ITSM Monopoly - The Game of Tool Selection
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#LEADit Karen Ferris Macanta Consulting IT SERVICE MANAGEMENT
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The approach of many organisations when selecting an IT service management solution is like a game of Monopoly. They start at GO with little or no preparation and are then faced with a plethora of available tools to choose from, just like the mass of properties on the Monopoly board. They have no idea how to play the game. Selecting an ITSM tool should not be a roll of the dice.
Transcript of ITSM Monopoly - The Game of Tool Selection
#LEADit
Karen Ferris Macanta Consulting
IT#SERVICE#MANAGEMENT#
SUPER&
TAX&
INCOME&TAX& CO
LLECT&
$200&AS&
YOU&PASS&
GO#
IT#SER
VICE#M
ANAGEM
ENT#
COMMUNITY&CHEST&
CHANCE&
SUPER&
TAX&
INCOME&TAX& CO
LLECT&
$200&AS&
YOU&PASS&
GO#
IT#SER
VICE#M
ANAGEM
ENT#
COMMUNITY&CHEST&
CHANCE&
What can you afford?
What features do you need?
Criteria Mandatory Optional Weighting Score Self-populating knowledge management
Y 1
Live Chat Facility Y 1 1 Self help portal Y 5 5 Discovery tools N 3 0 TOTAL 7
Location, location, location!
Room for growth
Vendor credentials
Costs
Timeframes
THE RIGHT DRIVERS
STAKEHOLDER ENGAGEMENT
CAREFUL SELECTION
CAREFUL PLANNING AND PREPARATION
ORGANISATIONAL CHANGE
PROCESS IMPROVEMENT
SUPER&
TAX&
INCOME&TAX& CO
LLECT&
$200&AS&
YOU&PASS&
GO#
IT#SER
VICE#M
ANAGEM
ENT#
COMMUNITY&CHEST&
CHANCE&
Email: [email protected] Website: www.macanta.com.au
www.karenferris.com Twitter: @karen_ferris Facebook: http://www.facebook.com/MacantaConsulting Mobile: +61 (0)425 728 498
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