iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign...
Transcript of iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign...
![Page 1: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/1.jpg)
iTouch Messaging Services – BBBEE Level 2 ContributorSince 1995
We deliver your message
![Page 2: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/2.jpg)
INTRODUCTIONA pioneer of specialised messaging services and products since 1995, iTouch provides wholesale solutions to hundreds of Corporates, Banks, SMS and Email aggregators, and resellers across the world.
iTouch’s in-house developed high performance messaging platform delivers SMS MT, MO and Number Context services covering over 800 operators in 160 countries.
iTouch's Corporate Messaging Solutions are valuable tools in any corporate communications mix. They include our Omni-channel Communications Platform, bespoke applications and consulting, leveraging the most cutting-edge technologies.
www.itouch.co.za
![Page 3: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/3.jpg)
• iTouch Messaging Services was originally part of iTouch (Pty) Ltd, founded in South Africa in 1995
• Awarded the Vodacom New Product Development agreement in 1997
• Independent News & Media - 70% stake in November 1999
• Listed on the LSE in August 2000.
• iTouch Messaging Services was sold in 2009 and placed back in the hands of South Africans
• The original Management Team today remains the driving force and focus providing its long standing customers ongoing quality, service and reliability
BACKGROUND
www.itouch.co.za
![Page 4: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/4.jpg)
• A trusted company since 1995
• iTouch has over 500 corporate clients utilising our services. The majority of our clients have been with us for the past 20 years
• A highly knowledgeable team with over 50 years collective experience in the mobile and digital media industry
• Direct connections to all major networks GLOBALLY
• Stable and secure messaging infrastructure, certified by leading banks
• Industry leading Service Level Agreements (SLAs), dedicated 24/7 support
• Strict regulatory compliance policy
• We specialise in the Banking, Services and Retail sectors
CREDENTIALS
www.itouch.co.za
![Page 5: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/5.jpg)
Reach customers in every network, and beyond
Reach customers without any MNP delivery issues
Reach customers regardless of roaming
Reach customers regardless of data connectivity
Robust & easy-to-implement service
Two-way communication by using known technics
COMPREHENSIVE MESSAGING PLATFORM
![Page 6: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/6.jpg)
Costadvantage LeverageIMSsuperiorsourcing,toprovidepriceadvantage.Customerscanmonetize‘longtail’
destinationsthroughItouchglobalreach.Cost advantage
Costadvantage Assistancenavigatingthechallengingtelecommunicationswithoneconnectiontoreachcustomersby
handlinghighthroughputsneeds&stableconnections
Experienced business partner that can help you grow
Costadvantage Unrivalledreachanddeliveryqualitytomorethan800operatorsinover160countriesprovidinga
bridgeto5billionusersMost comprehensive global network
Costadvantage GlobalAccesswithrobustconnectionstandardsfortheregions(SMPP,SS7,HTTP)
North America and European presence
Costadvantage BackedupwithperformanceSLAsProven performance, and redundant systems
www.itouch.co.za
![Page 7: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/7.jpg)
WHY YOU SHOULD BE CONCERNED ABOUT DATA SECURITY
www.itouch.co.za
Companies that collect data on citizens will need to comply with strict new rules around protecting customer data. You will need to ensure that your company conduct itself in a responsible manner when collecting, processing, storing and sharing another entity's personal information. Your company may face accountability charges should you abuse or compromise this personal information in any way, even if abused via a vendor of yours. Let us solve your problem…
So, you can now be certain your customers’ data is safe from abuse and therefore mitigating a key risk to your business.
![Page 8: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/8.jpg)
GLOBAL SECURITY STANDARDS
www.itouch.co.za
iTouch, a Secure Vendor
With services provided by iTouch being fully dependent on technological infrastructure, it is crucial to ensure effective cyber security to protect networks, computers, programs and data from attack, damage or unauthorized access.
Hence, we embarked on a journey spanning over a number of years to ensure that we take all the necessary steps to secure our environment to the satisfaction of our most demanding clients, namely the banking sector. External assessments by security experts were conducted, both from the outside and inside of our environments to ensure compliance.
So, you can now be certain your customers’ data is safe from abuse and therefore mitigating a key risk to your business.
![Page 9: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/9.jpg)
Technology Configuration to ensure Business Continuity
iTouch has a Disaster Recovery plan in place, which involves a set DR Policy and DR Procedure. This is in conjunction with the use of various tools to enable the recovery and/or continuation of business processes that are linked to essential iTouch technology infrastructure and systems, following a natural or human-induced disaster.
The main objective of the DR Policy and Procedure is to ensure that business continuity/operations are restored as quickly as possible should an incident/disaster occur.
BUSINESS CONTINUITY
www.itouch.co.za
![Page 10: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/10.jpg)
BBBEEGenericScorecard- Level3AAAContributor
OMNI-CHANNELPLATFORM
iTouch’sOmni-channelMessagingPlatform
MEMS
Multi-channelEmbeddedMessagingService
FeaturedProducts
![Page 11: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/11.jpg)
BBBEEGenericScorecard- Level3AAAContributor
OMNI-CHANNELPLATFORMiTouch’sOmni-channelMessagingPlatform
Featured Product
![Page 12: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/12.jpg)
Featured Product
www.itouch.co.za
OMNI-CHANNEL iTouch Omni-channel Messaging Platform
In today’s fast paced world, consumers are inundated with information at every turn. An Omni-channel marketing approach maps out the unified customer profile. This in turn helps brands and businesses create cohesive messaging through the delivery of targeted, engaging content from an integrated, technology-based platform. Higher engagement and consumer loyalty are just some of the benefits of Omni-channel marketing.
• One Platform ⎼ Multiple Communication Channel (SMS, Email, Active Voice Message, Social Media)
• One Database ⎼ Create Different Groups
• Dynamic Reporting ⎼ In an easy-to-view Dashboard
‘Companies with strong Omni-channel strategies retain an average of 89% of their customers and see an average 9.5% year-on-year increase in annual revenue.’Aberdeen Group study.
![Page 13: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/13.jpg)
Featured Product
www.itouch.co.za
OMNI-CHANNELWhy Use an Omni-channel Approach?
We understand the importance of effective and secure business communication and the contribution that it provides towards the success of your business. The iTouch Omni-channel has been developed to satisfy the needs of 1-way and 2-way communication.
The Omni-channel provides you with the opportunity to be innovative and reach your client database and potential customers via a convenient and an ever-expanding touch point.
How the Omni-channel Works
The iTouch Omni-channel enables you can compose and send SMS, Email and Automated Voice Communication with the use of one platform. Upload your client database and then segment them to suit your different campaigns. Upload your existing email templates for easy creation of email campaigns. Then simply create your desired campaign or message and schedule the send at a time that suits you.
You can observe your campaign’s success with dynamic reporting that enables you to refine your campaigns as they go live.
![Page 14: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/14.jpg)
Featured Product
www.itouch.co.za
OMNI-CHANNEL
Omni-channel Services Offerings
SMS • Comprehensive real-time reporting dashboard • Select to build your SMS campaigns with the use of a prepared le
upload OR message composition tool • Full scheduling facilities helping business keep in-line with marketing
communication regulations • Recipient contact duplication removal capability
EMAIL • Comprehensive reporting - bounce analysis, click-through, delivery, and
unsubscribe report indicators • Create and send generic or personalized communication • Email campaign template creation or uploading, and storing • Email campaign scheduling
AVM • Create and broadcast personalised voice messaging • Reach mobile and landline • Data collection after every campaign to provide you with
comprehensive AVM reporting • Generic or per campaign dialing number linked to call centers or
reception desks • Per second billing on recordings
![Page 15: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/15.jpg)
BBBEEGenericScorecard- Level3AAAContributor
MEMSMulti-channelEmbeddedMessagingService
Featured Product
![Page 16: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/16.jpg)
• MEMS leverages the popularity and familiarity of the SMS bearer, whilst providing a rich and “limitless” multichannel experience.
• MEMS – the new rich marketing messaging tool to replace SMS and MMS.
• MEMS – is a flash mobisite easily created in minutes for a specific campaign, even by an average user.
• MEMS – when published each customer receives a unique link to the campaign resulting in secure and private communication.
• MEMS – the ability to track and mine customer behaviour.
• The MEMS Mobiz platform is highly adaptable, scalable and robust.
MEMS MULTI-CHANNEL Embedded Messaging System
Featured Product
www.itouch.co.za
![Page 17: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/17.jpg)
Why Use Bulk MEMS?
MEMS allow its users to take advantage of every marketing opportunity by providing an easy-to-use platform to create campaigns and send it to their clients customer database from within the platform, within minutes.
The message contains a URL which points to a landing page/s, created within the platform, making use of various forms of creative content such as video, voice, text, graphics, and can also be directed to the company’s social media links such as FB, Twitter, Instagram, etc., thus providing a more exciting and effective campaign product than a simple plain-text message.
How Bulk MEMS Works
MEMS is a rich media message that can be sent to both feature and smart mobile phones encompassing the majority of the mobile market.
MEMS helps to facilitate revealing all the customers' marketing assets in one single communication if desired. Whilst MMS only allows a single audiovisual file per message, (and delivery is not guaranteed), MEMS is a bearer which carries limitless audio-visual files and delivery is guaranteedto an active mobile number.
Featured Product
www.itouch.co.za
MEMS
![Page 18: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/18.jpg)
Policy Schedules, Statements, Invoices, Payslips…
In addition the MEMS system talks to a target recipient via a dedicated and unique URL, thus providing increased security and increased capabilities allowing the technology to be used for invoicing, statements including insurance policy schedules, salary advice slips, etc. These URLs are archived for that recipient promoting easy reference and retrieval of past communication.
Enhance your Campaigns:
MEMS is recommended for any company wishing to excite their campaigns using rich media format that will more than likely catch the attention of waning consumers bombarded by plain text messaging.
MEMS can also be used for interactive marketing campaigns allowing two way communication, and therefore an immediate response to a call to action.
Dynamic Reporting allows mining of consumer behaviour and can be used to further refine future campaigns.
Featured Product
www.itouch.co.za
MEMS
![Page 19: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/19.jpg)
SERVICES
• Bulk Messaging
• Campaign Manager
• USSD Solutions
• Text 2 Voice
• 2 - Factor Authentication
• Messaging Platform – mGate
• MEMS
www.itouch.co.za
![Page 20: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/20.jpg)
Bulk SMS Text Messaging
High performance bulk SMS text messaging for enterprises and developers. Available over SMS APIs, SMS portals and mGate integrated solution.
2-Way SMS
Send and receive SMS directly into applications. Get a mobile number - short code or virtual long number - to run SMS sweepstakes and loyalty programs. Try our SMS Campaign Manager!
Number Context
Active? Ported? Roaming? Mobile number validation, great for database cleaning. Reduce costs by keeping your mobile numbers database up to date!mobile numbers database up to date!
www.itouch.co.za
![Page 21: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/21.jpg)
Campaign Manager
Campaign manager is a complete SMS marketing solution, allowing you to run 4 types of SMS marketing campaigns -broadcasts, polls, sweepstakes and coupons.
USSD Interactive Services
Deliver OTPs and questionnaires over this menu-driven GSM channel, available on any mobile phone. Network initiated USSD supported.
www.itouch.co.za
![Page 22: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/22.jpg)
Text 2 Voice
With our Text2Speech solution you can deliver a voice message to your users to any fixed and mobile phone, in the world. Use a simple, automated way to call a large number of people and deliver a pre-recorded, or a text-converted voice messages. Localised messages do the trick and make a difference in consumer interaction.Use voice calling to communicate your text message in 18 languages. Developers can use our Text2Speech API to upgrade their existing apps and platforms.
2 – Factor Authentication
In many cases more than just a password is needed to achieve an adequate level of security. SMS-based 2-factor authentication increases security exponentially. iTouch can deliver SMS messages to all mobile phones whilst the device easily turns into a tool for providing an extra layer of security without investing into additional hardware.
www.itouch.co.za
![Page 23: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/23.jpg)
www.itouch.co.za
GLOBAL FOOTPRINT
• Resting on powerful propriety infrastructure deployed for Africa, iTouch’s fully featured bulk SMS is an end-to-end solution for African Countries.
• All the components in the delivery chain to the MNO’s are controlled by iTouch, with direct routes to African countries and the relationships in place to manage all expectation for the SS7 connections.
![Page 24: iTouch Messaging Services – BBBEE Level 2 Contributor · • Data collection after every campaign to provide you with comprehensive AVM reporting • Generic or per campaign dialing](https://reader030.fdocuments.us/reader030/viewer/2022041118/5f2dcb093f892c1853677f26/html5/thumbnails/24.jpg)
Thank YOU
Craig BerrySales Director+27 83 299 9903
www.itouch.co.za
Waheed AdamExecutive Chairman
+27 83 675 [email protected]