Nancy Vera - Nonverbal Communication: It's Not What You Say, It's How You Say It
It’s what you say… and what you don’t Nonverbal Messages in Communication.
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Transcript of It’s what you say… and what you don’t Nonverbal Messages in Communication.
It’s what you say…and what you don’t
Nonverbal Messages in Communication
Nonverbal Messages in Communication
Why look at nonverbal messages?90-93% of emotional meaning is taken from
nonverbals
What is nonverbal communication?All the behaviors and elements of people, other
than words, that convey meaning
Characteristics of Nonverbal Communication
Emotions and feelings are more accurately and easily communicated nonverbally
Nonverbals are not easily controlledWhen nonverbal and verbal messages
conflict, nonverbals are usually more accurate
Nonverbals indicate how you should interpret messages
Characteristics of Nonverbal Continued…People remember more of what they see
then what they hearPeople from different cultures may attach
different meanings to the same gesturesNonverbal communication helps us
understand how others react to us and our ideas (feedback)
Types of Nonverbal Communication
AppearanceKinesics (body movements)Facial Expressions (Gaze)Physical EnvironmentParalanguageArtifactsProxemicsTemporalOther (Haptics, Olfactics, Territoriality)
Kinesics (Body Movement)Emblems – directly translate into words/phrases
(OK sign)Illustrators – accompany and illustrate a verbal
message (size of fish you caught)Affect displays – emotional meaning (fear,
happiness, anger, etc.)Regulators – monitor, maintain, or control the
speaking of another (hand gesture to slow down)
Adaptors – satisfy some need (scratching your head)
Distractors – no function (nervous habits)
Facial Expression StudiesFacial Expression Studies
• Many facial expressions and sequences of nonverbal behavior have been found to be universal
• Flirting, embarrassment, submission, happiness, sadness, anger, disgust
Can you guess what emotion the following people are expressing?
GazeGaze
• An individual’s looking behavior
• Gaze is used to regulate and monitor communication
• It is also used to express willingness or lack of desire to communicate
Paralanguage
How something is said; anything that affects the content of what is saidStressPitchRateVolumeRhythmFillersPausesDistractors – yawning, laughing, moaning, etc.
Space & ProximitySpace & Proximity• The distance we choose in a given conversation is a
function of our cultural and personal expectations for appropriate distance
Intimate – physical to 18 inches
Casual/personal – 2 feet to 4 feet
Impersonal business – 4 to 12 feet
Public – 12 feet and beyond