Item 4 - First 5 LA · Hay Group worked with First 5 LA leadership and HR to learn about First 5...
Transcript of Item 4 - First 5 LA · Hay Group worked with First 5 LA leadership and HR to learn about First 5...
2© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Contents
Introduction
Executive Summary
Methodology
Internal Analysis
Market Analysis
Benefits Market Analysis
Appendix 3 – Hay Group’s job evaluation methodologyAppendix 4 – Benefits valuation methodology
1
2
3
4
5
A
6
15
4© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Introduction
Introduction
First 5 LA asked Hay Group to review the organization’s compensation practices and develop recommendations for a salary structure that would enable the organization to provide equitable and competitive pay. Specific goals of this project include:
Internal Equity A review and assessment of the job and FLSA classification tools, job evaluation, compensation, and
pay delivery mechanisms An appropriate alignment of positions in an internally fair and equitable manner
External Competitiveness An understanding of how First 5 LA’s base pay practices and benefits compare to other organizations
in First 5 LA’s market for talent A compensation study that uses organizations within the market for talent as a basis for salary
comparison
Alignment A review of the existing compensation practices with recommendations for any changes based upon
an analysis of internal and external data Specific recommendations regarding appropriate levels of base pay
17
6© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Executive Summary
Methodology
Hay Group worked with First 5 LA leadership and HR to learn about First 5 LA’s business strategy, operating model, issues, opportunities, and challenges. Hay Group reviewed existing position descriptions for each role in the organization
Hay Group interviewed department and program leadership to gain further insight into their organization’s roles
Hay Group measured the content of all jobs in the organization using Hay Group’s Guide ChartSM - Profile Method of Job Evaluation
All job content findings were reviewed and validated by senior leadership and HR
19
7© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Executive Summary
Methodology
Hay Group met with the Executive Leadership group to discuss which organizations First 5 LA attracts talent from and loses talent to, as well as its desired competitive pay philosophy
Hay Group applied our methodology to measure First 5 LA jobs by content
Job evaluation is a process to measure the size of jobs against appropriate and consistent criteria
Methodology focuses on the content of the job as currently designed
The Hay Group methodology measures three aspects of a job:
Knowledge required (input)
Problem solving involved (throughput)
Results expected (output)
The work measurement process reflects the culture and values of the organization
20
8© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Executive Summary
Internal Analysis
As part of our study, Hay Group compared First 5 LA base salaries to job content levels agreed upon by the project team. This diagnostic practice is designed to highlight internal pay practices relative to First 5 LA’s existing value structure
We find that there is positive correlation between job size and base salary; that is, as job size increases, pay increases
Pay varies throughout the organization, typically due to:
Varying years of service
Employee’s salary previous to First 5 LA
Outstanding individual performance
Pay pressure in the external market on particular jobs and/or skill sets
An FLSA review was performed to provide First 5 LA with some guidance on the appropriate exempt/non-exempt classification for its positions
21
9© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Executive Summary
External Analysis – Salary
Hay Group constructed an external market for comparison by utilizing a combination of sources representing organizations with which First 5 LA might compete for employee talent
Overall, base salary levels fall around the median of the market (the “competitive” level), with some variances by grade level:
Support, administrative positions and entry to mid-level professionals tend to be paid in line with the market
For seasoned professional roles and functional leaders, there is less differentiation in base salary between different grade levels than is seen in the market
Higher-level directors and executives generally fall below the market, but move closer to the market at the executive levels
22
10© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Executive Summary
External Analysis – Benefits First 5 LA provides a full range of benefit programs to its employees that is above
market median for those earning up to $100,000 and below market median for those earning more than $100,000. The table below summarizes First 5 LA’s competitive market position by benefit program component:
Benefit AreaFirst 5 LA vs. Market
Salary ≤ $100,000 Salary > $100,000
Total Benefits P50 – P75 < P50
Retirement P25 – P50 P25 – P50
Healthcare > P75 > P75
Disability < P25 < P25
Death P75 P25 – P50
Other Benefits P50 – P75 P50 – P75
23
11© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Executive Summary
Recommendations
Salary Structure
Based on our review of both job content levels at First 5 LA and external market levels, Hay Group has prepared a model structure for First 5 LA to consider implementing
This model takes the external market into consideration, blending market data with First 5 LA’s current pay practices. The recommended structure brings First 5 LA closer to a competitive target market
The investment to bring all employees’ salaries up to their recommended range minimum in the model structure is $55,112
24
13© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Methodology
Project Steps
Hay Group worked with senior leadership and HR to learn about First 5 LA’s business strategy, operating model, issues, opportunities, and challenges
First 5 LA provided Hay Group with the following materials:
Organizational charts
Job descriptions for each position
Financial statements
Current salary practice information for each position and current compensation data for all incumbents in the study
Hay Group conducted presentations with employees to discuss key project steps and employee involvement in the project, and held “open hours” for employees to voice concerns and issues with current pay practices
Hay Group interviewed department and program leadership to gain further insight into their roles and the organization
Hay Group measured the content of all jobs in the organization using Hay Group’s Guide Chart - Profile MethodSM
of Job Evaluation, the leading job evaluation system in the world for over 60 years
All job content findings were reviewed and validated by senior leadership and HR
26
14© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Methodology (cont’d)
Work Measurement Methodology
Hay Group met with the Executive Leadership group to discuss which organizations First 5 LA attracts talent from and loses talent to, as well as its desired competitive pay philosophy
Hay Group applied our methodology to measure First 5 LA jobs by content
Job evaluation is a process to measure the size of jobs against appropriate and consistent criteria
Methodology focuses on the content of the job as currently designed
The Hay Group methodology measures three aspects of a job:
Knowledge required (input)
Problem solving involved (throughput)
Results expected (output)
The work measurement process reflects the culture and values of the organization
27
15© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Methodology (cont’d)
Market Pricing Methodology
Market data was gathered, via local data sources and Hay Group’s compensation databases, in order to determine First 5 LA’s competitive market position
All compensation data was updated to reflect a common effective date of July 1, 2014
All data pulled from national data sources was adjusted by a geographic differential of 12.4% to reflect the cost-of-labor in the Greater Los Angeles Area*
After reviewing internal job levels and competitive market data, Hay Group developed a salary structure designed to help First 5 LA establish internal pay equity and external competitiveness
*Determined using Economic Research Institute’s Geographic Assessor and Hay Group’s 2013 compensation database.
28
16© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Methodology (cont’d)
Selection of benchmark positions
In order to study First 5 LA’s market competitiveness, 34 positions were selected to be surveyed
This sample represents 28% of the jobs and 67% of the incumbents in the organization
We chose jobs based on the following criteria:
A selection of different levels across departments and job families
“Journey” or fully-qualified level
Positions that can be reliably matched to the market (i.e., roles that tend to be found in most organizations)
Positions that were likely to have a significant number of matches among market data sources
A list of all benchmark positions can be found on the following slide
29
17© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Methodology (cont’d)
Benchmark positions Chief Operating Officer
Chief Program Officer
Chief Administrative Officer
Director of Research & Evaluation
Director of Policy
Director of Program Development
Assistant Director of Best Start Communities
Director of Information Technology
Program Officer III, BSC
Program Officer III, Community Investments
Finance Manager
Public Policy Manager
Program Officer III, Grants Management
Government Affairs Manager
Contract Compliance Manager
Marketing Manager, Place-Based
Program Officer III, Program Development
Program Officer II, BSC
Program Officer II, Community Investments
Research Analyst III
Policy Analyst II
Contract Compliance Officer II
Program Officer II, Grants Management
Program Officer II, Program Development
Research Analyst II
Economic Analyst II
Staff Accountant II
Webmaster
Graphic Artist
Network Administrator
Executive Assistant , CAO
Data Coordinator
Administrative Assistant, BSC
Accounting Technician
30
19© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Internal Analysis
Job Levels by Content
We worked closely with the HR team and leadership at First 5 LA to validate job measurement findings and applied significant rigor to the job content analysis because we believe consistent internal measurements are important for employee development, salary structure development, overall fairness, and also provide a reliable map to the external market
We compared different roles at similar content levels across the organization, even if the type of job they do is different
We identified differences and relativities between senior and subordinate roles in a reporting ladder
This helps to check the evaluation of roles but is also an important tool for organizational design
Hay Group delivered a training seminar to the HR Staff in our job measurement methodology
All job evaluations and resulting internal relationships have been reviewed and validated by leadership and First 5 LA HR staff
32
20© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Internal Analysis (cont’d)
Job Content LevelsLevel Descriptors
21+
Highly seasoned professional directors overseeing a major functional areas or departments. Focuses primarily on setting long-term strategies and objectives for a function which is relatively homogeneous nature with necessity for integrating into the overall business objectives of the company. Relatively high degree of autonomy in taking action to set operational goals given general managerial direction and functional policies.
20
Advanced level functional directors of homogeneous activities or departments. Involves the longer-term strategic planning and budgeting of all areas within the function with first-line managers responsible for daily operational implementation of action plans. Actions are typically directed by specific functional precedents and the achievement of circumscribed operational activity.
19Functional Managers with responsibility for managing the daily operations of department(s) or work unit while developing short to medium-term action plans for meeting functional goals. Work often accomplished through subordinate supervisors or project leaders. Consultative or research/analysis positions with a long-term development or advisory focus.
18
Primarily composed of functionally proficient positions typically managing the daily operations of a department or a group. Requires a high degree of human relation skills for managing subordinates or working with external contacts. Also may be advanced technical positions requiring a high degree of innovative and conceptual thinking. Problems solving skills focus on broad operational and strong functional issues and heavy tactical initiatives. Quarterly or annual focus.
17Primarily composed of seasoned professional positions with extensive experience. Typically a manager of a small department or area or team / project leader of a technical function. Problem solving skills focus on broad operational and strong functional issues. Monthly to quarterly focus.
16Primarily composed of highly proficient seasoned professionals. Managers of programs and events, senior individual contributor or entry managerial position over other junior level professionals. Interprets polices to develop procedures for others to use. Project based, weekly to monthly focus.
33
21© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Internal Analysis (cont’d)
Job Content Levels (cont’d)Level Descriptors
15Primarily composed of professional positions responsible for running multiple programs / award categories. Typically functions as a supervisor of clerical or administrative positions or entry level individual contributor professional role - may work independently on routine assignments. Uses and administers complex and diverse procedures. Daily to weekly focus.
14This level has seasoned individual contributors with a focus on task execution and managing and delivery of medium to large projects. They interact and coordinate within and across departments to meet deadlines/ accomplish tasks. Weekly focus for planning and execution.
13Primarily composed of individual contributor positions involving planning, coordination and execution of small projects. Follows diverse procedures in conducting duties. Receives general work instruction and tends to be focused on daily progress and results.
12
Primarily composed of advanced or lead clerical jobs using specialized knowledge or skill; also seasoned technical jobs are found at this level. Jobs follow a number of more complicated procedures. Jobs at this level are typically confronted with multiple choice situations and through prior exposure/experience have learned which choice is most appropriate to the situation.
11Mid-level administrative, production, technical or customer service jobs requiring a thorough knowledge of area supported. Usually requires high school diploma plus a few years experience or additional technical training. Competence achieved in 1 to 2 years. Work generally consistent day to day with minor variation week to week. Work often process focused.
10Clerical, processing, or production jobs requiring an understanding of general office work routines and procedures in a vocational skill. Competence usually occurs within 6 months to one year. Work generally consistent day to day. Work often process focused, rather then task focused.
34
22© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Internal Analysis (cont’d)
Evaluated job content (Hay Grades) This table shows a brief description of the type of role associated with each evaluated
job content level (Hay Grades)
Description Hay Grade
25242322212019181716151413121110
Administrative/ Support Staff
Executives
Functional leaders and highly seasoned professionls
Entry to mid level professionals
35
23© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Internal Analysis (cont’d)
Findings
Hay Group examined the relationship between base salary and job content levels (determined during the job evaluation phase)
There is generally a positive relationship between evaluated job content and base pay (as job size increases, pay increases)
Pay dispersion is seen at some job content levels. This is an appropriate HR practice and is typically due to:
Varying years of service
Employee’s salary previous to First 5 LA
Outstanding individual performance
Pay pressure in the external market on particular jobs and/or skill sets
There are several positions we identified that appear to be paid inconsistent with their internal value to the organization
As noted, this re-confirms the need for a leveling structure which reflects the relative ‘size’ of each job
36
24© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Internal Analysis (cont’d)
FLSA Review
Hay Group used job descriptions to assess the classification status under the Fair Labor Standards Act
A total of 45 positions were reviewed
Observations
Most classifications specifications were accurately reflective of the existing exempt/nonexempt rules set forth in the Fair Labor Standards Act
Exercise of discretion and independent judgment
Primary duties performed
Salaried or hourly pay
Hay Group does not practice law; we recommend the classifications be reviewed by a labor attorney to validate our findings.
37
26© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Market Analysis
Defining the Market
Hay Group and First 5 LA worked together to construct an external market for comparison by utilizing a combination of sources representing organizations with which First 5 LA might compete for employee talent:
Hay Group’s US Executive Compensation Report
Hay Group’s US General Market Professional/Managerial Report
Local city and county data, e.g. City of Los Angeles, County of Los Angeles
Local organizations from whom First 5 LA may recruit from/lose staff, e.g., UCLA, County of Los Angeles, etc.
All market data were updated to July 1, 2014
Market figures represent a consensus of relevant position matches, using a combination of job content and size (not job title), from survey sources listed in this report
39
27© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Market Analysis (cont’d)
Survey Matching Methodology Hay Group matched each benchmark position to survey data based on similar job
content levels
Market results are calculated according to the measures below: P25 is the 25th Percentile
75% of the data is above this point, and 25% below
P50 is the 50th Percentile
50% of the data is above this point, and 50% is below
P75 is the 75th Percentile
25% of the data is above this point, and 75% is below
Geographic Cost-of-Labor Differential for Hay Group market data In cases where LA County data cuts were unavailable for a position match, a
geographic differential was applied to the market data, to reflect a differential in pay practices in the LA County area versus national average
A geographic differential of 12.4% was used, based on data from the Economic Research Institute and Hay Group survey sources
40
28© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Market Analysis (cont’d)
Benchmark Job Analysis Findings
Overall, some variation was found by grade level:
Support, administrative positions and entry to mid-level professionals (levels 13-15) tend to be paid at market
For seasoned professional roles and functional leaders (levels 16-20), there is less differentiation in base salary between different grade levels than is seen in the market –First 5 LA pay practice tracks lower than the competitive market
Higher-level directors and executives (levels 19 and above) generally fall below the market, but move closer to the market at the executive levels
41
30© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Benefits Market Analysis
First 5 LA provides a full range of benefit programs to its employees that varies in market competitiveness depending on salary:
The benefits program for employees earning up to $100,000 is above the market median, due in large part to the competitive health care program
The benefits program for higher paid employees approximates falls below the market median due to the less competitive retirement program and caps on death and disability benefits
The following pages summarize First 5 LA’s competitive position relative to the comparator market for each benefit component
The three page chart outlines First 5 LA’s market position and highlights the key drivers of that market position
The graphs show First 5 LA’s market position as a function of salary
Please refer to the appendix for a description of the benefits valuation methodology
A general market comparator group was used for this benefits analysis. There are 785 organizations in Hay Group’s current benefits database and include organizations from all industries, both public and private sector
43
31© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Benefit Area
Market Position
Key Findings≤ $100K > $100K
Total Benefits
P50 – P75 < P50Total benefits position varies based on salary with employees at lower salary levels more competitive than higher paid employees
Total Retirement
P25 – P50 P25 – P50
First 5 LA provides a 403(b) retirement plan that matches employee deferrals based on service - 1% after 1 year of service up to 6% at 6 years of service – subject to 3 year vesting. First 5 LA’s match schedule is not prevalent in the market; however, the
level of match is competitive when compared to defined contribution programs. When considered on a total retirement basis, which includes the 32% of the
market that provides a defined benefit plan, First 5 LA’s market position decreases to below median. Any nonqualified plan First 5 LA may have was not considered in this
analysis
Benefits Market AnalysisFIRST 5 LA VS. BENEFITS MARKET
44
32© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Benefit Area
Market Position
Key Findings≤ $100K > $100K
Healthcare > P75 > P75
First 5 LA requires NO employee premium contributions for medical (HMO only), dental or vision coverage. The PPO medical plan does require employee premium contributions; however, most employees are not enrolled in the PPO Prevalent market practice requires contributions of 20% to 25% premium
contributions for single and family coverage The HMO is the most prevalent plan for First 5 LA employees, which
maintains low out of pocket costs – no deductibles or coinsurance, low copayments (office visits and prescriptions) Prevalent plans in the market are PPOs that include deductibles,
coinsurance (percentage paid by employer/employee, typically 80/20 or 90/10) and higher out of pocket maximums Dental coverage is typically cost shared in the market and requires more
employee out of pocket costs, including a deductible and annual maximum Vision coverage is typically employee paid in the market
Death P75P25 –P50
First 5 LA’s basic benefit of 2 times base salary up to a $200,000 maximum is at the market P75, as a benefit of 1 times base salary is most prevalent in the market. The $200,000 maximum diminishes the market position, as salary increases
Benefits Market AnalysisFIRST 5 LA VS. BENEFITS MARKET
45
33© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Benefit Area
Market Position
Key Findings≤ $100K > $100K
Disability < P25 < P25
First 5 LA provides 10 days of sick leave annually, with no maximum In the market, limited sick days combined with employer paid short term
disability (STD) coverage is prevalent First 5 LA also provides long term disability (LTD) coverage – 66 1/3%
benefit up to a $6,000 month, following a 90 day elimination period While the LTD benefit is aligned with the market, the limited income
replacement provided for short term disability decreases First 5 LA’s market position First 5 LA employees do contribute to the State disability program, which
improves the disability income replacement for all employees; however, the State program is not reflected in the value as it is not paid for by First 5 LA
Other Benefits & Allowances
> P50 > P50
First 5 LA provides transportation benefits to employees, up to a $60 monthly reimbursement for parking or transit First 5 LA also provides an EAP, discounted services, and pre-tax spending
accounts, which are all prevalent in the market Tuition reimbursement is also prevalent in the market, but is not provided by
First 5 LA Other Benefits includes: Transportation, telecommuting, adoption and tuition
assistance, access to pre-tax spending accounts, EAP and discount programs. Allowances include: car, club, and fitness
Benefits Market AnalysisFIRST 5 LA VS. BENEFITS MARKET
46
34© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Benefit Area
Market Position
Key Findings≤ $100K > $100K
Holidays & Vacation
Above Market
First 5 LA provides 12 paid holidays, which is more than typical market practice of 10 holidays First 5 LA’s service based vacation schedule provides 10 days annually up
to 3 years, 15 days in the 4th year and 20 days thereafter First 5 LA provides a higher accrual at lower service levels to its employees,
but the 20 day maximum is on the low end the typical range of 20 to 25 days
Benefits Market AnalysisFIRST 5 LA VS. BENEFITS MARKET
47
35© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Benefits Market Analysis –Findings & Observations
The mix of First 5 LA’s benefits is not aligned with the market and relies heavily on the strength of its health care program for its market position.
First 5 LA may want to consider the following changes to improve market alignment, increase market competitiveness, and enhance recruitment and retention of employees:
Healthcare – Cost sharing in the form of employee premium contributions or deductibles and coinsurance should be introduced. The health care program provides significant value to First 5 LA’s compensation package, especially for employees at lower salary levels. Any changes should be considered in conjunction with health care reform, as First 5 LA’s rich plan design may be considered a Cadillac plan if not reduced.
Retirement – While the level of contribution is competitive, the program design is not aligned with the market. In order to better compete with public sector employers, a 2 prong approach to retirement contributions is recommended – 403(b) match and non-elective employer contribution – along with changes to plan eligibility.
48
36© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Benefits Market Analysis –Findings & Observations
Disability – Introduce an employer paid STD benefit or enhance the sick leave accrual to ensure employees have adequate income replacement in the event of disability. The State disability program provides good income replacement, so adding employer paid STD may not be not critical for First 5 LA, given the current sick leave and LTD.
Death – First 5 LA may consider decreasing the basic death benefit to 1 times salary, as it exceeds market median practice. Alternatively, if First 5 LA maintains the 2 times salary benefit, it should consider increasing the maximum to ensure the benefit is not capped for higher paid employees
Tuition Reimbursement – First 5 LA should consider implementing a tuition reimbursement policy to be aligned with typical market practice and improve its ability to retain employees.
49
37© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Benefits Market Analysis –Findings & Observations
The change to the mix of First 5 LA’s benefits based on the recommended changes results in better alignment with the typical market practice, as shown below at the $50,000 and $100,000 salary levels:
$50,000
Salary
$100,000
Salary
10%
71%
2%1%2%
14%
Current
Retirement
Healthcare
Disability
Death
Other
Statutory
16%
61%
3%1%5% 14%
Model
17%
59%
5%1%2% 16%
Market Median
16%
56%
3%2%
2%
21%
Current
Retirement
Healthcare
Disability
Death
Other
Statutory
24%
46%
5%1%4%
20%
Model
24%
42%
8%1%
2%
23%
Market Median
50
38© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Appendix – Hay Group’s job evaluation methodology
51
39© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Job content
Overview of job content
Organizations use jobs as a tool for managing people
Jobs are defined by the results the jobholder is expected to deliver (outputs), and the types of capabilities and competencies the jobholder needs to have to be successful (inputs)
Job measurement
The process of comparing the content of one position/classification relative to another, based on a set of common factors
The focus of job measurement is on the relative weighting of positions
52
40© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Work measurement: A definition
Determining the value of work to the organization, using measurement scales of common compensable factors
A process to measure the size of jobs against appropriate and consistent criteria
Focuses on the content of the job as currently designed
Factors not considered:
Individual qualifications, performance and longevity
Work measurement is about jobs, not people
Existing pay
Existing titles
External market
Labor prices are determined by supply and demand
53
41© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Why work is measured
To reflect the values of the organization
To clarify organization structures and job accountabilities
To determine hiring criteria and qualifications
To develop a basis for performance management
To establish a credible and consistent hierarchy of job values for the organization
To facilitate the development of a pay structure
To enable comparisons to be made to assess internal pay equity, based on measured job content
To facilitate making pay comparisons to the external labor market
54
42© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
The basic premise and components
Basic premise:
All jobs exist to contribute in some way to the organization
The Hay Group methodology measures three aspects of a job:
Knowledge required (input)
Problem solving involved (throughput)
Results expected (output)
The work measurement process reflects the culture and values of the organization
It does not determine them
55
43© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Work comparison process
Perceivable difference in measured job content is proportionate to that which is being measured (based on Weber’s Law of “Just Noticeable Difference”)
A “just noticeable difference” is defined in Hay evaluation terms as a 15% progression in point values in all of the work measurement charts
Examples: 5057 6666767687...87...
56
44© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Work comparison process (cont’d)
Nostep
Not a significant difference in size.
Onestep
Just noticeable difference, perceived only after careful thought.
Twosteps
Clear difference, quite evident after some consideration.
Three steps
Very obvious difference, needing little or no consideration.
50
57
66
76
87
100
115
132
152
In other words, when comparing one job factor to another, and considering “steps” as “grades”…
57
45© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
The Know-How factor
To achieve results, jobs require a certain level of knowledge, skills, and experience
Know-How is the factor we use to measure the sum total of knowledge required of a job, however acquired
Formal education, experience, growth in skills
Know-How has three dimensions:
Technical and Specialized Knowledge
Management Integration
Communicating and Influencing Skills
The knowledge required of a job, or “input”
58
46© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
The Problem Solving factor
Using Know-How to achieve results, jobs are designed to analyze and resolve problems
Problem Solving is the factor we use to measure the nature and complexity of the problems and challenges that jobs must face
Self-starting thinking, reasoning
Problem Solving has two dimensions:
Thinking Environment
Thinking Challenge
The thinking, processing, analyzing or “throughput” of a job
59
47© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Based on the premise that all jobs exist to achieve results
Accountability is the factor we use to measure the output of jobs
The answerability for an action and its consequences
What is the job designed to impact and in what way?
Accountability has three dimensions:
Freedom to Act
Impact
Magnitude
The accountability or “output” of a job
?
The Accountability factor
60
49© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
The selected comparator organizations’ benefit programs are ranked according to the following percentile measures:
75% (P75) is a “high-end” measure
25% (P25) is a “low-end” measure
Median (P50) is a mid-market measure
Methodology:Comparator Database and Market Level
Marketplace data references for this report were drawn from the Hay Group Benefits Database. The comparator organizations valued by the Hay Methodology in this report include organizations contained in Hay Group’s current database plus.
75th Percentile (P75)
Median (P50)
25th Percentile (P25)
HIGHEST VALUE COMPANY
LOWEST VALUE COMPANY
62
50© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Methodology:Hay Benefit Valuation Methodology
Hay Group utilizes a proprietary actuarial valuation methodology to evaluate benefit plans in terms of the cash equivalence of the benefits.
In establishing a program’s overall market competitiveness the Hay Benefit Valuation model uses “standard cost assumptions”, instead of a company’s specific costs, which eliminates the impact of such cost variables as demographics, geography, funding method, or purchasing power, etc.
The utilization of “standard or common cost assumptions” provides a uniform quantitative evaluation method which produces values based solely on the level of the benefit provided.
The valuation model places a relative value on each specific feature of a benefit program. The value for each plan is then compiled to produce an overall program value appropriate for market comparison. In general, the more generous a particular feature is the higher the relative value.
63
51© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Methodology:Hay Benefit Valuation Methodology
The valuation method is applied to a full range of employee benefits including:
Healthcare Insurance (medical, dental, prescription, vision, physical exams);
Retirement Plans (defined benefit and defined contribution plans);
Death Benefits (employer paid and voluntary life insurance plans);
Disability and Sick Leave (sick leave, short-term, long-term disability plans); and
Other benefits such as Tuition Reimbursement, Flex Plans, Statutory Benefits, etc.
Benefit values are calculated on an “Employer-paid” basis. Employer- paid benefit values are discounted to reflect the relationship of any required employee contributions to the program’s total value. For fully employee-paid plans, the discount is 95% (some value remains due to such things as group purchasing power, etc.). For fully employer-paid plans, there is no discount, and for cost shared plans, a pro-ration is applied.
64
52© 2014 Hay Group. All rights reserved DRAFT - CONFIDENTIAL
Methodology:Internal Equity
Internal equity is the inter-relationship between reward opportunities within an organization. Many benefit plans (death benefits, disability, retirement, etc.) have features or benefit levels that are related to salary. Internal equity is achieved in a benefit program when the relationships between the benefit level and the employee salary are consistent within each employee population (Note: While benefit program differences can often be found between employee classes, most organizations provide consistent policies within a class).
Organizations that wish to achieve internal equity within a benefit plan typically establish benefit levels that are based on uniform salary multiples (i.e. death benefits of one times salary or disability income replacement level of 60% of salary).
In order to observe the internal equity of an employee benefits program, benefit values are typically illustrated at several salary levels. For this review of benefits, values are shown for salaries from $20,000 to $300,000
65