IT Operations Management as a Service
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Transcript of IT Operations Management as a Service
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
IT Management as a Service
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
• Drivers for IT management as a service
• Delivering IT management as service
• Q&A
Agenda
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
• Drivers for IT management as a service
• Delivering IT management as service
• Q&A
Agenda
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
Key shifts in how IT assets are consumed and delivered in the Enterprise:
• IT assets come from an IT supply chain: Each line of business uses mix of in-house and cloud based assets from different providers
– Servers/storage/apps in the datacenter
– Servers/storage/apps in the cloud
• IT assets come in many flavors: Each have different use models and management needs
– Cloud instances with lifespan of hours vs. physical servers with lifespan of years
– Bring on your own devices (BYOD) vs. fully managed company devices
• IT assets expected to have clear value and cost measures – like retail goods: CIOs want ongoing visibility into ROI of in-house and cloud based assets
– “Where can I get a better deal – in-house or cloud”?
– “Am I getting the service levels that I’m paying for”?
Drivers
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
• IT must centralize delivery of common operations management functions and offer them as “IT-Ops-aaS” to lines of business (LOBs)
– More efficient for different lines of business to use common capabilities to manage assets in a common IT supply chain
Drivers
IT-Ops-aaS
Public IaaS Clouds
SaaS Apps
Datacenter
Lines of Business IT Supply Chain
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
Delivering IT-Ops-aaS
How does IT-Ops-aaS look and feel…
IT Ops offer a catalog of services to LOBs
Monitoring
Configuration Management
Routine Maintenance
LOBs sign up for services
Monitor production servers and apps
Patch all servers weekly
Rotate logs on servers monthly
IT-Ops-aaS
Public IaaS Clouds
SaaS Apps
Datacenter
Lines of Business IT Supply Chain
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
• Drivers for IT management as a service
• Delivering IT management as service
• Q&A
Agenda
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
• Delivering “IT-Ops-aaS” requires… – Unified visibility and control
– Self-service access
– Customization of services
– Service level and cost visibility
Delivering IT-Ops-aaS
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
Unified visibility and control across the datacenter and cloud
• See far and wide across all managed assets – Visibility into server, network, storage, applications, web services, …
– Manage availability, performance, capacity, configurations
• Take actions for routine maintenance and to fix problems – Reboot, change configuration settings, patch, …
Delivering IT-Ops-aaS
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
Self-service access
• Each line of business get their own views and controls into their assets – Dashboards
– Alerts
– Reports
– Automation Scripts
Delivering IT-Ops-aaS
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
Customization of services
• Different types and levels of service for different assets – Patching
• Patch production servers monthly and test/development servers weekly
– Alerting • Notify IT managers about outages on customer facing applications, and level 1 support on
all other outages
– Monitoring • Monitor all network ports on core switches, but only ping response on access switches
Delivering IT-Ops-aaS
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
Service level and cost visibility
• Standardized metrics to measure service levels and costs – Availability, e.g.
• 5 minutes of unplanned downtime per month on production servers
– Performance, e.g. • Average client access response time of 20ms on Microsoft Exchange
– Service Fulfilment, e.g. • Average time to resolve critical alerts
– Costs, e.g. • Average cost of large server instances on Amazon is $120/month
Delivering IT-Ops-aaS
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
• Drivers for IT management as a service
• Delivering IT management as service
• Q&A
Agenda
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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud
To learn more…
• Schedule a Demo!
• Contact us
• Email: [email protected]
• Website: www.vistarait.com
Thank You…