ITSM_CompleteITSolutions
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Transcript of ITSM_CompleteITSolutions
Global Services Solution Presentation
ITSM & THE INFINITE GROUP
Global Hardware
Maintenance
Global Hardware
Supply Solutions
GlobalProject Solutions &
Professional Services
Why ITSM
Multi-Platform & Multi-Vendor Product & Service Provider
Global Managed
Field Services
Cost Competitive
Flexible & Bespoke Solutions
Best Practices & Service Management standards
ITIL Compliant Support Desk
Global Service Presence in 43 countries
Single Point of Contact for multiple services across the Globe
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Services Portfolio
We sell, We rent, We upgrade, We maintain, We dispose
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A FAMILY OF SPECIALIST COMPANIES
Members of the Infinite group
YnvolveIT Asset recovery and Hardware Sales
Global Systems and Software(GSS)Global Hardware Sales and Deployment
Solutions (OEM Partnerships)
ITSM Global Support Center (Remote)
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IT hardware installations, virtualizations, migration as well as data centre moves and relocation
GLOBAL PROJECT SOLUTIONS & PROFESSIONAL SERVICES
24x7 Hardware break fix support with Multi-platform and Multi-Vendor expertise
GLOBAL HARDWARE MAINTENANCE
Integrated mission critical SLA based field services solution for complex multi-location projects
across 43 countries
GLOBAL MANAGED FIELD SERVICES
Hybrid solutions comprising new and remarketed
hardware with multiple options including short and long term rental solutions
GLOBAL HARDWARE SUPPLY SOLUTIONS
OUR SERVICES PORTFOLIO
We support almost every device type installed in your data center.
Server & Storage Networking Backup DevicesINFRASTRUCTURE
END USER COMPUTING
Desktop & Laptop Printers
Service Coverage
6Total IT Consult
Maintenance & SLA’s
• Multi-vendor, multi platform support Global coverage
• Hardware break/fix and software updates
• Support for End-of-Life products
• Remote Monitoring Software with Call Home feature for most enterprise Storage hardware (EMC, HDS, Netapp etc)
• Flexible Parts allocation & Storage i.e. option of dedicated parts storage onsite
• Single Point Of Contact (SPOC)
• Level 5 escalation path through the Vendor
SLA: 8x5xNBDNext Business Day
on site, Labor included
PREMIUM
SLA: Same Day onsite response
parts and labor included
ADVANCED
SLA: 24x7x 88-hour
restoration Labor & parts
included
CUSTOMIZED
SLA: 24x7x44-hour on
site responseLabor
included
INFINITE
• Asset Management Program (CMDB/MAL) · Maintenance Contract Management (Hybrid solution) Infinite Service Desk (24/7, SPOC)
SLA: 24x7x 88-hour restoration
Labor & parts included
CUSTOMIZED
A wide range of services to streamline your business operations
Professional Services
• Server Consolidation & Virtualization services
• Onsite Hardware and OS troubleshooting
• Onsite Installation and upgrades
• Onsite IT Audit Services
• Data Migration and Data Center Moves
• Asset Recovery Services
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Global Hardware Deployment Solution
CENTRALIZATION
STANDARDIZATION
• Vendor management• Contract management• Global procurement• Asset management• Single point of contact
Central Procurement Process
Global Asset Control
• Streamlined procurement process• Standardized HW infrastructure• Customized solutions to customer standards• Total Cost of Ownership (TCO)
“We customize our services to meet our customers’ unique needs”
• One centralized merge center for procurement and distribution
• One Global Contract with transparent pricing
• Global coverage on deployment, services & maintenance
• End to end accountability i.e. Hardware, Logistics, Import-Export Documentation, Custom duties & taxes, Door Delivery & Installations
• Unique Proprietary Portal for standardized Procurement, Tracking & Reporting
• Strong OEM partnerships
Our Global Presence
Collaborative PartnershipsDirect Presence
Our References