Itsm strategy hong kong v3

Elbert GuintivanoManager – Presales ConsultingBMC Software

Trend/Strategy in IT Service Management

© Copyright 04/12/23 BMC Software, Inc 3

The Past of IT

Image Credit: Eugene, http://www.mymodernmet.com/profile/eugene

No Standardization…No Standardization… No Process…No Process…

No AutomationNo Automation

No VirtualizationNo Virtualization

No CloudNo Cloud

No MonitoringNo Monitoring

Present


Service Knowledge Management System

Configuration Management System

Service Knowledge Management System (SKMS)

Configuration Management Database

Decisions

DATAWISDOM

INFORMATION

KNOWLEDGE


2013 Gartner Top 10 CIO Business Priorities

Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165

NEW

NEW

NEW

NEW

OLDOLD

OLD

OLDOLD


Present from CIO’s perspective

ComplianceCompliance

PolicyPolicy

SecuritySecurity

No Vendor Lock-in

No Vendor Lock-in

Big DataBig Data

GovernanceGovernance

Running an IT still requires expert level knowledge


The Present trends...


2013 Gartner Top 10 CIO Technology Priorities

A

M

C

S

AM CS

Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165

© Copyright 04/12/23 BMC Software, Inc 10© Copyright 04/12/23 BMC Software, Inc10

Instantly collaborate Instantly collaborate with customerswith customersand employeesand employees

Buy a plane ticket Buy a plane ticket with your phonewith your phone

Search and combine Search and combine information across information across

the webthe web

Use hosted Use hosted applications applications

from anywherefrom anywhere

Consumers are in the I.T. driver’s seat

SOCIALSOCIAL ANALYTICSANALYTICSMOBILEMOBILE CLOUDCLOUD


Present from end user perspective

Find a printerFind a printer

How to connect to WiFI

How to connect to WiFI How to PrintHow to Print

A printer A printer

User ManualUser Manual

“News”“News”


PRESENT from an End User’s Perspective

More connected devices than people!

More connected devices than people! Smart Phone Generation!Smart Phone Generation! Social Collaboration

trickling into workspace!Social Collaboration

trickling into workspace!

Today, Personal IT experience far exceeds Enterprise IT experience!


Has this happened to you yet?

Shadow IT and IT Friction is on the rise!

BYOD : Bring your own device

BYOD : Bring your own device

BYOI : Bring your own identity

BYOI : Bring your own identity

BYOA : Bring your own Apps

BYOA : Bring your own Apps

Future

© Copyright 04/12/23 BMC Software, Inc 15© Copyright 04/12/23 BMC Software, Inc15

InnovationSomething new or different is introduced

See. Learn. Do. Be. Better.


Innovation : Sanofi « ibgStar »


Innovation : Commonwealth Bank « Kaching »


Innovation : Online insurance claims

How BMC Software can help CIOs?


The new era of IT


The new era of IT

Make services fast, flexible, and personal


How BMC Software can help CIOs?

Enterprise ConsumersEnterprise Consumers

Business Services & ApplicationsBusiness Services & Applications

Environments (Physical – Virtual – Cloud – Mobile)Environments (Physical – Virtual – Cloud – Mobile)

MyIT

• Social, Mobile, Analytics and Cloud: BMC’s design focus for addressing what’s transforming IT

• Consumerize the front end: MyIT empowers users to connect to IT their way

• Industrialize the back end: BSM from BMC enables IT organizations to automate IT

• Innovation: BMC has aggressively invested in innovation, which has yielded major updates and introduction of market-changing products.


Transform your business with the help of BMC Software

CI3O = Chief “Information- Intelligence-

Innovation” Officer

CI3O = Chief “Information- Intelligence-

Innovation” Officer

CIO = Career Is OverCIO = Career Is Over

NEW ITOLD IT


THANK YOU FOR YOUR TIME

Itsm strategy hong kong v3

Technology

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