IT4IT Foundation for practitioners, Whats in it for you
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FOUNDATION FOR PRACTIONERS By Practioners for Practioners Building IT Capabilities for meeting evolving Business Expectations NEED FOR NEXT GENERATION IT OPERATING MODELS “Disruptive winds of change are blowing across the Industry and impacting the way in which Enterprises need their IT to function” Many CIO organisations have adopted best practices, International Standards, World class tools, Project Portfolio Management, etc., but the goal of aligning IT to Business remains elusive. Everyone is aware that new technologies and the current wave of automation driven by mobility and the Internet of Things are forever changing the ways in which IT is used and operated. Instead of being a ‘Mechanic Shop’ that provides technology and fixes things when they go wrong; Businesses now need IT to behave like a ‘One Stop Customisation Studio’ focused on value outcome improvements; not status quo maintenance. They want IT to become their strategic partner and help them transition to the Digital Era, where a customer with a smartphone, is really the King. ® IT4IT tm is the registered trade mark of the Open Group
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Transcript of IT4IT Foundation for practitioners, Whats in it for you
FOUNDATIONFORPRACTIONERSByPractionersforPractionersBuildingITCapabilitiesformeetingevolvingBusinessExpectations
NEEDFORNEXTGENERATIONITOPERATINGMODELS“DisruptivewindsofchangeareblowingacrosstheIndustryandimpactingthewayinwhichEnterprisesneedtheirITtofunction”ManyCIOorganisationshaveadoptedbestpractices,InternationalStandards,Worldclasstools,ProjectPortfolioManagement,etc.,butthegoalofaligningITtoBusinessremainselusive.
EveryoneisawarethatnewtechnologiesandthecurrentwaveofautomationdrivenbymobilityandtheInternetofThingsareforeverchangingthewaysinwhichITisusedandoperated.
Insteadofbeinga‘MechanicShop’thatprovidestechnologyandfixesthingswhentheygowrong;BusinessesnowneedITtobehavelikea‘OneStopCustomisationStudio’focusedonvalueoutcomeimprovements;notstatusquomaintenance.
TheywantITtobecometheirstrategicpartnerandhelpthemtransitiontotheDigitalEra,whereacustomerwithasmartphone,isreallytheKing.
®IT4ITtmistheregisteredtrademarkoftheOpenGroup
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SERVICEDELIVERYNOTTECHNOLOGYDELIVERYThetransformationfrom‘doingeverythingthemselves’to‘gettingthingsdone’inthebestpossiblemanner;innovatingnewwaysofreachingandinteractingbusinesscustomers;requiresanewOperatingModel,thatdoesawaywithSilosandfocusesondeliveringvaluableserviceoutcomestothebusiness.
Forthefirsttime,amanagementmodelforIT,comesfromanon-manufacturingroot(CMMI,ISO,ITIL,et.al);thenextgenerationITOperatingModel–The‘ITValueChain’fromtheOpenGroup,drawsitsinspirationfromPotter’sValueChainwhichismorerelatedtoservicemanagement.
Byfocusingon‘ValueOutcomes’devolvedtostakeholders(asopposedtoprocessmaturity)thisbold
newapproach;isthefore-runnerinthe
transformationfrom‘SiloBasedTechnologyDelivery’toa
‘ServiceDelivery’Paradigm;thatcontinuallyimprovesvalueoutcomes
throughinnovation.
Thismovementcanbedescribedasacquiringan‘Outside-InView’(focussedonstakeholdervalueoutcomes)insteadofoperatingfromthetraditional,Siloed,‘Inside-OutView’(focusedontechnologydelivery)
TheServiceSystemcomponentsillustrateshow;Technologyrequiresacapabiitylayer,thatbringsintherequiredCustomerFocusforestablishingtheoutside-inview.
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BOUNDRYLESSINFORMATIONFLOWFORMANAGINGITASABUSINESSMuchofthesuccessenjoyedbymodernenterprisesisdirectlyassociatedwithhowtheenterprisemanagesitsdataresourcesandmakesitavailableacrossfunctionsinaseamlessmanner;providingcapabilitytoconvertdataintorelevantandvaluableinformationattheappropriatemoment.
The‘BoundarylessInformationFlowTM1problemspaceissharedbymanycustomermembersofTheOpenGroup,andsimilarorganizationsworldwide.
Itisessentiallytheproblemofgettinginformationtotherightpeopleattherighttimeinasecure,reliablemanner,inordertosupporttheoperationsthatarecoretotheextendedenterprise.
BusinessfunctionssuchasSales,Finance,Manufacturing,Inventory,Warehousing,Logistics,etc.,haveexcellentERPgradeITSolutionsthatcanintegrateglobally,andprovideboundrylessinformation.
Despitemanyclaims,“BoundaryLessInfromationFlow”oranERPgradesolutionforITServiceManagementisstilladistantdream.
TheSilo-DesignoftraditionalITOrganisations,extendesdeeplyintotheITServiceManagementApplicationSpace.EachSilohasitsownmanagementsystemtypicallydesginedandimplementedtoensurethattheSiloisabletodemonstratecompliancetotargets.
Aseachoftheseapplicationscomewithproprietoryarchitectures,itisa
1The Open Group’s Interoperable Enterprise Business Scenario originally published in 2001, crystallizes this need for Boundaryless Information Flow and describes the way in which this need drives IT customers’ deployment of their information infrastructure.
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dauntingtasktointegratetheinformation,toachivedesiredlevelsoftransparencyformanagingthe‘DeliverdService’inameaningfulmanner.
TheIT4ITTMReferenceArchitecturebringsintherequiredstandardisationcapabilitythatcanbeusedbyallstakeholders,includingtooldevelopers,toensurethattheirServiceswillexposerequiredinformationtootherServicesthatneedthem;usingacommonServiceModelandassociatedlinguafrancaandachive‘BoundarylessInformationFlow”
ThetransformationfromaMechicShoptoa‘CustomisationStudio’isheavilydependentuponthecapabilitiesoftheITSMtoolsetstoprovideboundarylessinformationflowrequiredforsupplychaintransparencyfortrackingandimprovingvaluechainoutcomes.
Insimplewords,‘Innovationbreedsoninformation’.
IT’SALLABOUT2SPEED(BI-MODEL)IT;MULTI-SOURCINGFORAGILITY;ANDUSINGNEXTGENERATIONITOPERATINGMODELS
“BimodalITisthepracticeofmanagingtwoseparate,coherentmodesofITdelivery,onefocusedonstabilityandtheotheronagility.Mode1istraditionalandsequential,emphasizingsafetyandaccuracy.Mode2isexploratoryandnonlinear,emphasizingagilityandspeed.2”
2GartnerITGlossaryhttp://www.gartner.com/it-glossary/bimodal/
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Gartnerresearch3indicatesthatalready,morethan40%oforganizationsdescribethemselvesashavingstartedthejourney,andsuchisthecurrentmomentumthatweanticipatethatfullythreeoutoffourorganizationswillbeatsomelevelofbimodalmaturityby2017
4Digitaltransformationdemandsthatbusinessesbemoreagile,manageuncertaintyanddeliversolidreliability.CIOscanmeetthischallengebyusingabimodalapproachtomanagingIT,reducingtime-to-marketandmore-effectivelyaligningIT'sactivitieswiththedynamicsofadigitalbusiness.
Confrontedbydigitaltransformation,ITleadersrecognizetheneedtoinnovatemore,manageuncertaintybetterandestablishmoreagility.However,theyhavetodothiswhilesimultaneouslyrunningthebusinessandhittingregularperformancegoals,whichiswherebimodalcapabilitiesarecrucial.
Bimodalaffectsthewholeecosysteminternallyandexternally.ThisisnotjustabouttheITorganization.Bimodalisimportanttoexternalserviceproviders(ESPs),becauseenterpriseswillwanttoengagewiththemindifferentways,anditwillpresentnewopportunitiesforESPs.Asaresult,practiceleadersandstrategicplannersinESPsneedtodevelopawaytorespondtocustomersinbothmodes:
TheessenceofthesituationasdocumentedintheResearchPaper“Managinguncertainty—thatis,beingabletomoveforwardevenwhenthefutureisunclearorwhenapredefinedplanisimpossible—isfoundationaltosuccessinthedigitalera.
3HowtoAchieveEnterpriseAgilitywithaBimodalCapability?https://www.gartner.com/doc/3037317?ref=SiteSearch&refval=&pcp=mpe#a541674132
4GartnerPredicts2015:BimodalITIsaCriticalCapabilityforCIOs-https://www.gartner.com/doc/2914217?ref=ddisp
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Often,thedesiretomanageuncertaintyismaskedbyafocusonspeed,butfrequentlythat'sbecausespeedisseenasawaytorespondtouncertainty.Thebenefitofspeedaffordedbybimodaliseclipsedbythebenefitofbeingabletomoveforwardwhenthefutureisunclear.”
However,onesingleaspectisclear,thejourneyforenterprisestransitionfromlegacy‘MechanicShopModels”toaCustomisationStudioModelrequiresthatrequisitecapabilitiesbesystematicallygrownandestablishedacrossalllayersoftheorganisation.
IT4ITTMReferenceArchitectureisbasedonthetheITValuechainandwasdevelopedwiththefollowingaspectsconsidered:-
l TherequiredchangesdonotstartwithPeople,Process,TechnologyandPartnerships
l Insteadthechangesmuststartwiththestructureandfocusoftheorganisation,whichinturnwillimpacttheroles,processes,theITautomationandTechnologyLandscape.
l Whatisrequired–AnewIToperatingModelthatmodernizesITinthefollowingKeyareas:
Ø EngagementModel:Movingfromexclusivelyproject-ledfulfillmenttoa self-service experience that puts the control over the pace ofinnovation in the hands of the service consumer (IT or businessconsumers).
Ø Deliverables: Shifting from the traditional “system of Record” focusdriven bymonolithic process focused applications to a new service-centric orientation powered by hybrid composite applications andinformationthatevolverapidlyandcontinually.
Ø Lifecycle: moving from a technology-centric, project lifecycle tomanaging the end-to-end servicemodel and lifecycle. This opens thedoorforusingnewdevelopmentmethodologies likeScrum,agileandmodelssuchasDevOps.
Ø Operating Model: moving from a technology delivery organisationfocused on Silos to a value chain model that promotes value-based
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consumption,greatercosttransparencyandmulti-sourceddeliveryofabroad-basedservicePortfolio.
ThetransformationthatisneededtorealizethesebenefitsentailsadoptionoftheIT4ITstandard.Thestandardcomprisesareferencearchitectureandvaluechain-basedIToperatingmodelformanagingthebusinessofIT.
IT4IT™–REFERENCEARCHITECTUREFORMANAGINGTHEBUSINESSOFITDesignedbycustomerslikeyouoverthelast2yearsusingrealworldusecasesBasedonPorter’svaluechainandleanmanufacturingvaluestreamsconcepts
LeveragingbusinessvaluechainsuccessinITThe Open Group’s IT4IT Reference Architecture is a standard referencearchitecture and value chain-based operating model for managing thebusinessofIT.ItusesavaluechainapproachtocreateamodelofthefunctionsthatITperformstohelporganizationsidentifytheactivitiesthatcontributetobusinesscompetitiveness.
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Thisvaluechainframework,calledtheITValueChain,appliesthisconcepttoITbydefininganintegratedITmanagementframeworkfocusingonthelifecycleofservices.ItidentifiesthekeythingsthatITmustdo–anddowell.
ItallowsITtoachievethesamelevelofbusinesspredictabilityandefficiencythatsupplychainmanagementhasallowedforthebusiness,andwasdesignedbypractitionerstobeindustry,product,andvendor-independent.
l IT4ITTM,providesaVendor-Neutral,Technology-Agnostic,andIndustry-AgnosticReferenceArchitectureformanagingthebusinessofIT.
l IT4ITTM,prescribesholisticmanagementofthebusinessofITwithcontinuousinsightandcontrol,enablingBoundarylessInformationFlowacrosstheentireITValueChain.
l IT4ITTMStandardsandGuides,professionaliseIT,toworkacrosssilosandprepareforemergingenterpriseITindustrytrendsinabetter,faster,lowercostway,andwithlessrisk.
l IT4ITTMStandardsandGuides,professionaliseIT,toworkacrosssilosandprepareforemergingenterpriseITindustrytrendsinabetter,faster,lowercostway,andwithlessrisk.
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ThisbringsahugedifferencetothecapabilityofexternalserviceproviderorganisationstotakeoveroperationalresponsibilityandprovideEndtoEndServicesdirectlytobusinessconsumerswhiletheCIObecomesafacilitator.
ThereferencearchitectureandIToperatingmodelcoveralloftheactivitiesthatareneededtoprovidebusinessfunctionswithappropriateITservices.
TheIT4ITReferenceArchitecturedescribestheITfunctionfromavaluefocusedend-to-endperspectivecoveringallcapabilitiesanddataneededtomanagetheITservices.
ItdescribestheITfunctionbothasITserviceprovidertothebusiness,andasconsumerofITservicesthatsupporttheITfunction.
ThestandardspecifiestheITfunction’sworkflows,integrations,data,andfunctionsasrequirementsfor(automated)informationsystemsthatsupporttheITfunction.
Thetransformationcanbeundertakenincrementally,enablingthebenefitstoberealizedassoonaspossible.
ItprovidescapabilitiesfortheCIOorganisationtotransitionfromthecurrentSiloBasedOrganisationmodelandbecomeaBroker-Integratorwho
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isnolongerconstrainedbythetraditionalshacklesthatowningyourowninfrastructureandmanagingyourownpeoplethatlimitITvaluedeliveries.
Itprovidesthenecessarytraceabilityinmulti-sourcedServiceDeliveryModelsbyensuringthestructureofinformationasanenterpriseoperatestheITValueChainoperatedbymultiplethirdpartyserviceproviders.
THEIT4ITTMFOUNDATIONFORPRACTIONERSPROGRAMAllthingsbeingequalpeoplearethekeytosuccess.Establishingnextgeneration,ITOperatingmodelsandassociatedInnovationEco-Systemrequiresare-skillingofITStaffacrossallthelayersoftheOperatingModelpositionsstartingfromSeniorexecutivestofresher’sjoiningfromuniversities.
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Thepicture5aboveillustratesthemovingpeoplecapabilityprofiles,wherethedemandisdrivenbydisruptivetechnologytrends.TheITManagementGap,anexistingseriousimpediment,canonlygrowfurther.
WhilethischallengecanbedauntingforprofessionalscurrentlyengagedinITServicedelivery;Thereisasilverliningwithpossibilitiesfortransformingtoacustomizerandcontinuingtogrowabrightandvaluablecareerwithoutbecomingredundant.
TheIT4ITTMFoundationforPractionersProgramistheclassroomcomponentofActionResearchFoundation’smuchwiderEnterpriseITSMArchitectureCapabilityBuildingProgram.
WhiletheprogramteachestheknowledgerequiredforLevel1,FoundationCertificateandARFhastheauthoritytoholdintegralexams,theprogramitselfisnotmandatoryforgettingcertified.
TheprogramisdevelopedanddeliveredinamannerthatmeetstherequirementsoftheOpenGroupforitsAccreditedTrainingCentersandoperatesourownvaluechain based,custombuilt,QMSthatensuresthatvalueisaddedto thecandidatesfromthetimetheyconsiderdoingthe programandextendsintothepracticalspacebeyondby welcomingyouintotheARFLearning CenterCommunitywitha UniqueARF-LCIDwhereyou canmeetotherlikemindedpeople andfurtheryourlearning.
Weoperateastructuredanalyse andimproveprocessthatvalidateslearninggoalsachieved byourstudents,usingboth
5Refer:Open Group Management Guide, IT4ITTM for Managing the Business of IT ISBN: 1-937218-70-6 Document Number: G160, available at opengroup.org.
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anecdotalandempiricaldataanduseittoidentifyimprovementopportunitiesandmountserviceimprovementprograms.
Theprogramhasbeendesignedbysuccessful,practicingarchitects,whohave‘BeenThereandDoneIt’;winninginternationalEnterpriseandITArchitectureExcellenceAwardsfortheircustomersandrecognitionforthepioneeringworkinimplementingITSMSOAFrameworksandtheirAutomationlayers.
InternalisationofKeyLearningpointsmandatedintheofficialcurriculum;isensuredthroughtheuseofcasestudiesandactualwarstoriesfromsuccessfulandfailedTransformationinitiatives;drawnfromdomainssuchasRetail,Finance&Banking,Automobile,Telecom,ITServiceProvisioning.
THEOPENGROUP®CERTIFICATIONFORPEOPLE-IT4IT™ PROGRAM CONFIGURATION OverviewTheOpenGroup®CertificationforPeople:IT4IT™CertificationProgram(theProgram)makescertificationavailabletopeoplewhodemonstrateknowledgeandunderstandingoftheBodyofKnowledgecoveredbytheProgram.
TheProgramalsoprovidesaccreditationfortrainingcoursesdesignedtohelppeopleacquirethenecessaryknowledgeandunderstandingoftheBodyofKnowledgeinorderforthepersontoachievecertification.
CurrentandcompleteinformationonthecertificationprogramandconformancerequirementsarepublishedontheOpenGroupWebsitesee:http://www.opengroup.org/certifications/it4it
ABriefOverviewisprovided.
TheProgramisbaseduponasetofkeydocuments:
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1. TheOpenGroupCertificationforPeople:CertificationPolicy,whichsetsoutthepoliciesandprocessesbywhichanindividualmayachievecertification.
2. TheOpenGroupCertificationforPeople:IT4IT™ConformanceRequirements(Level1),whichdocumentswhatelementsoftheBodyofKnowledgeanindividualmustknow,understand,orbeabletodo,includingdepthofknowledgerequired,inordertoachieveagivenlevelofcertification.
3. TheOpenGroupCertificationforPeople:TrainingCourseAccreditationPolicy,whichsetsoutthepoliciesandprocessesbywhichatrainingcoursemayachieveaccreditation.
4. TheOpenGroupCertificationforPeople:TrainingCourseAccreditationRequirements,whichdocumentsthecriteriathatmustbemetbyatrainingcourseinordertoachieveaccreditation.
Thesefourdocumentstogethersetoutthepolicies,processes,andrequirementsfortheProgram.Thisdocumentdefinesthevaluesforthetermsusedwithinthekeydocuments.
ProgramConfigurationCapitalizedtermsnototherwisedefinedhereinshallhavethemeaningascribedtothemineitherTheOpenGroupCertificationforPeopleCertificationPolicyorTrainingCourseAccreditationPolicy.
BodyofKnowledge-IT4IT™ReferenceArchitecture,Version2.0,publishedbyTheOpenGroup,October2015,DocumentNo.C155
AvailableCertifications-Level1,IT4ITFoundation
Knowledgeoftheterminology,structure,andbasicconceptsofIT4ITandunderstandingofthecoreprinciplesoftheIT4ITReferenceArchitectureandtheITValueChain.
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ConformanceRequirements-IT4ITFoundation:TheOpenGroup®CertificationforPeople:IT4IT™ConformanceRequirements,Version1.0,publishedbyTheOpenGroup,February2016,DocumentNo.X1602
PurposeofCertification-ThepurposeofcertificationforIT4ITFoundationistoprovidevalidationthattheCandidatehasgainedknowledgeoftheterminology,structure,andbasicconceptsoftheIT4ITstandardandunderstandsthecoreprinciplesoftheIT4ITReferenceArchitectureandtheITValueChain.
Thelearningobjectivesatthislevelfocusonknowledgeandcomprehension.
TargetAudience–Thetargetaudienceforthislevelincludes,butisnotlimitedto:
Ø IndividualswhorequireabasicunderstandingoftheIT4ITReferenceArchitectureandITValueChain
Ø ITProfessionalswhoareresponsiblefordeliveringITservicesØ ITProfessionals/Practitionerswhoarefocusedoninstrumentingthe
ITmanagementlandscapeØ EnterpriseArchitectswhoareresponsibleforITbusiness
transformationØ IndividualswhowanttoachieveIT4ITLevel2certification
CertificationMarkTheOpenGroup®CertificationforPeople:IT4IT™CertificationProgramTrademarkLicenseAgreementdefinesTheOpenGroupCertificationMarklogothatistobeusedintheProgramalongwiththefollowinglabelsthatidentifythespecificBodyofKnowledgeagainstwhichapersoniscertifiedandthelevelofcertificationachieved:
LabelforLevel1Certification–Level1,Foundation,IT4IT™
ElementsApplicabletoCertificationofIndividualsHowmayCandidatesprepareforcertification?–Byattendanceatatrainingcourseorbyself-study
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Durationofcertification–Indefinite
Expiry–CertificationtoagivenversionoftheBodyofKnowledgedoesnotexpire,sotherearenore-certificationorrenewalrequirements.
Migration–Asthisisanewprogram,thereisnomigrationpolicy.
HOWTOREGISTERVisitActionresearchfoundation.comorSendusamailrequestingforinformationtoinfo@actionresearhfoundation.com.
