Jamvee Unified Communications · Browser (WebRTC) Includes: - Explanation of screens ... when you...

Jamvee™ Unified Communications

App User Guide (PC / Mac / iOS / WebRTC)

Guide to the use of the jamvee™

Unified Communications app on a

PC, Mac, iOS device or via the Chrome

Browser (WebRTC)

Includes:

- Explanation of screens - Configuring the app - Joining a meeting - Terminology, functionality & requirements

Dec ’15 v4.6.1-01-20151212

v4.6.1-01-20151212 – Jamvee™ Unified Communications App User Guide 2

© 2015 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS and TATA are trademarks of Tata Sons Limited in certain countries. Jamvee is a trademark of Tata Communications (Bermuda) Limited.

Contents

1 APPLICATION USE .................................................................................................................. 3

1.1 LOGGING IN .................................................................................................................................. 3 1.2 MAIN MANAGEMENT & CONFIGURATION SCREEN ................................................................................. 4

1.2.1 By Activity ........................................................................................................................... 4 1.2.2 By People ............................................................................................................................ 5 1.2.3 By Rooms ............................................................................................................................ 6 1.2.4 Send media to a different device ....................................................................................... 7 1.2.5 Personal Icon ...................................................................................................................... 8 1.2.6 System Settings .................................................................................................................. 8

1.3 JOINING A CONFERENCE ................................................................................................................... 9 1.4 PARTICIPATING IN A JAMVEE™ MEETING ........................................................................................... 13

1.4.1 Adjusting the self-view window ....................................................................................... 14 1.4.2 Content sharing* .............................................................................................................. 15 1.4.3 Viewing content shared by others ................................................................................... 16 1.4.4 Removing a participant from a conference you are hosting ........................................... 17 1.4.5 Muting the audio of a participant in a conference you are hosting ................................ 17 1.4.6 Viewing participant/guest display name ......................................................................... 17

1.5 OTHER FUNCTIONALITY ................................................................................................................. 17 1.5.1 . Easy calling on an iPhone ............................................................................................... 17

2 TERMINOLOGY, FUNCTIONALITY & REQUIREMENTS ............................................................. 18

2.1 ROOMS ...................................................................................................................................... 18 2.2 ROOM OWNERS/MEMBERS ............................................................................................................ 19 2.3 USER TYPES ................................................................................................................................. 19 2.4 CALL-ID ..................................................................................................................................... 19 2.5 FUNCTIONALITY BY DEVICE HARDWARE/OS ....................................................................................... 20 2.6 MINIMUM DEVICE REQUIREMENTS .................................................................................................. 21

3 WARNING & ADVISORIES ..................................................................................................... 22

3.1 SEND DIAGNOSTICS ....................................................................................................................... 22

4 GUIDE TO ICONS AND SYMBOLS ........................................................................................... 23



1 Application Use

1.1 Logging in

Once you have your login details you can download the application for your chosen devices - PC, Mac, iPad,

iPhone or use the web-browser version.

Run the application by clicking on the jamvee™ UC icon:

Login using your credentials as follows:



1.2 Main management & configuration screen

You will now enter the management screen, showing the last activity in the RECENT column:

1.2.1 By Activity

If the Activity tab is selected a list of your most recent interactions with people and Rooms is displayed. The jamvee™ server caches the twenty most recent Rooms you joined. The most recent activity is at the top of the list. Similar activities are grouped together (e.g. chat and calls with the same contacts, and all interactions within a Room). You will never see a Room, or any individual (outside of a group call) more than once in the Activity list. Conversely, the client caches an unlimited number of recent calls while logged into the app. The Activity list is generated by combining recent calls and recent messages, therefore on login the length of the Activity list will be the number of Rooms which have any messages (whether those messages are read or unread) plus up to twenty further contacts/calls/Rooms, which may be zero if all the recent calls the user has participated in are those of Rooms which the user is a member of, and have messages.

Clicking on each of the recent meetings listed will provide details of the start, end and duration of the last call

in that Room.



1.2.2 By People

Selecting People shows a list of Contacts who have access to jamvee™ within your organisation.

Search for their name, select them and press the Call Button to begin a 1:1 direct video call.

You can also add your own contacts by selecting the button, and adding in the details

requested:

Once complete press Save to save the details and add them to your contact list.

Within the People selection there are 3 action buttons – Information, Edit and Call:

Information:

Shows the people/teams involved in the last meeting.

Edit:

Allows you to add in contact information and set up a new contact in your personal

directory.

Make a call:

Makes a call to the selected person/team.

Pressing the main button will use the default device.



Pressing the small arrow on the right, opens up a dialog box which enables the user to

join using 1 of 4 options. Please refer to 1.2.4 “Sending media to a different device” for

more details.

1.2.3 By Rooms

Selecting Rooms shows the activity which took place in a room,

providing Persistant Chat has been enabled for that rooms.

Within the Rooms selection there are 2 action buttons - Edit and Call:

Edit:

Enables you to customize certain details of the selected Room.

You can add rename the Room, add a Passcode to restrict access and increase

security, customize a video address for the room, add/remove members of a Room

and select whether chat messages are deleted.

Delete Chat Messages button

Select the button to be given the option to delete all chat messages in a Room for all

room members.

This option is provided to enable privacy so any existing messages carried out in the

course of a previous meeting are not visible to others in any subsequent meeting.

Enter your selected Room:

Makes a call to the selected Room.

Pressing the main button will use your default device to enter the Room.

Pressing the small arrow on the right, opens up a dialog box which enables the user to

join using 1 of 4 options. Please refer to 1.2.4 “Sending media to a different device” for

more details.



1.2.4 Send media to a different device

Enables you to move the meeting media from your computer to two (2) devices.

The default is “This computer”.

To move the meeting audio from your computer to a desk, mobile or conference phone

select “Use a phone for audio”, enter the phone number and click Connect. The

called phone will ring. Once you answer the call, the audio will move to the phone.

To move the meeting audio and video from your computer to a video conference room

or desktop video system, select “Use a video system”, enter the URI or IP address

and click Connect. Once you answer the call, the audio and video will move to the

video endpoint.

To show only the meeting shared content on your computer, select “View screen share”. The incoming and

outgoing audio and video will stop and only the shared content will be visible. This feature is ideal when you

join a jamvee™ meeting from a conference room system and desire to view just the shared content on your

computer.

Another use case would be starting the meeting on an audio device, such as your mobile, and then transferring

to a device with audio and video capability when you have the opportunity to do so. One example might be,

starting the call on the commute to work, and then transferring the media to make it an audio and video call on

a laptop or desktop PC, when you arrive in the office. Or vice-versa, for example, where you have to leave a

meeting, but wish to take part on a mobile device as you transfer to a different location.

In addition, you can set up an association with a specific video conferencing device by supplying its internet URI

( e.g in the format [email protected]) for SIP capable equipment, or its IP address for

H.323 capable equipment (using the regular IP format xxx.xxx.xxx.xx e.g. 123.456.789.11), and then giving it a

name.

Note: Please ensure the selected device can answer incoming calls from video devices on the Internet.

Some businesses block these type on incoming calls. Contact your IT team so they can provide you with the correct URI or

IP address for the Video Conferencing system you wish to use in this manner.

Once configured via the app by selecting the icon above, it is then possible to associate yourself with a

conference room/device you would typically use, so when it is available for your use you can use it during your

jamvee™ UC meeting to send/receive the media (audio and video) from that dedicated hardware to ensure the

best possible audio/video quality while using your laptop or iPad/iPhone to control the conference, send IM

messages etc.



1.2.5 Personal Icon

Personal Icon

When you are registered on the jamvee™ service you will be associated with an icon – and is usually

formed from the initials of your forename and family name. In this example DN.

The colour of the icon is automatically configured by the system and cannot be changed.

1.2.6 System Settings

System Settings

Select and adjust the Microphone, Camera and Speakers, you wish the jamvee™ application to use.

Sign Out

The app will happily run in the background. To quit the app press the Sign-Out

button.

Video Mute

To turn off your video press this icon.

Note: When only 2 users are present in a meeting room and one of them video mutes, the

other user gets a "Jamvee logo". However, when more than 2 users are in the meeting

room and one of them goes on video mute, their video is no longer seen and there is no

“Jamvee logo” replacement for their video square.

Help

Help provides a link to online help information and support contacts

Diagnostics

Diagnostics opens a window to provide additional information that a techincal

support specialist may require to resolve an issue that you have been affected by.

About

About provides information on the version number of the application and links to

additional information, such as the End User License Agreement (EULA), Privacy

Policy, Copyright and Trademark Info and Open Source Software listings.

The More Setting option enables, links to Preferences and Advanced settings:

Set Windows preferences and enable/disable notification sounds by selecting the check boxes.



Video Quality – General setting that balances quality vs CPU effort – with High, Medium and Low options.

Bandwidth Settings – Sets upload and download speeds available. With ADSL connections in the home it is

typical for the Uplink (your transmission to the jamvee™ service) is much lower in bandwidth than the Downlink

(receiving the video stream from the jamvee™ service.

Automatically adjust microphone levels – Microphone automatically sets voice levels.

Noise Suppression – Suppress hissing and general background noise.

Echo Cancellation – Reduce or negate the echo on a call.

Audio Boost – Boost the speaker volume.

1.3 Joining a conference

When you enter a conference virtual meeting room, you will either be held in the lobby awaiting the Host to

start the conference, or if the Host has provided sufficient rights for one of the attendees to initiate the

conference you will see the other attendees.

Note: Whether a conference can be initiated by someone other than the Host is an option that can be configured when a

Room is provisioned, and by default is not enabled – i.e. by default only a Host can initiate the conference in their own

Room.

When you enter your room or call into someone else’s Room you are using the app for video conferencing.



You will see the following controls at the top of the screen:

Microphone Mute

Turn on/off your microphone during a conference, when you want to avoid others hearing

background noise for example.

Note:

If you leave a conference with the microphone still muted when using the PC or Mac application, and you

then try to use the microphone in a different application (e.g. Microsoft Lync) you’re your microphone may

remain muted even though the icon may not indicate that the microphone is muted. It is therefore

recommended that you should always unmute you microphone before leaving a jamvee™ UC conference.

Expand/Shrink to/from Full Screen

Enables you to get the most engaging experience possible by utilising the whole screen, while

making it easy to swap between full-screen and the window you sized.

Content Sharing*

Select content to be shown from a list. See separate section on Content Sharing for more

information.

Exit the conference room

When you have to leave the conference please press this button.

Note that this does not terminate the app it simply exits you from your current conference.

You can return to the conference room by selecting Return to Call.

To exit the app you need to sign out. Please see “signing out from the app”

Participant information / Inviting a new participant

The number to the top-right of the icon indicates the number of participants in the meeting,

including audio-only users.

Pressing this control provides details of the participants in a call – including whether they are

speaking or are muted, how they have accessed the meeting etc.

Selecting a name on the IN CALL roster will highlight the persons video if displayed on the filmstrip,

main display or in the grid-display view. Similarly, selecting a video window in the filmstrip, main

screen or grid view will highlight the attendees name and details in the IN CALL roster.

By right clicking on a name it is also possible to mute the audio of that attendee.



Inviting a new participant

When you host a jamvee™ meeting you may wish to invite someone from your contact list or dial-

out to a device. Press the call button , search for the name and invite them to

join your call, or type in their phone/mobile number using the format - International dial code &

number with first ‘0’ digit removed e.g. 33 123454321.

You can also invite someone using another video device by dialling the URI address of their

endpoint (e.g. [email protected]) or IP address is using H.323 compatible

equipment (using the regular IP address format xxx.xxx.xxx.xx e.g. 123.456.789.11).

Note: no “+” character, international access number or external dial-out digit is required, just the country

code and remaining contact number. This option is NOT available if you aren’t the host of the meeting

taking place.

Device Selection

During a conference you may choose to swap between devices which you have registered as

being available to you. For example, transferring from the app to the iPhone app, because you

need to leave, but still wish to take part in the conference.

See section 1.2,3 of this guide for more information.

In-Call Chat

Engage in an Instant Messaging / Chat session with participants in the call.

A chat session can be “persistent” meaning it maintains a permanent record of the meeting, and

the IM interactions between the people involved. This enables people in a group or team to carry

on from where they left off more easily, or for someone who did not attend a previous meeting to

catch up with the main questions asked during the meeting.

Chat can, however, be cleared individually for each virtual meeting room – meaning that a host

can clear the chat that occurred once the meeting is over, or before the start of a new meeting.

This means that potentially sensitive information that was part of the in-call chat session, can be

easily removed avoiding any potential issues with regard to privacy etc.

See the By Rooms section for more details.

System Settings

Please see Systems Settings section for more details

mailto:[email protected]



Access In-Call Controls

Opens up a menu on the right hand side of the screen providing you with in-call conferencing

control functions, such as inviting new participants, changing the screen layout, a keypad for

dialling or selecting DTMF control functions of other equipment, and System Settings, which

match those described in Personal Configuration section.

Choose Layout

Choose the layout that suits your requirement the best, including “filmstrip” modes, Hollywood

square layout, and various Content Sharing modes.

Please see layout options below:

Examples:

All equal view Speaker large view



Keypad

Opens a keypad to be used should you need to dial numbers or to send touch tones (aka DTMF

tones) to control other pieces of remote equipment or control the conference.

In-Call Information

Shows more complete information about the Room you are in, such as which attendees are not

on encrypted connections.

1.4 Participating in a jamvee™ meeting

Clicking the Call button opens the main Start a Call screen.

The user can make a call by typing in the entering the application or video system dialling details

provided to them, searching for a name of other registered users or dialling an audio call to a

phone/mobile.



Details of the dialling formats please refer to the details in the Welcome Email you received when

you were registered on the service or consult the jamvee™ Unified Communications dialling guide.

For a list of supported equipment please refer to the jamvee™ supported equipment list.

1.4.1 Adjusting the self-view window

You may move your self-view window into the 4 corners of the available screen.

Minimise Self-view

Self-view is removed and replaced by:

along the edge of the quadrant in which the self-view was positioned.

On an iPad/Phone device, tapping the selfview window enables the user to hide the selfview or

switch between the front and fear camera.

Video Mute

Disables the outgoing video, replacing it with a jamvee™ icon to show the far-end that you have

temporarily stopped your video.

Note: Muting your video does not mute your audio. You must do that separately by pressing the

“Microphone Mute” icon.

Front and Rear Camera Select (iPad/iPhone only)

You can select between the front and rear cameras on an iPhone or iPad device by pressing

this icon.

https://enterprise.jamvee.com/partners/enterprise.jamvee.com/resources/jamveeUC_dialling_guide_ALL.pdf

https://enterprise.jamvee.com/partners/enterprise.jamvee.com/resources/jamveeUC_Compatibility_List.pdf



1.4.2 Conferencing Control using Audio DTMF Tones

Audio conferencing keypad allows users to control certain aspects of a jamvee™ UC conference using the keypad

Host Controls

*2 – Next layout

*3 – Previous layout

*52 – Lock the call to anyone not in the room from joining

*82 – Unlock the call so people can join and participate

*96 – will mute all participants on all call legs on the conference (e.g. Lecture mode)

*97 – this command will unmute all participants on all call legs on the conference

*93 – this command will terminate/disconnect all parties in the conference

*6 – will toggle the local audio mute/unmute for the host

Participant Controls

*2 – Next layout

*3 – Previous layout

*6 – will toggle local audio mute/unmute for a specific user. If the host has muted all the participants, *6 will unmute the local audio for a specific user.

DTMF control also work when accessing the jamvee™ service via the following methods:

Phone via the PSTN

Lync 2010 and 2013 desktop client

Video conferencing room system, device or application (operating in SIP Mode) connecting to jamvee™ UC over the Internet or on a dedicated connection

1.4.3 Content sharing*

(* Available on certain devices – please consult table).

Selecting the Content Sharing icon opens up a list of documents, apps and monitor screens that

can be shared with others. This list is made of all documents and apps that were fully open at

the time the Content Sharing button was pressed. Any documents that are minimised will not

appear in the list. Any monitor screens available will always appear in the list.

Select what you wish to share

Note: If selecting a monitor please make sure that no sensitive data is visible before initiating the sharing

process.



Once selected your main window will disappear and you will be left with the self-view for you to

monitor yourself (unless you had minimised the self-view before you selected Content Sharing,

in which case your self-view will not appear).

It is recommended that you minimise all documents apart from the one you wish to share, to

make it simpler to maintain and manage.

A small notification appears at the top of the screen, stating SHARING: along with the name

of the document you are sharing.

Selecting the area provides the following options:

Mute Microphone

Change Screen Layout/Presentation options and Stop Sharing and return to standard

meeting screen.

1.4.4 Viewing content shared by others

You can view content shared by others on any video capable device.

Please refer to table for current list.

Select the Screen Layout button while viewing the content/presentation to change how is

appears with respect to the other attendees.

TOP TIP: You can “zoom” in to the content by:

PC/Mac – double-clicking on the screen displaying the content, or if you have one available, use a mouse-

wheel to zoom in and out.

iPad/iPhone – pinching the screen displaying the content.

This enables you to get a much clearer view of what is being shared with you.

It does not permit you to scroll independently through a document, but does overcome the

resolution issues when viewing content often experienced when using less sophisticated video

conferencing apps.

If the person presenting is using the jamveeUC app to present, then attendees using the

jamveeUC app can click on the content sharing screen and get the option to open the

presentation in a separate window. If this option is selected the presentation is moved to a new

window and the attendees appear in a separate video window.



1.4.5 Removing a participant from a conference you are hosting

To remove a Participant/Guest, hover over their IN CALL listing or video picture and click

Remove.

1.4.6 Muting the audio of a participant in a conference you are hosting

It is possible to Mute the audio of any attendee in a meeting you are hosting. This is especially useful if you

are receiving a lot of background noise from an attendee who is not aware of the levels of background

noise they are bringing into the meeting

You can do this by, selecting the name in roster in the Participants section (accessed using the

icon)

Click/Select the name and choose Mute audio.

If they are using the jamvee™UC app, the attendee will be given a notification advising them that they have

been remotely muted by the host of the meeting.

Simply repeat the procedure for a previously muted attendee to UnMute them.

1.4.7 Viewing participant/guest display name

To view a Participant/Guests login name click on the video window showing their face and their

login name will be displayed. You also have the option to remove them from the conference.

1.5 Other functionality

1.5.1 . Easy calling on an iPhone

On the iPhone you can initiate a call by tapping the name of the person you wish to call in the

participant list, or in the chat window.



2 Terminology, functionality & requirements

2.1 Rooms

In jamvee™ Unified Communications - ‘Rooms’ are virtual meeting rooms (VMR) in which people can interact

using multiple conferencing technologies, including; audio, video, web, instant messaging and presence

information, in a highly effective collaboration environment.

Every user is set up with one room. It is also possible to add additional rooms – dependent on this feature being

enabled by your administrators and the package that has been purchased.

Your Room is your personal collaboration space. It offers the ability to:

Host your meetings with any supported video conferencing system, jamvee™ app, browser or phone.

Chat with other jamvee™ account holders that are logged-in online, or group chat with jamvee™ account holders and participants with the jamvee™ UC app chat feature

Conduct collaborative sessions with high-quality audio, HD capable video and content sharing

Manage your sessions, remove participants for private conversations and more

Create and maintain contacts that you can add to your jamvee™ meetings

Easy views of recent communications activity – attendees, dates, times and duration of meetings

Some jamvee™ UC app users may want to stay signed-in all day, others may sign-in only to host or join a

jamvee™ conference.

The rooms can be set-up and provisioned by your suppliers technical support team, or via an online portal.

How a Room is accessed depends on 4 factors:

a) the call flow – how you are connecting to the service

b) the type of video conferencing device – what you are connecting with

c) If the user is already registered and authenticated with the jamvee service or not – are you registered

on the service

d) who owns the VMR – whether you are the host of the room

For example, if you are using the jamvee™ UC Desktop/Mobile App, you are automatically authenticated with

the service when you entered the service credentials (i.e. the jamvee™ service account login/password) during

the App installation.

To access a conference as a host/moderator the user can simply select an accessible VMR from the “Rooms”

tab in the App and push the “Join Call” button to enter the virtual meeting room. The user can also access

another user’s VMR by simply entering a Participant Call-ID URI from the “+Call” button on the App and pushing

the “Start Call” button.



2.2 Room owners/members

Owner – the person to which the ‘Room’ is associated (i.e. the account owner) when it is set up. The Owner is often referred to as the “Host or Moderator” of the ‘Room/s’ that are provisioned specifically in their account. An Owner can have one or more Rooms provisioned for their account, depending on the package purchased by your company.

Member – a member is another registered jamvee user (i.e. they have your own Room) that has been given special permissions by the Owner of this Room so they can manage it as if they were the Host/Moderator running the meeting. A Member can perform the same conference control options that the account owner can perform in their Room. This is accomplished by the Owner by simply adding members to their Room using the VMR editing capabilities in the jamvee™ UC Desktop/Mobile App.

2.3 User types

There are a number different User types who can join a jamvee™ Room:

Host/Moderator User – a host/moderator is a jamvee™ user that is able to start a conference when one or more participants have joined a Room. The Owner of a jamvee™ account is always a host/moderator of the ‘Rooms’ that are assigned to them when the service is first configured. In addition, any user can be given host/moderator privileges by simply adding them as a “Room member” using the editing capabilities within the jamvee UC Desktop/Mobile App.

Participant User – a participant is a user with a jamvee account that can access another users ‘Room’ via the correct Participant Call-ID. This permits access to a conference but without any host/moderator control - for example, a participant cannot remove people from a conference.

Guest User – a guest user does not have any account credentials on the jamvee™ service. A guest user must have a Participant Call-ID in order to access a conference hosted on the jamvee service.

2.4 Call-ID

The Call Identifier is a ten digit number followed by “.vmr” that is associated with a specific virtual meeting room (‘Room’) within the Owner’s jamvee™ account. A ‘Room’ has one or more Call-ID’s:

Host Call-ID – is associated with the host/moderator and should only be known and used by the owner of the ‘Room’ for security reasons. This Call-ID identifies the user as a host/moderator and automatically launches a conference once the host joins the call. Without the host/moderator the jamvee™ conference is never launched unless the ‘Room’ has been configured in the service portal not to need the host to launch the conference (i.e. using the “Single Call-ID”).

Participant Call-ID – is associated with the participant or guest in a conference and is provided by the host in the meeting invite to all meeting participants. The jamvee™ conference is never launched unless the ‘Room’ has been configured in the service portal not to need the host to launch the conference (i.e. using the “Single Call-ID”).

Single Call-ID – this Call-ID is used when a jamvee™ account user wants a ‘Room’ that can be used by any user, at any time, as long as they have the Single Call-ID. When configured, all attendees joining the ‘Room’ behave as a Host and have the ability to start the conference and control the conference as if they are the Host. Note that provisioning a ‘Room’ in this manner means that anyone that has the Single Call-ID can activate the conference, however, the registered Owner is responsible for and will be charged for its use.



2.5 Functionality by device hardware/OS

Function PC Mac

OS X

iPad iPhone Web Browser

using

WebRTC

* Chrome

Web Browser

using client

download

* IE 9 or more

* Apple Safari

High Quality Audio

High Definition Video

View a screen share

Content Sharing by you *

Zoom into content being shared with you

Instant Messaging / Chat

Delete chat messages

Incoming message notification config.

Adjust Audio/Video settings Audio Only

Self View

Advanced Settings (Echo Cancellation etc.)

Show Participants Name in Video Window

Active Speaker Notification

Presence

Search, rename or enter Room

Encryption

*Content only no presenter video. Application sharing and not desktop.



2.6 Minimum device requirements

Before you download a jamvee™ app, you’ll need to verify if your computer is supported and can meet the

minimum specifications. The recommended specifications to ensure support are:

- PC OS: Windows 7, 8 or 10

- PC Hardware: Dual Core processor and camera/speakers/microphone of a standard that matches your

quality requirements

- Mac OS: Versions 10.8+

- Mac Hardware: Macs that can support at least OS 10.8

- iPhone/iPad OS: Tested with versions 6.1.3 and 7.0.4



3 Warning & advisories

3.1 Send diagnostics

At times during your meeting, you may see a “SEND DIAGNOSTICS” pop-up similar to the one in the image

shown below:

1. If this pop up appears it means the meeting experience is compromised. It could be the video or

audio or both

2. Once you click the Send Diagnostics button, it generates server logs containing information about

the ongoing meeting only and not client logs

3. In case you wish to pursue this, then click on “SEND LOGS” and please open a case with the

jamvee™ Support Team to inform them that you generated a log file



4 Guide to icons and symbols

Main View

SYMBOL FUNCTION DESCRIPTION

Activity

View and access calls in

progress, upcoming calls

and recent conversations

People

See and manage your

‘favorites’, contacts and

search for people in the

directory

Rooms Access your room and

create new room



Top Bar


Make a call

Create or schedule new call

with one or multiple

participants

Connect a phone or video

device

Manage and connect video

endpoints or phones for a

multi-device call experience

User Account Menu

Using users initials, to help

access settings,

configuration, help and sign

out

Return to call Return to the active call



Badges and Status Indicators


View Badge

Main view log for Activity,

People and Rooms, this can

also include the number of

unread messages in a view

(under Activity, the number of

unread messages will show)

Conversation

Badge

The number of unread

messages in a conversation

Call Status The number of participants

currently in a call

User Status User is available

User Status User is offline

User Status User is in a call

User Status

No user status available to

display (e.g. is a phone or an

endpoint)



User Menus


Help and Information Access online help, version

info and diagnostics

System Settings Configure your microphone,

speakers and camera

Notification Symbols


About Further system or account

information

Error System Error

Warning System warning



Call Menu


Start/Join a call Begin a new call

Select the device to use to

Start/Join the Call

Select to use your

computer (PC or Mac),

iPad (for Screen Share),

dedicated video system or

audio/mobile phone

Leave a call

Leave a call allowing other

participants able to continue

without you

Return to call Return back to the active

call you left

Edit Edit room or call details

Use this Computer

Use this computer as your

device to join the video

meeting



View the screen share

See the presentation on this

screen – audio and video is

turned off.

Very useful for looking at a

presentation on you laptop

or ipad, while participating in

the meeting via a video

conferencing or

telepresence system

Use a dedicated video

system

Connect a SIP or H.323

compatible video system to

the call

Use a phone for audio

Use a separate phone for

the audio part of the

meeting you are attending.

Useful if experiencing poor

network connectivity or if

you need to still participate

in the meeting, but need to

be mobile

Return to main views

Enables you to look at the

main menus. You will still

hear audio, and continue to

send both audio and video

to the other attendees



People Menu


Start a call Begin a new call

‘Add a new Contact’

Make selected person a

personal contact to make

them easier to find and

communicate with

Contact Info View contact details

Edit Edit contact details



Call Controls


Mute microphone Mute your microphone audio

to others

Muted microphone

Indicates your microphone

is muted. Click again to

unmute

Activate Speaker

Engage the mobile phone’s

internal speaker*

*iPhone only

Screen Sharing

Share content from your

screen desktop or a specific

application window content

with all call participants

Connect

Manage and connect video

endpoints or phones for a

multi-device call experience



Full Screen Mode Toggle full screen view

Leave a call

Leave a call allowing other

participants able to continue

without you for a pre-defined

time

Add / View Participants

View a roster of people in

your meeting and add

additional participants if

required.

Note the number top right

reflects the total number of

people in the call (whether

via audio and/or IM as well

as video) – in this example 2

people

Instant Chat

Add or view instant

messages that are taking

part as part of the meeting.

Messages are persistent –

i.e. old messages from

previous meetings can be

Seen – unless use Delete

Message option in Rooms

screen

System Settings Configure your microphone,

speakers and camera



Extended Call Panel View Layout, Keypad and

Call Details

Call Layout Change how you view the

call

Number Pad Number dialing for entering

a Call-ID or Passcode

Call Details

Information on the call –

including VMR room, start

time, duration and encrypted



Self-View Controls


Hide Self View Minimize self-view

Disable Camera Disable video streaming

from device camera

Restore Self View Restore self-view from

minimized state

Switch between front and

rear camera

(iPhone and iPad only)

Select the camera you want

to use to send video to the

other attendees.

Typically, front-facing for

attending the meeting and

rear-facing to show

attendees an object, scene

or view



Participant View


Screen Sharing

Participant is sharing screen

content from their desktop

or a specific application

window content with all call

participants

Active Speaker Indicates who is the current

active speaker or speakers

Microphone Muted

Participant’s microphone is

muted

Presenting The participant is presenting

Connecting The participant is

connecting

Audio Only

There are participants who

are not sending video



Participant Issue

There is a problem with the

participant’s audio or

network connection

Call Call additional participants

during a call

Invite Send out an invitation during

a call

Activate Speaker

(iPhone only)

Activate the internal speaker

on the iPhone



Settings and Info


Sign Out

Completely sign out from

the client

Turn Camera Off Turn your camera off or on

Camera Settings

Configure advanced camera

settings

Mute Microphone Mute or unmute the active

microphone

Test Microphone

A blue bar is used to

indicate the audio level

being detected by the

microphone

Test Speaker Audio Test the speakers



Help

Your online help

Diagnostics Save a report for

troubleshooting

About Find out the version number

of the client you are using

More Settings

Configure preferences

and advanced audio and

video settings.

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