FLORIDA SCHOOL RETIREE BENEFIT CONSORTIUM | IT TECHNOLOGY SUPPORT

IT Please is a whole-home technology support program that gives members unlimited 24/7/365 remote support access via the internet, chat, or phone, for everything from virus removal and wireless network troubleshooting to gaming console setup.

Unlimited Support Plan

Unlimited remote supportOn-site support (up to 50% off retail rates)Self-help solution libraryBest practices assessmentComputer protection software

Unlimited Plus Support Plan

Unlimited remote supportOn-site support (up to 50% off retail rates)Self-help solution libraryBest practices assessmentComputer protection softwareSecure data backup (100GB)

Product Details• 24/7 Remote Technical Support - Experienced

and qualified technicians are standing by 24/7 to instantly resolve your technical issue. Technicians will utilize cutting edge technology to fix your computer over the internet.

• Onsite Support - We have over 14,000 technicians that can be dispatched to your home or office as soon as the same business day.

• Antivirus Software - BitDefender Total Security will protect you from viruses, trojans, spyware and other malicious software.

• Online Data Backup - Our data back up service provides secure, enterprise-class remote data backup solutions.

• Self Help Database - Our self help database contains over 120,000 use solutions to common computer problems.

• Best Practices Assessment - You will receive an online analysis of your computing environment and recommendation to improve performance and security.

Your Monthly RatesUnlimited Support Plan $10.00

Unlimited Plus Support Plan $14.00

IT Technical Support

FLORIDA SCHOOL RETIREE BENEFIT CONSORTIUM | IT TECHNOLOGY SUPPORT

• Basic digital imaging (photo) training• Digital music training (setup sold

separately)• Data or document recovery• Virus removal and performance

optimization• Systems Supported• Windows 8 • Windows 7• Windows Vista• WindowsXP• Windows 2000• Windows ME• Windows 98• Windows NT• Windows 95• Mac OS• LINUX

System Utilities Supported• Bitdefender• AVG Anti-Virus• Norton Clean Sweep• Partition Magic• Norton Utilities• Dr. Solomon’s• Norton Anti-Virus• Windows Themes• WinZip• Lavasoft

Devices Supported• Desktop and Laptop• Computers (PC and Mac)• Smartphones and PDAs• Digital Cameras• Printers/Scanners• Routers• Modems• Mass Storage Devices• Gaming Consoles• Software Supported:• Microsoft 365• Adobe Acrobat• Adobe Photoshop• Lotus• SmartSuite• Open Office• Microsoft Office (Excel, Word, Project,

Access, etc.)• Windows Media Player• Quicken• Corel Office Suite• QuickBooks

Services Supported• Data transfer and backup • Broadband/DSL install• Network (wireless or wired) install or

troubleshooting• Vol P install• Audio and video component installation• PDA/Blackberry install or troubleshooting • Off-site data backup install and

configuration• Desktop/Laptop setup and configuration• Desktop/Laptop memory upgrade and

install• Desktop/Laptop CD or DVD drive install• Desktop/Laptop hard drive install• Desktop I/0 gaming card install

configuration• Software install and configuration

How To EnrollTo enroll, please complete the enrollment form enclosed and return in the envelope provided or call FBMC at 1-855-44FSRBC (1-855-443-7722).