Jacqueline Brown

Address 9G Elmbank Terrace, AB24 3PW

Telephone 01224 645934

Mobile 07972010642

Email eliw10@ymail.com

Pofessional Profile

A proactive and conscientious individual with over 17 years experience in customer

service/Internal Sales. Proactive in approach with a commitment to the delivery of a first class

customer experience. With excellent communication skills I build and maintain collaborative working/client relationships at all levels. I strive to achieve excellence in everything I do. I am now seeking a new and challenging opportunity to utilise my transferable skills and build on my experience to date.

Key/Transferable Skills Communication - Excellent communication skills (written, spoken and presentation)

Customer focused and committed to the delivery of continuous improvement, efficiency and

value for money.

High effective organisational skills, adapts to change.

Ability to establish priorities, work to tight deadlines and handle multiple concurrent activities.

Good knowledge of Microsoft packages including word and excel. SAP and Sage.

An understanding of how to use levers to win a negotiation and also understand the need for a

win/win outcome to ensure future success.

High degree of personal integrity and professionalism.

Employment History

First Hose – June 2014– Present (Made Redundant 24.03.2016)

Internal Sales Coordinator

Maintaining major contract (Halliburton) along with the Account Manager

Processing quotes and following them up using my effective telephone skills.

Processing purchase orders and ensure on time delivery.

Be proactive in achieving targets.

Answering telephone enquiries/complaints in a timely manner.

Product procurement/sourcing

Hydrasun Ltd – October 2010 - June 2014

Customer Account & Sales Analyst

To support the customer account management process by providing ongoing analysis of progress being made with regards to relationships and contact management developed within our key designated clients.

To ensure statistical analysis of sales trends by market sector and customer grouping.

To support the opportunity pipeline sales process.

Internal Sales – International

Mainly looking after clients in the USA. Largest Clients - Offshore Technical (USA) and Trident (Australia) Building relationships with decision makers in order to grow new business.

Processing quotes and following them up using my effective telephone skills.

Identify critical needs, assess and action.

Being a main point of contact for resolving issues. Processing purchase orders and ensure on time delivery.

Be proactive in achieving targets.

Answering telephone enquiries/complaints in a timely manner.

Achievements - Offshore Technical, Houma, USA. Successfully increased spend from £0-£120K per annum by effectively meeting Clients bespoke request, liasing with various Company departments to achieve and exceed Clients expectations.

Arco Jan 2002-Oct 2010

Senior Customer Services Advisor/Trainer

Looking after dedicated major accounts. Wood Group, Marathon Oil, Diamond Offshore. Attendended Management Training Courses. Assisted Customer Services Manager in recruitment process.

Processing quotes and following them up using my effective telephone skills.

Processing purchase orders and ensure on time delivery.

Be proactive in achieving targets. Answering telephone queries/complaints in a timely manner. Responsible for assessing priorities and re-allocating resources. Involved in the radical change of procedures, taken the changes in my stride and encouraged

the sales team to embrace them.

Part of the training team. Developing staff in selling skills, negotiation/closing skills, dealing with buyers on the telephone and developing listening skills. Taking charge of the sales team in

the absence of the Customer Services Manager.

Greenham Trading Ltd – March 1999 – June 2002 Internal Sales

Maintaining existing accounts. Processing quotes and following them up using my effective telephone skills.

Processing purchase orders and ensure on time delivery.

Be proactive in achieving targets.

Answering telephone queires/complaints in a timely manner.

JNW Services Ltd – June 1997 – March 1999 Sales Administrator

Process delivery notes.

Procure items from various suppliers.

Answering telephone queires/complaints in a timely manner.

Maintaining warehouse inventory (stock cards)

General office duties.

Education

Viewforth High School Kirkcaldy Kirkcaldy College of Technology - 705/7061 City and Guilds General Catering Voluntary Experience

Cats Protection League - Home Vistor

Interests

Writing, Roman History, Art and Photgraphy.

Additional Information

Full clean driving licence

Reference available on request.