It operations analytics in service management 11202013

© 2013 IBM Corporation

IT Operations Analyticsin Service Management

© 2013 IBM Corporation2

Today’s Companies are virtually without limits when it comes to generating Big Data

Social Media

Cloud Computing

Mobile

Internet of Things

Fueled by Disruptive Technology Factors

Big Data is the Next Natural Resource

“We have for the first time an economy based on a key resource (Information) that is not only renewable, but self-generating. Running out of it is not a problem, but drowning in it is.” -- John Naisbitt (Author & Public Speaker – Futures Studies)


The next big focus is Operational Big Data

Source: Analytics: The real-world use of big data, How innovative enterprises extract value from uncertain data, IBM Institute for Business Value and Saïd Business School at the University of Oxford, 2012 http://public.dhe.ibm.com/common/ssi/ecm/en/gbe03519usen/GBE03519USEN.PDF


IT Operations is a Big Data challenge• Typical Large Enterprise: 5000 servers + network + storage + middleware generates ~1.3 TB of availability & performance management data per day• Multi-national / xSP with 20,000 servers + … generates ~4.5 TB per day• DevOps & Agile Development required by web- & mobile applications leading to frustration• APM Digest 2012: 75% of Senior IT Execs dissatisfied with traditional management approaches, 30% claim they cannot predict potential outages

Smarter Infrastructure becoming a Big Data opportunity• Typical Enterprise generates 27 million tickets and 20 million work orders to manage 15 million unique assets – 1 TB of unstructured data a day• Intelligent networked assets themselves produce data: voltage, power, temp, flow … 2Q deal with CEPCO to manage 11 million residential smart-meters• Opportunities to provide insights & trends on asset performance, reliability & cost management

Operational Visibility

Availability? Performance? Capacity? Utilization? Composition?

Operations & Line of Business demands insights to …

The need to shift to an agile and leaner operations

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Application Performance Management Event Management

Applications | Systems | Workloads | Wireless | Network | Voice | Security | Mainframe | Storage | Assets

Business Outcome

Capabilities

Big Data

Platforms

Existing Solutions

Operational Environment

System & Log Monitoring

OptimizeOptimize across your IT app infrastructure

SearchSearch quickly across

massive amounts of data

Faster Problem Resolution

PredictPredict problems before they occur

Proactive Outage Avoidance Optimized Performance

RaveSPSS InfoSphere BigInsights WatsonStreams Cloud Insights

IT Operations Analytics Capabilities


IBM IT Operations Analytics – Both Real Time and Historical Analytics

HistoricalReal-Time

Logs Performance Metrics Alerts, Alarms & EventsDocumentation Transactions

SearchPredict Optimize


Communities

• On-line communities, User Groups, Technical Forums, Blogs, Social networks, and more

o Find the community that interests you …

• IT Operations Analytics bit.ly/ITOACommunity

• Information Management bit.ly/InfoMgmtCommunity

• Business Analytics bit.ly/AnalyticsCommunity

o Hashtags #ITOA

o Blogs and Social Media ibmiodbub.com

o Learn More: http//www.ibm.com/it-operations-analytics

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It operations analytics in service management 11202013

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