It only takes a moment to be a coach november 2014 final
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Michelle Baker phase(two)learning November 2014 It only takes a moment To be a coach
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Transcript of It only takes a moment to be a coach november 2014 final
Michelle Baker
phase(two)learning
November 2014
It only takes
a moment
To be a coach
Welcome!
Tell us about yourself! • Your name
• Your role
• Something you’re hoping to get from
today’s session
Welcome!
Hi, I’m Michelle!
Learning Strategist, phase(two)learning
Manager, Learning & Development, Finish Line
Let’s connect!
linkedin.com/in/mbaker826
@MichelleLBaker
Blog
phasetwolearning.wordpress.com
Today’s Agenda
• Welcome, introductions, session overview
• Coaching vs. Managing
• Coaching Challenges
• Coaching Solutions
• Small Group Exercise
• Key Messages
• Tools & Resources, Q&A, Final Thoughts
Coaching vs. Managing
With your small group, list as many characteristics, traits and
behaviors of a coach and of a manager.
Use the flip charts to make your lists….choose someone
to share your list with the entire group!
Small Group Exercise
How many can your
group come up with in
3 minutes?
There are 3 primary methods
for coaching:
1. In the moment/on the spot
2. Structured, one-on-one coaching sessions
3. Team Meetings (“one-to-many” coaching)
When Can You Coach?
Match the reason for coaching with
an appropriate method!
There is a time to coach and there is a time to
manage.
Which is which?
Coaching Challenges
With your small group, list as many challenges managers face with
coaching you can think of.
Use the flip charts to make a list….choose someone to share your
list with the entire group!
Small Group Exercise
How many can your
group come up with in
3 minutes?
Coaching Challenges & Solutions
Perceived formality
“I’m too busy to coach”
Lack of skills
Look for “Coachable Moments”
Incorporate coaching into daily routine
Easy GROW formula
Cha
llen
ge
s
Solu
tions
Let’s look at each solution…
Solution #1: Look for Coachable Moments
Looking for Coachable Moments
6 Steps:
1. Be aware of corrective behavior…and address it
2. Be aware of positive behavior…and address it!
3. Take coaching action in the moment – don’t make a “mental note” to
discuss it later
4. Be focused, so the employee can be focused – ask open-ended
questions that focus on taking action
5. Don’t expect to solve all the problems in a moment – address one
behavior in the moment; schedule follow-up sessions to continue the
conversation
6. Repeat.
Providing consistent, timely coaching
fosters a team that is open to
receiving feedback & embraces change
Solution #2: Incorporate coaching
into your Daily Routine
Solution #3: Use the GROW Formula
G
• Goal Setting: “What do you hope to accomplish?” – Contrast between short-term, long-term and performance goals. Make sure goals are SMART.
R
• Reality Check: “How much of this situation/goal is within your control?” “What actions have you taken?” – Ask probing questions and actively listen.
O • Options: “Have you considered…?” - Explore possible solutions. Don’t
limit choices – allow the employee to make a list and pro/con each one.
W
• What, When, by Whom: “What is to be done?” “When will you implement the change?” “Do you have the will to do this?” - This gets a commitment and transitions a discussion to a decision.
Small Group Exercise
With your small group, review
your assigned scenario.
If you were the manager, how
would you address the issue
with the employee using the
GROW formula?
We’ll discuss as a group - be
prepared to share your scenario
and summarize your discussion
with the entire group!
Key Messages
• Coaching can take place in
formal, impromptu or team
environments
• Successful managers know
there is a time for coaching and
a time for managing
• Look for “coachable moments”
and seize the opportunity to
reinforce or change behavior
It only takes a moment to make a difference!
Your Action Plan
In your handout, write down 2-3
things you will do to utilize the
coaching techniques we
discussed today.
• What will you do differently?
• How will it enhance communication within
your team?
• Who will hold you accountable?
Tools & Resources
Want to learn more about coaching?
• Helpful resources listed in your handout
• Today’s slides available for download on
Slideshare
Got questions? Need more info? Email: [email protected]
Twitter: @MichelleLBaker
“A coach is someone who can give correction
without causing resentment.” -John Wooden
Any questions?
