ITFT-Key elements of tqm
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TQMKey Elements
ITFT College, Chandigarh 1
4/26/2014
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Elements
• I. Foundation –: Ethics, Integrity and Trust.
• II. Building Bricks –: Training, Teamwork and Leadership.
• III. Binding Mortar – : Communication.
• IV. Roof –: Recognition.
ITFT College, Chandigarh 24/26/2014
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ITFT College, Chandigarh 34/26/2014
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Ethics
• Establishes a code of conduct. Good / Bad
• Individual v/s Organizational Ethics
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Integrity
• Honesty
• Morals & Values
• What Customers Expect & what they deserve
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Trust• Encourages commitment
• Essential to ensure customer satisfaction
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Training
• Ability to perform in teams
• Problem solving
• Decision Making
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Teamwork
• Quality improvement teams or excellence teams (QITs)
• Problem solving teams (PSTs)
• Natural work teams
• (NWTs)
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Leadership
• Supervisor to lead the team
ITFT College, Chandigarh 94/26/2014
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Communication
• Downward communication
• Upward communication
• Sideways communication
ITFT College, Chandigarh 104/26/2014
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Recognition
• huge changes in self-esteem
• productivity,
• quality
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Let us Discuss !
• What are the different Elements of TQM?
ITFT College, Chandigarh 124/26/2014