumsuiteswillfeaturebeautifulcabinetrytoconcealequipmentuntilitisneeded,Murphy-stylebedstoaccommodatelovedonesstayingwiththenewmotherandbuilt-intablesforacelebrationmeal.

LocatedintheWomenandNewbornsCenter’sFamilyGatheringArea,thedonorrecognitionareawillfeatureanoriginalsculpturedesignedanddonatedbylocalartistJanysFrazier.Thebeautifulsculptureofamotherandhernewbornbabywillbesurroundedwithsparklingmetalmedallionsengravedwiththedonor’sname.

Women and Newborns Center (32,000 square feet)Labor and Delivery Wing

Postpartum WingContinuing Care Nursery (Level 11)

Family Gathering Area (1st Floor)Bistro Area (1st Floor)

Baby Express ElevatorFull Term Nursery

Family Gathering Area (5th Floor)Antepartum Suite

Mid-Wifery Suite (2)Water Fountain (2)

Labor and Delivery Suite (6)Postpartum Suite (18)

Lactation RoomTriage Room (3)

Donor Recognition Art Area-Large Star MedallionDonor Recognition Art Area-Small Star Medallion

Naming Opportunities Include:

The Stroke Center at Providence is committed to raising stroke awareness—giving you the tools to Strike Back at Stroke! It is important to manage risk factors and understand the signs and

symptoms of stroke. Rapid recognition and response improves the chance of recovery.

A Stroke is a Brain Attack The brain needs a constant supply of blood, which carries the oxygen and nutrients it needs to function. A stroke occurs when one of the arteries that supply blood to the brain is blocked or bursts. As a result, part of the brain does not get the blood it needs, so it starts to die. When a stroke damages a certain part of the brain, that area may no longer work as well as it did before the stroke, which can cause problems with walking, speaking, seeing or feeling.

STOP Stroke Stroke is the third leading cause of death in Americans and the leadingcause of disability. It affects more than 780,000 people annually. The good news is that up to 80% of strokes can be prevented if the risk factors

Striking Back at Stroke

Cast your vote for the Heart of Waco Award

InsupportofRockinHeart2011andtheAmericanHeartAssociation,theHeartofWacoAwardisawardedeachyearto

anextraordinarypartner,volunteer,and/orcontributorwhohasdemonstratedtremendouscompassionandsupporttowardsthe

AmericanHeartAssociationinourcommunity.

CongratulationstoourveryownPresidentandCEOKentKeaheywhowasselectedasanomineeforthisprestigiousaward!

PleaseshowyoursupportandvoteforMr.Keahey.Themoneyraisedwillhelpfundresearchandeducation,increaseawarenessandsavelives.

Eachvoteis$10andthevotingprocessiseasy!

Voteonline:Gotowww.heart.org/wacotxheartball.

Select“OpenyourHeart”andClick“Donate”* Please note, online voting requires a $30 minumum, which equals 3 votes

Voteinperson:VisittheProvidenceHospitalGiftShoptocastyourballotalongwithyourdonation

Voteviamail:ContactHeatherBeckat254-751-4762toreceivepostagepaid,pre-addressedenveloplestomailinyourdonation.

Voting Deadline is May 15th!

by Dave Guyer, Vice President of Development and Executive Director of the Providence Foundation

by Jennifer Jenkins, RN, Stroke Center Coordinator

Striking Back at Stroke ...continued on page 4


Safety, safety, safety…so much emphasis on safety, and rightly so! How important this is, that everyone who comes to us is safe in our care. Our mission and our core values call us to this. To continue the

loving ministry of Jesus as Healer and to serve each one as if we were serving the Lord Himself is a very high calling and we take it very seriously. Everything is looked at to assess its effect on the patient.

Well, the other day I was up on 3 South and saw signs on the wall that said, “Quiet Please, Patients Resting.” I thought it was wonderful! But what does “quiet” have to do with safety, you might ask. Actually, all of us know what a sleepless night can do for our well-being, so it can only be worse for our patients when the hall and the units are loud and noisy.

Having been a patient myself, I know how sleep can really help healing and can help even with pain management. And since sleep is a “prescription,” if you will, for healing, I’d say it’s part of our safety emphasis.

So you can see how important this is, but what does that have to do with us as caregivers? Here’s the easy part. We need to follow 3 South’s example of quiet halls, especially at night, so patients can sleep. It fits into our FISH philosophy of “Make their Day”. Just change it to “Make their Night,” too. Our patients should always be able to say, “I got a good night’s sleep, it was so quiet.”

Who would think that our mission could be so simple as to “Make their Nights always quiet?” Let’s do it and not be afraid to remind each other as well! Our patients will thank us!

See you around,

SisterCp.s. Hope you are having a good Lent and a Happy Easter to come!

Make their Day, Make their Night

ProvidencehostedtheHealingTouch

CertificateProgram:LevelI,February

18-20intheAuditorium.Duringthis

3dayprogram,25associateslearned

howtechniquesofHealingTouchcan

improvewellnessandhealingofour

patientsandourselves.HealingTouch

isarelaxing,nurturingenergytherapy

thatassistsinbalancingphysical,

mental,emotional,andspiritual

well-being.Researchsuggeststhereare

manybenefitstoHealingTouchsuchas:

reducingstress,calminganxiety,depression,

decreasingpain,strengtheningtheimmune

system,enhancingrecoveryaftersurgeryand

creatinganoverallsenseofwell-being

TolearnmoreaboutHealingTouch,call

KayO’Leary,palliativecarenursenavigator,

atextension4066.Sheishappytodemonstrate

someofthewonderfulrelaxingtechniques

thatwerelearned.

The Power of Touch: Energy-Based Approach to Health and Healing

are addressed! High blood pressure is the number one cause of stroke. Other controllable risk factors include high cholesterol, previous “mini-strokes” (transient ischemic attack or TIA), diabetes, smoking,alcohol abuse, obesity and heart diseases, i.e. atrial fibrillation. Ask your doctor for tips on managing these health conditions to reduce your risk for stroke.

For more information on stroke and stroke prevention, contact The Stroke Center at Providence: 254-751-4036.

Striking Back at Stroke...continued from page 3

Mark Your Calendar!

ProvidenceFamily Picnic

Saturday, May 14, 2011Providence Green Lot

10 am – 4 pm

by Michelle Myers, RN, Nurse Navigator Coordinator

The Spirit of Providence • 5...continued from cover

taken hold and the units are trying to keep their scores higher than other units with quality care and patient safety being the focus. That puts a little bit of fun into the workday!”

Our unit teams have been achieving great success with their efforts in enhancing a patient’s and families experience. One patient stated: “I was greatly impressed with your hospital and staff. They are by far the best I’ve experienced, as it felt more like I was staying in a “5 star” hotel where EXCELLENCE is required from your staff. They did an excellent job” Another patient stated: “Very patient-satisfaction oriented. The call light was always answered within seconds and I was promptly given everything I needed before I could even ask them. The nursing staff was very skilled at anticipating my needs.”

Having the opportunity to provide such exceptional care and service to our patients and families is a goal we always strive for however the initiatives implemented have proven to benefit the staff just as greatly. “The staff is more engaged in the patient’s “entire” hospital experience. The patients have expressed a great appreciation about receiving follow-up phone calls and many staff have voiced an appreciation about hearing the positive feed-back from the patients; it is a win, win and it has improved morale and job satisfaction,” stated Donna Robinson, director of the Women and Newborns Center.

The success and progress the unit teams have made with the leadership of the directors, assistant directors, unit educators and officers has set the bar high for the new officers coming on board for 2011 and for the future direction of the program.

So as we go about our day and we see one another from various departments, a Providence badge hanging proudly, know that’s your teammate. Know that we are all a reflection of this ministry and we all have made an impact and difference on the care and service provided. The work that is done everyday by our talented teams ensures that exceptional experiences continue today and for future generations to come. From the hands-on care givers to the dietary and environmental services teams— we are all “Team Providence.”

Team Providence: Introducing 2011Patient Experience Team Leaders

InpatientDonnaNichols—Assistant Chief Nursing Officer

ICUJanBrown—DirectorKayGann—Assistant DirectorMaryWhitaker—EducatorRebeccaLu—Experience OfficerHollyPortillo—Co-Experience Officer

3rd FloorAmyKershner—Director

3 North SheilaLucas—Educator MylyndaCallahan—Experience Officer

3 South ConnieBlackwell—Assistant DirectorAliciaKelly—Educator JulieSanders—Experience Officer

3 EastCandyMoreland—Assistant DirectorLindsayChaney—Educator MonaHeroman—Experience Officer

4th FloorEllenBridger—Director

4 NorthPatriceIhry—Educator PhebeMcKinnerney—Experience Officer

Providencewouldliketohighlightthevariousteamsthatcontributetolivingthemissionandformakingadifferenceeveryday.Lookto

upcomingissuesoftheSpirittoseewhatistakingplacewithourteams.

Introducing the 2011 Team Leaders and Experience Officers

4 SouthLajuanaJones—Assistant DirectorNormaFreeman—EducatorMeganCleveland—Experience Officer

5th FloorDonnaRobinson—Director MariaSamaniego—Assistant DirectorStaceySymank—Assistant Director AshleyCarter—5 South EducatorKariHerman—5 North EducatorMicheleBlackshear—Experience Officer LaKeedaHawley—Experience Officer

Emergency Department EileenBohannon—Director ShirleyVrba—Assistant DirectorBrookeRobinson—Experience OfficerAshleePfliederer—ED Educator

Outpatient Services & Ambulatory SurgeryAdmittingBillBarcus—DirectorJoeMoore—Assistant Director

CardiologyDebbieKucera—DirectorLenaCheatum—General Cardiology Experience OfficerKathyLindsey—CHF Experience OfficerVickiSprague—Cardiac Rehab Experience OfficerLindseyVolciok—Cath Lab Experience Officer

GIDonnaRobinson—DirectorLindaSharp—Experience Officer

LabLindaErlanson—DirectorJeannieSutter—Experience Officer

OPS LanaMason—Director HelenReed—Experience OfficerVickiPritchard—Experience Officer

Pharmacy PaigeWhitneyReinke—Experience Officer

Radiology PeggyPustejovsky—Director DeannaGaron—Assistant DirectorStaceyReeves—Experience Officer

RehabGwenHousman—Director PamRogers—Experience Officer

RespiratoryCharlesGoodwin—Director ReginaLopez—Experience Officer

SurgeryJudyTaylor—Director BettyeMyers—Surgery Experience OfficerBonnieAlston—Surgery Experience OfficerMaryAnnVanek—Recovery (PACU) Experience Officer

3NorthwaspresentedtheDriversofExcellenceawardfordrivingperformanceindeliveringexceptionalcaretopatients,familiesandvisitors.

3EastwaspresentedtheFacesofExcellenceawardfordeliveringexceptionalcareandservicetoallpatientsandfamilies.


During the Annual Associate Awards Banquet, held

at the Texas Sports Hall of Fame on the Baylor University Campus, 263 associates were recognized. Together, these individuals have worked 2,725 years of service to Providence and the Daughters of Charity!

50 Years 35 Years

25 Years

15 Years

10 Years20 Years

30 Years

5 Years

Providence Associates Honored at Annual Awards Banquet


SusanBrownJaniceFadal

DianneHurleyJimmyMladenkaGaryRoberson

RudySoza

MargaretCampbellPatriciaJungMariaLopez

SharonMonroeCarleenNeeper

SandraSimsArthurSudanBettyStewart

KarlaTessmann

NikkiAlexanderStephanieAlexander

LauraAlstonDeborahAnderson

MattieAndrewsRobertBarnard

KarenCaseySusanCummings

MargaretDockendorfPamelaDeville

CynthiaAndersonLatoshaBarrettModestaBarronPatriciaBlackwell

GregBlaisdellLauraBoyettEllenBridgerLucyBrown

ShantikaCarrSharonClark

MargaretCombestJoanCompton

AlishaCrainSandraDiazHelenDixon

MelviaDominyLisaDysinger

RoyGannLoreneGoetschAngelaGohring

JoseGomezAngelaGutierrezPatriciaGutierrez

DavidGuyerLindaHarris

NevaHarrisonPatriciaHawk

GwendolynHousmanClaytonHowardCamilleKoehlerSusejLandrumPamelaMiller

StephanieMontgomeryBobbieNelson

FrancesNorkiewiczDebraNoyolaVanessaOakes

GeorgineParkerHazelPittsSarahPyle

GraceRaymundoAngelaRobb

LoriRobertsonChristinaRodarteKennethSchaefer

KaylaSehonKelleySmith

MarthaSmithPamelaSquyres

LoriStrainMagdalenaStrangford

DonnaStewartPatriciaStovallDanaStJohn

AmandaTorbertNormaVenegas

TravisVolcik

AnnetteAyersDonnaBand

VickyCampbellJaniceCash

LindaChasteenSharonColeDanaGrayMerleGipe

KathrynGoffGwendolynGreene

JoyceHarrisMaryMargaretKerr

WillieLongSheilaLucas

StephanieLindleyDavidMcCauley

SusanMesserGuadalupePerezNormaPerkinsKeriThomas

AliceAdamLynetteAllsupElizabethAntleHaileyBartosh

YvonneBatyMarciaBerry

DeannaBighamKaciBlanton

HermelindaBohannonLindaBoltonStevenBond

GalynaBorysovaJessicaBradburry

DeannBray-WarnerBrendaBrownSheliaBrownDanielBurciu

MaryroseBurrellHelenCadenheadAmandaCampbell

SharonCarrTyCarroll

MichelleChinnJeniferChristensenAngelicaCisnerosKristiCruthirds

JudyCurryPamelaDavis

DrewDickensonAlyssaDulusJeannieEason

JenniferEdwardsTeresaEdwardsLoraineEhlingerMariaEnriquez

MonicaFergusonAmanda FerrellRobertFrazier

NickelFordDeliaEspinozaPatriciaGainesMichaelGarrett

JodiGatesSeanGilliam

ChristineGonzalezTammyGrimsleyPamelaGunter

TinaHallLuciHansson

DovieHanzlicekJaneHarmon

LisaHarrisKameronHarrison

StaceyHeardAprilHeiser

SharonHendricksEdithHendersonMonaHeromanLatrendaHines

RebeccaHunekeHeatherHutchisonShaneHutchinson

VivaJacksonSadieJefferson

30th Anniversary Awards

JamieJensenAprilJohnsonAprilJoiner

FrankJones,Jr.VictorJones,Jr.

KyleKempMelindaKettlerRussellKirklandTeresaKoesterKevinKrogulski

AngieLauderdaleJohnLeach

LarryLefevreKathyLindseyDonnaLopezLeahMann

VivianManoharCynthiaMarkingJamesMatthewsJodieMcAdams

MichaelMcBrideGaryMcCauleyTeresaMitchell

MaryMoranCandyMoreland

AnnaMorenoJohnMoseley

GaudencioMunozCynthiaNettlesBonnieNicholsCatrinaNoblesCaseyNystromBeckyOwens

MariahPelhamCynthiaPettie

PattyPickRobertPolansky

MileyPulliamSavannahReason

JerryRiggsWandaRiley

VeronicaRosalezNaomiReust

BenitoRubalcabaAnnaSamfordLisaSchwabJacobSmith

MichelleSmithBettyStefka

DeanaStevensCarleenStewartStevenSwannerCandiceSwiftErmaTaylor

MartinTello,Jr.AngelaTibbittDeannaTorres

CarolTullAmberUrmston

ArtyeWardAnnaWarrickSherryWhite

AnnettaWilkersonMoniqueYorkShannonYork

AngelaZachariasKeithZaricor

2011 Associates of the YearThe2011AssociatesoftheYearwereannouncedbyPresident

andCEO,KentKeahey,duringtheannualawardsbanquet.Theassociateschosenbytheirpeersare:

KATHLEENRIMLINGER,HomeCare

EVELINAPETRENKO,DePaul

SARAHPYLE,ProvidenceHealthCenter

MARYGARCIA,ProvidencePark

ANNETTAWILKERSON,ProvidenceClinic





Congratulations to all of our 2011 Associate Honorees!

JaniceHoward

KarenDunkleSherryFanning

BillFoxAngelaFragaCrystalFunk

TeresaGilliamFlorenceGirouardJeannineJennings

ArthurKleypasTangieLittleJudyLowe

AntoinetteMcCutcheonMeiNeima

JeanetteOgdenDonnaParkerSusanPruett

AimeeShelton

50h Anniversary Award

RobertCochranMichaelHarvey

ValerieMcCulloughMaryOrdones

HelenReed


MinnieJenkins

40h Anniversary Award

5th Anniversary Award


by Deacon Greg George

After40yearsofservice,Odis

Nichols,formerCOO,retiredFriday,

February18.Odisbeganhiscareerat

Providencewhenherespondedtoan

adinthepaperforadataprocess

coordinator.Hisfirstofficewaslocated

intheoriginal1905buildingshortly

beforeitwastorndown.Throughouthis

tenure,Odismetgreatsuccessinfulfilling

themissionandvisionofourfounders.

Withadegreeinaerospaceengineering,his

knowledgehelpedhiminstallProvidence’s

firstcomputersystem.Overtheyears,

hechampionedmanyexpansionprojects

includingthehealthcenter,Providence

Park,ProvidenceDepaul,Providence

BreastHealthCenter,Providence

HomeCare/DME,ProvidenceBreast

HealthCenterandour13Providence

clinicsthatweallnowcall“home.”

Odiscreditshisaccomplishmentsto

thosewhoprovidedadailysystemof

support.“IfIhavebeensuccessful,itis

becauseofthepeopleIworkwith,”

Odissaid.

Duringareceptionhostedinthe

Providenceauditorium,friends,family

andcoworkersgatheredtocelebrate.

Asapicturepresentationdisplayed

snapshotsofOdis“throughtheyears,”

guestssharedmemoriesandwordsof

congratulations.Withretirement,Odis

planstodedicatemoretimetogolf,

readingandtraveling,andpickupafew

morehobbiessuchasresearchinghis

familygenealogy,takingcookinglessons

andperhapsevencompilingafewrecipes

intoacookbookofhisown!

In this prayer at the Last Supper Jesus is petitioning his Father for oneness and unity among his immediate disciples and also for all of his future disciples, which includes us. At the time of Christ there were faithful Jews, conventional Jewish religious leaders, Gentiles, pagans and fervent

followers of Christ and there wasn’t much unity there. This prayer is as appropriate today as it was in Jesus’ time. Unfortunately, up to now we haven’t achieved the oneness among the religions of the world for which Jesus prayed. Interestingly, though, I think we are getting closer to it, particularly here at Providence. I see more positive interaction and respectful conversation here among Christians and between Christians and those of other religions. This gives me hope that Jesus’ prayer will someday come to fruition.

Traditional feasts such as Easter and Christmas have usually been observed by most Christians but now other feasts like Pentecost and Ash Wednesday along with traditional Catholic liturgical seasons such as Advent and Lent are being adopted and celebrated by more and more Christian congregations. For example, several denominations share the same Lectionary (Scriptures read on Sundays). Catholics sing time-honored Protestants songs. Protestants attend Ash Wednesday Mass and receive ashes and even hold their own Lenten services. People are much more welcoming and respectful of persons of different Christian denominations and religions. In Waco, there is an active Interfaith Alliance in which people from all religions and denominations are invited into dialogue.

I am a Catholic chaplain and one day when I was making rounds a patient asked me what denomination I was. Usually patients don’t ask that. Unity seems more common in the hospital. Anyway, I told him I was Catholic and with good humor he asked me if I would say a Baptist prayer. I said, “Yes sir.” So I prayed a prayer I would pray with anyone. After I finished praying he said that it was a pretty good Baptist prayer but just wasn’t “quite long enough.” We both chuckled.

At this past Ash Wednesday Mass in the hospital auditorium, an associate told me, as she entered, that she wasn’t Catholic but asked if she may attend. I assured her that she was welcome and I was glad she was there. Afterward, she told me how much she appreciated the service and how delighted she was that we can practice our faith, any faith, with such freedom and respect at Providence. Now we’re not perfect here at Providence by any means, at least not yet, but I think for the most part Jesus is smiling with us and on us. I hope he is applauding us in that we are striving to get closer to the oneness for which he prayed so many years ago.

Father, I have given them the glory You gave me, so that they may be one, as we are one. (John 17:22)

Did you know that neurons that fire together wire together? That is why our paths continue in much the same fashion everyday. But, we can retrain ourselves! By reprogramming your brain to opt for oatmeal and avoid donuts, or drink water instead of sugary drinks, you are making

smarter, healthier choices that will benefit your waistline and your overall health. Try some of these simple changes: when making a sandwich, put some extra veggies on your whole wheat bread and avoid bacon and mayonnaise. Commit to eating only one sweet treat per week for a month. Try smaller meals and healthy snacks such as grapes, an apple or an orange.

Healthy eating and 30 minutes of exercise five days a week is a perfect combination for an improved sense of health and well-being. Have you joined the Wellness Center? Now is a great time to do so…And, it’s free! The Wellness Activity Area is open from 6:00 a.m. to midnight seven days a week. With over 500 associates signed up to use the exercise equipment and over 50 associates a day who come in to exercise, it is exciting to see our Providence family committed to a healthy lifestyle!

Congratulations to all of our associates who have made life-saving changes by lowering their cholesterol (LDL), decreasing their weight, or getting off medications for high blood pressure. The most common comments I hear from associates coming into the Wellness Center are: “I feel so much better!” and “I have so much more energy!”

For more information on signing up to become a member of the Providence Wellness Center please contact Lynette Bonge at 254.751.4369 or email [email protected].

Looking forward to seeing you soon…come on in and have some fun!

Growth is healthy…but not at the waist!

by Lynette Bonge

OdisandDonnaNichols

Congratulations, Odis Nicholson your Recent Retirement!


The most recent Five-Star Vision Award winners have been announced. These individuals are

honored for exhibiting the Five-Star Vision based on the six Core Values of our Ascension Health

System: Service of the Poor, Reverence, Integrity, Wisdom, Creativity, and Dedication. It shows in

their attitudes, their smiles, and their willingness to go the extra mile for patients, co-workers physicians

and guests. These Shining stars help maintain a compassionate, caring atmosphere across our Network.

We congratulate them for a job well done!

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1.DeborahBerry,Laboratory, Providence Health Center•2.FeliciaTaylor,NutritionalServices,Providence Park•3.LisaMolkenbuhr,Assessment,Providence DePaul Center •4.DonWall,ProvidenceVolunteerServices•5.DebbieDavis,Providence Home Care and DME

Share Your Voice: Associate Engagement Survey Forexample,inour2009survey,youtoldusthateffectivecommunicationisimportanttoyou.TheCommunicationsCommitteewasformedtohelpimprovethewaywecommunicatewithinourministryandfosterteamworkbetweenas-sociates.Futhermore,wecreatedtheOrganizationalDevelopmentDepartment,designedtoguideourminsitrytoincreaseoureffectiveness,positivelychangeourculture,improveknowledgemanagement,speedupprocessimprovementandstrengthenorganizationaldesign.

Yourvoicehelpsuscontinuethisgreatwork…andwewanttohearfromyou.

ParticipateintheAssociateEngagementSurveyMay2—May20.AlinktothesurveywillbepostedonFocusand,foryourconvenience,laptopswillbesetupintheclassroomsthroughoutthesurveyperiod.

Top 10 Reasons to participate in the associate engagement survey

1. It’sagreatwaytoshareyourvoice!Beheardandmakeadifference.2. Weallwantthebestworkplaceenvironmentpossible.3. It’sfast—itonlytakes8to12minutestocomplete.4. It’sconfidentialandanonymous.5. Itfeelsgoodtovoiceyouropinion.6. WewanttokeepourInspiredPeopleatoppriorityatProvidence!7. Tobeatourparticipationin2009.8. You’llbepartofouractionplanningagainthissummer/fall.9. Thissurveyisempowering!Youcanmakeadifference.10. Providenceislisteningandwantstohelpimproveyourenvironment!

PleasetakethisopportunitytoshareyourvoicesothatwecancontinuetomakeProvidencetheabsolutebestplacetowork!

...continued from cover

by Jana Whitaker, VP Marketing

Symphony in Full Swing

Symphony in Full Swing...continued on page 10

The foundational work of Symphony is in full swing at Providence Healthcare Network! In each issue of The Spirit of Providence, we will feature an informational piece on the

details of Symphony—our next step in the ongoing effort to operate our ministry with greater levels of efficiency.

Providence is in sync with Ascension Health ministries across the nation and the success of the Symphony initiative depends on the focus and dedication of all Associates. So, when you hear someone talking about Symphony, you will now know it’s more than just a chocolate candy bar! Instead, it’s a multi-year plan that will provide each local health ministry with greater access to critical information which will transform our capability for reporting and analytics. By standardizing processes, more resources can be dedicated to those we serve.

It’s no secret that in order to sustain our ministry, we need to confront changes in the economy and in the healthcare field. As a member of Ascension Health, Providence has the unique opportunity to collaborate and standardize processes and functions for the benefit of all local health ministries across the country.

During the 8-month Design Phase of Symphony here at Providence, 24 Associates served on the Core Functional Team.

Our local team includes:

Mario Barrera, Financial Reporting Senior Analyst Carol Clark, Solution Development AnalystCharlene Cook, Applications Supervisor Hansel Deen, Director of ReimbursementDeborah Earhart, Solution Development AnalystChristine Francis, Project ManagerBobbie James, Supply Chain Business AnalystKent Keahey, Chief Executive Officer

Sis. Cecile Matushek, Vice President Mission AffairsLucretia Meer, Senior Solutions Development AnalystMarcia Michael, Human Resources DirectorGeoff Nielson, Director PurchasingMissy Peters, Human Resources ManagerKaren Richardson, Senior Vice President/CFOSandra Schelkopt, Financial Reporting ManagerJay Scherler, Vice President Finance/CIO

Aimee Shelton, Payroll ManagerMary Smalle, ControllerChuck Sivess, Vice President Human ResourcesTommy Sutton, Infrastructure Delivery ManagerDennis Tucker, Charge Master ManagerJodi VanZandt, Purchasing SupervisorKim West, HRIS SupervisorJana Whitaker, Vice President Marketing

We are called to provide holistic care which sustains and improves the health of individuals…to be advocates for a compassionate and just society…and to serve all persons with special attention to those who are poor and vulnerable. Our Social Services team, made up of licensed master prepared social workers (LMSW), carries this out each and every day, as they are available to assist patients in coping with emotional

and social needs that may arise during a hospital stay.

March marked National Social Work month, celebrating the role social work has in reaching positive outcomes for each patient. By providing patients and their families with education on various topics, referrals to community resources, advocacy in navigating the medical system and assistance in making a smooth transition home, social workers ensure that our patients are equipped with the guidance and support they need.

Meet our Social Work Team:


Social Work Care Providing Emotional and Social Support to Patients and their Families

Josie Martinez, LMSW

Josie has been a part of the Providence team for over a year. With 20 years of experience in child welfare she is able to help guide families through complex situations. Her bilingual skills ease communication barriers as she is often called to translate for our Spanish speaking patients. Her compassion and dedication to her patients sets her apart—she goes above and beyond to make sure that her patients have all the needed resources and support.

Nick Haynes, LMSW

Nick joined the Providence team about a year ago after completing his Master’s degree from Baylor. Nick is passionate about advocating for patients who encounter barriers to receiving the care and resources they deserve, and for social change. He has a very strong knowledge of government systems and programs and is great at guiding his patients through those very frustrating processes. His new and forward-thinking ideas make him a dynamic part of our team.

Ashley Summers, Social Work Intern

Ashley is a senior, bachelor of social work degree candidate at Baylor University. She is extremely compassionate and patient, and an integral part of our team.

We are happy to assist your department with any social work needs. To contact us, please call: 254-751-4730.

...continued from page 9

Symphony in Full Swing

BarbarabeganhercareeratProvidencein1974whensheacceptedatemporaryjobinthehumanresourcedepartment.WhenOdisNicholslearnedofheraccountingexperienceattheBaptistHospitalSysteminSanAntonio,heapproachedhertotransitionintoPurchasing.ShebeginasapurchasingclerkandmostrecentlyservedasMaterialsCoordinatorwhooversawthemanagementofourMaterialsManagementinventoryandCentralSupply.SheplayedakeyroleinthetransitiontotwodifferentmaterialsmanagementISsystemsasshechampionedtheleadintraininghospitalassociatestousethesystems.“IhaveenjoyedworkingwitheveryoneIhavecomeincontactwith.And,ithasbeenapleasuretoknowthatpatientshavebenefitedfromthediligentworkofthepurchasingdepartmentinobtainingsuppliesthatwereneededtocarefortheminatimelymanner,”Barbarasaid.Sheandherhusbandwouldliketodoalittletravelandshewillfocusmoreongardening,sewing,andquilting.

Congratulations, Barbara Beetson your Recent Retirement!

Thanks to each of these Providence Associates for leading our ministry into the future. Together, we’re now moving forward with the Build and Test Phase here at Providence.

Our Symphony Project manager here at Providence is Christine Francis. “I’m working with our local Core Functional Team to make Providence a more connected ministry,” shared Christine. “Consistent with the Providence distributed leadership model, we’ll rely on the talented people within our ministry to champion change here in Waco.”

Symphony’s changes will help us transform the way we work. Reduced costs will allow us to focus even more on excellent clinical care. Finance, Human Resources, and Purchasing (Supply Chain) Associates will rely on a common platform for data, consistent with leading practices. Less time will be spent managing information, and more time will be invested in analysis, insight, & innovation.

A common timeline and chart of accounts will facilitate the analysis of timely and comparable data. New technology will expand information access, foster collaboration/ information sharing, and upgrade information security. At Providence, we’ll see advancements such as a single sign-on for operational systems, a common method of messaging, and a system-wide information portal that will streamline how we obtain and use information.

As with all major initiatives, such change requires time. Someone’s always got to go first—and when it comes to Symphony within Ascension Health, our friends at Sacred Heart in Pensacola, Florida, will Go Live on July 1. Sacred Heart will be followed on January 1, 2012, by our ministries in Mobile and Nashville. Beginning in mid-2012, approximately three additional Ascension Health ministries will Go Live per quarter. At press time of this issue, Ascension has not released an ordered list of Go Live dates—however, we know that all Ascension ministries will deploy the Symphony solution between mid-2012 and 2015.

As your Lead Communicator, it’s my role to provide up-to-date and thorough communication about the deployment of the Symphony solution. As Associates at Providence Healthcare Network, we have access to an Ascension Q & A on-line. You’re encouraged to take advantage of AskSymphony at www.ascensionhealth.org/asksymphony.In the meantime, keep an eye out for local Symphony news in each future issue of The Spirit of Providence.


Providencevolunteersworkedtogethertoarrange49dozen(that’s588!)rosesintobeautifularrangements.

Itisalwaysimportanttotellyourfriendsandfamilyhowmuchtheyareloved….andonValentine’sDay,ourProvidencegiftshopandvolunteershelpedusdojustthat!Fromagiftshopfullofsweettreats,cardsandballoonstoabakesaleandfreshrosesales,lovewasdefinitelyintheair!

1,000NewbornsGiveHopeThroughCordBloodDonations.

ProvidenceHealthCenter,whichbecameoneoftheTexasCordBloodBank’sdonorsitesin2009,reachedamedicalmilestone,havingcollectedmorethan1,000donations

oflife-savingumbilicalcordbloodforthestatewiderepository.Asaspecial“thankyou,”representativesfromtheTexasCordBloodBankdeliveredrefreshments

toour5thfloorteam.

LindaDavenport,ProvidenceVolunteerServicesretailclerk,andProvidenceVolunteerJaneDosseysoldover$3,600inValentine’sDayroses.Proceedsfundprojectsthathelpuscarryoutourmissionofcompassionate,excellentcare.

Incelebrationof75yearsofserviceintheWacocommunitytheJuniorLeagueofWacohostedaChildren’sHealthandSafetyFairatLion’sPark.Withthespecialhelpof“Claude,”ourProvidencePediatricClinicemphasizedhealthandwellnessthroughfishrelatedgamesandprizes.Fromleft:JakieSalazar,BrandyKleckaandDr.BosiboriAmoro.

Inform. Prevent. Support. MarchmarkedColoncancerawarenessmonth.Withcoloncancerbeingthe2ndleadingcauseofcancerdeathintheU.S.itisimportanttoremindfriends,familiesandcoworkersthatcoloncheckupsreduceyourrisk.Pictured:JimmieMcCaugh,R.N.andDeannaGaron,assistantdirectorofradiology.

Thursday, June 9th • 10 a.m. to 11:30 a.m. or from 2 p.m. to 3:30 p.m.Providence Park Community Room at 300 West State Highway 6

(across the street from KWTX-TV Channel 10)

Assorted English teas will be served along with rich flavored coffees and fine sparkling wines. You will be served cucumber, chicken salad, and pimento cheese sandwiches, fresh dipped

strawberries, petit fours, wonderful scones and Milano cookies. Door prizes will be given for the most fun hats! • Dress is Spring casual. There is no charge for this event.

Topic: The Future of Estate Planning: Preparing Heirs

Guest Speaker, Korbett L. Roberts, Certified Financial Planner, CLU, ChFC, CASL, Benefit Concepts, Inc.Mr. Roberts is a member of the Institute for Preparing Heirs

You may invite family members and friends, if you wish, for either time on June 9th.Please R.S.V.P. by Monday, June 6th, by calling the Providence Foundation office at 751-4762.

Opinions or assertions contained herein are

the private views of the authors and are not

to be construed as official or as reflecting the

views of Providence Healthcare Network,

its staff or attending physicians.

Submissions may be edited.

©2011ProvidenceHealthcareNetwork

The Spirit of Providence is published bimonthly for associates and friends of

Providence Healthcare Network.

For address changes or corrections, write or call Providence Marketing and Public Policy,

6901 Medical Parkway, Waco, Texas 76712, (254) 751-4070.

JanaWhitakerExecutive Editor

JanaWhitaker,JonathanFord,andErinRogers

Contributing Editors

NSightGraphics&DigitalDesignPattiNeckar

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JackieSalazar,ProvidencePediatricClinic

“I have been in the medical field for over 15 years and I have always made it a priority to be an active blood donor. I have seen through personal experience the importance for our local blood banks to have ample supply.”

AshleyCarter,RN,BSN,CPST,5SouthEducator

“I had never donated blood before the February drive; it was just something I felt compelled to do that day. I saw so many people standing in line to give and I felt like I should be one of them. It sounds silly, but I was afraid of fainting! The staff made the donation as quick and painless as possible and I had no problems at all afterward. I will definitely continue to donate in the future.”

CharlesGoodwin,DirectorofPulmonaryServices

“It’s funny because I hate needles…I really do! But I decided that if I can go through one needle stick to help save someone’s life—it is worth it. I tried it for the first time 3 years ago and I have been doing it ever since. And more recently, my mom’s health has required that she receive blood transfusions…the blood collected at our drives help the blood banks provide her with the resources she needs.”

Mark your calendars for the remaining 2011 blood drives-you won’t want to miss the opportunity to touch someone’s life!

TOUCHSOMEONE’SLIFE—DONATEBLOODDONATEBLOOD—WINANiPODTOUCH!*

New Blood Donation Record Set! Thank you to everyone who donated at the February blood drive. We set a goal of 50 units and we had an AMAZING response! Carter saw 69 donors and collected 53 lifesaving units of blood! Because of your donations, 159 lives will be touched!

2011 Blood Drives (11 a.m. - 6 p.m. Classrooms 1-4)April26•June23•August25•October25•December20

*Eachtimeyoumakeasuccessfuldonationatoneofourbi-monthlydrives,yournamewillbeenteredintoadrawingtowinaniPodTouch!Themoretimesyousuccessfullydonate,themorechancesyouhavetowin!AwinnerwillbeannouncedfollowingtheDecember2011blooddrive.

Why I Give Blood

Jan Howard Recognized for 50 Years of Service...Service Awards held March 3 at the Texas Sports Hall...

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