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Chapter 1

Information Systems in Global Business

TodayTime: 30 Minutes

Max. Marks: 25

I. Multiple Choice Questions

1. When nearly all core business processes are digitally enabled, [

]

a. The firm is more competitive and efficient.

b. The firm no longer needs paper records.

c. More employees will be required.d. Every employee must be computer literate.

2. Which business objective refers to the achievement of higher levels of

efficiency and productivity? [ ]

a. Customer and supplier intimacy

b. Operational excellence

c. Survival

d. Improved decision making

3. Which business objective refers to increasing a company's revenues

while decreasing its costs? []

a. Customer and supplier intimacy

b. Operational excellence

c. Survival

d. Improved decision making

4. Which of the following consists of all the hardware and software that a

firm needs to achieve its business objectives? [ ]

a. Database technology

b. Networking technology

c. Storage technology

d. Information technology

5. Data shaped into meaningful form are called [

]

a. A databank.

b. Feedback.

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c. Knowledge.

d. Information.

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6. Raw facts that have not been organized into a useful form are called

[ ]

a. Information.

b. Business objectives.

c. Data.

d. Information systems.

7. Which activity of an information system converts raw input into a

meaningful form? [ ]

a. Input

b. Processing

c. Output

d. Feedback

8. Which activity of an information system helps an organization evaluate

or correct the input stage? [ ]a. Turnaround

b. Processing

c. Output

d. Feedback

9. Computer literacy focuses primarily on: [ ]

a. The ability to do word processing.

b. Knowledge of the software required to do your job.

c. Knowledge of information technology.

d. Knowledge of computer hardware basics.

10. The responsibility for monitoring the daily activities of a business falls

to this organizational level: [

]

a. Senior management.

b. Middle management.

c. Operational management.

d. Knowledge workers.

11. The world's largest and most widely used network is the [

]

a. World Wide Web.b. Intranet.

c. Extranet.

d. Internet.

12. The linkage of two or more computers together to share data or

resources is called a(n):

[ ]

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a. System.

b. Network.

c. Protocol.

d. Information technology infrastructure.

13. Which of the following could not be classified a complementary

organizational asset required to optimize returns from information

technology investments? [ ]

a. Distributed decision-making rights.

b. Efficient business processes.

c. The Internet and telecommunications infrastructure.

d. Decentralized authority.

14. The technical approach to information systems includes: [

]

a. Only the information system itself.

b. Hardware, software, and intra-organizational systems.c. People, hardware, and software.

d. Computer science, management science, and operations research.

15. Which of the following would notbe classified as a technical approach to

the study of information systems? [ ]

a. Computer science

b. Management science

c. Operations research

d. Economics

II. State whether TRUE or FALSE

1. Internet advertising is growing at a rate of more than 30 percent a year.

[

]

2. Information technology (IT) consists of all the hardware that a firm needs to

use in order to achieve its business objectives, whereas information systems

consist of all the software and business processes needed. [ ]

3. Information systems literacy describes the behavioral approach to information

systems, whereas computer literacy describes the technical approach.

[

]

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4. The dimensions of information systems are management, organizations, and

information technology. [ ]

5. In order to understand how a specific business firm uses information systems,

you need to know something about the hierarchy and culture of the company.[

]

6. Developing a new product, fulfilling an order, or hiring a new employee are

examples of business processes. [ ]

7. An IT infrastructure provides the platform on which the firm can build its

information systems. [ ]

8. There are four major business functions: Sales and marketing; manufacturingand production; finance and accounting; and information technology.

[

]

9. A substantial part of management responsibility is creative work driven by

new knowledge and information. [ ]

10. Intranets allow firms to work easily with third-party suppliers and vendors.

[]

Essay Questions

1. Provide an overview of the six business objectives of Information Systems

2. Information systems produce the information that organizations need to make

decisions, control operations, analyze problems, and create new products or

services. Identify and describe the three activities found in information

systems.

3. Briefly describe how information systems influence organizations, people andtechnology

4. Explain the difference between computer literacy and information literacy.

5. The study of information systems is a multidisciplinary field. Identify the six

major disciplines that contribute problems, issues, and solutions to the study

of information systems. Explain why no single theory or perspective

dominates.