Its not what you say but how you say it

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Transcript of Its not what you say but how you say it

  1. 1. 80% of what leaders care about and talk about when trying to enlist support for change does not matter to 80 % of the workforce. Scott Keller and Carolyn Aiken, McKinsey & Co.
  2. 2. Be aware of the non-verbal side of communication A classic UCLA study (Mehrabian, 1971) found that messages received often depend little upon the words spoken David Scully
  3. 3. What do you remember about good presenters?
  4. 4. Try it! I appreciate all you have done for me, and I hope to return the favor some day. (Simple, honest statement, or sarcasm.) Kindness! Do you call that kindness? I wouldn't treat a stray dog the way you've treated me! (resentment, anger, unfriendliness.) If each of us do one kind thing for someone else every day, we could help make the world a better place to live. (Deep feeling of earnestness and conviction.)
  5. 5. Volume: __ Excellent Rate: __ Excellent, varied Pitch: __ Varied conversational Quality: __ Pleasant, friendly Pauses: __ Appropriate, effective Expressiveness: __ Conveyed emotion, meaning Vocal Variety: __ Enhanced speech Word Usage: __ Vivid, descriptive, accurate Body Language: __ Natural, expressive Assess Yourself
  6. 6. ProximityProximity Intimate: 3 (side) 20 (front/back) Voicing: whisper > soft voicing Social: 20 5 ft. Voicing: soft > conversational Public: 5 ft. + Voicing: semi-full > loud David Scully
  7. 7. Thesinglemost effectivetool a leader hasto persuadeand influenceother peopleisstory. Howard Gardner Harvard School of Education
  8. 8. How did you find that experience?
  9. 9. Thank you! Marlies van Dijk Provincial Implementation Lead, Innovation [email protected] @tweetvandijk