Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2017 ... 2020 Fireside Chat (2017).pdf · ©...
Transcript of Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2017 ... 2020 Fireside Chat (2017).pdf · ©...
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
CIF 20/20 Fireside Chat – 2017 update
Jack Henry & Associates, Inc.®
© 2017 Jack Henry & Associates, Inc.®
Legal Disclaimer: Dates contained in this document are
provided as estimates only and can be changed at any time
at the sole discretion of Jack Henry & Associates, Inc. This
information may not be incorporated into any contract and
should not be relied upon in making purchasing decisions.
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
BEC 2016: Record Attendance - 2,170
• CIF 20/20 370
• Core Director 101
• SilverLake 842
• CEO Forum Attendees 116
• Guests 59
• Prospects 20(representing 14 banks)
• Jack Henry Associates 387
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
National and Regional User Groups (RUGS)
• CIF 20/20 Board
– President: Mary Janzen, Coulee Bank
– Vice President: Todd Hamm, Bank of Clarendon
Gulf States Northern Illinois South Central
Southwest South Carolina Oklahoma Sooners
Midwest North Rocky Mountain Heartland (OH,PA,WV)
Texas Mid Atlantic Smoky Mountain
Northeast Great Lakes Arkansas/Mississippi/Tennessee
Midwest South Midwest Central
© 2017 Jack Henry & Associates, Inc.®
Thank You for Your Business |
Welcome!
© 2017 Jack Henry & Associates, Inc.®
Your Presentation Team Today
Mark ForbisChief Technology Officer
Ron MosesConsumer & Commercial GM
Stacey ZengelJH Banking President
© 2017 Jack Henry & Associates, Inc.®
Presentation Support Team
Kevin SligarSr. Director, Software Eng.
Susan GeissBanking Operations GM
© 2017 Jack Henry & Associates, Inc.®
• A LOT of listening
• Visiting with many customers and prospects
• Melding together the JH Banking team and brand
• Enhancing our customer communications
• Working very closely with our sales team
• Analyzing our business
• Planning for the future
• Thinking through how we can be even better
So, what have I been doing all year?
© 2017 Jack Henry & Associates, Inc.®
• Merger & Acquisitions
– Continuing at a steady pace compared to prior years
• In-To-Out transactions continue
– Security, regulations, and technical talent attraction driving outsourcing
• Competition for new business is very keen
– Consultant driven
– Price sensitive
– Term & conditions almost always heavily negotiated
• New business often payments or consumer driven
• We have an accountability, innovation and delivery focus
• We have an efficiency & process improvement focus
Our JHA Banking Brand Environment
© 2017 Jack Henry & Associates, Inc.®
• Loans are returning to “normal”
• Payments & consumer culture
• Marketing influence – CMO
• Employing a “Self Service Strategy”
• Margin Compression = Pressure on Fee Income
• Bank Management Churn including “Generational” Turnover
• Branch Repositioning & Re-Sizing
• Vendor Management
• Efficiency Focus
Banking Industry
© 2017 Jack Henry & Associates, Inc.®
• Enhancing our customer communications
– “Fireside Chats”, “Top 10” priority lists, customer visits, daily announcements
• Knocking down the perception of any silos
– Providing an increased JH Banking Brand view to customers
• How can we gain efficiency & improve as a brand?
– Continuous Process Improvement, Blue Hammer
• Sales - Continuing our momentum
– 2013-2016 – 77 customer additions
• Staying Focused on our Top 10 priorities
– Communication - Execution - Accountability
Key Items on My Radar
© 2017 Jack Henry & Associates, Inc.®
Look For The Signs
= Missed Commitment
= Completed
= In Process
= Date Change by Jack Henry (will also have accompanying reason)
© 2017 Jack Henry & Associates, Inc.®
Jack Henry Banking FY2016 “Report Card”
© 2017 Jack Henry & Associates, Inc.®
FY2016 Jack Henry Banking Top 10 List
SilverLake Available Now ✓All screens with 2016 ✓
CIF 20/20 Available in 2016 ✓All screens in 2016 ✓
Core Director Available with R2015 ✓Xperience framework with R2016 ✓
Teller SilverLake Teller Available ✓CIF 20/20 Teller Available ✓Core Director Teller – R2017
Roll-out Formed JH Banking Client Services ✓
Education Updating eLearning for Xperience in process
1Xperience
© 2017 Jack Henry & Associates, Inc.®
© 2017 Jack Henry & Associates, Inc.®
2Branch
Anywhere
SilverLake - Available Now ✓
CIF 20/20 - Available Now ✓
Core Director - Available Now ✓
ARGO - Account opening dependent upon platform services
OnBoard - Account opening dependent upon platform services
FY2016 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
Branch Anywhere
© 2017 Jack Henry & Associates, Inc.®
3JHA Strategic
Initiative
Support
Mobile - Consumer & Commercial, Banno
Commercial Cash-Management - Available ✓
Treasury Management - CY2017
OnBoard Deposits - SilverLake & CIF 20/20– Available ✓
ACH Manager Integration – SilverLake & CIF 20/20 - Available ✓
FY2016 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
4SilverLake
Real Time
Business Services - R2016 ✓
ACH, Check - batch services – FY2017
FY2016 Jack Henry Banking Top 10 List
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5Multi-Billion
Dollar Project
Comments:
• Documenting functionality of our banking product
offerings by asset tier ✓
• Documenting product life cycle status of our
banking product offerings ✓
FY2016 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
6OutLink
Disaster
Avoidance
iASP Implementation
• Replacing software replication (MIMIX) with
hardware replication. CY2018 target ✓
FY2016 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
7JHA Call
Center
Expansion
Sales Focus - We have hired four sales Associates ✓
Focusing on Overflow - M&A, Card re-issues, etc. ✓
Focusing on After Hours - Competitive advantage for our banks ✓
SilverLake - Available ✓
CIF 20/20 - Available ✓
FY2016 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
8Power On &
Workflow
Deliver the Banking Marketplace. ✓
FY2016 Jack Henry Banking Top 10 List
Comments:
• A customer must have Xperience to access the marketplace.
• Rights will have to be granted by a customer’s administrator to
access the marketplace.
• The Marketplace can be then accessed from the For Clients
Portal – Tools & Administration.
© 2017 Jack Henry & Associates, Inc.®
© 2017 Jack Henry & Associates, Inc.®
9User
Acceptance
Test (UAT)
User Testing Options
• Integrated & Non-Integrated ✓
Comments:
• Document Product Support of UAT ✓
FY2016 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
10JH Banking
Process
Improvements
• Client Notification Improvements
• eLearning Training Update Process Improvement ✓
• Implementation Analyst Time to Contribution ✓
• iSeries Core Defect Improvement Plan
• Item Processing Automated Memo Post
• Item Processing Center X9 Capture Improvements
FY2016 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
Regulatory changes can impact our top 10.Dates contained in this document can be changed at any time at the sole discretion of Jack Henry & Associates, Inc.
INTEGRATION
INITIATIVES
BLUE
HAMMER
PROGRAM
PAYMENTS
INITIATIVES
CASH
MANAGEMENT
INITIATIVES
PROCESS
IMPROVEMENT
INITIATIVES
ENTERPRISE
RISK
INITIATIVES
PLATFORM
INITIATIVES
1 2 3 4 5
6 7 8 9 10
MOBILE
INITIATIVES
ENTERPRISE
MESSAGING &
ALERTING
INITIATIVES
OUTLINK
INITIATIVES
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
1MOBILE
INITIATIVES
Banno Mobile• Transfer & Loan Payment Improvements – ✓
• Check Image support – ✓
• Basic eStatements (view only 4|sight only) – TBD
• 3D Touch support of iOS – TBA
• Treasury Management Integration – TBA
Banno People• User activity timeline – ✓
• Reports (User Activity, Product Activity, Money Movement Activity) – ✓
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
1MOBILE
INITIATIVES
Branch Anywhere• All Cores - Available ✓
• Account Opening - See platform initiatives
• Commercial Cash Management - TBA
• Treasury Management Integration – TBA
• ENS Communication - TBA
goDough• User Interface enhancements – 6/30/2017
• Password expiration prompt & end initiated password change – ✓
• Treasury Management Integration - TBA
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
PAYMENTS
INITIATIVES
2 EMV• Rollout continues - Available ✓
Fraud Concierge Services• Beginning to work with clients on proactive fraud strategies – ✓
• Launch – 12/31/2016
Faster P2P Settlement• Ability to receive money on Visa debit card vs checking acct. ✓
• 3rd Party Provider Evaluation – 12/31/2016
Full Bill Detail (iPay)• Complements existing ‘summary info’ ✓
• 19 Payees available today ✓
• Enable eBill Detail for 80% of eBill activity – 4/1/2017
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
PAYMENTS
INITIATIVES
2EPS New Biller Direct Solution - SmartPay Biller Direct
• Convenient electronic bill presentment and payment (EBPP) solution – ✓• Allows businesses to:
Store, view and deliver invoice information to their customers
Facilitate online collection of amounts due
Export payment data files.
Cardholder Awards and Campaigns• Working to completely revamp our approach to driving increased card users and
transactions – TBA
• Finalizing Vendor decision – 12/31/2016
FY2017 Jack Henry Banking Top 10 List
Digital Wallets• ApplePay-JHA has 12.5% of entire issuer market - Available ✓
• BETAs in process for Samsung-Android Pay -10/30/16
© 2017 Jack Henry & Associates, Inc.®
Cash
Management
Initiatives
3 Commercial Cash Management
• SilverLake Available ✓
Treasury Management
• SilverLake – beta CQ1 2017/GA Q2 2017
Comments:
Commercial Cash Management
• Currently only available to SilverLake customers
• Actively evaluating ability to offer to CIF 20/20 customers
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
Enterprise
Risk
Initiatives
4Fraud Management System Conversion to Falcon
• Parallel scoring since Oct 2015
• Early adopters in May 2016; full conversion in June 2016
Enterprise Risk Mitigation Solutions (ERMS)• AML Module – 05/01/17 (SilverLake beta)
• Fraud Module
• Card Services Module
• eFraud Module
• CTR Module
FY2017 Jack Henry Banking Top 10 List
Cardholder Alerts and Controls• Working with outside vendors and JHA mobile on solution - 06/30/17
© 2017 Jack Henry & Associates, Inc.®
Platform
Initiatives
5OnBoard Deposits
• Expose Account Origination Business Services – 03/31/17
• Performance improvements (next phase) - CQ1 2017
• High priority Streamline identified gaps – through 06/30/17
• Core Director availability – CQ4 2017
• WKFS Expere Integration – CQ4 2017
OnBoard Loans• Core Director early adopter availability – 06/30/17
• Expose Account Origination Business Services
Late calendar Q1 2017 (initial coding complete, awaiting beta)
• WKFS Expere integration – ongoing through calendar 2017
• Military Loan Act – 09/30/16 ✓
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
Blue Hammer
Program
6Product
• Banking Core strategy – 1/31/2017
• Customization Review - ✓
• iSeries Core Defect Management – 03/01/17
• Additional Product Features List – 12/31/16
• Xperience technologies roll-out - Green Screen & Browser Laid to Rest– 12/31/18
Services • Customer Program Management - ✓
• Implementation Project Management consolidation – ✓
• Improved Incident Notification (Internal) - 12/31/16
• Improved Downtime Coordination– 10/30/2016 ✓
• Improved Incident Notification (Customers) - TBD
• Service Level Standards support in jSource – 03/31/17
• User Acceptance Test (UAT) improvements – Phase I ✓ Phase II TBD
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
Blue Hammer
Program
6Sales
• Billion dollar sales enhancements – 12/15/16✓
• Product demonstration enhancements – 12/15/16✓
• Sales tools automation* – 12/15/16✓
• Continuing Education Curriculum* - 12/15/16✓
• Prospecting and nurturing campaign* - 12/15/16✓
Marketing • BEC Planning – 11/30/2017
• SI Planning – 05/30/2017✓
• Internal Initiative Visibility ✓
• JHA Banking Marketing Plan✓
Legal • Contract Modernization- Phase I
• Phase II – 12/31/16
• Phase III In Process – 2/1/2017
• CWR standardization –
FY2017 Jack Henry Banking Top 10 List
*Complement to Blue
Hammer Program
© 2017 Jack Henry & Associates, Inc.®
Enterprise
Notification
Services (ENS)
7Enterprise Framework - Available ✓
Framework Adoption with e-mail support • Teller support - ✓
• 4|sight support - ✓
• Treasury Management – 6/30/2017
• Commercial Cash Management – 3/31/17
• CPS OTP Services – 6/30/17
• Synapsys – 6/30/17
• Other Products – TBA
Framework Adoption with text support • iPay - Beta target 2/28/2017
• CPS OTP Services – 6/30/17
• Synapsys – 6/30/17
• goDough, Banno, NetTeller – TBD
• Other Products- TBA
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
Integration
Initiatives
8Enterprise Integration Competency Center
• Organizational unit for governing application integration
• Serves as discovery and scoping efforts for JHA’s integration activities
• JHA Management submitted & reviewed by EICC Committee
• Once approved, committed to development backlog
FY2017 Jack Henry Banking Top 10 List
• All Cores: Same Day ACH
• All Cores: Financial Performance Suite
• All Cores: R360 with NetTeller – TBD
• All Cores: RDA Integration – 3/1/2017
• Teller Capture/Thin Client Support – 6/30/2017
• Onboard/NetTeller Integration for Opening Accounts
© 2017 Jack Henry & Associates, Inc.®
Integration
Initiatives
8 Commercial Lending Center • Contact & Account Information into CLC – 4/12/17
• Export Function with CLC - 12/15/2016
• Import Function with CLC - 12/15/2016
• API Build – 4/13/17
• Add Enterprise Workflow as a module – 4/13/17
• Integration between CLC and Synergy – 7/31/17
• Leverage ODI – 7/31/17
• jXchange Provider – 7//31/17
Cadence
• Administer secured lines of credit, asset-based lending, and other forms of
commercial finance on a single platform – 3/31/17
• CLC to CLMS Integration – 7/31/17
• CLMS to become provider on jXchange – 11/15/17
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
Outlink
Initiatives
9 Disaster Avoidance• ASP (SAN Replication)
• Allen (SilverLake) July 2017
• Charlotte (CIF 20/20) November 2017
OutLink Communication Strategy• Improved Critical Incident Notification (Internal) – 12/31/2016
• Improved Critical Incident Notification (Customer) – TBD
• ENS Automated Incident & Operations Notification (Internal) – 12/31/16
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
Process
Improvement
Initiatives
10iSeries Core Defect Process improvements
• 03/01/2017
X9 Capture (item processing centers)• 08/31/2016 ✓
Pre-EOD process improvements• 09/30/2016 ✓
support cases• 09/30/2016
FY2017 Jack Henry Banking Top 10 List
Automated Memo Post• TBD
© 2017 Jack Henry & Associates, Inc.®
Process
Improvement
Initiatives
10 Implementation ImprovementsWorkshops designed to update existing deployment processes, reducing
backlog and implementation times.
• Xperience & Synergy/Express – 10/07/2016 ✓
• Xperience & Teller – 11/10/2016 ✓
• EWF – 12/10/2016 ✓
• Xperience & 4|Sight – TBD
• UAT Deployment - TBD
FY2017 Jack Henry Banking Top 10 List
© 2017 Jack Henry & Associates, Inc.®
Future
Considerations
FY2017 Jack Henry Banking Top 10 List
Block Chain• Just completed our proof of concept using MultiChain
• Simulated moving money from person A to person B through 4 Fis
• Primary concerns to date – speed, lack of standards and regulation
• Technology is likely some years away
Faster Payments ‘Hub’.• Integration to allow transactions to settle outside of standard methods
(ACH/Card rails)
• Less expensive/faster transactions.
• Banking Core Use Case – 6/30/2017
Credit Card Processing• Analysis continues
© 2017 Jack Henry & Associates, Inc.®
Future
Considerations
FY2017 Jack Henry Banking Top 10 List
CECL• “Current Expected Credit Loss Model”
• New methodology: recognize expected lifetime losses at origination
• New product - CECL Datastore and Validation underway – Feb/Mar 2017
• New product - CECL Analysis and Reporting underway – Oct/Nov 2017
© 2017 Jack Henry & Associates, Inc.®
Top 10 updates will be provided quarterly
to your CRM and Sales Executive
© 2017 Jack Henry & Associates, Inc.®
Submit your Questions now
through WebEx.
© 2017 Jack Henry & Associates, Inc.®
• Joel Thomas – [email protected]
• Kevin Sligar – [email protected]
• Mark Forbis – [email protected]
• Ron Moses – [email protected]
• Stacey Zengel – [email protected]
• Susan Geiss – [email protected]
Contact Information