ITIL v3 foundation training
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Transcript of ITIL v3 foundation training
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To provide innovative and high quality
services based on the needs of our
customers and market demand.
OUR VISION
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To deliver solutions which leads to
Business-IT Alignment formulated
against executive imperatives. Our
expertise helps executives to sleep at
night knowing their services are
managed, secure, cost effective and
profitable.
OUR MISSION
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Consulting & Implementation
• IT Service Management
• IT Governance
• Project Management
• Quality Management
Training
• IT Service Management
• IT Governance
• Prince 2
• PMP
• ISO/IEC 20000
OUR SERVICE
Our Consultants are having solid hands-on experience in implementation of large projects &
with global expertise.
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The CIO Challenges Today
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Future Frameworks delivers service management
solutions to the organization based on executive-level
imperatives.
MAIN FOCUS AREA
Our Core Services that addresses Business Imperatives:
• High Quality of Service to the business.
• Cost Effective solutions.
• Compliance and governance
• Knowledge transfer
• Full spectrum of IT Service Management (ITIL ®) Training programs
ITIL® is a registered trademark of Cabinet Office
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IT Governance - CobiT
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Compliance and Governance
Future Frameworks has Core Competencies to
ensure Compliance and Governance in the
following areas :
• ITIL ®
• ISO/IEC 20000
• Sarbanes-Oxley
• Cobit
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• Business processes are increasingly becoming IT dependent.
• The main worry of IT Mgrs these days is the burgeoning cost of IT.
• Internal cooperation between IT departments is a missing puzzle.
• The 24X7 economy demands the high availability of IT services.
• Outsourcing and off-shoring initiatives require a very good
understanding of the IT services provided to the business.
• Increasing pressure from legislative controls such as Sarbanes-
Oxley demand a level of “Compliance and Control”.
Need for IT Service Management
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• Operational Excellence.
• Continual Service Improvement.
• IT Governance.
• Process Consulting:
ITIL ®
ISO/IEC 20000
Cobit
Project Management
CONSULTING
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Business-IT Alignment
Business success is tied to an ability to
deliver against the mounting expectations
of an increasingly demanding client base.
Future Frameworks has core competence
in managing the quality of service:
• Business-IT Alignment
• Executive Digital Dashboards
• IT Service Management Solutions
• Business Service Management
• Relationship Management
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Reducing the Cost to Serve
In a market where competitors can
suddenly appear out of nowhere, many of
whom are working on an Asian Century
delivery model, making money by
charging what the market can bear often
depends on operating at the lowest cost
frontier for delivery of the service.
Core Competencies:
• Managing the cost-frontier
• Consolidation
• Traditional outsourcing
• Process Optimization
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ITIL v3 Qualification Scheme
Copyright © 2007 APM Group.
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Some of our Customers for whom our
Consultants / Trainers worked
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What the CEO expects from the CIO!
“At night I want him to make sure that I can sleep
peacefully, when I wake up, I want him to excite me
with new possibilities for our business.”
Gerry Ablaza, CEO Globe Telecom
Asian CEO of the Year, 2004
Future Frameworks Will Deliver