IT Project Success Factors From an Experience Report

8/18/2019 IT Project Success Factors From an Experience Report

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BKAS 5013SEMINAR IN ACCOUNTING

INFORMATION SYSTEM

Article Summary

IT !RO"ECT SUCCESS FACTORS ANE#!ERIENCE RE!ORT

!re$are% &'r(R) *AS+IN(A *ASSAN

!re$are% a,% $re-e,te% .ySYA/ANI BINTI I(RIS

122NUR IS(AANI BT *ASSAN

0444


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!re-e,tati', Outli,e

Purpose

Motivation

Data Collection

Validity & Reliability

Result Discussion

Forming IT Project

Success FactorsFuture or!

Conclusions

T"eory

IT Project Discussion


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To understand t"e in#luence o#

IT project success #actors ont"e projects outcomes in terms

o# completing t"e project on

time$ %it"in budget andac"ieving its desired uality'

1) PURPOSE


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2) MOTIVATION

(rgani)ations increasingly depend on IT

system'

IT projects t"at e*ceeds time and budget$ or

t"at #ails to #ul#il basic systems reuirements

is continuously "ig" '

IT projects actually !eep #ailing'


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+

2) MOTIVATION

,ac! o# easily available in#ormation on "o%to manage IT projects is no longer a

su##icient ans%er'

Increasing pace of technical

deelop!ent" ne# standards" ne#

feat$res" prod$ct releases" red$ced

ti!e to%!ar&et and changing c$sto!er

de!ands'


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-

2) MOTIVATION ( ont*d

Re+$ire!ent of ,e-i.ilit/ toincorporate ne# technical sol$tions or

f$nctionalities d$ring the deelop!ent

process'

Ne# circ$!stances arise thro$gho$t

the pro0ect that !$st .e dealt #ithd/na!icall/ to !eet .oth -ed and

e!erging targets and re+$ire!ents'


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.

) T3EOR4

5ogistic approach


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/

6) 7ORMIN8 IT PRO9ETSUESS 7ATORS

Start #ith st$d/ing the IT pro0ects

s$ccess factors fro! literat$re reie#

The s$ccess factors #ere co!pared

and cl$stered into 21 ne# factors


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01

IT PRO9ET SUESS 7ATORS7ROM 5ITRATURE REVIE:

Success Factors Definition

C'67'r8er i,9ue,ce The pro0ect !anager does not !a&ei!portant decisions #itho$t cons$lting #iththe tea!'

G'al- a,% '.:ecti;e- The pro0ect o$tco!e and p$rpose of the

pro0ect are clearl/ for!$lated ands$ccessf$ll/ co!!$nicated to releantsta&e% holders'

G''% e-timati',- The esti!ation of needed reso$rces isrealistic and !eas$ra.le'

*a,%li,< '& -i=e a,%c'm$le>ity Allocation of eno$gh reso$rces to coordinatepro0ect sta&eholders and personnel'

I,ter,al c'mmu,icati', o!!$nication #ithin the pro0ect tea!'

+e-- c'mmercial$re--ure

Pro0ect ti!e% line s$ited to the pro0ect ratherthan to the !ar&et'

+e-- cu-t'mi=e%-'luti',

3igher degree of !od$lar re$se of sol$tionsfro! preio$s pro0ects'


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00


Success Factors Definition+e--',- lear,e% Esta.lished ro$tines for &no#ledge trans!ission

#ithin and .et#een pro0ects are $sed'

N' immaturetec?,'l'


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02


Success Factors Definition

Sta8e?'l%er$'litic-

The releant sta&e% holders ;e'g' the .oard ofdirectors) hae the .est for the pro0ect in !indrather than depart!ental interest'

Sy-tem-

re@uireme,t-

Sho$ld .e co!plete" clearl/ for!$lated and

!eas$ra.le'

T'$ ma,a


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03

6) 7ORMIN8 IT PRO9ETSUESS 7ATORS ;ont*d)

An e-pert s$re/ is then cond$cted on

the 21 cl$stered s$ccess factors

On each of the 21 s$ccess factors gien"

IT pro0ect e-perts need to ans#er a

+$estion as .elo#=

:hat is the pro.a.ilit/ that a c$rrentl/ failed

IT pro0ect #o$ld hae .een s$ccessf$l

regarding a) ti!e" .) .$dget and c) +$alit/ if

a .est practice factor > had .een present?


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04

6) 7ORMIN8 IT PRO9ETSUESS 7ATORS ;ont*d)

Res$lt of the e-pert s$re/ indicate

that onl/ 1 factors of the total 21

factors are #ith the !ost ca$salin,$ence on ti!e" .$dget and +$alit/


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05

IT PRO9ET SUESS7ATORS A7TER E>PERT

SURVE4Fact'r-

8oals and o.0ecties ;A) Ris& anal/sis ;3)

8ood esti!ations ;@) S&illed pro0ect !anager;I)

3andling of si


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C) ATA O55ETION

one ./ st$dents ta&ing !aster leel

co$rse in pro0ect !anage!ent

St$dents need to interie# a pro0ect

!anager' The !anager #ill select a

pro0ect to .e interie#ed on'

As a res$lt" t#o deliera.les are

o.tained


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0-

2 deliera.les=

6uantitative

6uestion7

naire

Report8

9rticle

:Intervie%;

< Descriptions o# t"e projects

< Re#lections and compare to t"eory

To indicate %"et"er t"e project %as=

< success#ul in time$ budget and uality< completed at t"e time o# t"e intervie%< an internal or e*ternal project$ and< an IT project'

T"e credibility o# respondent are assessed

C) ATA O55ETION (

ont*d


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C) ATA O55ETION (ont*d

D pro0ect interie# reports #ere

s$.!itted

Onl/ 2D pro0ect interie# reports are

selected as pri!ar/ data for this st$d/

as= o!pleted pro0ects redi.le Pro0ect is on IT


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0/

) IT Pro0ect isc$ssion

O$t of the 2D pro0ects s$.!itted" onl/

the res$lts of e pro0ects are .eing

disc$ssed in !ore detailed=


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21

) IT Pro0ect isc$ssion ;Pro0ect 1)

Nature To deelop a ne# generationof !eas$re!ent e+$ip!ent on the,atness in !etal plates' Thedeelop!ent incl$de deeloping .othhard#are and soft#are

Ty$e Internal pro0ect

C',%ucte% .y The s/ste!

!an$fact$rers in the Nordic regionSucce--&ul i, F$alit/ onl/


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Ot?er %etail-Reso$rces $sed #ere in%ho$se

co!petence ;no e-pensie e-ternal

cons$ltants)5ac& of s$pport fro! top

!anage!ent ;.est deelopers doing

other pro0ects #ith higher priorit/)8oals and o.0ecties #ritten ./ thepro0ect !anager


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Be-t !ractice N't Be-t !ractice

G'al- a,%'.:ecti;e-

G''% E-timati',-

*a,%li,< '& -i=ea,% c'm$le>ity

+e--',- lear,e%

I,ter,al

c'mmu,icati',!r':ect m',it'ri,<

N' late c?a,


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Nature S/ste!s integration pro0ectTy$e E-ternal pro0ect #ith Asian

c$sto!er

C',%ucte% .y leading teleco!co!pan/ in the Nordic region'

Succe--&ul i, None at all

Ot?er %etail-Inoled 1CG personsE-pected to e-ceed in ti!e and

.$dget%


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Ot?er %etail-iided into !an/ s$.%pro0ects" .$t

fail in its co!!$nication and

coordinationhanging a ne# tea! of pro0ect

!anagers

7ail to !eet c$sto!er*s e-pectation


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G'al- a,% '.:ecti;e- G''% E-timati',-

*a,%li,< '& -i=e a,%c'm$le>ity

I,ter,alc'mmu,icati',

+e--',- lear,e% S8ille% $r':ectma,a


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) IT Pro0ect isc$ssion ;Pro0ect )

Nature eelop a health cares/ste! .ased on 8teleco!!$nication technolog/

Ty$e E-ternal pro0ectC',%ucte% .y A large

!$ltinational co!pan/ in the Nordicregion'

Succe--&ul i, Ti!e H @$dget

Ot?er %etail-onsist of a s&illed tea! as

!ana ers and tea! !e!.ers .oth


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) IT Pro0ect isc$ssion ;Pro0ect )

Ot?er %etail-3ae a ris& anal/sis and sched$le for

partial delieries to preent dela/s

Progress of pro0ect are closel/!onitored #ith #ee&l/ !eetings The pro0ect #as cancelled t#o /ears

after pro0ect started d$e to lac& ofnancial s$pport ;#ithdra#al ofsponsors)


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Be-t !ractice N't Be-t !racticeG'al- a,% '.:ecti;e- N' late c?a,


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Nature @$ild" integrate andi!ple!ent a ne# #e. page for aS#edish !$nicipalit/

Ty$e E-ternalC',%ucte% .y Middle si


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Ot?er %etail-S$pport on the re+$ire!ents on the

#e. page fra!e#or& #as dic$lt

5ate changes d$e to the hiring of.$siness cons$ltant to clarif/ on thec$sto!ers* re+$ire!ent .$t has

i!proe on the end $ser inole!ent Technical dic$lties and latere+$ire!ent changes ca$sing thepro0ect not a.le to nish on ti!e ;one

!onth dela/)


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G'al- a,%'.:ecti;e-

G''% E-timati',-

*a,%li,< '& -i=e a,%c'm$le>ity I,ter,alC'mmu,icati',

Ri-8 A,aly-i- N' late c?a,


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) IT Pro0ect isc$ssion ;Pro0ect C)

Nature eelop!ent of hard#are andsoft#are deice that can trace tr$c&s intrac

Ty$e Internal and to .e incl$ded intheir cars

C',%ucte% .y ar !an$fact$ringco!pan/ in the Nordic region

Succe--&ul i, Ti!e" .$dget and+$alit/

Ot?er %etail-

oordination of pro0ects thro$gh a


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Be-t !ractice N't Be-t !racticeG'al- a,% '.:ecti;e- +e--', +ear,e%

G''% E-timati',- N' late c?a,ityI,ter,alC'mmu,icati',

!r':ect M',it'ri,<

Ri-8 A,aly-i-

S8ille% $r':ectma,a


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J) Res$lts isc$ssion

!r':e


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Strategy Formulation

!r':ect

Re-ult

1

There are t#o factors that are !ore

i!portant than other" na!el/ the top!anage!ent s$pport and $nderstanding$ser re+$ire!ents

2

Onl/ three IT s$ccess factors consideredto hae not follo#ing .est practice ;goodesti!ations" internal co!!$nication" ands&illed pro0ect !anager) and /et thepro0ect still fails

% Pro0ect fails #hen the sponsors #ithdra#

% This is a to$gh e-a!ple of ho# cr$cialtop !anage!ent s$pport is in the s$ccess

of a pro0ect


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Strategy Formulation

!r':ect

Re-ult

6

% Most of the pro.le!s deried fro! not$nderstanding the eniron!ent andneeds of the end $sers fro! the.eginning'

% Pro.le! is soled #hen a .$sinesscons$ltant #as appointed

% Indicate the i!portance of esta.lishinggood co!!$nication #ith c$sto!ers

C

% Onl/ lessons learned and no latechanges is not in .est practice

% I!possi.le to aoid late changes

% Str$ct$red pro0ect organi


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D) Threats to Validit/ H Relia.ilit/

1) The denition of the ter! KIT pro0ectL'

2) Interie# $sing !aster st$dents

) Selection of pro0ects ./ pro0ect

!anagers

6) Pro.le! in self%assess!ent'


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) 7UTURE :ORBS

1) Additional interie#s co$ld .econd$cted in the sa!e #a/ in order toenlarge the dataset'

2) Increase the share of non%s$ccessf$lpro0ects in order to decrease the .ias ofpro0ect selections'

) Perfor! !ore detailed case st$dies onso!e of the pro0ects incl$ded in thisdataset'


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1G) oncl$sion

The dataset is too s!all to allo#statistical anal/sis on a satisf/ingsignicance leel

The interie# !aterial in this st$d/

sho$ld .e ie#ed as +$alitatie data"proiding interesting e-a!ples fro!specic pro0ects rather than generaliseds$ccess factor

Ris& anal/sis" User inole!ent and Top!anage!ent s$pport are e-a!ples ofs$ccess factors that t$rned o$t to .e

i l l i h i d .

IT Project Success Factors From an Experience Report

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