Link generator Nokia: Creator of a global tool which: • Allows the creation of tracked links to partners • Attributed by channel (Facebook, Bought

Media, etc.) In 6 months this accounted for 30% of all traffic to partner sites from all Nokia properties. These leads are 1 of 4 Nokia Online KPI’s.

Technology, Media and Telecoms

Customer satisfaction raised YOY by 35% at T-Mobile – to highest European T-Mobile CSat rating.

Online upgrades increased 168%

Vision: To be bold in how we present page content and design…engaging user experience that simplifies and informs

UCD review Virgin Media check out = 43% conversion increase

Individual professional review the Virgin Media funnel, optimised for conversion, increase based purely on flow changes.

Team building

Recruited and mentored team of UX designers, UX specialists to deliver best practice in all online work.

Illustrated meeting notes

“I found James’ work to be creative, accurate and a great

way to bring my speech to life after the fact!” Chris

Capossela. Executive Vice President and Chief Marketing

Officer, Microsoft

“I would say that I always enjoyed your visual summaries -

they were fun, accurate and inspiring.” Tuula Rytila, CMO

Mobile device Marketing at Microsoft

Thank You James Hoeksma is at: jameshoeksma@hotmail.com +44 7949 918 500