ITIL QA14

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Transcript of ITIL QA14

QUESTION NO: 87Which activity is not the responsibility of IT service continuity Management?A. Testing back-out arrangementsB. Analyzing risksC. Drawing up back-out scenariosD. Executing impact analyses of incidents related to the back-out facilitiesAnswer: DQUESTION NO: 88What does Mean Time to Repair (MTTR) mean?A. Average downtime of a serviceB. Average uptime of a serviceC. Average time of the breakdown-free period within a measured periodD. Average time between two consecutive incidentsAnswer: AQUESTION NO: 89Which ITIL process carries out a risk analysis on the possible threats to andvulnerabilities of the IT infrastructure?A. IT service continuity managementB. Capacity ManagementLeading the way in IT testing and certification tools, www.testking.com- 28 - C. Problem managementD. Configuration managementAnswer: AQUESTION NO: 90The Service Desk receives different types of calls. Which of the following is an incident ?A. A request to install a new bookkeeping packageB. A notification that a new toner cartridge has just been installed in a printerC. Information about the rollout of a specific applicationD. A system message that a printer is not workingAnswer: D