James O’Neill IT pro evangelist, Microsoft UK .
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Transcript of James O’Neill IT pro evangelist, Microsoft UK .
James O’NeillIT pro evangelist, Microsoft UKhttp://blogs.technet.com/jamesone
Microsoft Confidential
Microsoft Confidential
Communications chaos
Phone tag, voice mail jail, E-mail overload
Too many devices, too little time
Microsoft Confidential
Voice communications through PBXVoice communications through PBX
E-mail communications through PCsE-mail communications through PCs
Voice communications through IP-PBXsVoice communications through IP-PBXs
E-mail, IM, web communications through PCsE-mail, IM, web communications through PCs
Microsoft Confidential
Communications are either synchronous
Voice conversations, Video Conferencing, IM
Or AsynchronousFaxes, e-mail, voice mail
Unified in the sense of bringing all the Asynch into one place.Major investment in Exchange 2007
Voice mail and fax into [Outlook] inboxListen to e-mail when you call in for messages
Microsoft Confidential
We communicate with people,not addressesWe have a huge choice of mediaThe best medium varies:
Would you phone someone you knew to be out?Would a chat save a long e-mail exchangeEver ask “is this a good time for a call”
Choice of medium driven by presence
Microsoft Confidential
On Holiday for the next weekIn a meeting for the next 30 minsAround, but not at their PCAt their PC but with a “do not disturb” signAvailable
... Wouldn’t it be good to know ? ... Wouldn’t it be good to know ?
Microsoft Confidential
Wherever I see a name,I see also see presence.
Presence in Microsoft apps.
Microsoft Confidential
If you can see presence you can choose your mode of communication. 1:1 or multi-partyVoice, Video, data-conference, IM, Mail ....Let the computer place the call
To speak to one of my contacts , why must Ikey in their address on the voice Network ?
Microsoft Confidential
Click to call ...Every phone number can (should) be a tel: URI
Richer call managementWhat is today’s protocol for call transferCan you set up a conference call easily ?
Information about inbound call Caller ID on “Toast” Why shouldn’t voice calls have a subject
Voice integration
Microsoft Confidential
Easy to move between them IM ... “Are you free for a call” [Click]Voice ... “Hey James .... If you could see”. [Click]Data conference... “We need Dave...” [Click]
Develop new conferencing experiences ...
Microsoft Confidential
Immersive virtual meetingsActive speaker and panorama viewsViews synchronized with data
Revolutionary experienceRecord and playback meetingsSuitable for every meeting room
Microsoft Confidential
RememberWhere I see a name I see presence I want to communicate with people so...
Where I see presence,I should be able to
start a conversation (in the right medium)
Microsoft Confidential
Make any phone number you display a tel:uriPresence enable applications
Web applications have easy code sample codeSDK for forms applications
Think about demand for customer contact in more media than phone / e-mail
Microsoft Confidential