IT Jobs as a Profession

By: Alex TalampasJordan Boshers

Brandon AshbaughSteven DavisChris Boos

Helpdesk Coordinator

• Entry level (Tier 1) position

First point of contact* Interpersonal skills

• Responsibilities

Troubleshoots basic hardwareand software problemsAnswer calls to the Helpdesk,email & walk-ups

Helpdesk Coordinator

• Education2 year degree

• CertificationsA+, N+, MCSE, CCNA

• ExperienceCallcenterPrevious helpdesk experience a plus

• Career path--> Network Admin--> Helpdesk Mgr

Helpdesk Manager

• Middle management position

Business point of contactfor all helpdesk issues• Responsibilities

Ensure staff have thenecessary tools & trainingEnsure all issues are managed to resolution

Helpdesk Manager

• Education

Four-year degree or equivalent work experience

• CertificationsSee Helpdesk Coordinator

• Experience

Five years experience inIT support or customer svcThree years in management 

Network Administrator

• Mid to Senior-Level of Technical / Network Staff (Tier 3)

• Roles will vary• What is a Network Administrator in charge of?• Deployment, configuration, maintenance and monitoring of active network equipment

• Overall health of the network 

Network Administrator• Maintenance of network facilities• Maintenance of certain network servers• Keeping the organization connected!

Qualifications / Experience• Normally 2 years+ in field and 4 year degree

o Start in Helpdesk Area (Tier 1)o Progress to Desktop / Network Tech (Tier 2)

•  Many different certificationso Cisco CCNAo Cisco CCIPo Cisco CCNPo Cisco CCIE

Many Career Paths

• Tier 3 Positions Have Many Options / Careerso Other Options: System Admin, Database Admin, Security Admin, Web Admin

• Average Salary of $72,000/Yr.

Database Designer 

•Entry level position •Write, design, maintain, modify, and test DBMS •Create system requirements •Determine who as access to the data •Set up and over see security for the database •Fix glitches and other problems in the system

Work Paths  • PC support• Web developer• Software programmer• Program analyst

DBA (Database Administrator) 

• Mid level employee

• Make sure the database is up and running

• Work with database security

• Monitor database, tasks, performance, as well as database designers

• Fix databases

Work Paths 

• Network management • System developer• Architect• Project management • May also choose to work freelance and work for many different smaller companies

Education 

•Best 3 degreeso Software Engineeringo Computer Scienceo Information Technology

•Can also haveo Math degreeo Computer engineering degree    

Business Intelligence

Divided up into 5 parts• Administration Technology

• Data Integration• Data Analysis and Design• Business Analytics • Leadership and Management

Data Integration Developer

• Combines data from different sources into a valuable resource 

• Works to Extract, Transform, and Load 

• Understands extract tools• Informatica, ETL, SQL, and PL/SQL

Continued

Qualifications • BS in computer science or engineering• 4 or more years developing and programming experience

Business Analyst

• Strategically uses data to motivate change and action in an organization.

• Helps decision makers make better choices 

• Identifies problems, analyzes data, makes recommendations 

• Takes experience to do this job alone

Continued

Qualifications• BA in Math or Statistics• 5 or more years in Intelligence analysis and reporting

• Knowledge of SQL• Good people skills

IT Manager 

•Networking

•Training and Lab Maintenance

•Internal Systems

•Help Desk Administration

•Asset Management

•Communication

IT Manager (cont.) 

•Qualifications?

•Experience?

•Salary?

Chief Technical Officer (CTO) 

•Oversight of Technical Staff

•Technical Problem solving

•Design and development

•Strategic Planning

Chief Technical Officer (CTO) 

•Qualifications?

•Experience?

•Salary?

Chief Information Officer (CIO) 

Interchangeable with CTO in most companies

•Policy Setting

•Planning, Directing, Coordinating

•Business Strategy 

Chief Information Officer (CIO) 

•Qualifications?

•Experience?

•Salary?

Conclusion

References

http://jobsearch.monster.com/Help-Desk-Manager/get-jobs-5.aspx http://www.payscale.com/ http://www.schoolsintheusa.com/careerprofiles_details.cfm?carid=466 http://www.prospects.ac.uk/p/types_of_job/database_administrator_job_description.jsp#section2 http://www.technical-resumes.com/jobs-dba.html http://wiki.answers.com/Q/What_is_the_difference_between_data_administrator_and_database_designer http://oracle.ittoolbox.com/groups/career/oracle-career/difference-between-database-administrator-and-developer-2212819