Clifford E. Jackson7317 Mockingbird Lane ∙ Texas City, Texas ∙ 77591 ∙ 832-494-7263 ∙ cliffjack1985@yahoo.com

Objective

Self-motivated, hardworking professional seeking a position with a dynamic company. Dedicated, client-focused individual with outstanding skill sets and problem-solving skills.

Education

ITT Technical Institute, Webster, Texas June 2010Associate of Applied Science, Computer and Electronics Engineering Technology

ITT Technical Institute, Webster, Texas March 2012Bachelor of Science, Information Security Systems

Summary of Qualifications

• IP Phones/Network Cabling• Operating Systems• Microsoft XP• Windows 7• Microsoft Outlook• Microsoft SharePoint• VMware• Microsoft Project• Active Directory

Employment History

SunEdison/Hemmersbach Pasadena, TX April 2015- February 2016Desktop Support

• Test, image and clean PCs, laptop, monitors, printers, and other related hardware.Maintain, analyze, and troubleshoot, software and computer peripherals.Set up, configure and add all hardware. Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 00/03/NT, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, SAP, Active Directory, etc).

• Assist Corporate Desk Side Support technicians with large IMACs.Assure that all tickets requiring follow up work and/or calls receive appropriate attention.Provide technical support to end users via telephone.

• Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical/process issues that be used to improve overall service.

Dell/AIG Houston, TX May 2013- December 2014Desktop Support• Execute service delivery (IMAC, Break Fix, and Desk Side Support) according to

Managed Client Policy & Procedure Guide. Coordinates with Client End User on expectations and availability to conduct Managed Client Services.

• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Clients Assets in campus/ remote locations. Identifies potential issues that could adversely impact End User experience and follows through on actions steps.

• Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical /process issues that be used to improve overall service delivery.

CDI/IBM Corporation, Texas City, TX May 2012-March 2013IT Help Desk Technician • Provide help desk support and resolve problems to the end user's

satisfaction. Monitor and respond quickly and effectively to requests received through the IT help desk

• Assign users and computers to proper groups in active directory. Handle trouble shooting calls on a daily basis for both hardware and software related concerns

• Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the help desk tracking software. Install, test and configure new workstations, peripheral equipment and software

BearCom Wireless Worldwide, Deer Park, Texas December 2010-April 2012Desktop Support Technician• Maintained computer equipment and hardware within parameters. Including multiple servers, desktops, and laptops ranging in different specs and operating systems.• Handle trouble shooting calls on a daily basis for both hardware and software related concerns. Refer unusual problem to IT Manager, third party vendor or co-workers for consultation. Maintained help desk for daily PC related problems— Respond to inquiries and requests for assistance with computer and telephone systems and PCs. Identify, analyze, coordinate and provide advice to assist users to resolve problems.