JACQUELINE C RUFFIN _ RESUME_NEW
-
Upload
jacqueline-ruffin -
Category
Documents
-
view
126 -
download
3
Transcript of JACQUELINE C RUFFIN _ RESUME_NEW
JACQUELINE RUFFIN 3941 HEMINGWAY DR | POWDER SPRINGS GA 30127 770.596.1496 | [email protected]
“...Jacqueline is an employee
who I would be happy to have
work for me again… I
recommend her with the highest
regard.”
Phil Aiello, Manager
UPS Automotive New
York
“...Ms. Ruf f in is reliable and
dependable, my go to person.
She would go above and beyond
whenever the need arose...”
Leonard Street, Center
Manager UPS, Roswell
GA
“I am a person through which
things get accomplished”
Jacqueline Ruffin,
Customer Service
Professional
Experienced Customer Service Professional
I have over 20-years’ experience providing customer support and resolution. Seeking to have the opportunity to contribute to the continued
growth and success of the UPS brand.
● Hold Bachelor’s Degree in Organizational Management.
● Certificate of completion OASIS Leadership Academy.
Education
Bachelor Degree in Organizational Management NYACK College - ADCP, New York, NY. 2006
Pursued Bachelor of Arts in Social Work
Lehman College, Bronx, NY. 1986-1987
Associate Degree in Liberal Arts
Borough of Manhattan Community College, New York, NY. 1983-1986
High School Diploma Julia Richman H.S. New York, NY. 1979-1983
Key Qualifications
Honest communicator with excellent interpersonal/people skills.
Constructive thinker with strong written and verbal communication skills.
Extremely resourceful with the ability to solve problems and achieve win-win outcomes.
Dedicated to building productive relationships, resolving complex issues
and winning customer loyalty.
Experiential Learning
Through the process of time I have developed knowledge, skills, and values from direct experiences inside and outside the traditional academic setting. My experiential learning encompasses a variety of activities including internships, service learning, undergraduate research, and other creative and professional work experiences. I have experience in interdisciplinary learning, small group facilitator, leadership, and other
professional and intellectual skills.
Computer Skills
● AS 400 Computer System, ORACLE ● Microsoft Windows®, MS Word, MS Publisher, Adobe Photoshop ● Working knowledge of the Internet, some HTML.
Employment
United Parcel Service
Operations Management Specialists, 2007 to Present | Roswell, GA ● Redirect negative situations into positive outcomes ● Research to prevent/resolve service failures using available
customer systems. ● Provide timely follow-up with all customers on messages,
delivery change requests, concerns, driver follow-ups and package status updates.
● Effectively communicate actions and commitments to customers to productively handle complex conversations.
● Monitor the planned, organized and daily assignment of all pickup and delivery work in the package center.
Administrative Assistant, Automotive, 2001 to 2007 | New York
● Perform data entry, light bookkeeping and other administrative duties.
● Verify and process bill payments, credits, etc.: maintain and update account information.
● Create and update spreadsheets utilizing Excel; track and maintain inventory.
Tele-servicing Representative, 1996-2000 | New York
● Respond to customer concerns, billing inquiries while providing excellent customer service.
● Make cold calls; initiated new sales leads; provided general information to clients.
● Acted as liaison between clients and the various departments throughout UPS.
Administrative Technician, 1990 to 1996 | New York ● Sorted and distributed incoming/outgoing mail to various
departments. ● Performed data processing/date entry into AS400 System. ● Performed troubleshooting and problem solving as required.
Customer Service Representative, 1988-1990 | New York
● Answered voluminous in-bound telephone inquiries; handled customer concerns.
● Tracked packages; performed data entry and all facets of customer service.
Auditing Clerk, 1985-1988 | New York ● Audited and checked packages ensuring proper shipping
procedures were intact. ● Reviewed and updated paperwork for shipments; handled
revenue recovery in accordance with company guidelines.
References furnished upon request