It’s your Day OneA book of things to help make it awesome

It’s Always Day One – A message from the team.

Safety First – Your safety is our main priority, and we always

start meetings with a safety tip, so let’s begin here.

Delivering Smiles – Tips for working together as a team.

Learn the Lingo – Amazonians have their own peculiar

language so here’s a resource to have you up and running in

no time.

Manage Your Time & Flexibility – Here’s how to use your convenient options to manage your work and personal time.

Perks & Additional Support – Check out our industry-leading benefits and all the ways we’re here for you.

Focus on Feedback – All the ways to provide feedback.

Stay Connected – You are supported by a whole community

– here are some ways to stay connected and contribute.

Table of Contents

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It’s Always Day One

Here at Amazon we work hard, have fun, and make history. We’re so glad

to have you join the team where you will play an important role

delighting customers. Starting Day One, you’ll get all the necessary

training and information to perform your job and stay safe while doing it.

We say ‘it’s always Day One’ because there will always be something to

learn, new skills to develop, and new ways to grow as an Amazonian.

If you have any questions, ideas, or feedback, chat with any manager, site

HR, or call the ERC. We’re all here for you – and we’re always looking at

new ways to give you a great experience.

Safety First

At Amazon, we aspire to be the most safety-centric organization in the world. Safety

begins with each of us, and we all have a shared responsibility to create a safe work

environment. If you see something, say something. There’s nothing more important than

taking care of each other and improving safety together.

Follow all safety protocols

When you’re on site, you’ll adhere to our safety

measures at all times. This includes wearing your face

coverings from the moment you arrive until you leave

(face masks are provided), having your temperature

taken when entering the building, and using cleaning

supplies and hand sanitizer at your work stations to

promote good hygiene. Don’t forget, it’s important to

continue these safety efforts like social distancing at

home – it’s one of the easiest and most effective ways

to protect yourself and those around you.

Sort – remove any clutter and only keep items in an

area that are needed.

Set in Order – use 5S tape to label where items go

and return items where they belong.

Shine – wipe away dust and clean up spills.

Standardize – help create and follow standard

methods for maintaining workplace organization.

Sustain – monitor and respectfully show each other

how to correct any unsafe behavior.

Focus on the 5 S’s

Gloves should be worn when handling wooden pallets, and high-visibility

vests should be worn whenever you’re within the trailer yard or PIT lanes.

Safety Tip

It’s part of our safety culture! Wear

personal protective equipment (PPE) like

vests, eyewear, face coverings, and

gloves, tie back hair past the shoulders,

wear fitted clothing, fully enclosed shoes,

lanyards with a break-away clasp, and

jewelry that doesn’t hang, and make sure

your badge is always visible and worn

between the waist and shoulder.

Follow the dress code

Dynamic stretching is a muscle stretch that is

meant to get the body warmed up, like when

you do arm circles or lunges.

Static stretching is when you stretch the muscle

to its full length and hold it, like when you do a

triceps or hamstring stretch. It is best to use this

type of stretch throughout the workday when

the body is already warmed up.

Know when to use the two

types of stretching

Safety First

If you’re unsure of the PPE requirements or can’t find the correct

PPE for a particular task, ask your manager for assistance.

Safety Tip

Badge

Face

Covering

Enclosed

Shoes

Hair Tie

Class 2

Safety Vest

Secure

Jewelry

Stay safe in parking lots by obeying signs

and speed limits, and by staying alert when

walking or driving. Don’t text or talk on the

phone, and always use safe walking paths.

Safety First

Visit our onsite medical center, AMCare,

located inside our building, if you’re not

feeling well.

Report any suspicious activity to the

Security Team located at the Main

Entrance and fill out an Incident Report.

Pause at the end of aisles, look both ways, and announce,

"CORNER" before proceeding.

Safety Tip

Safety First

We know it's important to stay connected to family and friends for emergencies, but nothing

is more important than your safety.

✘ Mobile phone use while

performing work tasks, walking,

or driving

✘ Mobile phone use while on the

truck dock, in the trailer yard, or

ramp/tarmac

✘ Mobile phone use in PIT lanes or

while on/operating PIT

✘ Mobile phone use at Customer

Service workstations

✘ Use of headphones or playing

games, music, videos, etc. outside

of approved break areas

✘ Photography, audio/video

recordings, or live-streaming

content in the facility or yard

Mobile phone use

As a reminder, the following are

not approved:

Whether you’re checking in loads in the guard shack,

inspecting trailers or completing an audit, everything in

the TOM domain is done in the name of safety. This

includes communicating yard rules to third party drivers

and other vendors that are regularly sharing the yard

with TOM teams. Taking an active role in safety

measures, such as serving as spotter or escalating

defects, helps Amazon ensure loads travel smoothly

between facilities and eventually to our customers.

Delivering Smiles

As Earth’s most customer-centric company, every item that passes through our sites gives

us the unique opportunity to work together as a team. From receive to ship, it’s important

that every process path is operating with not only the customer in mind, but the entire

team who helps bring the fulfillment process to life.

As you work, please flag

any barriers so we can

remove them and give

you support to perform

at your best.

Safety is paramount in the yard

Our fulfillment process

Please note, site types vary and no two TOM yards are the same. This visual simplifies a generic yard and process

flow but is not necessarily representative of the yard you’ll be working in.

Learn the

Lingo!

Throughout your training, you will

see and hear words and phrases

that are peculiar to the Amazon

culture. Before you get started, we

want to introduce you to these

terms so you can understand our

peculiar ways.

Box Truck

A cargo truck with a box affixed

(no trailer).

CDL

Commercial Driver’s License.

Required for semi trucks and

other large commercial vehicles.

A CDL is not required for driving

within the yard.

CMV

Commercial vehicle as defined by

DOT. These require a commercial

driver’s license (CDL) to operate.

CPT (Critical Pull Time)

You’ll often hear peers speak

about ‘making CPT.’ A CPT is the

time when an outbound truck’s

doors close, the last possible time

to get a customer’s package

loaded onto that track to ensure

we fulfill the customer promise.

Here at Amazon, we obsess about

our customers, both internal and

external! CPT is a busy time, but

also a time when all departments

come together to make sure we

safely ensure all our customers

packages are delivered.

Day Cab

A tractor used to move and

transport trailers on public roads.

DOT

Department of Transportation,

the U.S. regulatory body

governing all over-the-road

operations.

Feedback

We have a standard way of

communicating when

Amazonians are meeting or

exceeding expectations, as well

as if they’re not meeting

expectations. While we all make

mistakes, it’s important to take

the feedback, ask questions if

you’re unsure how you made a

mistake, and learn how to

improve.

Guard Shack

Small building at the entrance to

a TOM yard where trucks/trailers

are checked in and out.

Hostler

Specialized tractor used for

moving trailers within a yard.

Yard

The area of the site where trailers

are stored, dropped off, picked

up and accessed via dock doors

on the building.

Peak

Peak occurs in the fourth quarter

of each calendar year. This is the

time between Black Friday

through Christmas when we all

work together to ensure

everyone’s holiday needs are

met! It is a busy time of year, but

it is truly the most fun time of

year as well. You might hear that

an Amazonian’s tenure is not just

measured in years but in the

number of peaks completed.

Prime / Prime Day

An annual sales event bringing

special savings to our customers.

This event requires all team

within amazon to coordinate,

plan, and execute at the

increased volume level.

Standard Work

For any process you’re trained in,

you’ll be shown how to perform

the process following certain

steps in a specific order that,

combined, make up the standard

work for that process. Every role

also has standard work to follow

which includes checklists for

what should be completed on an

hourly, daily, or weekly basis.

Manage Your Time & Flexibility

Download the

Amazon A to Z app

Search for ‘A to Z’ in the Apple App Store

or Google Play Store. It’s your one-stop

shop for news, tools and resources.

✓ See any Mandatory Extra Time (MET)

underway during Peak times

✓ Sign up for Voluntary Extra Time (VET)

or Voluntary Time Off (VTO) shifts

✓ Request time off

✓ View your paycheck

✓ See perks and discounts

✓ Receive company news

✓ HR Chatbot

✓ MyVoice virtual VOA boards

Take advantage of your flexible time-off options

✓ Paid Time Off (PTO)

Amazon offers PTO to regular

employees including vacation time,

paid personal time, holiday pay, jury

& witness duty, and bereavement.

View your available hours on A to Z.

✓ Unpaid Time (UPT)

All regular employees receive UPT

on the first of each quarter up to a

maximum amount dependent upon

your employee status type.

Perks & Additional Support

The perks of being an Amazonian don’t stop at working with great people to deliver a

world-class experience for customers. On top of our competitive wage, we offer a full

range of industry-leading benefits to regular, full-time U.S. employees and eligible family

members, including domestic partners and children — starting on Day One.

✓ Comprehensive healthcare with a

medical and prescription drug plan,

dental, vision, and onsite flu shots

✓ Free Medical Advice Line available to

you and your family where you can talk

to a nurse by calling 1-888-434-9473

✓ Online resources for parents whose

children struggle with developmental

disabilities, as well as help to find child

and elder care referrals and assistance

✓ Adoption assistance for qualified

domestic and international adoption

expenses, including attorney fees, court

costs, and travel

✓ 401(k) savings plan with 50% match

✓ Financial counseling, estate planning,

and other services in the event of a

life-threatening illness or death

✓ Up to 20 weeks paid parental leave with

a flexible Ramp Back and Leave Share

program that allows employees to share

paid leave with a spouse or partner

✓ Employee Assistance Plan (EAP), a free

counseling and referral service available

24/7 at 1-855-435-4333 (U.S.) or

1-800-387-4765 (Canada)

✓ Company-paid basic life and accidental

death & dismemberment (AD&D)

insurance, with the option to enroll

coverage for dependents

✓ Company-paid short-term and

long-term disability

✓ Supplemental Life and AD&D

✓ Discounts on Amazon purchases

Some of the benefits you can take advantage of:

Perks & Additional Support

Career Choice Program

For associates reaching the one-year mark, we offer our innovative Career

Choice Program, which pre-pays 95% of tuition for courses in high-demand fields.

You can upskill in a variety of fields including transportation, healthcare,

mechanical and skilled trades, and IT/Computer Science.

Employee Resource Center (ERC)

You can call the Employee Resource

Center (ERC) at (888) 892-7210 at any

time to get help with benefits questions,

a leave of absence or medical

accommodation, and employment

verification.

Learn more at

You can directly provide feedback by talking to

your manager or to Human Resources

Focus on Feedback

You’re the one who knows your job best – and we need you to speak up and share

your feedback when you see a way to improve a process, uncover a fun idea to

celebrate our site, or if you need to flag a potential safety issue.

✓ Operations Manager (OM)

Regional manager for multiple sites

overseeing labor planning, staffing and

issues mitigation

✓ Senior Operations Manager

Senior regional manager for multiple

regions and sites overseeing strategic

initiatives, growth and regional needs

✓ General Manager/ Site Lead

Leader in charge of the building

✓ Transportation Area Manager (TAM)

Accountable to all TOM staff at a specific

site, ensuring associates and TOM facilities

have what they need from the network

✓ Transportation Field Lead

Your day-to-day leader in the yard

✓ Transportation Associates (TA)

T1 - T3 Associates managing the yard and

yard safety between staffing the guard

shack, facilitating hostler moves and over-

the-road (OTR) routes

Some other ways you can provide feedback

Focus on Feedback

Connections

Answer daily Connections questions

via the Relay mobile app on your

company-issued phone so we can

make changes in important areas like

safety, how we work together, and

your experience.

Employee Resource Center

Call the Employee Resource Center,

available 24/7 at (888) 892-7210.

Voice of the Associate

Ask questions or share your

thoughts on MyVoice, a feedback

tool accessible from your A to Z

mobile app.

Surveys

Be on the lookout for surveys about

new initiative and rollouts.

You have the best ideas, and we as a team can use your unique point of

view to make Amazon an even better place to work and to deliver more

efficiently for customers. Keep the feedback coming!

Stay Connected

Find out what’s going on here at our site

and across our network:

Get the A to Z App

Download the Amazon A to Z mobile

app and enable push notifications.

Connect on Social

Follow @AmazonVestLife on

Instagram and share your experience

by tagging #deliveringsmiles and

#amazonfulfillment for a chance

to be featured.

Read the Blog

Visit the Day One Blog:

blog.aboutamazon.com.

On-site Announcements

Your TAM will have regular updates on

changes to Policy/Standard Work, new

tools or platforms and other changes

that impact the TOM team. Some of

these updates will be repeated in Daily

Dashboard posters in the guard shack.

Thank You!Congratulations on your first of many ‘Day Ones’!