PROF. STEVEN L. JOHNSONTwitter: @StevenLJohnsonhttp://stevenljohnson.org

http://community.mis.temple.edu/mis5001spring12johnson/

Week 4 – Enterprise Applications MIS5001: Information

Technology Management

Today’s Agenda

AnnouncementsCase Discussion

Recap: Blog Discussion QuestionActivity: Reading Discussion

Case Study Discussion

What does Cisco do?Who are Cisco’s customers?

Why has been so successful?What role has IT played in Cisco’s success?

External interface Internal uses

Case Discussion Questions

How was the ERP project justified to the board for approval? Do you agree or disagree with the approach and decision?

What was Solvik’s web strategy for Cisco? How did the Internet and Intranet strategies tie in with the ERP project? Why was the ERP project essential for their web strategy to succeed?

What makes a good manager for the projects described in this case? How high in the organization should the manager sit?

90-Second Reflection

1. What would you like to remember about enterprise systems?

2. What do you have questions about?

3. Any other comments?

Blog Discussion

ERP success factors

Activity

Process Form 4 groups (count off 1 – 2 – 3 - 4, 1 – 2 – 3 - 4, ...) As a group, discuss a question 5± minutes discussion per question One person reports out the group’s answer Different person reports out answer on next question

(&etc)Questions

Why should a business manager care about SOA? What is the difference between BPM and CRM/ERP? Which is better to implement first: CRM or ERP? What can we learn from the railroad business?

PROF. STEVEN L. JOHNSONEMAIL: STEVEN@TEMPLE.EDUTwitter: @StevenLJohnsonhttp://stevenljohnson.org

http://community.mis.temple.edu/mis5001spring12johnson/

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