ITS A HIGH TECH WORLD Information Technology Division Kimberly Westberry, Director Citizens Academy...
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Transcript of ITS A HIGH TECH WORLD Information Technology Division Kimberly Westberry, Director Citizens Academy...
IT’S A HIGH TECH WORLD
Information Technology DivisionKimberly Westberry, Director
Citizens AcademySeptember 3, 2013
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“Around the Clock Care” - Data Center Operations “Keeping Track of the Bad Guys” - Criminal Justice Information System “Taking It to the Street” – GIS and Mobile Computing “A Day In the Life of an IT Tech” - Troubleshooting Problems “Viruses, Worms, and Other Bugs” – Security
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• Breakout Sessions
• Welcome and Introduction
• The IT Movie!
• Wrap Up
Agenda
To provide Volusia County agencies with a secure and reliable information technology and communications infrastructure along with the IT products, services, and knowledge necessary to streamline operations and deliver the highest quality customer service.
Mission Statement
Information Technology Division
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Vision
Information Technology Division
• Customers are highly satisfied
• Data is available at any time and from any location
• Information Technology employees are passionate, committed people that carry the fire and love for their jobs
• Information Technology is recognized in the industry as a world-class organization
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Guiding Principles
Information Technology Division
Information Technology will:
• provide professional and high quality services
• purchase software rather than develop it where appropriate
• implement leading edge technology
• deliver what's promised when it's promised
• conduct business in a legal, moral, and ethical manner
• provide employees with opportunities to develop skills and abilities
• develop relationships of trust, respect, and teamwork between IT staff and user partners
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The Information Technology Division:
• manages a complex and diverse set of technologies and applications to support all facets of County business
• provides complete IT services to County Council and County departments
• provides various IT services to County Elected Offices and several outside agencies, including Clerk of Court, Court Services, Judicial, State Attorney, and Public Defender
Snapshot
Information Technology Division
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PCs and Mobile Devices - 2,200+ PCs - 50+ Smartphone Devices - 463 air cards
Supporting a network of 130+ sites across 1,200 square miles
Information Technology Division
… WHERE THE ONLY CONSTANT IS CHANGE
800 MHz Public Safety Radio System - 12 300 ft. radio system towers - 180 transmit/receive amplifiers - Over 8,275 radios used by all city and county first responders
100+ Application Systems - Finance/Human Resource - Growth and Resource Management - Geographic Information System - Criminal Justice Information System
24 x 7 x 365 Data Center and Help Desk - 300+ servers - 409+ trillion pieces of data - Oracle and MS SQL database management systems
Telephone System - 1 main and 53 remote telephone switches - 3,300 telephone handsets
LARGE…COMPLEX…DIVERSE OPERATION
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Transitioned to easy to use, web-based systems that utilize new technologies
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Information Technology Modernization Program
• Builds infrastructure to support modern systems
• Replaces antiquated mainframe business systems
• Adds new systems that automate many manual processes
• Expands e-services with interactive web applications
• Replaces aging telephone and voice mail systems
• Upgrades 800 MHz public safety radio system
Multi-year initiative wrapping up
FY 2012/13 Adopted Budget $ 6,562,269
Authorized Positions 80• realigned reporting structure and clerical support to reduce management and clerical head count by 5 positions
• using contract workers to augment technical staff allowing analyst and technician positions to remain vacant; will right-size number of permanent staff as economy improves
Total number of filled positions 65
Completed Work Orders 27,655
Information Technology Division
• down 18% from total authorized positions
• work orders completed in 2012
“DOING MORE WITH LESS”
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• down 1.9% from FY 2011/12
• Providing system stability, reliability, and availability amidst ever changing technology
Challenges
Information Technology Division
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• Maintaining an environment that is open for public access but secure from hackers
• Keeping staff technical skills current with limited
training dollars• Satisfying increasing demand for service with declining headcount
Application Services
Auth: 23, Filled: 19
Technical Services
Auth: 35, Filled: 30
Communication Services
Auth: 19, Filled: 13
AdministrationAuth: 3, Filled: 3
Business Information Systems
Criminal Justice Information System
Geographic Information System
PC and Mobile Support
Server and Database Management
Data Center Operations
Support Desk
Voice and Data Network Management
Switchboard Operations
800 MHz Radio System
Organizational Structure
Information Technology Division
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