Iwmw10 plenary talk from chris sexton
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Transcript of Iwmw10 plenary talk from chris sexton
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The Web in Turbulent Times#iwmw10
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What are those turbulent times?
IT Director perspective
#iwmw10
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Funding
• Government interest in IT• Cost
• Shared services
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Funding
• Government interest in IT• Cost
• Shared services
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……to take further steps to make immediate savings including ….reductions in discretionary spend such as IT projects
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IT projects in public sector
• Not a good track record
• £500m wasted on overrun government IT projects
• Contactpoint – £224m
• DWP – £2.4bn
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What about web sites?
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£105m
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• this Government is completely committed to getting the government web back under control.
• the days of “vanity” sites are over.
• it is not good enough to have websites which do not deliver the high quality services which people expect and deserve.
• we will take tough action to get rid of those which are not up to the job
• Martha Lane Fox, our new Digital Champion ….. will look at sharing resources and facilities and using low-cost open source products to reduce running costs
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Shared services
• Being pushed by government/HEFCE
• Massive savings in parts of public sector espNHS
• Back office systems
– Finance, HR, Payroll, Student?
• Good examples – JANET, UCAS, HESA
• Need commonality of function
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Shared services
• Being pushed by government/HEFCE
• Massive savings in parts of public sector espNHS
• Back office systems
– Finance, HR, Payroll, Student?
• Good examples – JANET, UCAS, HESA
• Need commonality of function
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We don’t support that…
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Now…..
• Don’t own the hardware
• Don’t own the software
• Don’t control access
• Multiple browsers, operating systems, devices
• Stuff goes anywhere
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User expectations
• Increasing demand for services
• User expectations increasing
– Student experience (fees)
– Rapid change in technologies
– Increasing consumerisation
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User expectations
• Increasing demand for services
• User expectations increasing
– Student experience (fees)
– Rapid change in technologies
– Increasing consumerisation
– Easy access to services (iDisc/Dropbox)
– Good user interfaces (Tesco vs in-house purchasing)
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Current Students
• NetGen/Digital Natives• Grown up with the internet
• What’s digital?
• 98% mobile ownership (50% smartphones)
• 95% laptop ownership
• Different mindset• Multitasking
• Always connected
• Where do I get the Internet?
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Clunky
• ungraceful
• unsophisticated
• awkward
• not stylish or attractive
• clumsy
• ponderous
• inefficient
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Current Students
• NetGen/Digital Natives• Grown up with the internet
• What’s digital?
• 98% mobile ownership (30% smartphones)
• 95% laptop ownership
• Different mindset• Multitasking
• Always connected
• Where do I get the Internet?
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Current Students
• NetGen/Digital Natives• Grown up with the internet
• What’s digital?
• 98% mobile ownership (30% smartphones)
• 95% laptop ownership
• Different mindset• Multitasking
• Always connected
• Where do I get the Internet?
But not staff
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• Picture – overlapping?
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24*7
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24*7
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24*7
• Expectations
• Staffing issues
• Resilience
• SLAs
• Cost
• Energy/Carbon reduction
• Maintenance windows
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Mobility
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Mobility
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Data - Security
• Information security–Confidentiality
–Availability
– Integrity
• Risk
• Education
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Carbon Footprint
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Reduce Carbon Footprint
34% by 2020 on 1990 baseline
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Reduce Carbon Footprint
34% by 2020 on 1990 baseline
48% on 2005 baseline
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Reducing carbon footprint
• Green IT
• Printing
• Data centres
• Video conferencing
• Reduce Power
• Virtualisation
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Server virtualisation
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Server virtualisation
• Then
– 130 servers
– 5 year energy costs of £567,047
• Now
– 4 servers
– 5 year energy costs of £130,478
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So?
• Flexibile/Agile
• Simpler/Less complex
• Different service models
• Hard decisions
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Flexible/Agile
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Flexible/Agile
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Flexible/Agile
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Shared Services – in house
• Shared services – across the institution
• IT as a shared service
– Support
– Data centres
– Procurement
– Security
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Process Change
• Common working patterns
– Design to one good business process
– Less autonomy
• Dedicated team
• BPR/BPI/LEAN
• Think from customers’ perspective
• Be more open to change
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But remember……
• Processes not technology
• Resource needed from departments
• Some responsibility for development has to be with individual
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Different service delivery models
• Self service
• Managed services
• Out sourcing
• Out hosting
• Cloud
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Different service delivery models
• Self service
• Managed services
• Out sourcing
• Out hosting
• Cloud
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Hard choices
• Services may not be as good but effort can be focused to support Learning and Research
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Hard choices
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Mo longer the gatekeepers, controllers, but facilitatirs and
educators
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Innovation
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Innovation
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Getting the balance right…
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Thank you
http://cicsdir.blogspot.com/
http://twitter.com/cloggingchris
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