ITIL 4 pergola - api.ilxgroup.com
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What is ITIL ® 4 ? 2 million ITIL professionals worldwide. 1 Successfully implementing ITIL within your organisation means that you will be able to: Take a more professional approach to service delivery, leading to improved customer satisfaction Speak a common language, leading to more effective communication across the business Apply ITIL tools to improve company efficiency and effectiveness, leading to a better customer experience Manage change more effectively, leading to better business outcomes Demonstrate an evidence-backed, differentiated, value proposition, leading to more customer wins As an organisation, ITIL will help you to: Be more efficient and effective Deliver better customer experiences Have a more motivated workforce As an individual, ITIL will help you to: See improved effectiveness in your role Have more confidence in your abilities Be more fulfilled in your career outlook HOW DOES ITIL FIT INTO THE WIDER BUSINESS STRUCTURE? TRELLIS The trellis represents ITIL’s role in the organisational structure. ITIL helps to define the vision of the service organisation; what will it look like, the contours and boundaries of the organisation, and how it will fit within the larger ecosystem of the business (i.e. the garden). PLANTS These are the services or products that the organisation manages, develops and produces. ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services. of IT professionals actively use ITIL in their organisation 2 of IT professionals agreed that ITIL brings value to their organisation 2 1 AXELOS statistics (January 2019), 2 AXELOS ITSM benchmarking report, 2017 82% 96% of people list ITIL as the number one ITSM accreditation they are most aware of 2 78% ITIL®, PRINCE2® and MSP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. PINS AND WIRES These are the methods used that rely on a solid foundation of service management. These could be project management frameworks, such as PRINCE2 ® , MSP ® , and agile methods, or other methods and practices like DevOps, supplier management, etc.
Transcript of ITIL 4 pergola - api.ilxgroup.com
What is ITIL® 4 ? 2 million ITIL professionals
worldwide.1
Successfully implementing ITIL within your organisation means that you will be able to:
Take a more professional approach to service delivery, leading to improved customer satisfactionSpeak a common language, leading to more effective communication across the business
Apply ITIL tools to improve company efficiency and effectiveness, leading to a better customer experienceManage change more effectively, leading to better business outcomes
Demonstrate an evidence-backed, differentiated, value proposition, leading to more customer wins
As an organisation, ITIL will help you to: Be more efficient and effectiveDeliver better customer experiences Have a more motivated workforce
As an individual, ITIL will help you to: See improved effectiveness in your roleHave more confidence in your abilitiesBe more fulfilled in your career outlook
HOW DOES ITIL FIT INTO THE WIDER BUSINESS STRUCTURE?
TRELLISThe trellis represents ITIL’s role in the organisational structure. ITIL helps to define the vision of the service organisation; what
will it look like, the contours and boundaries of the organisation, and how it will fit within the larger ecosystem of
the business (i.e. the garden).
PLANTSThese are the services or products that
the organisation manages, develops and produces.
ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.
of IT professionals actively
use ITIL in their organisation2
of IT professionals agreed
that ITIL brings value to their
organisation2
1 AXELOS statistics (January 2019), 2 AXELOS ITSM benchmarking report, 2017
82%
96% of people list ITIL as the number one
ITSM accreditation they are most aware of2
78%
ITIL®, PRINCE2® and MSP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
PINS AND WIRESThese are the methods used that rely on a solid
foundation of service management. These could be project management frameworks, such as PRINCE2®,
MSP®, and agile methods, or other methods and practices like DevOps, supplier management, etc.
