Jade Collins

Contact number: On request Email jadecollins461@gmail.com

Important Factors Administration skills of a high standard Excellent customer service skills Flexible and Reliable and Honest Professional telephone manner Computer literate Strong/fast ability to learn new roles Holds a Full UK Driving Licence – Clean Educated to Degree Level Great Microsoft Office experience

Professional, Punctual, Passionate. I am a hardworking individual, and hold the ability to work alone or with others. I would consider myself to be friendly, positive and dedicated.

Qualifications 9 A-C level GCSE grades including English, Maths and Science. 4 AS Level grades in English Language/Literature, Psychology, Law and I.C.T. 3 A Levels focused on Law, I.C.T and Psychology. Upper Second Class BSc Honours degree in Criminology.

Skills

Ability to use Microsoft office word, PowerPoint, Excel and Publisher on windows and Mac. Ability to learn systems quickly, for example bespoke systems, financial systems and others such as

Oracle. Analyse documents/reports very quickly to pick up discrepancies and similarities Can organise and prioritise workload accordingly Great communication via face-to-face, telephone and email Telephone etiquette Spread sheet management Can produce high quality and individual quotations Sales techniques Can write effective blogs and articles Can confidently use/run social media websites Able to use photocopiers, scanners, franker’s and fax machines Diary management Complete tasks quickly and efficiently/work on own initiative with minimal supervision Stationary, equipment and work wear ordering

Employment History

September 2007, June 2008, Sales Assistant, working for Clarks.Working for Clark’s meant that I spent a majority of time with customers of all ages and backgrounds. I had to sell face to face to hit targets, complete general tasks such as retrieving stock and handling cash, and attend a shoe-fitting course.

July 2008 March 2009, lived in Australia.March 2009, moved back to the UK.

April 2010, August 2012, Sales Assistant, Clarks (different branch).My role this time involved more intense sales with targets that were aimed at shoes and accessory selling (bags, purses) as well as shoe care. These sales were more challenging as it meant introducing products that were not on their list to buy. Additional tasks to previous included carrying out refunds and large stock moves. I also had to attend another training course. Sales targets were given each day on and I had to hit certain percentages, if this percentage was hit numerous times and the shop did well we would get a bonus.

June 2012, May 2015 – Administrator working for Nationwide Vehicle Contracts.

This was a temporary role, which became permanent from hard work and commitment. I worked two jobs for two months; eventually leaving Clarks once the job at Nationwide became permanent. I worked part time whilst at university and once graduating, was employed full time.

My current responsibilities include: Answering the phones and making outbound calls Answering/resolving customer queries ensuring the correct data protection measures are met

beforehand Booking vehicle deliveries with customers Chasing business clients for necessary paperwork Checking files have been invoiced and checking figures to avoid discrepancies Checking & Sending financial contracts Filing paperwork and files in a logical order Hitting Targets for quarterly bonus Meeting and greeting customers who entered the premises Photocopying/scanning Responding to and sending emails Sending post including special and recorded deliveries Setting up Gap Insurance policies Sorting and allocating large quantities of post Taking payments via Worldpay Updating and maintaining spread sheets Using and adding funds to the Franking Machine Using finance company systems including Network, Lex Autolease, and Arval finance. Using the companies bespoke intranet system in order to update customer records, vehicle records

and amend figures. Vehicle demonstrator inspections

Nationwide was a very demanding and fast paced. It involved a heavy workload and entailed a lot of prioritising/organising. I am very confident in the above-specified skills.

June 2015 – July 2015 – Administrator/ Case Handler working for Consultant Medical / Dr Akhtar Khan

I worked for Consultant Medical for just under 1 month, whilst attempting to secure a career. This job was high demanding and involved a lot of prioritising. My role included:

Managing Dr Khan’s diary Adding patients onto the DGL Practice manager system Arranging appointments with patients Completing medical questionnaires with patients Entering data onto the companies bespoke system Creating templates for Orthopaedic Reports Using different Medical agency systems such as docslot, Corex and Vu Adding appointment times for Medical agencies

Cancelling, & rearranging appointments/re-examinations Ensuring double appointments were made where injuries were severe Cross referencing data to ensure validity Giving updates to agencies and solicitors when needed Answering the phone and dealing with queries

July 2015 – Present – Internal Technical Sales Support Administrator working for Hünnebeck, Brand Energy & Infrastructure Services UK Ltd

A leading Formwork and Infrastructure company. My role here is fast paced and unique, with the majority of the work being carried out to assist the sales reps. My responsibilities include:

Generating client specific quotations using excel, word and Adobe PDF documents Gathering data to produce financial figures Managing the sales weekly reports Generating actual vs. KPI’s on a monthly basis Running reports for the branches and clients through Oracle Identifying potential projects/contracts that may require formwork Generating Addendums Generating training certificates Spread sheet management- this includes and allows for:

- Generating the commission reports for the month- Creating the weekly salesman reports- Maintaining the Quotation register- Maintaining the Pipeline report (Forecast)- Business development management (Detecting, updating and maintaining

future potential jobs)- Updating stationary ordering report- KPI reports- Maintaining stationary ordering spread sheet - Maintaining training completion spread sheet

Hobbies and Interests

During my spare time I like to occupy myself by going to the gym, and I attend classes such as circuit training and spinning.

I enjoy taking the dog for long walks through the woods, going for meals, trying new foods and relaxing at home.

I also run a business Facebook page for my partner who works for himself as a qualified Joiner. This includes keeping information up to date, uploading pictures, and liaising with customers who may have queries or request quotations. I also type up professional emails, letters and invoices.

References

Chris Skinner – Assistant Manager, Clarks. Can give details on request.

Luque Skeet – Manager, Clarks. Can give details on request.

Tina Patel –Tutor, University of Salford. Can give details on request.

Samantha Goodwin – Administration Director, Nationwide Vehicle contracts. Can give details on request.

Mark Smith – Managing Director, Nationwide Vehicle Contracts. Can give details on request.

Glenn Nutsey – Sales Director. Nationwide Vehicle Contracts. Can give details on request.