iVend retail with SAP Retail (ECC 6.0)
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Transcript of iVend retail with SAP Retail (ECC 6.0)
N e w Yo r k | L o n d o n | S y d n e y | N e w D e l h i | P a n a m a | S i n g a p o r e
Making Agile Retailers
Agenda About CitiXsys• Industry focus• Global Presence
Retail Product Portfolio• Retail Vertical• Offerings • Retail solution Offerings• SAP Retail Services• Delivery Methodology• Support Services
CitiXsys Fast Facts
Over 4000 SAP customers globally
Over 550 Vertical Solution customers in 17 countries
Each office having sales & delivery capabilities (Local CitiXsys Employees)
Hundreds of partners globally
Leader in Retail/ distribution segment within SAP community
Retail Management
Fastest Growing Vertical
iVend Retail – A complete end-to-end Retail Application
Seamless integration with SAP Retail
SAP Certified Integration
Not just a Point Of Sale Solution
Local Presence – Globally
North America4 offices
Latin America2 office
EMEA1 office
Asia Pacific3 offices
South Asia3 office
Southeast Asia1 office
USA | Canada | Mexico | Panama | UK | Singapore | Australia | India
Hundreds of partners across these regions
Each office having sales & delivery capabilities
Few customers
• Sporting goods• 22 POS and 22 stores • 15,000 transactions in a
day over several 15 minute intervals between hockey game breaks
• 2 Stores over 9 floors processing 50,000 transaction per day on 95 POS• Supermarkets and
department store over 200 thousand SQ Feet
• Education and gift stores• 50 Stores and 130 Point
of Sale Terminals
• Supermarket; 80 POS • 50,000 transactions a
day
• 77 Stores and 114 POS• Group of automotive
aftermarket retail suppliers
• Supermarket processing 25,000 transactions per day• 59 Point of Sale
Terminals
• Supermarket processing 15,000 transactions per day• 40+ Point of Sale
Terminals
Diverse Businesses, Diverse Locations
AutoExpressLargest suppliers of tyres, wheels and related accessories
Inyange Industries Leading food processing company in Rwanda
TopGolf Premium golf clubs and accessories
CosperDistribution and Retail of high end cosmetics
Kenya Rwanda
Indonesia Dominican Republic
Offerings to Large Retailers
iVend Retail Suite & SAP Retail
Implementation & Roll Outs
SAP Retail Support
Market for iVend Retail
High-end Market
Mid-range Market
Low-end Market
> 500 StoresXL
200 – 500 StoresL
40 – 200 StoresM
< 4 StoresS
8 – 40 StoresM
High End Market furnished by iVend Retail on SAP Retail ERP 6.0
Mid Range Market furnished by iVend Retail on SAP Business One
Lower End Market furnished by iVend Retail Starter Pack
iVend Retail – Modules
iVend eStore
iVend Mobile
AnalyticsEnterprise Store POS
Enterprise Store
Retail
Retail Solution Offering WholesaleMerchandise ManagementiVend in Store
Store• In-store Inventory Management • Intra-Store inventory visibility• Local Procurements• Physical Inventory• Goods Receipts• Stock Transfer• Quotation Management • Order booking & fulfillment• Layaway & fulfillment• Sales ,Returns , Exchange• Promotions • Period and Volume discounts• Gift Card and Certificates• Up-sells and Alternate items• Customized labels and receipts• Reason codes• Loss of sale capturing
SAP Retail• Master data management• Assortment Management• Purchase order management• Allocations• Pricing• Forecasting and Replenishment• Load build / investment buy• Supply Chain Execution• Store management• Inventory Management• Warehouse Management• Financials (AP, GL, AR, Real Estate)
Sales• Pre Sales Activities• Order Processing• Shipping• Billing• Credit Management• Free goods • Rebates
Automation / Integration
Add-ons• Bar Code / Carton
Tags• RFID Integrations• Mobile Integration
• iVend Loyalty Management
• iVend Mobile POS• iVend eStore
Project Methodology (Delivery ModelOnsite/Offshore)
• ASAP Methodology• Best Practices• Standard Blue Print Templates• Blue Print with Simulated System View• Reusable Libraries and Outputs
Solution Landscape – Model 1Store Operations
Store 1
Store 2
Internet
Head OfficeiVend Enterprise Server
SAP PI Server
Ethernet
iVend Store Manager Station
iVend POS Terminal
iVend POS Terminal
iVend POS Terminal
Store Server
Store Server
Ethernet
Ethernet
n Num
ber of stores
Ethernet
Retail
Solution Landscape – Model 2Store Operations
Store 1
Store 2
Internet
Head OfficeiVend Enterprise Server
Ethernet
iVend Store Manager Station
iVend POS Terminal
iVend POS Terminal
iVend POS Terminal
Store Server
Store Server
Ethernet
Ethernet
n Num
ber of stores
Ethernet
Retail
SAP PI Server
SAP BI/POSDM
iVendRetail
SAP Retail ERP
SAP BASIS SAP PI SAP
POSDMSAP BO/BI
Services
Implementation Methodology – ASAP Roadmap
Project Preparation
Business Blueprint Realization Final
Preparation Go Live and Support Run SAP
The project is formally initiated, and planning is well under way
The project team gathers requirements and conducts the conceptual design of the solution
The solution is built and the integration tested; performance tests are planned
End users are trained; this is the final check before the cutover to the new system solution
The solution receives confirmation, ongoing support is in place, and the project is closing
The operability of the solution is ensured
An ROADMAP
Phase Details – Duration, Key Deliverables & Milestone
Project Preparation
Business Blueprint Realization Final
Prep. & Go LivePost Go-Live Support
• Project Charter
• Risk log and mitigation plan
• Identifying and assigning resources
• Technical and Physical Infrastructure setup for the team
• Project Kick-off meeting
• Business Organization Structure
• Presentation of the solution to business process owner
• A concise gap analysis
• Business process definition and sign off
• Quality check of Blueprint phase
• Organizational Change Management
• Configuration and confirmation
• Final Configuration and confirmation
• Developments (Reports, Interfaces, Conversion, Enhancements & Forms)
• Establish authorization concept
• Testing, Data Preparation and Training Plan
• Quality check of Realization phase
• Data migration and cutover
• End user training
• Installation and commissioning of Production server
• System management – Volume & stress testing
• Post Implementation Support Plan
• Establish helpdesk activities
• Quality check of Final Preparation phase
• Post Live Review
• Handover to Support
2 Weeks 5 Weeks 12 Weeks 3 Weeks 4 Weeks
Team mobilization & Project Kick-off
Detailed Project Plan Blueprint Sign-off Completion of baseline & final configuration
Completion of Data Migration, UAT (Go-Live)
Project Sign-off
OnSite/ Off-shore Delivery ModelProject Preparation
Business Blueprint Realization Final
Prep. & Go LivePost Go-Live Support
• Resource deployment
• Physical Infrastructure
• Workshops
• Business / Power user discussions
• Gap Analysis
• Business BluePrint
• System installation
• Gathering Information
• Change Management
• Preparing Functional Specification
• Verifying with business users
• User training
• Test cases approvals
• Gathering test data
• Coordination with business users
• Integration testing
• Data migration and Cut over Activities
• End User Training
• Commissioning of Production Server
• Quality check of Final Preparation
• Response to business critical issues
• Hand shake with support organization
• Project closure activities
• Project Charter
• Project Preparation
• Ramp-up the team
• Resource Deployment
• Understanding discussions and blueprinting
• System configuration
• Technical specification / developments
• Test cases
• Testing
• Configuration Documentation
• System administration
• Support for system administration
• Quality check of Final Preparation
• KT documentation
• Resolution of support issues
• Project Closure activities
Onsite
Offshore
SAP Support Services
Support Services
Functional Services Technical Services
BASIS ABAP BI POSDM PI BO
Forms Reports Interface Customizations Enhancements
• Technical Development & Enhancement• Testing
• Onsite• Offshore• Combinations
• Incident based• Long term contract • T & M
Customer Support
24X7 support portal
E-mail, web based and remote access support
24X5 level 3 support
Hierarchical Support Access (a partner can see support tickets for all his customers)
Quick Recap
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CitiXsys Technologies – one of the largest SSP
Global Footprint
Certified Products & Solutions
Heavy focus on Retail Vertical
Comprehensive enablement program
Local support through LPEs and Global Support Portal
Thank You
For more information:[email protected]
N e w Yo r k | L o n d o n | S y d n e y | N e w D e l h i | P a n a m a | S i n g a p o r e