1

Nina

2

3

Nina

4

STEVE

Discuss what we know about the changes – our opportunity to sell the changes and gain buy in.

When we get to what we can offer – go through the slides explaining what we do for other projects and how we will do that on this project

5

Steve

Identified Super Users to carry out testing and provide additional onsite support.

6

STEVE

post weekly updates on the intranet to inform you of any changes that may have taken place since training from feedback we’ve received

7

STEVE

training surgeries at our main sites to offer one to one guidance and help on all aspects of training with a range of advice

8

STEVE

At GO LIVE we aim offer desk-side, telephone or floor walking support, if we aren’t available, speak to your Super User

9

STEVE

User guides and crib sheets will be produced to aid during training and when back at your desks

We aim to update them regularly to reflect any changes that have taken place.

10

STEVE

refresher training after 6-8 weeks of the initial roll out to give all an opportunity to discuss how they were doing and see what additional help we could offer them.

11

STEVE

18th May – selected Super Users - UAT

1st & 2nd June – Pilot groups

14th June – All Super Users

15th June – Roll out commences (?)

How can they help us?

Scheduling their staff

Letting us know in advance if non-attendance

Everything we need from them.

12

STEVE

Time for questions on Capita

13

NINA

What is covered in Essex – Basic Skills and/or Pivotal

If staff are London based they (CAN?) attend London IT Training dates

On London Academy – inform them that all IT Training for relevant roles is covered and change Essex to London and 3 IT days

14

NINA

Time for questions on Academy

15

NINA

Upgrade to allow more accessibility

Dependant on job role e.g Development will have 2 x icons – 2003 & 2010 (business case for this)

IT bus for classroom training

5-10min online bitesize session

Webinar – on the telephone and watch and navigate round your screen

16

NINA

Not a new application, but a refresher on what you use already.

17

NINA

Dedicated Helpdesk once you go live

18

NINA

Crib sheets and user guides will be available

19

NINA - All

Time for questions on Office 2010

20

TERESA

We have recently been offered an exciting opportunity to see how specialist multi media technology (which includes using touch screens, inbuilt video cameras, BIGtrack mice and joysticks) can assist our service users with learning disabilities have a much more hands on approach to planning their support.

We will be attending a 2 day training session in July along with a number of support workers to see how the technology works and ultimately be able to deliver training to staff whose business area have made the decision to use this equipment."

21

TERESA

Time for questions on multi-media

22

Nina

How to access the training calendar and us

23

All